Falstone Manor Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ

Falstone Manor Care Home, Sunderland, Tyne & Wear
Falstone Manor Care Home, Sunderland, Tyne & Wear
Falstone Manor Care Home, Sunderland, Tyne & Wear

Falstone Manor Care Home is located in a beach front location in Roker, Sunderland.

The home is a purpose-built home providing nursing, residential and specialist care.

Residents have a choice of lounge areas which feature comfortable and carefully designed furnishings.

The home has well-equipped bedrooms with many offering sea views, views across the home's front garden and internal courtyard.

Chefs take pride in knowing residents' personal tastes and preferences and prepare nutritious and home-cooked meals while catering for cultural and dietary requirements.

Staff and managers strive to put kindness at the heart of the care and support they provide.

Group: HC-One

Person in charge: Alison Hunter (General Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 51

Shared Rooms: 0

Rooms with ensuite WC: 51

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Falstone Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.5 Falstone Manor Care Home has a Review Score of 9.5 (9.536)

The Review Score of 9.5 (maximum of 10) for Falstone Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews over all time. This Average Rating is also the rating value for Falstone Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.85 for Falstone Manor Care Home is calculated as follows: ( (498 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 566 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.686 Points relating to the number of positive Reviews for Falstone Manor Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.2 Target = 0.686

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    43
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Falstone Manor Care Home?

  • Extremely LIKELY
    46
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Falstone Manor Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • more

Your management and staff are first class. They are caring and sensitive to their patients needs and also very friendly and helpful to their families.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My previous job was working for NHS delivering and fitting equipment in the community and care homes.
Falstone Manor Care Home comes very high in care and quality compared to a lot of establishments.
But not enough care staff.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Poor

Activities: Very Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband is settled. He has come a long way since being in Falstone Manor. He has achieved goals that he wasn't expected to achieve.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall the care my aunt receives is very good and she likes very much the environment it provides, both accommodation and meals. However, there have been a couple of issues namely attention to her hearing aids - putting in and removal and storage, and her dentures in the same way. This has been brought up several times and reviewed with the nurse in charge. The attention to the aforementioned has greatly improved but there are still issues where the procedure has not been followed.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Katie [, Careline Advisor at Falstone Manor Care Home responded to this review on 26 Sep 2017:

Thank you for your kind review, we are delighted your aunt enjoys the home environment at Falstone Manor. We appreciate all feedback received as it helps us to improve our service provision where required.

We are sorry you have had to raise concerns around your aunt’s hearing aids and dentures. We have reviewed the procedure in place and can confirm that the procedure in itself is effective, and this has been discussed directly with the care team to ensure they follow procedure going forward.

I hope from this response you feel that we have addressed your concerns, however, should you require further assistance, please do liaise with the home manager who will be happy to help.

My husband was a resident in the Falstone Manor Care Home so that I could have a break.
He suffers from Parkinson's leaving movement very difficult. His memory is bad and can cause him to have mood swings. He is unaware of the time of day and often has problems sleeping at night. He also suffers from hallucinations.
Many of my friends visited and they always found my husband clean and tidy. The staff were very patient and caring at all times.
The building was very clean and quiet. I would be happy for my husband to reside there again.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Firstly let me start with the staffing of the second floor which my mam is a resident on. For the ratio of people I personally don't feel there are enough carers. The staff work under so much pressure to assist every resident with their needs but 2 carers is not enough.

I am very lucky that I can be with my mam quite a lot but I feel really sorry for the other residents. Food is not as good as it used to be, there is a book outside of the dining room saying what the meals are but it never matches what the residents have, not a great choice of meals like it used to be.

How likely would you be to recommend Falstone Manor Care Home? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Katie Price, Careline Advisor at Falstone Manor Care Home responded to this review on 14 Sep 2017:

Thank you for raising your concerns around staffing levels at Falstone Manor, we appreciate all feedback received. We work within a staffing grid which is worked out based on the dependencies of our Residents – this allows us to ensure we have the correct amount of staff to Residents.

We respond to the needs of the unit following a dependency review each month. The allocation of staff is reviewed daily by the management team in the home, and the deployment of staff duties on each unit is the responsibility of the person in charge and is reviewed on a day to day basis.

With regards to your concerns raised around meals, our meals are based on seasonal menus, using locally sourced produce, created by our hospitality team to ensure maximum nutritional value, taste and meal experience for our residents. Any meal changes to menus should be communicated to our residents. Our kitchen staff and chefs are also happy to cater for personal preference and offer alternative options on request.

I hope from this response you feel that we have addressed your concerns, however, should you require further clarity please do liaise with the home manager who will be happy to discuss this with you.

My Step-father was moved from hospital to Falstone Manor (FM) for palliative care, at the end of his life. Staff at FM have shown him great kindness and respect, to me and his family too. My Step-father has been well looked after. He is clean and comfortable. All better than when he was in hospital to be honest. My sincere thanks to the kind, cheerful and responsive staff on the first floor who do a difficult tough job so very well.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My 88 year old mother moved in November this year.
Since moving in, she is engaging with staff and residents really well.
Surroundings are immaculate. The food is variable and plentiful with plenty of activities and weekly outings. Senior staff are available at all times, including managers.
Very efficient and well run. The care staff are a credit to the company.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean, bright, lively, providing excellent care. Whenever I visit the home is very calm, lots of staff compared to others I've been in. The staff are knowledgeable very approachable, kind and caring. They go out of their way to help everyone.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fabulous nursing home - smart - clean - no smells - staff very nice - manager very helpful and always available for a chat when you need it.
Great atmosphere whenever we visit made very welcome. All residents look clean - smart - well cared for and very happy.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nanna loves it here the staff are brill and very nice to all the residents! Nurses are always on duty and look after nanna really well. We love visiting her as we are made very welcome. The staff take nanna on to the sea front for fish and chips which she loves. We stayed with residents and staff for the Airshow it was amazing and we were all cared for all day as well. Thank you team, you are so kind and helpful.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely friendly staff. Caring is natural to them and it shows in the pride they have in the home and the way they care. The food looks amazing and is always fresh hot and lots of it. The residents can have whatever they want. The manager and deputy manager always seem to be around to answer our questions and help the staff too! I would recommend this home as its outstanding care in an outstanding location. This is the second relative we have had in this home and it gets better all the time.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Falstone Manor is an outstanding home. My friend has been a resident there for about 5 years and the home has changed so much. The manager has improved standards here so much. The staff are caring and skilled, kind and really do know the residents well. Everyone treated with dignity and compassion and the home doesn't smell at all.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son lives here and the whole place is fabulous and staff are brilliant, they go out of the way to be kind - the manager of the home goes out of the way to be kind and caring. They do lots of things with the residents on their days off. The manager is very good, approachable and really has improved the home.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Visited Gran - what a lovely home. Clean, well staffed, lots of activities and the food looked amazing. Gran loves her room and she has a sea view. The staff seem so nice and helpful to the residents and visitors

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The YPD unit is brilliant - it's bright, fun and the staff are so caring and helpful. My friend loves it here and says the food is good the staff are really caring. I have seen great caring staff going out of the way to do extras with the residents.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the most fantastic nursing home I have been in - ever! It is bright airy no smells and what a view! The staff are so caring and treat everyone with respect dignity and great care. The staff never look rushed but are always busy doing lots of little extras. Keep it up my sister has never looked so happy and well cared for. I am booking my room with sea view in advance!

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been here for a few weeks, what a lovely home with caring, kind staff. She is getting back to laughing and joking with the staff. The food is lovely and everyone is so nice. The team have really helped him settle in and put my mind at rest.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad is here and its great, caring, he was somewhere else before but we wanted him moved here and we could not be happier. Lovely team and he is so much happier and eating again.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Outstanding care team looked after my sister - she loved Falstone Manor. Staff went out of their way to look after her and it really brought her out of her self. The home is lovely clean bright cheerful and the catering staff really make what anyone wants to eat - all the staff have time for everyone. Thank you.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We contacted my mother and visited her for new year. The home is very nice, friendly and clean. The staff are very good and seem to be everywhere. The home manager was very chatty and knowledgeable, she spent time chatting to everyone.
My family are so happy with the home.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entering Falstone Manor & being greeted warmly by the manager I just knew my friend had found her home away from home. The atmosphere was peaceful, professional, yet with an appropriate amount of fun, to lift a persons day. Helpful staff who truly cared for those in their capable hands. It was clear that it was a well run ship, sorry for the pun, as the home is so close to the sea front, with really excellent views & bracing walks. My friend tells me that the social side really treats them as "normal" & not as someone with an illness. Thank you Falstone staff for the great job you are doing. I hope to visit again real soon.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My mother is in Falstone Manor. The home is a great place. It's clean, tidy and doesn't smell. The staff are so caring and thoughtful. The manager seems to be always there, she is very helpful and follows through on things we ask for.
The food is very good and residents can have anything they want. Please pass on my thanks to the whole team.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I went with my Dad to visit his mum today - it's Mother's Day - all the residents in the lounge with my nanna at Falstone Manor looked so well and happy. There was lots of staff helping everyone and they were very kind and polite. We had just missed lunchtime but everyone said the dinner was a lovely roast with fresh veg and lovely roasties just what nanna used to make for us. All the whole place was bright happy and cheerful. We sat and watched lots of people on the beach and nanna told us about how she watches the people everyday. This is a lovely place.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our Gran lives at Falstone Manor - we love visiting her and having tea with her looking out over the sea. The staff are lovely and always helpful - the manager is always out and about chatting to residents and families which is really nice. All the residents in grans lounge look so well cared for. Falstone Manor is clean bright and the housekeeper on my grans floor takes such pride in all the rooms looking nice. Thank you for looking after my Gran so well.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here for about 9 months now - the home is just that its homely, bright, clean, fresh and the staff are caring have time for everyone and you can see their pride in the way they care for the residents. The food always looks lovely and fresh and lots of it! The care is first class the staff are caring and the location is amazing. Everyone seems to work together as a great team.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Lovely home my mother in law likes it here. The staff are very kind and caring and attentive, she says she has everything she needs here!
The home is well staffed they all seem well trained and very helpful. We are always made very welcome. Sometimes we have to wait a while for the front door to be opened outside office hours but I would rather this than know that people can just access the building at anytime. Keep up the great standards and thank you everyone at Falstone Manor

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The nurses in this home are very good and the carers are very caring, kind and attentive, they really do care and show kindness. The home is clean, bright and does not smell at all. The manager is very helpful and gets things sorted out straight away if you ask for anything to be done. There is always lots of trips and activities going on which my sister-in-law loves. If you are looking for quality nursing care this home is excellent, with professional nurses, quality care, great food and picture perfect location.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam lives in this home, she is very happy and well cared for. The staff are very helpful and always give each resident lots of time. They always seem to be going out on trips for tea and days out. The home is very clean bright and cheerful. The staff really do care about the residents. My mam has a sea view room and the lounges all have views across the bay. They are amazing and she spends lots of time watching the world go by. Mam says the food is really good and there are lots of fruit and snacks in the lounge which people can help themselves to.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have a friend in Falstone Manor YPD unit, this unit is great and the staff are helpful even though it is busy. The unit is clean, happy and the staff are caring. The YPD is a specialist unit for younger people it has lots of activities going on and its a fun place to live, my friend loves it here.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Lovely clean happy place. My great aunts loves it here. It's right by the sea with great views. The staff are helpful, caring and chatty. Everyone seems so happy there and all the staff are caring and very helpful.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visited my Gran over Christmas holiday with my dad, this home was lovely. My Gran is so happy there I wish we lived closer to visit it her more, it is clean and bright and doesn't smell. All the staff were chatty happy and they are caring and kind to all the residents. The food looked very nice and there was lovely drinks machines in the lounge with lots of sweets and fruit on the tables. This is a lovely home my Gran says she really likes it here she says it's her 5 star hotel with a sea view. Thank you all for looking after my Gran so well.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My gran has been in here for a while, she is happy settled and speaks highly of all the staff. The home is clean and odour free and the staff are always cheerful helpful and caring. They all seems to go the extra mile and are kind in everything they do. The food always looks great and I've never heard anyone complain about it. The home clean bright and very homely. The staff are a credit to the company. I would recommend this home to anyone need nursing care for their relative.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fabulous place my mother has been here for some time but the whole place has changed in the last few months. It's far more settled and calm with regular staff and the new manager is always available if you need anything. My mum says she enjoys the food and trips on the bus. The staff all seem very kind and more organised and happier, there seems to be a lot less agency staff. The location of the home is fabulous and the residents often walk out on the prom with the staff. Everyone say the home is truly homely and I feel this when I go in.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a lovely clean, friendly home. My friend has been in there for many years and he loves it. The staff are helpful, cheerful and very kind. Everyone is so caring and all the residents seem happy. The food looked lovely and had lots of choice at meal times. Great home, great place, great staff.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law is now in Falstone Manor - she loves it there. The food is brilliant, so much choice everyday. All the staff know all the residents well. The carers are so kind and polite, the nurses and manager are always around with the staff and are so good and helpful. This home is excellent.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my mam first came to the care home she has lost a lot of confidence in moving about and mixing with others. The staff at Falstone Manor encourage her to do things and interact with them and other residents. She is now more confident and happier since she became a resident and takes part in most activities.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum lived in Falstone Manor and she is so well cared for. We attended a care review with her social worker and care finder and we were all so impressed. She is so well cared for and happy, the home has really picked up recently. The whole team seem to take the lead from the new manager and things are so settled and good, communication with us has improved too. There is a lot less agency staff which is really good for the staff and residents. Keep it up please.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum moved to Falstone only 1 week ago. She was very poorly, under-weight and had grade 4 bedsores. In the short time she has been in here, it is like she is a new woman. she is getting the care she needs. All staff are lovely and go out of their way to ensure my mum is happy - I can't thank the staff enough for getting my mam back to her usual self.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love Falstone Manor, so welcoming and clean home, no smells in the home. Staff are lovely, friendly, caring, kind, mum loves all the staff, the manager is so helpful too. The food is fabulous - Mum loves the activities and is really coming out of her shell.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

fabulous home with great staff the whole team are so caring for my grandmother. The whole care staff, the cleaners and kitchen staff are caring and really make a difference. Since the new manager started things have even improved more, everyone is happier, settled and she leads by example often seen helping residents and staff. I heard the staff talking about the home having waiting list for new residents. No wonder its a great place, we couldn't be happier with grans care. Well done all.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great staff, great home and great location. Well managed, my mum loves it there well done everyone at Falstone Manor. We are always made so welcome. The care is first class. I would recommend this home to everyone.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting my aunt for sometime at Falstone Manor - I have always been impressed by the standard of care, the team are so kind and caring and this shows in the care they deliver to my aunt and all the residents. The food is excellent and the home is very clean tidy and odour free, the whole team make a great effort from the manager - who is always out and about in the home - to the nurses -carers - cleaners and kitchen staff who are all so dedicated. Well done everyone - Falstone Manor is a brilliant example of personalised care for its residents.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son has been in Falstone Manor for 8 years, but in the past 10 weeks since the new manager has been in post the care has improved so much, the staff are happier and the residents are settled. The new manager is a brilliant role model and inspirational in her leadership of the care team. For the first time in many years I know my son is so well cared for and safe. Thank you - I can now sleep at night.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum came to Falstone Manor as a respite resident. Within 1 week she was so content that she decided to stay. The staff from the management down to the cleaners have all been superb. They have all met mums needs both medically and socially. The meals are excellent, offering a wide range of meals. It's great to see mum putting on weight and enjoying life, something she hasn't done for years. I would recommend this home to anyone.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The new manager in The Manor has made such a difference all ready, the home is brighter, cheerful, everyone seems more settled. The care has picked up with consistent staffing - there are still some agency staff but they have been there before. The new manager is a nurse and this shows in the way she talks to the staff and residents and the families, she is professional but very friendly and always seems to be there!

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent attentive staff - pleased to see staff now stay in living room. I have witnessed short staffing due to illness and no replacement. Father was involved in an accident when he was a passenger in the Falstone van. This caused distress. Mother's repeat prescription was late and she had stomach discomfort as a result. Staff respond to any request we make as a family and always make time to update us. Caring and considerate staff. A 'to do' list on Mam/Dad's room would act as a reminder for hearing aid (dad) and denture adhesive (mam). Premises excellent standard.

How likely would you be to recommend Falstone Manor Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

HC-One, Careline Team at Falstone Manor Care Home responded to this review on 09 Nov 2015:

We have listened to your concerns and as you are aware have addressed the issues through the complaints procedure. We monitor staff daily and take immediate action to ensure the correct staffing levels have been maintained. Your suggestion of a to do list has been implemented for both your Mother and Father and are confident this will improve the situation further.

Staff always pleasant and helpful towards all the family and my mother (in care). We feel confident that she is cared for and made comfortable at all times. Falstone is always kept clean and tidy and would recommend other families to consider a placement for their family member when the time arises.

How likely would you be to recommend Falstone Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Alison

Alison Hunter

Job Title: General Manager

Joined: 2016

Description:

What does kindness mean to you?

“Connecting with a Resident and feeling the atmosphere is important in providing truly kind care.”

As a Registered Nurse, Alison has over 30 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.

Having worked at Falstone Manor for several years, Alison closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Falstone Manor.

When asked what she enjoys most about her role, Alison remarked: “I get great satisfaction from knowing that we’ve given a special moment to someone.”

If you would like to find out more information about Falstone Manor, Alison has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Falstone Manor Care Home