Lansbury Court Care Home

Parkhouse Avenue, Castletown, Sunderland SR5 3DF
Review Us
9.5 42 Reviews
  • Lansbury Court Care Home, Sunderland
Lansbury Court Care Home is a dementia care, residential care and short-term respite care home in Sunderland. The care home boasts 56 spacious bedrooms, large communal rooms and landscaped secure gardens. All accommodation is on the ground floor.
Show Lansbury Court Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marlena Derda (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site Parking.

Lansbury Court Care Home Reviews (42)

9.5

Lansbury Court Care Home has a Review Score of 9.5 (9.479) out of 10, based on 14 reviews in the last 2 years.
Over all time Lansbury Court Care Home has 42 reviews.

Overall Experience
  • 24
  • 16
  • 2
  • 0
  • 0
Date Published
  • 42
  • 2
  • 3
  • 14
  • 28
Reviewer Connection to Lansbury Court Care Home
  • 19
  • 11
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 1-20
Review from Sheena M (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought long and hard about my mum going into a home but it was the best decision I ever made. She is so happy and well taken care of the staff every single one of them are caring and loving. I now have peace of mid knowing my mum is so well taken care of and loved.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Son of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the care home do an excellent job, as it is a thankless task they do on a daily basis.
Reply from Suzanne Mckie, Registered Manager at Lansbury Court Care Home

Thank you for your feedback and lovely comments on staff. Your lovely review is very much appreciated, and I will share your feedback with the staff team at Lansbury Court.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L M (Daughter of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't be more pleased with the staff from Lansbury Court Care Home. My mam stayed here for her final few weeks, and the care the staff gave was amazing. She was well cared for and loved by many of the staff. The day staff were also so lovely to me and my family, and the home has an amazing team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Sister of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On my last visit the home were having a prom day, there was entertainment in the lounge, a very good singer, who encouraged the residents to be up and dance with him showing off their lovely prom dresses.
The staff took part and everyone enjoyed the show.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Sister of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I need to start with the activities provided at the home. They are superb, my sister and the residents have just had a prom, all dressed in beautiful dresses and suits. Amazing day. They go above and beyond expectations. They can support my sister and our family have received has been brilliant.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D J (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is really happy and well looked after. Thanks to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa K (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William S (Brother-in-law of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and support they've given myself and my brother-in-law has been fabulous, more so during recent times as his condition has degraded somewhat and has been challenging to say the least. But, the staff always try to carry on with his care and support for me. P.S. Carers are always positive about
their work and raise a 'smile' with other residents, you can see they're always wanting to keep them happy. 'The Carers' Show' was for getting dressed up, singing, and dancing, which included the residents being involved, a good day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie C (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Lansbury Court Care Home since February 2024. He has settled well, and I am happy with the care he is given.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Son of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with Lansbury Court. The staff are very friendly and approachable and the care is excellent. Mam is so comfortable and feels very safe and that makes us extremely satisfied with her stay here. Thanks to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catherine D (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home needs updating, very tired. Staff are spot on, fab to my dad and other residents. We have had a few issues but they are always taken care of. Dad's bedroom is not the best, bedding etc.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C J (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly, caring and helpful Mam is happy here. Kept informed about any health issues or incidents relating to Mam.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah C (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home. Mom is really happy here. I do visit nearly every day to attend to her hygiene as it's very poor and with only 3 carers to cover a large amount of residents I feel like I'm helping them. Only thing I would like to be addressed is the corridor Mom in needs to be covered but due to lack of
carers isn't possible at the moment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A F (Power of Attorney of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Made to feel welcome, from office staff and all care staff I see on my journey in the home. Aromas coming from the kitchen restaurant area smell absolutely delicious. Cleanliness is very good, overall everything and everyone seem excellent, contented staff makes for a happy workplace.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N S (Stepdaughter of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I have found Lansbury Court Care Home to be good. Two members of the staff stand out from all of the rest. They find time to talk to my father and make sure that his personal care is carried out. It is noticeable when they are on different shifts. My father can be unshaven and unkempt. Then
I will shave him. But overall the care is good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D R (Daughter of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The past week mam has not been well, the staff were brilliant with her care getting in touch with the ambulance, doctor etc. They went above and beyond to help her. We are truly grateful to all the staff for looking after her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon R (Friend of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly neighbour while living in Lansbury Court was very well looked after. The staff could not do enough for her. She was treated like one of the family. Her room was always clean and tidy. I was always kept informed on how she was doing. When I phoned the staff were very friendly. Also through
this pandemic, I was able to see my neighbour through a video call, and staff were there to support her from the day she took poorly. The care she received was fantastic. I owe everything to all the staff and management. Thank you so much. If I needed a home for my parent to go into it would be Lansbury Court.
Reply from Suzanne McKie, Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and have continued to do so during these unusual times. I am delighted to hear that you would be extremely likely to recommend our Care Home to others.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from George P (Son of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care of my mother and previously my father who was a resident until he died. When visiting at various times her room was always very clean and tidy. I've always found the staff to be very helpful and pleasant when I have telephoned or visited.
Reply from Suzanne Mckie, Registered Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you would describe our home as excellent in all areas.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela K (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam went to stay at Landsbury Court when she was terminally ill. From the very beginning of making contact with the staff there, they were kind and helpful. This was the start of an amazing relationship we formed with everyone there. Staff go above and beyond for everyone; it has a family feel and
is spotlessly clean. The facilities in each room are excellent, and a member of staff is always around. My mam was discharged from hospital and was so unhappy in herself, that changed on the day she moved here, staff became like extended family, this is more than a job to them. Their care, compassion, kindness gave my mam her dignity, pride and smile back, that’s priceless, and the staff are like precious jewels. We trusted them from day one, and I have seen first hand their care of other residents, each with limited abilities of different varieties, someone’s always laughing, chatting, smiling, dancing and totally enjoying life. This is a trustworthy quality place to stay. Thanks, everyone.
Reply from Suzanne Mckie, Registered Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible and really make a difference for our residents. Orchard Care Homes values include being kind, welcoming and supporting our residents to enjoy life, and I am pleased that you and your mum experienced this during her stay at Lansbury Court.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janine F (Daughter of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam went into Lansbury Court in August 2021 after being in hospital for 12 weeks, and the care she was given by each and every one of the carers was phenomenal.
Each and every one of the staff at Lansbury Court gave my mam her dignity and pride back and you can see the care they gave not only to
my mam but to each and every one of the residents in there was so amazing, and you can see their jobs are more than just jobs to them.
Myself and my family could not thank you enough for what each and every one of you did for our mam and also for us. My family/relations were always felt welcome every day when we went to visit and we just could not thank you all enough. Each and every one of you are worth your weight in gold.
Sadly my mam passed away on the 7th of October after being given two to three weeks to live but the care my mam was given she lived for an extra eight weeks and this was down to care and the carers. You are all truly amazing and we could never thank you enough.
Reply from Suzanne Mckie, Registered Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you would describe our home as excellent in all areas. I am also pleased to hear that as a family, you also felt supported by the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Lansbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.479 for Lansbury Court Care Home is calculated as follows: ( (102 Excellents x 5) + (48 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 167 Ratings = 4.479
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lansbury Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (1)

Suzanne

Suzanne Mckie

Job Title: Home Manager Joined: 2015

My name is Suzanne Mckie and I am the Home Manager here at Lansbury Court Care Home in Sunderland. I have worked in the care sector for over 26 years and I have been the Home Manager at this Orchard Care Home since 2015.

Frequently Asked Questions about Lansbury Court Care Home

What types of Care is Lansbury Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lansbury Court Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Lansbury Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lansbury Court Care Home to the centre of Sunderland?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lansbury Court Care Home to verify any information. View our terms and conditions. Lansbury Court Care Home has an Enhanced Service - more info.