The Laurels Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ

The Laurels Care Home provides a range of tailored care plans for short or long-term stays. Care includes general nursing care, residential care, and residential dementia care. The home also has facilities to provide end-of-life care if required. A team of qualified and experienced ancillary staff work hard to provide the best possible round-the-clock care.

With its ideal location in the centre of Hetton-le-Hole, Tyne and Wear, residents can benefit from the many nearby amenities as well as good transport links to Sunderland and Durham.

This two-storey property has been refurbished to a high standard and features tastefully decorated, single bedrooms each with en-suite facilities. Families are encouraged to bring in personal items for their loved ones to encourage a more homely and familiar environment.

During their stay, residents are assessed by health professionals including occupational therapists and care managers. Referrals are usually made by the care managers or hospital team.

Group: Four Seasons Health Care

Person in charge: Helen Bell (Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on The Laurels Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for The Laurels Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.766 for The Laurels Care Home is calculated as follows: ( (192 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 248 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.909 Points relating to the number of positive Reviews for The Laurels Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 10 Reviews ÷ 11 Target = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 The Laurels Care Home has a Review Score of 9.7 (9.675) from 21 Reviews


Average Ratings

  • Excellent
    16
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Laurels Care Home?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Laurels Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    4
  • Father of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

The staff do an excellent job.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Marketing at The Laurels Care Home responded to this review on 15 May 2018:

Thank you for your feedback. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Laurels Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The whole service and care is extremely high standard. All caregivers are professional and polite, my aunt is always clean and tidy.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at The Laurels Care Home responded to this review on 15 May 2018:

Thank you, Lesley, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mum was in for respite care while my father had an operation. We were unsure as to the time scale for mums care but this was not a problem. The Laurels extended mums care at very short notice. Thank you to all the team, would definitely use again.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at The Laurels Care Home responded to this review on 02 May 2018:

Thank you, Linda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Laurels Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother is a resident at The Laurels and I could not speak more highly of the staff. She is well cared for and there is always lots going on. The home is very clean and well maintained. She has made some lovely friends and the home has a lovely atmopshere. My mam is very happy here which is very important to us. I would not hesitate to recommend The Laurels to anyone looking for a care.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home responded to this review on 19 Dec 2017:

Thank you, Pauline, for your kind comments about your recent experience at The Laurels Care Home. We are very pleased to hear that it was so positive. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and are happy you found our staff to be so supportive during your experience here. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again. Have a wonderful day.

It is very good and clean and the staff are very good.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home responded to this review on 27 Nov 2017:

Thank you, David, for taking the time to share your experience of The Laurels Care Home. We really appreciate your feedback and we are pleased to hear that it has been so positive. Thank you once again. Have a wonderful day.

The care my mother receives is the best.
The staff are very caring and their hearts are in the jobs. My mum is very well looked after twenty-four hours a day. Her care needs are fully met.
I wouldn't have her anywhere else.
Also, the staff in the home are very helpful and there for the family at this difficult time.
Thank you.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home responded to this review on 09 Nov 2017:

Thank you, Ashley, for your comments and for sharing your recent experience of The Laurels Care Home. We really appreciate you taking the time to let us know how we are doing. Our priority is the care and wellbeing of all of our residents and your kind words about the staff in the home really mean a lot to us. Thank you once again.

My mother has been in this home for over one year and I am happy that she is receiving the care and attention that she needs. The home is very clean and all of the staff and carers seem very conscientious in their work. I would have no hesitation in recommending the home to anyone else.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home responded to this review on 07 Nov 2017:

Thank you, Alan, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to your next visit. Take care!

Very happy with staff, they are very caring and genuine with residents. We feel happy having my father here in safe and caring hands. Activities are fantastic, they are always on thanks to the activities leader. Nothing is too much trouble. Wouldn't want to have father anywhere else.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home responded to this review on 07 Nov 2017:

Thank you, Bernadette, for sharing your recent experience of The Laurels Care Home. Your praise and kind comments about the staff mean a lot to us. Our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are pleased to hear that you are reassured that your father is in safe and caring hands. Thank you once again for your kind comments. Take care!

My husband went into The Laurels and is still there. The home is fantastic, he is really cared for and the staff are all brilliant and I can't speak more highly about them.

The food is good and the amount of entertainment on special dates is brilliant.

I would recommend anyone who is worried about a relative going into The Laurels to put your mind at rest.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home responded to this review on 07 Nov 2017:

Thank you, June, for taking the time to let us know how we are doing at The Laurels Care Home. We really appreciate your feedback. To have the efforts of all our staff recognised is very rewarding. We aim to provide the best possible care experience to everyone at our home, and your inspiring words really motivate us to do even more! Thanks again, we look forward to seeing you soon!

Care home is great. Staff very good. Could not get a better care home. Very clean. Nurses are very helpful.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at The Laurels Care Home responded to this review on 07 Nov 2017:

Thank you, Elizabeth, for sharing your recent experience of The Laurels Care Home. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I am very happy with the care my mam receives in the home, she takes part in lots of activities and really enjoys the bingo and pie and pea supper, the meals are lovely. The staff are lovely and nothing is too much.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife is a resident in the home and is very happy she has all the home comforts like she had at home, I am extremely happy with the care given to her and I highly rate them since she came in here and my mind has never changed I am very happy that my wife is safe and happy here.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

Can not fault The Laurels Care Home, staff and activities are excellent, so impressed with it. All and the food is 5 star, everyone is helpful and nothing is too much, can not fault anything.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Can not fault the staff at The Laurels, activities are first class, we are over the moon, the meals are outstanding, many compliments to the chef. The home is always clean and tidy and everyone can't do enough for you.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mam has perked up a lot since coming in here, she gets on well with everyone and all the staff are brilliant. She eats 3 good meals a day and staff check on her a lot throughout the day and when they can sit with her just to keep her company. I would recommend The Laurels 100%.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mam is very happy at The Laurels. She receives very good care and we have good relationships with all carers. The food is excellent and varied. There is a very good activities programme and all residents enjoy the variety of activities on offer. All social events are well supported by relatives and all staff at The Laurels. Some staff give up their own personal time to be involved in activities/events with residents. Overall, I would have no hesitation in recommending The Laurels to anyone looking for good quality care and support for their relatives.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

We have no complaints with this care home and the staff are exceptional...

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I need never have worried about my mother coming to live in a residential home. She is so well looked after, good meals, a lovely room, and plenty of entertainment and activities. The staff are all brilliant and make her feel safe and that is priceless!

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My Gran has gone from strength to strength since she came to live here. She is well looked after by all the staff especially two :-) She has even joined in some activities thanks to their encouragement! We have enjoyed lots of the family activities such as the Easter Egg hunt and Halloween party. It is a lovely friendly home x

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

In my opinion the care home is lovely, the residents are wonderfully cared for by all the staff. All of whom are so approachable and nothing seems to much trouble to them. I am very impressed by all of the activities and events that take place within the home. The residents always seem happy as I enter the home. It's a lovely, homely and friendly atmosphere. This gives me great peace of mind, knowing my special friend is being well cared for and is safe. The home is always kept lovely and clean.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mam came into this home because she was no longer safe to be on her own. It was a huge decision and very stressful. I came to have a look at the care home and from coming in the door- the feeling was good - home with no smell! (very important!) I knew it was the right place for mam but had to get the family to decide for themselves as it was a joint decision. From mam arriving 23/12/16 The Laurels have only her best interests at heart. Any problem she has had mainly, trying to be independent, have been looked at and solutions given. All of the staff in The Laurels are lovely and obviously put the residents first! Not once have I heard a resident being shouted at or spoken to in an appropriate manner. Everyone just seems to have the residents best interests at heart- I now don't worry about my mam too much as I know she is getting the best appropriate care for her needs. I just want to say a huge "Thank you" to The Laurels staff, they should be proud!

How likely would you be to recommend The Laurels Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

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