
The staff looked after Mam so well and made sure her wishes and family's wishes were metAlison W(Daughter of Resident/Service User)



The staff looked after Mam so well and made sure her wishes and family's wishes were metAlison W(Daughter of Resident/Service User)



Falstone Manor Care Home, located close to the seafront of Roker, provides personalised residential, nursing and dementia care to older people.
Located just a short distance from the seafront, Falstone Manor offers residents a good choice of spots to relax and socialise. Benefiting from a recent refurbishment, the home also offers a hairdressing salon and a room designated for residents wishing to pursue hobbies and interests. The attractive garden is...
Care Provided by Falstone Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Falstone Manor Care Home for full pricing details and T&Cs.
Contact Falstone Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Emma Hindmarsh(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (51)
Falstone Manor Care Home Reviews (105)
Falstone Manor Care Home has a Review Score of 9.7 (9.719) out of 10, based on 16 reviews in the last 2 years.
Over all time Falstone Manor Care Home has 105 reviews.
We, as a family, cannot thank you all enough for the care, support, respect and dignity you have shown to him in his short time with you.
I always felt my mam was safe and content in Falstone Manor. The care and attention received was brilliant. All the staff and management were friendly and pleasant. My mam passed away 22/09/23 and the care she received was second to none. Can't thank them enough for that and the respect and dignity shown was brilliant. Thank you so much.
My sister has been here now for four weeks and me and my family are very pleased with her care here.
My friend is well cared for. Friendly staff, very helpful.
Very good service, friendly staff. Mom is happy and comfortable. Would recommend.
Mother is very well cared for and well looked after.
So nice to feel relieved she is being so well cared for.
Sometimes I feel not enough staff on duty but understand this is down to funding and patient numbers.
Carers do not get paid enough for what they are expected to do, but the girls are always friendly and accommodating.
Mum doesn’t engage in activities anymore, but in the early years, there was some really good entertainment which she loved.
Overall had some bumps over the years, but in the main truly believe Mum is in good hands. Thank you.
Thank you for taking the time to complete a care home review regarding Falstone Manor. I am pleased to hear that you feel your Mother is given the love and care that she deserves and that the home is always really clean. In response to your comment regarding missing items of clothing, we would be...
I have lived at Falstone Manor for eight years, my bedroom has a lovely sea view and very impressed. It has gone through a major refurbishment, to help improve the lives of its residents and working conditions for its staff, investing significant sums of money into providing modern, state-of-the-art facilities including open plan dining areas, hairdressing room, wooden floors throughout and more. The staff are excellent, the new management is superb, and I am extremely happy. The administrator is always very helpful with anything I need. Falstone Manor Care Home is always kept clean and tidy.
Mam was discharged into Falstone Manor Care Home from hospital after pneumonia. She was severely depressed and still very unwell on arrival into their care. The team have worked tirelessly to make Mam feel safe and secure, she has been encouraged to eat and wash and has gone from not wanting to leave her room to making friends and thriving in the environment. Her room/bathroom and the home itself are always immaculate, her clothes are washed and returned promptly, she has been on a trip to the stadium and enjoyed online yoga and the other activities offered. I was really worried about Mam going into care and can honestly say the staff have been amazing and extremely kind, keeping the family up to date on her progress. Needless to say, Mam has decided she wants to stay there permanently, we spent weeks looking at different care homes and visits and can safely say we feel we have made the right choice for her, she is thoroughly enjoying her sea view on the top floor.
Evident resident is not being showered regularly, nor being assisted to maintain hygiene with even a basin wash at the chairside.
Breath is foul smelling as no oral hygiene is promoted.
Relative is always soiled, clothing soiled, soiled clothes lying around the room.
Leg dressings are always stained, soaked and substandard application, resulting in tourniquet affect around calves and feet. Ooze from legs wounds repeatedly soaked through dressings, trousers and draining onto slippers and fabric covered footstool. The floor in front of chair is always sticky with oedematous ooze.
The floor appears rarely swept/ hoovered or washed.
Unable to speak to the one nurse who is supposedly on duty, the last 3 times we have visited have asked support workers who cannot answer our queries or provide any information regarding the supposed individual care plan for our relative.Very very unsatisfactory and distressing.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry to hear that you feel there is very poor care, lack of hygiene and cleanliness towards an elderly lady with Dementia. We aim to continuously improve our service and your feedback is...
Overall, I am very happy with the end of life care my mother received. The home is very clean and warm with good facilities and I feel confident my mother was safe and well cared for in her final weeks. The number of staff on duty could at times be improved, but all the nurses and carers were very kind and supportive.
Just want to thank the magnificent staff for their care towards Dad since September. All the staff are lovely towards him buying him gifts for Christmas and helping to celebrate his 90th birthday. Thank you
In the last four years, when my father lived at Falstone Manor Care Home, he was given the most outstanding care throughout his time there, especially during his end-of-life care. I could not fault the home or the staff. I would like to thank each and every member of the staff who gave me their utmost kindness and care for my father. I would also like to thank the care manager and general manager for going above and beyond at m difficult time.
My sister has been in the care home for a number of years and during that period we have had our ups and downs, especially with the lack of staff and lack of entertainment, but at present staff have been really caring and kind to both my sister and myself. I have also seen improvement in the entertainment which has been lovely to see.
My mother went to live at Falstone Manor in January 2018. At all times she was treated with dignity and so much care surrounded her. Her reason for going to live there was she had a stroke in December 2017 and therefore needed 24-hour care thereafter. The staff looked after Mam so well and made sure her wishes and family's wishes were met at trying to keep her out of hospital. Even at the end of her life Mam was well looked after and passed away peacefully in her own bed as per her wishes.
Moving Mum to Falstone was made easy by the wonderful supportive staff, in a very difficult year due to covid. Falstone ensured Mum was extremely well looked after and kept safe. Hopefully activities, outings and visits will be available after vaccinations.
The care from the staff at Falstone Manor has been excellent and I would be happy to recommend this care home to family and friends. My father was always happy and content throughout his stay.
We are without doubt, grateful for the pro-active approach that was adopted to try and prevent Covid entering the home and ultimately keeping mam safe, this has been and continues to be a challenge for everyone.
We would appreciate our heartfelt thanks and appreciation being passed on to everyone who cares for my mam as they continue to give her the care and attention she needs in such difficult times, also the understanding shown when we ring to speak to mam.
We as a family look forward to the day when this dreadful disease is eradicated and we can visit regularly, as I can see her starting to struggle emotionally and the basic human need to have a hug from her loving family and friends.
I would again like to thank everyone involved in Mam's care and wish them all the very best as where would we be without them.
Excellent level of care and compassion by staff. A very well organised and implemented plan to keep residents safe during this Covid 19 emergency by management.
My father moved into Falstone Manor in January 2020. Since then, his health and mental well being have improved significantly. The care he receives is consistently outstanding. All staff are exceptionally caring and I can't thank them enough for all they do for my father at all times, but especially for keeping him safe and well during the pandemic.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 20 Nov 2025
HC-One’s Falstone Court and Manor Care Home in Roker, Sunderland, is inviting the local community to celebrate the festive season at their joint annual Christmas Fayre on Wednesday 26th November...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 19 May 2025
HC-One’s Falstone Manor Care Home, in Roker, Sunderland, is calling on the local community to help make a very special birthday unforgettable for one of its residents. Sadie Bulmer, who...
There are no upcoming events for Falstone Manor Care Home.
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Meet the Team (0)
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