The staff looked after Mam so well and made sure her wishes and family's wishes were metAlison W(Daughter of Resident/Service User)
The staff looked after Mam so well and made sure her wishes and family's wishes were metAlison W(Daughter of Resident/Service User)
Falstone Manor Care Home, located close to the seafront of Roker, provides personalised residential, nursing and dementia care to older people.
Located just a short distance from the seafront, Falstone Manor offers residents a good choice of spots to relax and socialise. Benefiting from a recent refurbishment, the home also offers a hairdressing salon and a room designated for residents wishing to pursue hobbies and interests. The attractive garden is...
Falstone Manor Care Home, located close to the seafront of Roker, provides personalised residential, nursing and dementia care to older people.
Located just a short distance from the seafront, Falstone Manor offers residents a good choice of spots to relax and socialise. Benefiting from a recent refurbishment, the home also offers a hairdressing salon and a room designated for residents wishing to pursue hobbies and interests. The attractive garden is a favourite place for many residents and is cared for by some of the most green-fingered members of the Falstone home.
Specially designed dining areas provide the perfect space to share meals and the catering team prides itself on ensuring that each meal is enjoyable for every resident and visitor to the home.
The professional care team at Falstone Manor takes the time to learn about each resident’s individual hobbies and interests, helping every person to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to engage with the Roker community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.
Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Falstone Manor to deliver the kindest possible care to residents, supporting them to lead their best possible life.
Contact Falstone Manor Care Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Falstone Manor Care Home for full pricing details and T&Cs.
Falstone Manor Care Home has a Review Score of 9.7 (9.715) out of 10, based on 16 reviews in the last 2 years.
Over all time Falstone Manor Care Home has 107 reviews.
But not enough care staff.
But not enough care staff.
Overall the care my aunt receives is very good and she likes very much the environment it provides, both accommodation and meals. However, there have been a couple of issues namely attention to her hearing aids - putting in and removal and storage, and her dentures in the same way. This has been...
Overall the care my aunt receives is very good and she likes very much the environment it provides, both accommodation and meals. However, there have been a couple of issues namely attention to her hearing aids - putting in and removal and storage, and her dentures in the same way. This has been brought up several times and reviewed with the nurse in charge. The attention to the aforementioned has greatly improved but there are still issues where the procedure has not been followed.
Thank you for your kind review, we are delighted your aunt enjoys the home environment at Falstone Manor. We appreciate all feedback received as it helps us to improve our service provision where required.
We are sorry you have had to raise concerns around your aunt’s hearing aids and...
Thank you for your kind review, we are delighted your aunt enjoys the home environment at Falstone Manor. We appreciate all feedback received as it helps us to improve our service provision where required.
We are sorry you have had to raise concerns around your aunt’s hearing aids and dentures. We have reviewed the procedure in place and can confirm that the procedure in itself is effective, and this has been discussed directly with the care team to ensure they follow procedure going forward.
I hope from this response you feel that we have addressed your concerns, however, should you require further assistance, please do liaise with the home manager who will be happy to help.
My husband is settled. He has come a long way since being in Falstone Manor. He has achieved goals that he wasn't expected to achieve.
My husband is settled. He has come a long way since being in Falstone Manor. He has achieved goals that he wasn't expected to achieve.
Firstly let me start with the staffing of the second floor which my mam is a resident on. For the ratio of people I personally don't feel there are enough carers. The staff work under so much pressure to assist every resident with their needs but 2 carers is not enough.
I am very lucky that I...
Firstly let me start with the staffing of the second floor which my mam is a resident on. For the ratio of people I personally don't feel there are enough carers. The staff work under so much pressure to assist every resident with their needs but 2 carers is not enough.
I am very lucky that I can be with my mam quite a lot but I feel really sorry for the other residents. Food is not as good as it used to be, there is a book outside of the dining room saying what the meals are but it never matches what the residents have, not a great choice of meals like it used to be.
Thank you for raising your concerns around staffing levels at Falstone Manor, we appreciate all feedback received. We work within a staffing grid which is worked out based on the dependencies of our Residents – this allows us to ensure we have the correct amount of staff to Residents.
We...
Thank you for raising your concerns around staffing levels at Falstone Manor, we appreciate all feedback received. We work within a staffing grid which is worked out based on the dependencies of our Residents – this allows us to ensure we have the correct amount of staff to Residents.
We respond to the needs of the unit following a dependency review each month. The allocation of staff is reviewed daily by the management team in the home, and the deployment of staff duties on each unit is the responsibility of the person in charge and is reviewed on a day to day basis.
With regards to your concerns raised around meals, our meals are based on seasonal menus, using locally sourced produce, created by our hospitality team to ensure maximum nutritional value, taste and meal experience for our residents. Any meal changes to menus should be communicated to our residents. Our kitchen staff and chefs are also happy to cater for personal preference and offer alternative options on request.I hope from this response you feel that we have addressed your concerns, however, should you require further clarity please do liaise with the home manager who will be happy to discuss this with you.
He suffers from Parkinson's leaving movement very difficult. His memory is bad and can cause him to have mood swings. He is unaware of the time of day and often has problems sleeping at night. He also suffers...
The building was very clean and quiet. I would be happy for my husband to reside there again.
My Step-father was moved from hospital to Falstone Manor (FM) for palliative care, at the end of his life. Staff at FM have shown him great kindness and respect, to me and his family too. My Step-father has been well looked after. He is clean and comfortable. All better than when he was in hospital...
My Step-father was moved from hospital to Falstone Manor (FM) for palliative care, at the end of his life. Staff at FM have shown him great kindness and respect, to me and his family too. My Step-father has been well looked after. He is clean and comfortable. All better than when he was in hospital to be honest. My sincere thanks to the kind, cheerful and responsive staff on the first floor who do a difficult tough job so very well.
Surroundings are immaculate. The food is variable and plentiful with plenty of activities and weekly outings. Senior staff are available at all times, including managers....
Very efficient and well run. The care staff are a credit to the company.
Clean, bright, lively, providing excellent care. Whenever I visit the home is very calm, lots of staff compared to others I've been in. The staff are knowledgeable very approachable, kind and caring. They go out of their way to help everyone.
Clean, bright, lively, providing excellent care. Whenever I visit the home is very calm, lots of staff compared to others I've been in. The staff are knowledgeable very approachable, kind and caring. They go out of their way to help everyone.
Great atmosphere whenever we visit made very welcome. All residents look clean - smart - well cared for and very happy.
Great atmosphere whenever we visit made very welcome. All residents look clean - smart - well cared for and very happy.
My nanna loves it here the staff are brill and very nice to all the residents! Nurses are always on duty and look after nanna really well. We love visiting her as we are made very welcome. The staff take nanna on to the sea front for fish and chips which she loves. We stayed with residents and...
My nanna loves it here the staff are brill and very nice to all the residents! Nurses are always on duty and look after nanna really well. We love visiting her as we are made very welcome. The staff take nanna on to the sea front for fish and chips which she loves. We stayed with residents and staff for the Airshow it was amazing and we were all cared for all day as well. Thank you team, you are so kind and helpful.
Lovely friendly staff. Caring is natural to them and it shows in the pride they have in the home and the way they care. The food looks amazing and is always fresh hot and lots of it. The residents can have whatever they want. The manager and deputy manager always seem to be around to answer our...
Lovely friendly staff. Caring is natural to them and it shows in the pride they have in the home and the way they care. The food looks amazing and is always fresh hot and lots of it. The residents can have whatever they want. The manager and deputy manager always seem to be around to answer our questions and help the staff too! I would recommend this home as its outstanding care in an outstanding location. This is the second relative we have had in this home and it gets better all the time.
My son lives here and the whole place is fabulous and staff are brilliant, they go out of the way to be kind - the manager of the home goes out of the way to be kind and caring. They do lots of things with the residents on their days off. The manager is very good, approachable and really has...
My son lives here and the whole place is fabulous and staff are brilliant, they go out of the way to be kind - the manager of the home goes out of the way to be kind and caring. They do lots of things with the residents on their days off. The manager is very good, approachable and really has improved the home.
Falstone Manor is an outstanding home. My friend has been a resident there for about 5 years and the home has changed so much. The manager has improved standards here so much. The staff are caring and skilled, kind and really do know the residents well. Everyone treated with dignity and compassion...
Falstone Manor is an outstanding home. My friend has been a resident there for about 5 years and the home has changed so much. The manager has improved standards here so much. The staff are caring and skilled, kind and really do know the residents well. Everyone treated with dignity and compassion and the home doesn't smell at all.
Visited Gran - what a lovely home. Clean, well staffed, lots of activities and the food looked amazing. Gran loves her room and she has a sea view. The staff seem so nice and helpful to the residents and visitors
Visited Gran - what a lovely home. Clean, well staffed, lots of activities and the food looked amazing. Gran loves her room and she has a sea view. The staff seem so nice and helpful to the residents and visitors
The YPD unit is brilliant - it's bright, fun and the staff are so caring and helpful. My friend loves it here and says the food is good the staff are really caring. I have seen great caring staff going out of the way to do extras with the residents.
The YPD unit is brilliant - it's bright, fun and the staff are so caring and helpful. My friend loves it here and says the food is good the staff are really caring. I have seen great caring staff going out of the way to do extras with the residents.
This is the most fantastic nursing home I have been in - ever! It is bright airy no smells and what a view! The staff are so caring and treat everyone with respect dignity and great care. The staff never look rushed but are always busy doing lots of little extras. Keep it up my sister has never...
This is the most fantastic nursing home I have been in - ever! It is bright airy no smells and what a view! The staff are so caring and treat everyone with respect dignity and great care. The staff never look rushed but are always busy doing lots of little extras. Keep it up my sister has never looked so happy and well cared for. I am booking my room with sea view in advance!
My dad is here and its great, caring, he was somewhere else before but we wanted him moved here and we could not be happier. Lovely team and he is so much happier and eating again.
My dad is here and its great, caring, he was somewhere else before but we wanted him moved here and we could not be happier. Lovely team and he is so much happier and eating again.
My husband has been here for a few weeks, what a lovely home with caring, kind staff. She is getting back to laughing and joking with the staff. The food is lovely and everyone is so nice. The team have really helped him settle in and put my mind at rest.
My husband has been here for a few weeks, what a lovely home with caring, kind staff. She is getting back to laughing and joking with the staff. The food is lovely and everyone is so nice. The team have really helped him settle in and put my mind at rest.
Outstanding care team looked after my sister - she loved Falstone Manor. Staff went out of their way to look after her and it really brought her out of her self. The home is lovely clean bright cheerful and the catering staff really make what anyone wants to eat - all the staff have time for...
Outstanding care team looked after my sister - she loved Falstone Manor. Staff went out of their way to look after her and it really brought her out of her self. The home is lovely clean bright cheerful and the catering staff really make what anyone wants to eat - all the staff have time for everyone. Thank you.
My family are so happy with the home.
My family are so happy with the home.
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HC-One’s Falstone Court and Manor Care Home in Roker, Sunderland, is inviting the local community to celebrate the festive season at their joint annual Christmas Fayre on Wednesday 26th November...
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
HC-One’s Falstone Manor Care Home, in Roker, Sunderland, is calling on the local community to help make a very special birthday unforgettable for one of its residents. Sadie Bulmer, who...
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