Falstone Manor Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ
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9.7 105 Reviews
  • Falstone Manor Care Home, Sunderland
Falstone Manor Care Home, located close to the seafront of Roker, provides personalised residential, nursing and dementia care to older people.

Located just a short distance from the seafront, Falstone Manor offers residents a good choice of spots to relax and socialise. Benefiting from a recent refurbishment, the home also offers a hairdressing salon and a room designated for residents wishing to pursue hobbies and interests. The attractive garden is a favourite place for many residents and is cared for by some of the most green-fingered members of the Falstone home.

Specially designed dining areas provide the perfect space to share meals and the catering team prides itself on ensuring that each meal is enjoyable for every resident and visitor to the home.

The professional care team at Falstone Manor takes the time to learn about each resident’s individual hobbies and interests, helping every person to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to engage with the Roker community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Falstone Manor to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided by Falstone Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1230
  • Self-Funded Nursing Care: from £1540
  • Self-Funded Nursing Dementia Care: from £1597
  • RESPITE Self-Funded Residential Care: from £1353
  • RESPITE Self-Funded Nursing Care: from £1696
  • RESPITE Self-Funded Nursing Dementia Care: from £1758
The price(s) shown are provided by the care home. Contact Falstone Manor Care Home for full pricing details and T&Cs.

Contact Falstone Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Falstone Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Hindmarsh (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Falstone Manor Care Home Reviews (105)

9.7

Falstone Manor Care Home has a Review Score of 9.7 (9.743) out of 10, based on 17 reviews in the last 2 years.
Over all time Falstone Manor Care Home has 105 reviews.

Overall Experience
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Date Published
  • 105
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Reviewer Connection to Falstone Manor Care Home
  • 36
  • 17
  • 9
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  • 3
  • 2
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  • 1
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Total of 105, showing 81-100
Review from Mark-John T (Son of Resident) published on 10 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam lives in this home, she is very happy and well cared for. The staff are very helpful and always give each resident lots of time. They always seem to be going out on trips for tea and days out. The home is very clean bright and cheerful. The staff really do care about the residents. My mam has
a sea view room and the lounges all have views across the bay. They are amazing and she spends lots of time watching the world go by. Mam says the food is really good and there are lots of fruit and snacks in the lounge which people can help themselves to.
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Review from Rachel S (Granddaughter of Resident) published on 8 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went with my Dad to visit his mum today - it's Mother's Day - all the residents in the lounge with my nanna at Falstone Manor looked so well and happy. There was lots of staff helping everyone and they were very kind and polite. We had just missed lunchtime but everyone said the dinner was a lovely
roast with fresh veg and lovely roasties just what nanna used to make for us. All the whole place was bright happy and cheerful. We sat and watched lots of people on the beach and nanna told us about how she watches the people everyday. This is a lovely place.
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Review from Ellie R (Granddaughter of Resident) published on 7 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Gran lives at Falstone Manor - we love visiting her and having tea with her looking out over the sea. The staff are lovely and always helpful - the manager is always out and about chatting to residents and families which is really nice. All the residents in grans lounge look so well cared for. Falstone
Manor is clean bright and the housekeeper on my grans floor takes such pride in all the rooms looking nice. Thank you for looking after my Gran so well.
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Review from J D (Son of Resident) published on 7 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for about 9 months now - the home is just that its homely, bright, clean, fresh and the staff are caring have time for everyone and you can see their pride in the way they care for the residents. The food always looks lovely and fresh and lots of it! The care is first class the
staff are caring and the location is amazing. Everyone seems to work together as a great team.
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Review from Sandra H (Daughter-in-law of Resident) published on 3 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home my mother in law likes it here. The staff are very kind and caring and attentive, she says she has everything she needs here!
The home is well staffed they all seem well trained and very helpful. We are always made very welcome. Sometimes we have to wait a while for the front door to be
opened outside office hours but I would rather this than know that people can just access the building at anytime. Keep up the great standards and thank you everyone at Falstone Manor
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Review from P S (Sister-in-law of Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nurses in this home are very good and the carers are very caring, kind and attentive, they really do care and show kindness. The home is clean, bright and does not smell at all. The manager is very helpful and gets things sorted out straight away if you ask for anything to be done. There is always
lots of trips and activities going on which my sister-in-law loves. If you are looking for quality nursing care this home is excellent, with professional nurses, quality care, great food and picture perfect location.
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Review from Jayne C (Friend of Resident) published on 19 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a friend in Falstone Manor YPD unit, this unit is great and the staff are helpful even though it is busy. The unit is clean, happy and the staff are caring. The YPD is a specialist unit for younger people it has lots of activities going on and its a fun place to live, my friend loves it here.
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Review from Alfie G (Nephew of Resident) published on 10 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely clean happy place. My great aunts loves it here. It's right by the sea with great views. The staff are helpful, caring and chatty. Everyone seems so happy there and all the staff are caring and very helpful.
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Review from Catherine S (Granddaughter of Resident) published on 8 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my Gran over Christmas holiday with my dad, this home was lovely. My Gran is so happy there I wish we lived closer to visit it her more, it is clean and bright and doesn't smell. All the staff were chatty happy and they are caring and kind to all the residents. The food looked very nice and
there was lovely drinks machines in the lounge with lots of sweets and fruit on the tables. This is a lovely home my Gran says she really likes it here she says it's her 5 star hotel with a sea view. Thank you all for looking after my Gran so well.
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Review from Gareth P (Great-grandson of Resident) published on 5 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran has been in here for a while, she is happy settled and speaks highly of all the staff. The home is clean and odour free and the staff are always cheerful helpful and caring. They all seems to go the extra mile and are kind in everything they do. The food always looks great and I've never heard
anyone complain about it. The home clean bright and very homely. The staff are a credit to the company. I would recommend this home to anyone need nursing care for their relative.
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Review from E L (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous place my mother has been here for some time but the whole place has changed in the last few months. It's far more settled and calm with regular staff and the new manager is always available if you need anything. My mum says she enjoys the food and trips on the bus. The staff all seem very kind
and more organised and happier, there seems to be a lot less agency staff. The location of the home is fabulous and the residents often walk out on the prom with the staff. Everyone say the home is truly homely and I feel this when I go in.
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Review from Jean S (Friend of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely clean, friendly home. My friend has been in there for many years and he loves it. The staff are helpful, cheerful and very kind. Everyone is so caring and all the residents seem happy. The food looked lovely and had lots of choice at meal times. Great home, great place, great staff.
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Review from K T (Son-in-law of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is now in Falstone Manor - she loves it there. The food is brilliant, so much choice everyday. All the staff know all the residents well. The carers are so kind and polite, the nurses and manager are always around with the staff and are so good and helpful. This home is excellent.
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Review from C D (Daughter of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mam first came to the care home she has lost a lot of confidence in moving about and mixing with others. The staff at Falstone Manor encourage her to do things and interact with them and other residents. She is now more confident and happier since she became a resident and takes part in most
activities.
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Review from A P (Daughter of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived in Falstone Manor and she is so well cared for. We attended a care review with her social worker and care finder and we were all so impressed. She is so well cared for and happy, the home has really picked up recently. The whole team seem to take the lead from the new manager and things
are so settled and good, communication with us has improved too. There is a lot less agency staff which is really good for the staff and residents. Keep it up please.
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Review from R B (Daughter of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to Falstone only 1 week ago. She was very poorly, under-weight and had grade 4 bedsores. In the short time she has been in here, it is like she is a new woman. she is getting the care she needs. All staff are lovely and go out of their way to ensure my mum is happy - I can't thank the staff
enough for getting my mam back to her usual self.
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Review from L B (Mother of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love Falstone Manor, so welcoming and clean home, no smells in the home. Staff are lovely, friendly, caring, kind, mum loves all the staff, the manager is so helpful too. The food is fabulous - Mum loves the activities and is really coming out of her shell.
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Review from Isobella R (Granddaughter of Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
fabulous home with great staff the whole team are so caring for my grandmother. The whole care staff, the cleaners and kitchen staff are caring and really make a difference. Since the new manager started things have even improved more, everyone is happier, settled and she leads by example often seen
helping residents and staff. I heard the staff talking about the home having waiting list for new residents. No wonder its a great place, we couldn't be happier with grans care. Well done all.
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Review from Jules T (Relative of Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, great home and great location. Well managed, my mum loves it there well done everyone at Falstone Manor. We are always made so welcome. The care is first class. I would recommend this home to everyone.
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Review from Charlotte C (Niece of Resident) published on 17 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my aunt for sometime at Falstone Manor - I have always been impressed by the standard of care, the team are so kind and caring and this shows in the care they deliver to my aunt and all the residents. The food is excellent and the home is very clean tidy and odour free, the whole
team make a great effort from the manager - who is always out and about in the home - to the nurses -carers - cleaners and kitchen staff who are all so dedicated. Well done everyone - Falstone Manor is a brilliant example of personalised care for its residents.
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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Falstone Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Falstone Manor Care Home is calculated as follows: ( (168 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 198 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Falstone Manor Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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