Falstone Manor Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ
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9.8 101 Reviews
  • Falstone Manor Care Home, Sunderland
Falstone Manor Care Home, located close to the seafront of Roker, provides personalised residential, nursing and dementia care to older people.

Located just a short distance from the seafront, Falstone Manor offers residents a good choice of spots to relax and socialise. Benefiting from a recent refurbishment, the home also offers a hairdressing salon and a room designated for residents wishing to pursue hobbies and interests. The attractive garden is a favourite place for many residents and is cared for by some of the most green-fingered members of the Falstone home.

Specially designed dining areas provide the perfect space to share meals and the catering team prides itself on ensuring that each meal is enjoyable for every resident and visitor to the home.

The professional care team at Falstone Manor takes the time to learn about each resident’s individual hobbies and interests, helping every person to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to engage with the Roker community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Falstone Manor to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1155
  • Self-Funded Nursing Care: from £1443
  • Self-Funded Nursing Dementia Care: from £1497
  • RESPITE Self-Funded Residential Care: from £1266
  • RESPITE Self-Funded Nursing Care: from £1590
  • RESPITE Self-Funded Nursing Dementia Care: from £1647

These prices are only a guideline, please contact Falstone Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Emma Hindmarsh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Falstone Manor Care Home Reviews (101)

9.8

Falstone Manor Care Home has a Review Score of 9.8 (9.830) out of 10, based on 17 reviews in the last 2 years.
Over all time Falstone Manor Care Home has 101 reviews.

Overall Experience
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Date Published
  • 101
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Reviewer Connection to Falstone Manor Care Home
  • 34
  • 16
  • 9
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Total of 101, showing 21-40
Review from L M (Daughter of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous home.
Mother is very well cared for and well looked after.
So nice to feel relieved she is being so well cared for.
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Review from Helyn G (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Falstone approx six years now. Overall she is in really good hands and given the love/care she deserves. The home is always really clean, which is a credit to the cleaning staff. It’s not always easy keeping Mum looking her best due to the agitation she has, but the girls do a great
job and are often scratched/screamed at by her. I have, over the years, bought many clothes for Mum, of which some have gone missing or other residents are wearing (despite labels) - would love to see a better way of handling laundry so clothes go back to the right person.
Sometimes I feel not enough staff on duty but understand this is down to funding and patient numbers.
Carers do not get paid enough for what they are expected to do, but the girls are always friendly and accommodating.
Mum doesn’t engage in activities anymore, but in the early years, there was some really good entertainment which she loved.
Overall had some bumps over the years, but in the main truly believe Mum is in good hands. Thank you.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Falstone Manor Care Home

Thank you for taking the time to complete a care home review regarding Falstone Manor. I am pleased to hear that you feel your Mother is given the love and care that she deserves and that the home is always really clean. In response to your comment regarding missing items of clothing, we would be very happy to discuss this with you to determine which items have been mislaid and to assist to find or replace them.

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Review from Graeme B (Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have lived at Falstone Manor for eight years, my bedroom has a lovely sea view and very impressed. It has gone through a major refurbishment, to help improve the lives of its residents and working conditions for its staff, investing significant sums of money into providing modern, state-of-the-art
facilities including open plan dining areas, hairdressing room, wooden floors throughout and more. The staff are excellent, the new management is superb, and I am extremely happy. The administrator is always very helpful with anything I need. Falstone Manor Care Home is always kept clean and tidy.
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Review from J T (Daughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is very independant and doesn't like to ask for help. Overnight she receives excellent care and attention from the care team and would like them to know how they help her. Day staff are too numerous to mention - Mam feels cared for by a dedicated team of familiar staff including the housekeepers.
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Review from E M (Daughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam was discharged into Falstone Manor Care Home from hospital after pneumonia. She was severely depressed and still very unwell on arrival into their care. The team have worked tirelessly to make Mam feel safe and secure, she has been encouraged to eat and wash and has gone from not wanting to leave
her room to making friends and thriving in the environment. Her room/bathroom and the home itself are always immaculate, her clothes are washed and returned promptly, she has been on a trip to the stadium and enjoyed online yoga and the other activities offered. I was really worried about Mam going into care and can honestly say the staff have been amazing and extremely kind, keeping the family up to date on her progress. Needless to say, Mam has decided she wants to stay there permanently, we spent weeks looking at different care homes and visits and can safely say we feel we have made the right choice for her, she is thoroughly enjoying her sea view on the top floor.
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Review from S M (Daughter-in-law of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor care. Lack of hygiene and cleanliness towards an elderly lady with dementia.
Evident resident is not being showered regularly, nor being assisted to maintain hygiene with even a basin wash at the chairside.
Breath is foul smelling as no oral hygiene is promoted.
Relative is always soiled,
clothing soiled, soiled clothes lying around the room.
Leg dressings are always stained, soaked and substandard application, resulting in tourniquet affect around calves and feet. Ooze from legs wounds repeatedly soaked through dressings, trousers and draining onto slippers and fabric covered footstool. The floor in front of chair is always sticky with oedematous ooze.
The floor appears rarely swept/ hoovered or washed.


Unable to speak to the one nurse who is supposedly on duty, the last 3 times we have visited have asked support workers who cannot answer our queries or provide any information regarding the supposed individual care plan for our relative.
Very very unsatisfactory and distressing.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Falstone Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry to hear that you feel there is very poor care, lack of hygiene and cleanliness towards an elderly lady with Dementia. We aim to continuously improve our service and your feedback is essential to allow us to do so, we will include this feedback in our meetings and share in our learning forums. Should you wish to discuss any of these issues further, please liaise with the Home Manager who will do her utmost to work with you to ensure these are remedied.

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Review from R D (Daughter of Resident) published on 27 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, I am very happy with the end of life care my mother received. The home is very clean and warm with good facilities and I feel confident my mother was safe and well cared for in her final weeks. The number of staff on duty could at times be improved, but all the nurses and carers were very
kind and supportive.
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Review from Lorraine W (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just want to thank the magnificent staff for their care towards Dad since September. All the staff are lovely towards him buying him gifts for Christmas and helping to celebrate his 90th birthday. Thank you
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Review from Shelley D (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last four years, when my father lived at Falstone Manor Care Home, he was given the most outstanding care throughout his time there, especially during his end-of-life care. I could not fault the home or the staff. I would like to thank each and every member of the staff who gave me their utmost
kindness and care for my father. I would also like to thank the care manager and general manager for going above and beyond at m difficult time.
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Review from Patricia W (Sister of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in the care home for a number of years and during that period we have had our ups and downs, especially with the lack of staff and lack of entertainment, but at present staff have been really caring and kind to both my sister and myself. I have also seen improvement in the entertainment
which has been lovely to see.
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Review from Alison W (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to live at Falstone Manor in January 2018. At all times she was treated with dignity and so much care surrounded her. Her reason for going to live there was she had a stroke in December 2017 and therefore needed 24-hour care thereafter. The staff looked after Mam so well and made sure
her wishes and family's wishes were met at trying to keep her out of hospital. Even at the end of her life Mam was well looked after and passed away peacefully in her own bed as per her wishes.
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Review from A C (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Moving Mum to Falstone was made easy by the wonderful supportive staff, in a very difficult year due to covid. Falstone ensured Mum was extremely well looked after and kept safe. Hopefully activities, outings and visits will be available after vaccinations.
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Review from A C (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care from the staff at Falstone Manor has been excellent and I would be happy to recommend this care home to family and friends. My father was always happy and content throughout his stay.
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Review from S R (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam entered Falstone Manor on 6th March, the lockdown commenced 12th which was worrying as being a constant presence with her we were concerned about her mental/emotional state.
We are without doubt, grateful for the pro-active approach that was adopted to try and prevent Covid entering the home
and ultimately keeping mam safe, this has been and continues to be a challenge for everyone.
We would appreciate our heartfelt thanks and appreciation being passed on to everyone who cares for my mam as they continue to give her the care and attention she needs in such difficult times, also the understanding shown when we ring to speak to mam.
We as a family look forward to the day when this dreadful disease is eradicated and we can visit regularly, as I can see her starting to struggle emotionally and the basic human need to have a hug from her loving family and friends.
I would again like to thank everyone involved in Mam's care and wish them all the very best as where would we be without them.
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Review from G T (Son of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent level of care and compassion by staff. A very well organised and implemented plan to keep residents safe during this Covid 19 emergency by management.
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Review from Peter M (Son of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Falstone Manor in January 2020. Since then, his health and mental well being have improved significantly. The care he receives is consistently outstanding. All staff are exceptionally caring and I can't thank them enough for all they do for my father at all times, but especially
for keeping him safe and well during the pandemic.
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Review from D D (Son of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from C B (Son of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say thank you very much for the care and affection you gave to Dad while in your care. During the 28 months, he spent in the home until his death on 30th Dec 2019,
he was always made to feel special by all the staff. This was evident in how upset everyone was when Dad passed away.
He was always treated with dignity and respect at all times not just when he passed away. The staff in the home are all a credit to the care profession. Thank you so much for this.
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Review from Alison B (Daughter of Resident) published on 13 January 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
We chose Falstone Manor because of its prime seafront location. More modern than other Care Homes we also visited. The first point is great rooms good facilities, wide corridors, proper lifts to the 3 floors. The second point, make sure you visit care homes without an appointment. See how things look
on a normal day. For mam on the first day we helped complete a long questionnaire about diet, habits likes etc and everything seemed good. Then we found the Care staff on the floor were very nice especially at visiting times. Mams not happy and she hasn't settled into the care home environment. A major downside of this place is that it's difficult for us trying to get feedback about how mams doing. We've had no involvement in any review of mams Care Plan in 12 months despite it being asked for a number of times. This Care Home is run by a large organisation, HC One and managers and Directors don't properly engage with immediate families of residents. It's not right but that's what happens.
Reply from Clare Sheehan, Careline Advisor at Falstone Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments about our home environment and facilities. Our staff work hard to deliver kind, quality care and we are very sorry you feel that your Mother has not settled into the care setting. We aim to build and maintain strong relationships with our residents loved ones as we recognise that their input into resident care is invaluable in providing the right individual care. Our managers operate an open door policy and would welcome a meeting with you to discuss your concerns.

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Review from Sheila K (Daughter of Resident) published on 4 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in the Falstone Manor Nursing Home in Sunderland for three years and I cannot fault the care she received throughout that time. All the staff were so caring, as I and my family live in Somerset, I was initially concerned about not being able to check on her welfare as often as I’d like. I
need not have worried - every visit, coupled with regular telephone updates, meant that I was continually reassured about my Mum’s condition.
Every member of staff I came into contact with was exceptionally caring and all the residents I saw were treated with respect and dignity and, even though the care staff are always very busy, they still find time for a chat and a joke with residents.
The home itself was always clean and welcoming, and it really was a pleasure to visit. Those that were able to interact with the caring staff were clearly happy and indeed we spent some very amusing hours listening to their stories and jokes. A very big Thank You to all staff.
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Falstone Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Falstone Manor Care Home is calculated as follows: ( (171 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 200 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Falstone Manor Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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