Lansbury Court Care Home

Parkhouse Avenue, Castletown, Sunderland SR5 3DF
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9.5 42 Reviews
  • Lansbury Court Care Home, Sunderland
Lansbury Court Care Home is a dementia care, residential care and short-term respite care home in Sunderland. The care home boasts 56 spacious bedrooms, large communal rooms and landscaped secure gardens. All accommodation is on the ground floor.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marlena Derda (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site Parking.

Lansbury Court Care Home Reviews (42)

9.5

Lansbury Court Care Home has a Review Score of 9.5 (9.479) out of 10, based on 14 reviews in the last 2 years.
Over all time Lansbury Court Care Home has 42 reviews.

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Date Published
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Reviewer Connection to Lansbury Court Care Home
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Total of 42, showing 21-40
Review from Steve C (Son of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely helpful and supportive both of residents and their families. During this damaging lockdown period, the home have made huge efforts to keep the spirits of residents high by organising entertainment and using video calling to support the everyday services that we expect.
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Review from W C (Son of Resident) published on 1 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After taking the difficult but necessary decision to place our mum into care, the help and reassurance we received from all staff, from management to carers was outstanding. They keep us updated, provide excellent activities for residents and their approach to the job they do is amazing. I couldn't
recommend them high enough and can't thank them enough for the help they gave to my brother and I.
Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff and management to be outstanding. It is also pleasing to hear that you believe that we provide excellent activities.
Kind regards, Suzanne Mckie, Home Manager.

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Review from E G (Brother of Resident) published on 22 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say that all the staff is really friendly. Very helpful. They can't do enough for you and they treat the residents really respectfully.
Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent in all areas. It is also pleasing to hear that you find our staff of our home to be friendly and helpful.
Kind regards, Suzanne Mckie, Home Manager

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Review from D I (Son of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Lansbury Court care home for a few years. On all my visits I have always found the home very clean and fresh. The staff are very friendly and have a very good relationship with all the people in their care. As my brother and I live 300 plus miles away, all these things are very
important. The home always keeps us updated about any problems that might arise.
Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find all of our staff to be friendly. It is also pleasing to hear that you find our home to be always clean and fresh.
Kind regards, Suzanne Mckie, Home Manager

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Review from A H (Son of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly both to residents and visitors, they are also helpful when requested. Facilities are basic but generally adequate. In summer, perhaps, more use could be made of the garden area.
Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you mind our dedicated staff to be friendly. If you would like to further discuss any concerns you may have and how we can further improve our home, my door is always open for a chat.
Kind regards, Home Manager.

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Review from S W (Daughter of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the time my mam was at Lansbury Court, she flourished healthwise and emotionally. She was surrounded by exceptionally good cares and fellow residents. Everyone was amazing right to the end. Thank you all.
Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated. I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents. I am very pleased to hear that your mum flourished in terms of her health and emotionally.
Kind regards, the Home Manager

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Review from L B (Daughter of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the past, nearly 7 years of visiting my mother, the staff (that covers all staff from cleaners to care staff) have become more like family.
I know my mother is in good caring hands and she is well looked after and above all she is safe.
Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that our team have become like family to you and your mother. It is also pleasing to hear that you feel at ease knowing your mother is well looked after and safe.
Kind regards the Home Manager

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Review from A H (Brother of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I myself found the care facility good. My brother seemed as though he fitted in quite well and for all he had, a condition, he seemed generally to like his environment. The staff were always kind and helpful towards him and he looked as though he trusted them. Near the end, I was informed quickly of
any change in his condition and when he had been treated and settled down which is very much appreciated.
Reply from Suzanne Mckie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your brother trusted our staff who were kind and helpful towards him. We very much enjoyed getting to know your brother and we would like to once again offer our sincere condolences to you all.

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Review from Steven P (Son of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that the staff are very friendly and professional, however I feel that they are overworked and more staff should be available.
There are plenty of in house events on for the residents but maybe need a little more outdoor events.
Overall a comfortable and happy place for my mum to spend her
care support.
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Review from James G (Son of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class staff, very helpful. They have plenty of time for visitors needs. Would recommend to anyone looking for a care home. Big thumbs up.
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Review from L P (Daughter of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers are very helpful and always there to support you especially the carer and senior carer. The home is clean and tidy. The health and wellbeing is a priority from the staff to the residents. There is always something going on to entertain the residents. I have never had anything to do with the
management, not even a hello. I think the staff are overworked and underpaid for the work they do.
Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our carers to be helpful and supportive. It is also gratifying to hear that you have seen that the health and wellbeing of our residents is of the utmost importance to us.
Kind regards Suzanne McKie, Home Manager.

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Review from Anne M (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff here very friendly and down to earth, my mam's care here is wonderful, I feel she is treated as an individual with great care and respect. In both our respects, I feel we are considered in all aspects of mam's care. On a more personal note, as an only child, this truly feels like a
new extended family who I can't thank enough for her continued care.
Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your mam is treated with great care and respect and that she is treated as an individual. It is also lovely to hear that you see us as an extended family not only for your mam but also for yourself, which is a wonderful accolade as we truly do believe that our home should be a home away from home for residents and their families.
Kind regards, Home Manager

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Review from K L (Daughter of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very independent but also vulnerable before moving here. He is now the happiest I have seen him in a while. He enjoys the banter he has with the staff and loves when they take him out. He loves nothing better than keeping everyone entertained. I know he is safe and very well looked after.
I would highly recommend here.
Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that your father is safe, well looked after and is happy and settled with us. It is also wonderful to hear that you would have no hesitation in recommending our home.
Kind regards Suzanne McKie, Home Manager.

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Review from Rita J (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with Lansbury Court. The staff are very pleasant and helpful. My mam is being cared for tot the best of their ability she seems happy and content now she has settled in.
Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your mam has settled in well and that she is happy and content. It is also very pleasing to hear that you find the staff to be very pleasant, helpful and caring.
Kind regards Suzanne McKie, Home Manager.

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Review from Edna G (Sister-in-law of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just to say your manageress and staff are really friendly and they make you feel very welcome. Overall a very good home no complaints.
Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you find the staff to be really friendly and that they always provide a warm, welcome.
Kind regards Suzanne McKie, Home Manager.

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Review from N A D (Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Lansbury Court since 1st June 2018.
I have been cared for as bedbound for all of that time as I am morbidly obese.
A new rise and recline chair is being purchased for me by the home (mine was made defunct while in hospital)
The staff look after me in a very caring manner with laughter
and joy.
Reply from Suzanne McKie, Care Home Manager at Lansbury Court Care Home

Thank you for providing a review of our home. I’m happy to hear that our staff are caring and that the home is enjoyable. We look forward to caring for you in the future. Kind regards, Suzanne McKie, Care Home Manager.

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Review from Leonie A (Great-Niece of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good standards of care given to residents.
People treated with dignity and respect.
Travel distance hard for some family.
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Review from Michael T (Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In general, I would rate this particular care facility to be good to excellent having spent nine months as a resident.
The staff are warm, helpful and friendly.
The demeanour of the home would appear to be efficient and yet relaxed.
On an observational note, more understanding of social care needs
to be addressed by the powers that be, including input from, if they so wish, residents.
Reply from Suzanne McKie, Care Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave us such a lovely review. I’m delighted to hear our staff are helpful and friendly and that our home is relaxing. I will pass your feedback on regarding the understanding of social care but if you would like to speak to me directly regarding this, my door is always open. Many thanks, Suzanne McKie, Care Home Manager

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Review from R T (Son of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff support provided to my Mother is very good and they all appear to have her best interests at heart. Bedrooms are small and not ideal for family visits. The home has also been decorated to a high standard with new furniture/carpets etc. The activity coordinators work hard and are very dedicated,
however, due to a lack of resources they are limited as to what they can do. On a negative note, the garden is sparse and not easily accessible and untidy looking with no chairs as yet for residents to sit outside during spells of good weather.
Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you find the support provided to your mother is very good. Thank you for your comments, your feedback falls short of our expected levels of resident experience and we will be sure to progress this further. In reference to your comments regarding the gardens, I am pleased to advise that some new garden furniture has now been purchased and we are starting work on the garden to make it a more enjoyable space for the residents.

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Review from Douglas H (Son of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care workers are very helpful from what I see in my visits.


But I believe that a few more activities would be welcomed by the residents.

Reply from Suzanne McKie, Home Manager at Lansbury Court Care Home

Many thanks for taking the time to leave a review for Lansbury Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you find our care workers to be very helpful. We strive hard to provide a quality care experience and pride ourselves on this, particularly with the activities that we offer. We thank you for your comments and suggestions and will use these to assist in enhancing our residents' experience of care. Kind regards.

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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Lansbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.479 for Lansbury Court Care Home is calculated as follows: ( (102 Excellents x 5) + (48 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 167 Ratings = 4.479
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lansbury Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Suzanne

Suzanne Mckie

Job Title: Home Manager Joined: 2015

My name is Suzanne Mckie and I am the Home Manager here at Lansbury Court Care Home in Sunderland. I have worked in the care sector for over 26 years and I have been the Home Manager at this Orchard Care Home since 2015.

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