Falstone Manor Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ
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9.7 103 Reviews
  • Falstone Manor Care Home, Sunderland
Falstone Manor Care Home, located close to the seafront of Roker, provides personalised residential, nursing and dementia care to older people.

Located just a short distance from the seafront, Falstone Manor offers residents a good choice of spots to relax and socialise. Benefiting from a recent refurbishment, the home also offers a hairdressing salon and a room designated for residents wishing to pursue hobbies and interests. The attractive garden is a favourite place for many residents and is cared for by some of the most green-fingered members of the Falstone home.

Specially designed dining areas provide the perfect space to share meals and the catering team prides itself on ensuring that each meal is enjoyable for every resident and visitor to the home.

The professional care team at Falstone Manor takes the time to learn about each resident’s individual hobbies and interests, helping every person to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to engage with the Roker community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Falstone Manor to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided by Falstone Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1230
  • Self-Funded Nursing Care: from £1443
  • Self-Funded Nursing Dementia Care: from £1497
  • RESPITE Self-Funded Residential Care: from £1353
  • RESPITE Self-Funded Nursing Care: from £1590
  • RESPITE Self-Funded Nursing Dementia Care: from £1647

These prices are only a guideline, please contact Falstone Manor Care Home to find out the exact price for your requirements.

Contact Falstone Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Falstone Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Hindmarsh (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Falstone Manor Care Home Reviews (103)

9.7

Falstone Manor Care Home has a Review Score of 9.7 (9.728) out of 10, based on 17 reviews in the last 2 years.
Over all time Falstone Manor Care Home has 103 reviews.

Overall Experience
  • 89
  • 11
  • 2
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  • 1
Date Published
  • 103
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  • 17
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Reviewer Connection to Falstone Manor Care Home
  • 35
  • 17
  • 9
  • 6
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 103, showing 41-60
Review from Alison B (Daughter of Resident) published on 13 January 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
We chose Falstone Manor because of its prime seafront location. More modern than other Care Homes we also visited. The first point is great rooms good facilities, wide corridors, proper lifts to the 3 floors. The second point, make sure you visit care homes without an appointment. See how things look
on a normal day. For mam on the first day we helped complete a long questionnaire about diet, habits likes etc and everything seemed good. Then we found the Care staff on the floor were very nice especially at visiting times. Mams not happy and she hasn't settled into the care home environment. A major downside of this place is that it's difficult for us trying to get feedback about how mams doing. We've had no involvement in any review of mams Care Plan in 12 months despite it being asked for a number of times. This Care Home is run by a large organisation, HC One and managers and Directors don't properly engage with immediate families of residents. It's not right but that's what happens.
Reply from Clare Sheehan, Careline Advisor at Falstone Manor Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments about our home environment and facilities. Our staff work hard to deliver kind, quality care and we are very sorry you feel that your Mother has not settled into the care setting. We aim to build and maintain strong relationships with our residents loved ones as we recognise that their input into resident care is invaluable in providing the right individual care. Our managers operate an open door policy and would welcome a meeting with you to discuss your concerns.
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Review from Sheila K (Daughter of Resident) published on 4 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in the Falstone Manor Nursing Home in Sunderland for three years and I cannot fault the care she received throughout that time. All the staff were so caring, as I and my family live in Somerset, I was initially concerned about not being able to check on her welfare as often as I’d like. I
need not have worried - every visit, coupled with regular telephone updates, meant that I was continually reassured about my Mum’s condition.
Every member of staff I came into contact with was exceptionally caring and all the residents I saw were treated with respect and dignity and, even though the care staff are always very busy, they still find time for a chat and a joke with residents.
The home itself was always clean and welcoming, and it really was a pleasure to visit. Those that were able to interact with the caring staff were clearly happy and indeed we spent some very amusing hours listening to their stories and jokes. A very big Thank You to all staff.
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Review from Karen M (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It wasn't an easy decision to put Mam into a care home but couldn't have chosen a better one. Kind, friendly staff who showed Mam lots of love and helped to retain her dignity through difficult times. Would highly recommend this nursing home, which has a lovely position overlooking the sea.
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Review from Keith B (Son of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my Mam received was second to none. She loved it and I did too. We were always made to feel welcomed and nothing was too much trouble. We have loved making friends with the staff and will miss not seeing them.
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Review from Helen W (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Falstone Manor for their ongoing care of my dad. They are very attentive to his physical and mental wellbeing. Too many people to name individually but they are all extremely attentive and caring. Particular mention must go to one individual who has provided much needed
male companionship and support to my dad. I would like to thank you all.
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Review from Tony B (Son-in-law of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Falstone Manor was purpose built as a Care Home, it's obviously well suited to the purpose and is in a prime seafront location with great views. Parking is always available. Three floors have about 50 rooms which cater for different levels of need. Our mam is on middle floor pays extra £100 a month
for sea view. It mostly smells fresh due to the sea breezes and cleaning and care staff, in general, do a good job. Having visited a few homes before settling on this one we are relatively pleased with the standard of care. The residents are served meals in the restaurant on set tables. Our mam doesn't eat very well so we are keeping an eye on her intake. Some activities are arranged centred around the main lounge. Many of the care staff are first rate. You can tell they are dedicated to providing a kind caring service. Rooms have own toilet but shower room is shared. Some rooms are larger than others. Mams room could be a bit bigger to accommodate things she needs like wheelchair etc.
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Review from Julie J (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with every area, room, staff, care, food. Everyone has shown so much care and love looking after my dad, which has made a very difficult time that little bit easier.
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Review from Tony P (Stepson of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my point of view, the nursing staff and management are always kind and polite and keep myself up to date with any issues regarding my relative. I feel at ease knowing he's safe and well treated with love and dignity, kept clean and tidy and would recommend to anyone in the same position. Excellent,
many thanks.
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Review from Keith H (Son-in-law of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-managed home. Well appointed and immaculately clean. The staff are very friendly and caring. We could not have chosen a better home for our Dad. It was what he deserved. The very best.
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Review from Allison N (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Falstone Manor and all the carers surpass any preconceptions of what I expected it to be.
They are all professional, caring, attentive, loving and genuine.
It has a lovely welcoming feel and makes all family and visitors welcome.
They make a very difficult job look easy.
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Review from Garth J (Husband of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the love and care given to everyone in a friendly atmosphere.
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Review from Barry B (Son-in-law of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Standard of care is excellent and attentive. Very clean and staff very good.
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Review from Jacqueline W (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother needed palliative care and I couldn't have her with me (not enough room) and I didn't want to live with her so I choose Falstone Manor Care Home because it had a lovely feeling when I first went to look at it and, after she went in, still have the same feeling. It is 5 mins in the car from
my home and I go most days. I love to go as everyone is so warm/friendly to Mam as well as me and when I leave, I know they look after her as I would, so I never had to worry about her.
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Review from M D (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into care in June 2017. After looking at many places we choose Falstone Manor due to its location, rooms, cleanliness as each time we visit there is never any "smells". Father settled in well, staff are brilliant with him and medical needs are met. Nothing is a bother to them and any
concerns are dealt with immediately.
He had his 100th birthday recently and everyone at the home made it a day to remember arranging a party, entertainment etc.
The staff were absolutely brilliant. Everyone who attended couldn't believe how nice a place it was with a lot of people wanting to put their names down.
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Review from Joanne B (Daughter of Resident) published on 4 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Falstone Manor are exceptional. They cared for my mother with the utmost dignity, respect and with such compassion. All her basic care needs catered for to such a high standard but they also cared for us as a family, we felt consulted with, our opinions valued and we were listened to. The
GP who oversees the home and the team from St Benedicts Hospice also deserve a mention, who again treated mum with dignity, respect and compassion. To all of you, a huge thank you, this made such a difference to our final weeks with mam.
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Review from D C (Wife of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your management and staff are first class. They are caring and sensitive to their patients needs and also very friendly and helpful to their families.
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Review from J P (Son of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My previous job was working for NHS delivering and fitting equipment in the community and care homes.
Falstone Manor Care Home comes very high in care and quality compared to a lot of establishments.
But not enough care staff.
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Review from Keith B (Nephew of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care my aunt receives is very good and she likes very much the environment it provides, both accommodation and meals. However, there have been a couple of issues namely attention to her hearing aids - putting in and removal and storage, and her dentures in the same way. This has been brought
up several times and reviewed with the nurse in charge. The attention to the aforementioned has greatly improved but there are still issues where the procedure has not been followed.
Reply from Katie, Careline Advisor at Falstone Manor Care HomeThank you for your kind review, we are delighted your aunt enjoys the home environment at Falstone Manor. We appreciate all feedback received as it helps us to improve our service provision where required.

We are sorry you have had to raise concerns around your aunt’s hearing aids and dentures. We have reviewed the procedure in place and can confirm that the procedure in itself is effective, and this has been discussed directly with the care team to ensure they follow procedure going forward.

I hope from this response you feel that we have addressed your concerns, however, should you require further assistance, please do liaise with the home manager who will be happy to help.
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Review from Sandra H (Wife of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is settled. He has come a long way since being in Falstone Manor. He has achieved goals that he wasn't expected to achieve.
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Review from Tracy K (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Firstly let me start with the staffing of the second floor which my mam is a resident on. For the ratio of people I personally don't feel there are enough carers. The staff work under so much pressure to assist every resident with their needs but 2 carers is not enough.


I am very lucky that I can

be with my mam quite a lot but I feel really sorry for the other residents. Food is not as good as it used to be, there is a book outside of the dining room saying what the meals are but it never matches what the residents have, not a great choice of meals like it used to be.
Reply from Katie Price, Careline Advisor at Falstone Manor Care HomeThank you for raising your concerns around staffing levels at Falstone Manor, we appreciate all feedback received. We work within a staffing grid which is worked out based on the dependencies of our Residents – this allows us to ensure we have the correct amount of staff to Residents.

We respond to the needs of the unit following a dependency review each month. The allocation of staff is reviewed daily by the management team in the home, and the deployment of staff duties on each unit is the responsibility of the person in charge and is reviewed on a day to day basis.

With regards to your concerns raised around meals, our meals are based on seasonal menus, using locally sourced produce, created by our hospitality team to ensure maximum nutritional value, taste and meal experience for our residents. Any meal changes to menus should be communicated to our residents. Our kitchen staff and chefs are also happy to cater for personal preference and offer alternative options on request.

I hope from this response you feel that we have addressed your concerns, however, should you require further clarity please do liaise with the home manager who will be happy to discuss this with you.
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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Falstone Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Falstone Manor Care Home is calculated as follows: ( (165 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 198 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Falstone Manor Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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