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The Laurels Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring, Tyne & Wear DH5 9EQ
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This is a fantastic care home that looks after its residents with the utmost respect.J M(Granddaughter of Resident/Service User)
The Laurels Care Home, Houghton le Spring
The Laurels is truly a home from home. The staff, environment and home itself are all welcoming,B M(Granddaughter of Resident/Service User)
The Laurels Care Home, Houghton le Spring
The Laurels Care Home, Houghton le Spring

The Laurels Care Home provides a range of tailored care plans for short or long-term stays. Care includes general nursing care, residential care, and residential dementia care. The home also has facilities to provide end-of-life care if required. A team of qualified and experienced ancillary staff work hard to provide the best possible round-the-clock care.

With its ideal location in the centre of Hetton-le-Hole, Tyne and Wear, residents can benefit from...  

Care Provided by The Laurels Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,208 - £1,237£1,265 - £1,295
Residential Dementia Care£1,338 - £1,343£1,401 - £1,422
Nursing Care£1,208 - £1,237£1,265 - £1,295

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

Contact The Laurels Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Emma Taylor(Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

The Laurels Care Home Reviews (72)

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8.4

The Laurels Care Home has a Review Score of 8.4 (8.400) out of 10, based on 6 reviews in the last 2 years. Over all time The Laurels Care Home has 72 reviews.

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Showing 72 reviews matching selected criteria
Review from Peter T (Husband of Resident) published on 23 July 2026 Submitted via Postal Card
Overall Experience
The care home do excellent job looking after my wife Beena who has Alzheimer's. They are very attentive to her needs keep her in good health. They are responsive to any comments that, I or my family might make, and I see that they are caring with other inmates as well.
I do have a couple of points to pick up. One is that her room has a shabby feel about it. The taps are loose the surfaces of the furniture are coming away. I also note that some new wheelchairs have been acquired and that's very good news, however I see that the foot rests are often not adjusted to the patients needs. The feet are left dangling - perhaps some training is needed.

I am unable to comment on the meals and I did give a rather negative comment for activities because when I first looked round the care home I was shown lots of different possibilities but Beena hasn't been involved with any of them I know that she isn't very active but there are occasions when she could be taken down to join a group.

Reply from Jack Pollard, Reviews Team at The Laurels Care Home

Thank you for your kind words about the care provided. We appreciate your feedback regarding the room and activities, and we will review these points to ensure we continue to deliver high-quality care and support. Your insights are invaluable in helping us maintain a reliable and compassionate environment for all residents.

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Review from P O (Friend of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

Staff went above and beyond to make my friends end of life most comfortable and peaceful. All though he was only at The Laurels for two weeks he was treated with the utmost dignity and respect. Staff very approachable, take time to listern to any concerns, making the transition into care, which is quite daunting, an easier experience. Thank you to all for your care and dedication to all residents.

Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care Home

Thank you for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care & have a lovely day!

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Review from Stephen E (Son of Resident) published on 20 March 2026 Submitted via Postal Card
Overall Experience

My mother went to The Laurels Care Home in the Spring of 2025 she had mild dementia and mobility problems (need a walker frame or wheelchair). She settled in well and really liked the people around her, her room and the care she received. Unfortunately my mother's health deteriorated around November - December of 2025 and she sadly passed away on the 31st January 2026. She died at The Laurels as was our wishes. She was treated with dignity and received excellent attention and care right up to the end.

Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care Home

Thank you Stephen for your kind comments about our Care team. We appreciate you taking the time to leave feedback for The Laurels Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the...  

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Review from J R (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card
Overall Experience

Most of the staff are friendly but I get the impression that they are sometimes understaffed. Sometimes my mother can be in the same clothes for days, and one have reported this because, as well as the dirty clothes, she also smelled awful. This seems to have improved slightly. One of my biggest concerns is the lack of activities, this is zero at the minute and know a lot of other residents' families that are saying the same thing.

Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care Home

Thank you for your feedback. All of the team are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case.Our home manager is aware of your concerns and would like to reassure you that our...  

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Review from A G (Son of Resident) published on 18 July 2025 Submitted via Postal Card
Overall Experience

Very attentive and focused on mothers' wellbeing and specific health conditions, monitoring closely to ensure her safety and comfort. Very friendly and caring staff and management. I feel very confident she is being given the best care, both in general well-being and health.

Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care Home

Thank you! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Laurels Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Janette D (Daughter-in-law of Resident) published on 15 July 2025 Submitted via Postal Card
Overall Experience

Very pleasant, welcoming, clean. Lovely staff, always willing to help. The staff are very friendly, and the nurses are great. The resident would recommend, she has no complaints.

Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Brian M (Resident / Service User) published on 8 July 2024 Submitted via Postal Card
Overall Experience

In my view everything was top-class! No complaints whatsoever. The staff were welcoming on first arrival. I was well looked after and look forward to my next stay for respite in July.

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Review from J M (Granddaughter of Resident) published on 13 June 2024 Submitted via Postal Card
Overall Experience

This is a fantastic care home that looks after its residents with the utmost respect. My gran feels very safe here and well cared for, with additional help given when needed. The activities that are put on for the residents are exceptional, from dancing, singing, cooking, arts and crafts to day trips out, all of which provide excellent entertainment. Apparently, they also do the best gravy ever!

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Review from J T (Friend of Resident) published on 23 May 2024 Submitted via Postal Card
Overall Experience

Visited The Laurels to see my friend for their open day/ve day. I had a lovely time, the home was clean and had a nice feel to it. The staff were very nice and made me feel so welcome. It was lovely to spend some time with my friend. The activities throughout the afternoon was great and finished off with a high tea.

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Review from D G (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

I find The Laurels to be warm and welcoming. The staff who've been there a long time are outstanding and do a fabulous job of caring. The activities are much better than previous and seem to be always looking for new things to entertain the residents. Sometimes, I find you don't know who to speak to if you have a question because you don't know all of the new staff and locums who are in charge, so I feel this is an issue.

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Review from B M (Granddaughter of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience
The Laurels is truly a home from home. The staff, environment and home itself are all welcoming, friendly and warm. I dreaded having to place my grandad in a home but visiting The Laurels doesn't feel like I'm visiting a care home. The staff feel like friends already and the other residents as well.

I have zero concerns over my grandad's care. It's clean, comfortable and happy which makes me happy.

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Review from Paul L (Son of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience

The Laurels has a good atmosphere and friendly staff. Sometimes a staff shortage makes a little longer waiting times for the buzzer to be answered, but overall it's really good.

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Review from Keith L (Son of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience

I am pleased that we found somewhere for my mam that is local and accessible for all the family. My mam feels safe and secure, and the staff always listen and responds to any concerns or problems my mam has.

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Review from Helen S (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience

My parents have been at The Laurels for about six months now. My dad especially loves the activities and the lady who runs them. They have been so helpful with moving both parents into the home. The carers are lovely and are so friendly.

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Review from S T (Friend of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience
Lovely, caring staff.
Well looked after.
Always something going on.

Staff always friendly.

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Review from Margaret S (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card
Overall Experience

Since one member of staff in particular became activity organiser there has been a significant increase in activities for the residents. She is doing a fantastic job. Keep it up.

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Review from E C (Sister of Resident) published on 4 January 2024 Submitted via Postal Card
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On visiting my sister on a regular basis I have found nothing to concern me. The staff are very pleasant and she is always clean, well looked after and well fed. I have no concerns when leaving her.

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Review from J L (Sister of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

Prior to this, I had no experience of any members of my family in a care home, however, if this is the state of homes in our area then we are doomed. The care is not to a high standard and leaves a lot to be desired. My sister and her husband are both in this care home and the meals are not very good at all. After making four formal complaints to which we received no reply, we are no further forward. The rooms are small and not well decorated. I could go on and on - very sad!

Reply from Harriet Sharland, Marketing Assistant at The Laurels Care Home

Thank you, J L, for taking the time to leave us your feedback. We pride ourselves in offering the best possible environment and care to all our residents and we are saddened to hear this may not have been the case for your relative at The Laurels Care Home. We can assure you any feedback made is...  

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Review from Peter T (Husband of Resident) published on 28 July 2022 Submitted via Postal Card
Overall Experience

Very good and the staff are very helpful and kind. Keep you well informed about care.

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Review from Margaret D (Resident / Service User) published on 28 July 2022 Submitted via Postal Card
Overall Experience

I have only been here for three weeks but we have had bingo twice, we have had a singer and have been to bingo once each week. My son comes and takes me out for a few hours and they always seem pleased about it. If you say you are not well, they keep coming in to see you and make sure you have the buzzer in your hand and tell you to use it. I have no complaints at present.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for The Laurels Care Home.

Meet the Team (1)

Emma Taylor
Emma TaylorJob Title:Home Manager

Emma is a qualified registered general nurse with over 21 years of experience. First working in the NHS and climbing her way to up to becoming a senior critical care nurse for 16 years. Emma’s career has continued to progress, with a focus on the social care sector, Emma has gone from clinical lead to deputy manager and now Home Manager.

When she is not caring for residents, family-oriented Emma takes pleasure in spending time with her husband and daughter and the rest of their family and friends.

Outside of work, Emma considers one of her biggest achievements to be raising her daughter, who she takes immense pride in.

Some words of encouragement from Emma for someone looking for the right care home would be to look for passionate staff who provide the best possible care and are proud of the home they work in.

Deeply caring, Emma enjoys seeing happy residents in a homely environment away from the clinical settings she had previously been used to.

For those considering care as a career, Emma advises to treat the residents in your care as family and to offer compassion, patience and hard work.

Frequently Asked Questions about The Laurels Care Home

What types of Care is The Laurels Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Laurels Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at The Laurels Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.

How far is The Laurels Care Home to the centre of Houghton le Spring?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels Care Home to verify any information. View our terms and conditions. The Laurels Care Home has an Enhanced Service -more info.