
This is a fantastic care home that looks after its residents with the utmost respect.J M(Granddaughter of Resident/Service User)

The Laurels is truly a home from home. The staff, environment and home itself are all welcoming,B M(Granddaughter of Resident/Service User)


This is a fantastic care home that looks after its residents with the utmost respect.J M(Granddaughter of Resident/Service User)

The Laurels is truly a home from home. The staff, environment and home itself are all welcoming,B M(Granddaughter of Resident/Service User)


The Laurels Care Home provides a range of tailored care plans for short or long-term stays. Care includes general nursing care, residential care, and residential dementia care. The home also has facilities to provide end-of-life care if required. A team of qualified and experienced ancillary staff work hard to provide the best possible round-the-clock care.
With its ideal location in the centre of Hetton-le-Hole, Tyne and Wear, residents can benefit from...
Care Provided by The Laurels Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact The Laurels Care Home for full pricing details and T&Cs.
Contact The Laurels Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Emma Taylor(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (50)
The Laurels Care Home Reviews (72)
The Laurels Care Home has a Review Score of 8.4 (8.400) out of 10, based on 6 reviews in the last 2 years.
Over all time The Laurels Care Home has 72 reviews.
My mother has been in this home for over one year and I am happy that she is receiving the care and attention that she needs. The home is very clean and all of the staff and carers seem very conscientious in their work. I would have no hesitation in recommending the home to anyone else.
Thank you, Alan, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for...
Very happy with staff, they are very caring and genuine with residents. We feel happy having my father here in safe and caring hands. Activities are fantastic, they are always on thanks to the activities leader. Nothing is too much trouble. Wouldn't want to have father anywhere else.
Thank you, Bernadette, for sharing your recent experience of The Laurels Care Home. Your praise and kind comments about the staff mean a lot to us. Our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts...
My wife is a resident in the home and is very happy she has all the home comforts like she had at home, I am extremely happy with the care given to her and I highly rate them since she came in here and my mind has never changed I am very happy that my wife is safe and happy here.
Can not fault the staff at The Laurels, activities are first class, we are over the moon, the meals are outstanding, many compliments to the chef. The home is always clean and tidy and everyone can't do enough for you.
Can not fault The Laurels Care Home, staff and activities are excellent, so impressed with it. All and the food is 5 star, everyone is helpful and nothing is too much, can not fault anything.
We have no complaints with this care home and the staff are exceptional...
My mam has perked up a lot since coming in here, she gets on well with everyone and all the staff are brilliant. She eats 3 good meals a day and staff check on her a lot throughout the day and when they can sit with her just to keep her company. I would recommend The Laurels 100%.
Mam is very happy at The Laurels. She receives very good care and we have good relationships with all carers. The food is excellent and varied. There is a very good activities programme and all residents enjoy the variety of activities on offer. All social events are well supported by relatives and all staff at The Laurels. Some staff give up their own personal time to be involved in activities/events with residents. Overall, I would have no hesitation in recommending The Laurels to anyone looking for good quality care and support for their relatives.
I need never have worried about my mother coming to live in a residential home. She is so well looked after, good meals, a lovely room, and plenty of entertainment and activities. The staff are all brilliant and make her feel safe and that is priceless!
My Gran has gone from strength to strength since she came to live here. She is well looked after by all the staff especially two :-) She has even joined in some activities thanks to their encouragement! We have enjoyed lots of the family activities such as the Easter Egg hunt and Halloween party. It is a lovely friendly home x
In my opinion the care home is lovely, the residents are wonderfully cared for by all the staff. All of whom are so approachable and nothing seems to much trouble to them. I am very impressed by all of the activities and events that take place within the home. The residents always seem happy as I enter the home. It's a lovely, homely and friendly atmosphere. This gives me great peace of mind, knowing my special friend is being well cared for and is safe. The home is always kept lovely and clean.
My mam came into this home because she was no longer safe to be on her own. It was a huge decision and very stressful. I came to have a look at the care home and from coming in the door- the feeling was good - home with no smell! (very important!) I knew it was the right place for mam but had to get the family to decide for themselves as it was a joint decision. From mam arriving 23/12/16 The Laurels have only her best interests at heart. Any problem she has had mainly, trying to be independent, have been looked at and solutions given. All of the staff in The Laurels are lovely and obviously put the residents first! Not once have I heard a resident being shouted at or spoken to in an appropriate manner. Everyone just seems to have the residents best interests at heart- I now don't worry about my mam too much as I know she is getting the best appropriate care for her needs. I just want to say a huge "Thank you" to The Laurels staff, they should be proud!
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Laurels Care Home.
There are no upcoming events for The Laurels Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for The Laurels Care Home.
Meet the Team (1)

Emma is a qualified registered general nurse with over 21 years of experience. First working in the NHS and climbing her way to up to becoming a senior critical care nurse for 16 years. Emma’s career has continued to progress, with a focus on the social care sector, Emma has gone from clinical lead to deputy manager and now Home Manager.
When she is not caring for residents, family-oriented Emma takes pleasure in spending time with her husband and daughter and the rest of their family and friends.
Outside of work, Emma considers one of her biggest achievements to be raising her daughter, who she takes immense pride in.
Some words of encouragement from Emma for someone looking for the right care home would be to look for passionate staff who provide the best possible care and are proud of the home they work in.Deeply caring, Emma enjoys seeing happy residents in a homely environment away from the clinical settings she had previously been used to.
For those considering care as a career, Emma advises to treat the residents in your care as family and to offer compassion, patience and hard work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels Care Home to verify any information. View our terms and conditions. The Laurels Care Home has an Enhanced Service -more info.