Falstone Manor Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ
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9.7 105 Reviews
  • Falstone Manor Care Home, Sunderland
Falstone Manor Care Home, located close to the seafront of Roker, provides personalised residential, nursing and dementia care to older people.

Located just a short distance from the seafront, Falstone Manor offers residents a good choice of spots to relax and socialise. Benefiting from a recent refurbishment, the home also offers a hairdressing salon and a room designated for residents wishing to pursue hobbies and interests. The attractive garden is a favourite place for many residents and is cared for by some of the most green-fingered members of the Falstone home.

Specially designed dining areas provide the perfect space to share meals and the catering team prides itself on ensuring that each meal is enjoyable for every resident and visitor to the home.

The professional care team at Falstone Manor takes the time to learn about each resident’s individual hobbies and interests, helping every person to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to engage with the Roker community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Falstone Manor to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided by Falstone Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1230
  • Self-Funded Nursing Care: from £1540
  • Self-Funded Nursing Dementia Care: from £1597
  • RESPITE Self-Funded Residential Care: from £1353
  • RESPITE Self-Funded Nursing Care: from £1696
  • RESPITE Self-Funded Nursing Dementia Care: from £1758
The price(s) shown are provided by the care home. Contact Falstone Manor Care Home for full pricing details and T&Cs.

Contact Falstone Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Falstone Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Hindmarsh (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Falstone Manor Care Home Reviews (105)

9.7

Falstone Manor Care Home has a Review Score of 9.7 (9.743) out of 10, based on 17 reviews in the last 2 years.
Over all time Falstone Manor Care Home has 105 reviews.

Overall Experience
  • 91
  • 11
  • 2
  • 0
  • 1
Date Published
  • 105
  • 4
  • 5
  • 17
  • 88
Reviewer Connection to Falstone Manor Care Home
  • 36
  • 17
  • 9
  • 7
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 105, showing 101-105
Review from Ann C (Daughter of Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent attentive staff - pleased to see staff now stay in living room. I have witnessed short staffing due to illness and no replacement. Father was involved in an accident when he was a passenger in the Falstone van. This caused distress. Mother's repeat prescription was late and she had stomach
discomfort as a result. Staff respond to any request we make as a family and always make time to update us. Caring and considerate staff. A 'to do' list on Mam/Dad's room would act as a reminder for hearing aid (dad) and denture adhesive (mam). Premises excellent standard.
Reply from HC-One, Careline Team at Falstone Manor Care HomeWe have listened to your concerns and as you are aware have addressed the issues through the complaints procedure. We monitor staff daily and take immediate action to ensure the correct staffing levels have been maintained. Your suggestion of a to do list has been implemented for both your Mother and Father and are confident this will improve the situation further.
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Review from Margaret S (Mother of Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has been in Falstone Manor for 8 years, but in the past 10 weeks since the new manager has been in post the care has improved so much, the staff are happier and the residents are settled. The new manager is a brilliant role model and inspirational in her leadership of the care team. For the first
time in many years I know my son is so well cared for and safe. Thank you - I can now sleep at night.
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Review from Jan J (Daughter of Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Falstone Manor as a respite resident. Within 1 week she was so content that she decided to stay. The staff from the management down to the cleaners have all been superb. They have all met mums needs both medically and socially. The meals are excellent, offering a wide range of meals. It's
great to see mum putting on weight and enjoying life, something she hasn't done for years. I would recommend this home to anyone.
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Review from Joan S (Friend of Resident) published on 14 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new manager in The Manor has made such a difference all ready, the home is brighter, cheerful, everyone seems more settled. The care has picked up with consistent staffing - there are still some agency staff but they have been there before. The new manager is a nurse and this shows in the way she
talks to the staff and residents and the families, she is professional but very friendly and always seems to be there!
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Review from Barry W (Son of Resident) published on 19 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always pleasant and helpful towards all the family and my mother (in care). We feel confident that she is cared for and made comfortable at all times. Falstone is always kept clean and tidy and would recommend other families to consider a placement for their family member when the time arises.
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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Falstone Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Falstone Manor Care Home is calculated as follows: ( (168 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 198 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Falstone Manor Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Falstone Manor Care Home to verify any information. View our terms and conditions. Falstone Manor Care Home has an Enhanced Service - more info.