Hebburn Manor

My mam was here for a period during April-May 2019. She had a terminal brain tumour and we chose Windsor Care Home as it states that it undertakes end of life and palliative care.
Windsor Care Home is not set up for palliative care. It is lacking some equipment that was vital for my mam’s care. For example, they had been asked by the Macmillan nurse to ensure that a morphine driver was available for my mam, however, when required after 4 weeks it was still not available.
Also, medication to aid my mam’s swallowing very near the end of her life was not available even though the Macmillan nurse was told it was there.
A care plan had to be put in place by the visiting Macmillan nurses but was not followed by all staff leaving my mam in pain and discomfort.
Also suitable puréed food was not provided until my aunty complained to a nurse.

On a positive note, most of the nursing and care staff were very friendly, patient and caring with my mam. Sadly, my mam passed away on 27th May 2019.