This is a fantastic care home that looks after its residents with the utmost respect.J M(Granddaughter of Resident/Service User)
The Laurels is truly a home from home. The staff, environment and home itself are all welcoming,B M(Granddaughter of Resident/Service User)
This is a fantastic care home that looks after its residents with the utmost respect.J M(Granddaughter of Resident/Service User)
The Laurels is truly a home from home. The staff, environment and home itself are all welcoming,B M(Granddaughter of Resident/Service User)
The Laurels Care Home provides a range of tailored care plans for short or long-term stays. Care includes general nursing care, residential care, and residential dementia care. The home also has facilities to provide end-of-life care if required. A team of qualified and experienced ancillary staff work hard to provide the best possible round-the-clock care.
With its ideal location in the centre of Hetton-le-Hole, Tyne and Wear, residents can benefit from...
The Laurels Care Home provides a range of tailored care plans for short or long-term stays. Care includes general nursing care, residential care, and residential dementia care. The home also has facilities to provide end-of-life care if required. A team of qualified and experienced ancillary staff work hard to provide the best possible round-the-clock care.
With its ideal location in the centre of Hetton-le-Hole, Tyne and Wear, residents can benefit from the many nearby amenities as well as good transport links to Sunderland and Durham.
This two-storey property has been refurbished to a high standard and features tastefully decorated, single bedrooms each with en-suite facilities. Families are encouraged to bring in personal items for their loved ones to encourage a more homely and familiar environment.
During their stay, residents are assessed by health professionals including occupational therapists and care managers. Referrals are usually made by the care managers or hospital team.
Contact The Laurels Care Home to confirm what's included and get a personalised quote:
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact The Laurels Care Home for full pricing details and T&Cs.
The Laurels Care Home has a Review Score of 8.4 (8.400) out of 10, based on 6 reviews in the last 2 years.
Over all time The Laurels Care Home has 72 reviews.
Great home and great staff.
Great home and great staff.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
The staff are very helpful, polite and make you feel welcome. My mam is very happy here. I have never seen her smile and laugh as much.
The staff are very helpful, polite and make you feel welcome. My mam is very happy here. I have never seen her smile and laugh as much.
Thank you, Anne, for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.
Really happy with the care that my mum receives here. I can see she is happy and relaxed. Impressed with the organisation of the visits now with safety in mind.
Really happy with the care that my mum receives here. I can see she is happy and relaxed. Impressed with the organisation of the visits now with safety in mind.
Thank you, Elaine, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
Very helpful and friendly staff.
Very helpful and friendly staff.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
She is really happy here, and I am impressed with her care.
She is really happy here, and I am impressed with her care.
Thank you, Edith, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
A relative has been in care for a number of months and always appears really well, staff are happy and caring doing the hair of my relative. Care home looks clean and tidy, great reports from designated visitors - such a relief knowing the resident is happy, safe and well looked after.
A relative has been in care for a number of months and always appears really well, staff are happy and caring doing the hair of my relative. Care home looks clean and tidy, great reports from designated visitors - such a relief knowing the resident is happy, safe and well looked after.
Thank you, Lisa, for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
My gran has been a resident at The Laurels Care Home Since the end of October. I thought it would’ve been the hardest thing to do to move her out of her lovely home but she had a few falls in the house and we knew that it was the safest thing for us all. The staff at The Laurels have done nothing...
My gran has been a resident at The Laurels Care Home Since the end of October. I thought it would’ve been the hardest thing to do to move her out of her lovely home but she had a few falls in the house and we knew that it was the safest thing for us all. The staff at The Laurels have done nothing but make my gran feel so welcome and cared for. My grandmother is 101-years-old and obviously a set in her ways. All the staff at The Laurels have gone out of their way and beyond to adapt to her needs and make her feel as loved as we love her. Obviously, because of Covid we haven’t been able to see Gran since Christmas Day and it’s heartbreaking but the manager has been videoing calling me so I can see my gran and the manager said to me today her face lights up when she sees me it’s priceless. Thank you The Laurels for everything you have done and continue to do for my gran.
Thank you, Paula, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
I can't really comment at this present time because I have hardly seen my mother at present times because of this virus. When I do see her she looks as well as can be expected so I am pleased at the way she is being looked after. The staff I see seem to be happy and polite in these difficult times.
I can't really comment at this present time because I have hardly seen my mother at present times because of this virus. When I do see her she looks as well as can be expected so I am pleased at the way she is being looked after. The staff I see seem to be happy and polite in these difficult times.
Thank you, Peter, for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
The first impression was really good. Staff are very friendly and approachable, we felt Dad was in the right place with everything that he would need. Room was very clean with no smells, which was...
The first impression was really good. Staff are very friendly and approachable, we felt Dad was in the right place with everything that he would need. Room was very clean with no smells, which was very important to us. We feel we have nothing to worry about when we leave Dad after visiting him, knowing he is getting 100% care and attention.
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
My mother has been a resident for the last two and a half years. Carers are great, kind and hard-working always rushing around as sometimes staff levels fall short. Activities are zero - none whatsoever, they have an activity member of staff that does no activities whatsoever. Waste of a wage and...
Food is satisfactory but not much of it - small portions. Senior care staff downstairs are not approachable and have no empathy, especially senior carer and nurse who is very abrupt to residents and family members. Any complaints to the manager are never listened too or dealt with in an appropriate way. But must say the carers in The Laurels look after residents to the best of their ability.
Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents, and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your...
Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents, and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and would welcome an opportunity to discuss this further with you. Please reach out to us at home to arrange a meeting. Thank you once again.
My mother came to live here in January 2019 following a long stay in hospital. It is the first time in a care home. She has settled in lovely thanks to the care and support of all staff and I would highly recommend the home. She is very happy here and has made a few friends. There is always someone...
My mother came to live here in January 2019 following a long stay in hospital. It is the first time in a care home. She has settled in lovely thanks to the care and support of all staff and I would highly recommend the home. She is very happy here and has made a few friends. There is always someone on hand to provide reassurance to residents' family and friends and we are always welcomed at any time.
We have been highly satisfied with the care provided for my sister.
We have been highly satisfied with the care provided for my sister.
Thank you for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
I have found all the staff very friendly and caring. Health problems have been quickly spotted and dealt with. My aunt is always well dressed and clean. Extra time is taken to varnish her nails etc, as this is something she enjoys. Her clothes are beautifully laundered and stored. Having taken a...
I have found all the staff very friendly and caring. Health problems have been quickly spotted and dealt with. My aunt is always well dressed and clean. Extra time is taken to varnish her nails etc, as this is something she enjoys. Her clothes are beautifully laundered and stored. Having taken a long time to settle and mix, she now feels secure and contented. It doesn't 'smell' like an old peoples care home.
Thank you, Elizabeth, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we...
Thank you, Elizabeth, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
I have marked satisfactory for food and drinks only because my...
I have marked satisfactory for food and drinks only because my gran is missing her favourite foods and I am bringing them in for her.
Thank you, Jacquie, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are glad to hear how well your gran is settling in at The Laurels Care Home.
The whole service and care is extremely high standard. All caregivers are professional and polite, my aunt is always clean and tidy.
The whole service and care is extremely high standard. All caregivers are professional and polite, my aunt is always clean and tidy.
Thank you, Lesley, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are...
Thank you, Lesley, for your comments about your recent experience at The Laurels Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
The staff do an excellent job.
The staff do an excellent job.
Thank you for your feedback. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Laurels Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
My mum was in for respite care while my father had an operation. We were unsure as to the time scale for mums care but this was not a problem. The Laurels extended mums care at very short notice. Thank you to all the team, would definitely use again.
My mum was in for respite care while my father had an operation. We were unsure as to the time scale for mums care but this was not a problem. The Laurels extended mums care at very short notice. Thank you to all the team, would definitely use again.
Thank you, Linda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Laurels Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
My mother is a resident at The Laurels and I could not speak more highly of the staff. She is well cared for and there is always lots going on. The home is very clean and well maintained. She has made some lovely friends and the home has a lovely atmopshere. My mam is very happy here which is very...
My mother is a resident at The Laurels and I could not speak more highly of the staff. She is well cared for and there is always lots going on. The home is very clean and well maintained. She has made some lovely friends and the home has a lovely atmopshere. My mam is very happy here which is very important to us. I would not hesitate to recommend The Laurels to anyone looking for a care.
Thank you, Pauline, for your kind comments about your recent experience at The Laurels Care Home. We are very pleased to hear that it was so positive. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We always...
Thank you, Pauline, for your kind comments about your recent experience at The Laurels Care Home. We are very pleased to hear that it was so positive. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and are happy you found our staff to be so supportive during your experience here. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again. Have a wonderful day.
It is very good and clean and the staff are very good.
It is very good and clean and the staff are very good.
Thank you, David, for taking the time to share your experience of The Laurels Care Home. We really appreciate your feedback and we are pleased to hear that it has been so positive. Thank you once again. Have a wonderful day.
My husband went into The Laurels and is still there. The home is fantastic, he is really cared for and the staff are all brilliant and I can't speak more highly about them.
The food is good and the amount of entertainment on special dates is brilliant.
I would recommend anyone who is...
My husband went into The Laurels and is still there. The home is fantastic, he is really cared for and the staff are all brilliant and I can't speak more highly about them.
The food is good and the amount of entertainment on special dates is brilliant.
I would recommend anyone who is worried about a relative going into The Laurels to put your mind at rest.
Thank you, June, for taking the time to let us know how we are doing at The Laurels Care Home. We really appreciate your feedback. To have the efforts of all our staff recognised is very rewarding. We aim to provide the best possible care experience to everyone at our home, and your inspiring words really motivate us to do even more! Thanks again, we look forward to seeing you soon!
Please contact us for latest vacancies.
The Laurels Care Home brought a taste of the tropics to its garden with a fantastic pool party, creating a fun-filled day for residents, families and visitors. The event featured...
There are no upcoming events for The Laurels Care Home.
There are no accreditations posted yet for The Laurels Care Home.
Emma is a qualified registered general nurse with over 21 years of experience. First working in the NHS and climbing her way to up to becoming a...
Emma is a qualified registered general nurse with over 21 years of experience. First working in the NHS and climbing her way to up to becoming a senior critical care nurse for 16 years. Emma’s career has continued to progress, with a focus on the social care sector, Emma has gone from clinical lead to deputy manager and now Home Manager.
When she is not caring for residents, family-oriented Emma takes pleasure in spending time with her husband and daughter and the rest of their family and friends.
Outside of work, Emma considers one of her biggest achievements to be raising her daughter, who she takes immense pride in.
Some words of encouragement from Emma for someone looking for the right care home would be to look for passionate staff who provide the best possible care and are proud of the home they work in.Deeply caring, Emma enjoys seeing happy residents in a homely environment away from the clinical settings she had previously been used to.
For those considering care as a career, Emma advises to treat the residents in your care as family and to offer compassion, patience and hard work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels Care Home to verify any information. View our terms and conditions. The Laurels Care Home has an Enhanced Service -what an Enhanced Service includes.