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Maple Lodge Care Home

Woolwich Road, Witherwack, Sunderland, Tyne & Wear SR5 5SF
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They showed great empathy and treated her with dignity. I could not have asked for more.J J(Daughter of Resident/Service User)
Maple Lodge Care Home, Sunderland
a great care home, can't thank the manager and staff enough for her care she is receiving.Stephen A(Son of Resident/Service User)
Maple Lodge Care Home, Sunderland
Maple Lodge Care Home, Sunderland

Maple Lodge Care Home is located in Sunderland's Witherwack suburb and is close to shops, amenities, public transport and the A19. The Bridges Shopping Centre is just one mile away.

This purpose built care home offers nursing and social care for the frail elderly and the elderly mentally infirm. Maple Lodge provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal...  

Care Provided by Maple Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,296 - £1,416£1,425 - £1,553
Residential Dementia Care£1,331 - £1,438£1,425 - £1,553
Nursing Care£1,296 - £1,416£1,425 - £1,553
Nursing Dementia Care£1,331 - £1,438£1,425 - £1,553

Contact Maple Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Emma Mardghum (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (46)

Maple Lodge Care Home Reviews (78)

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9.8

Maple Lodge Care Home has a Review Score of 9.8 (9.836) out of 10, based on 19 reviews in the last 2 years. Over all time Maple Lodge Care Home has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from Ernie L (Son of Resident) published on 2 February 2022 Submitted via Website
Overall Experience
Our family would like to thank the staff and management of Maple Lodge Care Home for the outstanding care that they gave to my father in the last six months of his life who passed January 15, 2022 .
The care the staff showed was outstanding and professional from day one no matter what was required to make him happy and comfortable and nothing was ever a problem to any one of them.
I would also like to thank the staff for the outstanding management and leadership shown while dealing with the family, nothing was ever a problem to them, no matter what time of day, if you had any concerns they were always on the end of the phone.
Our family knew from day one when we went to visit to discuss Dad that this was the right place to spend and be happy in his last days. We were reassured from day one that they always put their residents first and believe me, this was true.

This is an outstanding care home and professional team thank you all so much.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you, Ernie, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Maple Lodge Care Home. We are so sorry to hear about your dad, but are pleased you felt that our team lived up to expectations and treated him with dignity and the compassion he...  

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Review from Lisa E (Daughter of Resident) published on 22 July 2021 Submitted via Website
Overall Experience

My mam went into Maple Lodge in March 2021 suffering from advanced dementia, and we couldn't be happier with how she is since she went there. The day we took her in she tottled off with the 2 carers who were waiting to greet us and she never even glanced back at us, so we knew that was a good sign. In the few months that she has been there, she is so settled and so much happier than she ever was. She loves all the staff and they are marvellous with her. She is eating better, sleeping better than ever before and that is all down to the carers and staff at Maple Lodge. We seriously couldn't thank them enough as my mam is absolutely thriving and we could not be any happier. This is all down to the care she receives at Maple Lodge. We could not thank you enough.

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Review from Colin M (Son of Resident) published on 30 June 2021 Submitted via Website
Overall Experience

Maple Lodge care team staff were very kind and supportive to my mam. Communication with me was excellent over my mam’s care. My mam always said the staff were kind to her. Maple Lodge always was clean and well managed when I visited. They managed the final days of my mam’s life with care and dignity. A big thank you from me and my family to the lovely staff at Maple Lodge.

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Review from William M (Husband of Resident) published on 2 June 2021 Submitted via Postal Card
Overall Experience

From when my wife visited Maple Lodge she has had nothing but the very best of care. The staff are very professional, friendly and very empathetic to both my wife and myself. They always ask me if I am coping.

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Review from Jacqueline M (Daughter of Resident) published on 6 May 2021 Submitted via Website
Overall Experience

My 98-year-old mother was transferred here during lockdown, after the home she was living in was damaged by fire. It was a very traumatic time for her and for us, her family, but my mother was very well cared for even though, at times, she could be difficult. The move and isolation caused by the lockdown had a detrimental effect on her mental health but she was treated with great care and attention. During her last illness, I could not fault the nursing care she received and she and we were treated with such kindness.

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Review from Teresa C (Daughter of Resident) published on 27 April 2021 Submitted via Website
Overall Experience

My mam went into Maple Lodge for respite as my dad was taken ill. She settled very well and loved the staff. We had a window visit with Mam at the beginning of February with Dad, Mam was happy and settled, which was a blessing as Dad was quite worried about her. She told us how she had made new friends, had been baking cakes and the girls were lovely. Unfortunately, my mam suffered a stroke on 9th February and was taken to hospital and died on the 13th. I cannot praise the care staff enough, they made our mam's last few weeks happy and we as a family will be forever grateful for that.

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Review from Angela S (Daughter of Resident) published on 26 April 2021 Submitted via Website
Overall Experience

All the staff were amazing supporting my mam and all the family during her end of life care. They even took calls from my brother in the USA during the night! We are extremely thankful that we had the support of all the team at Maple Lodge during the time Mam stayed with them. From the moment they welcomed her in, we knew she was going to be cared for as if she was one of their own family.

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Review from Anne C (Niece of Resident) published on 12 February 2021 Submitted via Website
Overall Experience

I would just like to thank you for your care of my husband's aunt. We cannot recommend you highly enough for your fantastic care and understanding of our aunt in the short period of time she was with you before her transfer to York to be a little nearer to her her family, but yet not too far from her loving friends in Sunderland. With our best wishes, keep up with the good work all.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you, Anne, for letting us know how we are doing at Maple Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Christine H (Daughter of Resident) published on 9 October 2020 Submitted via Postal Card
Overall Experience
My siblings and I are very happy with the care of our father since he came to Maple Lodge.

Everyone is so kind, helpful and loving to our father.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from D M (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience

Mam has been under the care of Maple Lodge for three months. I have found the staff to be very helpful and supportive. Mam is happy and well looked after and I am happy knowing that all her needs are met and she is treated with kindness and respect.

Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care Home

Thank you, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review from K C (Son of Resident) published on 21 October 2019 Submitted via Postal Card
Overall Experience

Right from the start of mam going into Maple Lodge over 2 years ago, she has been well looked after. Family has always been welcome at any time of the day by the friendly staff.

Reply from Jasmine Bracken, Marketing Administrator at Maple Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Maple Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from S D (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card
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Dad is very happy at Maple Lodge. He has made friends and always looks clean and tidy as does his room. The staff are very friendly and the activities are varied to cater for all.

Reply from Ronnie Cavanagh, Marketing at Maple Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from William D (Friend of Resident) published on 12 July 2019 Submitted via Postal Card
Overall Experience
Maple Lodge is one of the best care homes I've seen. The staff are very friendly and nothing is too much bother. The meals all look very nice and all the home is lovely and clean.

The home is not too big which means residents can have personal attention from the staff.

Reply from Ronnie Cavanagh, Marketing at Maple Lodge Care Home

Thank you, William, for letting us know how we are doing at Maple Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from J T (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card
Overall Experience

We have found this home to be very caring and staff are supportive and helpful both to family and parents. We are very pleased with the quality of care our Mam has at Maple Lodge.

Reply from Ronnie Cavanagh, Marketing at Maple Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from June H (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card
Overall Experience

Mam has been in this home for about seven weeks. The staff are excellent. She has been well cared for. The room is clean and tidy. The carers are very helpful if Mam needs anything.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home

Thank you, June, for your comments about your recent experience at Maple Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here. It's experiences like yours that really keep us motivated! thanks again. Have a great day!

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Review from Stan S (Son of Resident) published on 6 December 2017 Submitted via Postal Card
Overall Experience

More than happy with this care home. My dad is well looked after by good and friendly staff. I feel happy that my dad who has dementia is in a safe place.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home

Thank you, Stan, for your kind comments about your recent experience of Maple Lodge Care Home. It is fantastic to hear that it has been so positive and that you feel at ease that your father is in a safe and happy home. We look forward to your next visit. Take care.

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Review from A S (Son of Resident) published on 5 December 2017 Submitted via Postal Card
Overall Experience

Very happy with this home. Dad is well looked after with all of his needs accounted for. Dad has dementia and is treated with patience and respect.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home

Thank you for taking the time to share your recent experience of Maple Lodge Care Home and are happy to learn it has been so positive. We really appreciate you letting us know how we are doing. We look forward to your next visit. Take care!

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Review from Joanne T (Daughter of Resident) published on 1 December 2017 Submitted via Postal Card
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I cannot fault the care and support my mam receives. The staff are kind and genuinely care.

The activities are fantastic and very inclusive.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home

Thank you, Joanne, for sharing your recent experience of Maple Lodge Care home. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a great day!

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Review from H U (Daughter of Resident) published on 1 December 2017 Submitted via Postal Card
Overall Experience

I am very grateful that my parents are so well looked after by the warm and friendly staff. Thank you to all at Maple Lodge.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Maple Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day!

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Review from Wendy J (Daughter of Resident) published on 25 April 2017 Submitted via Postal Card
Overall Experience

The staff at Maple Lodge are fantastic. My mum hasn't been here long but has settled in quickly and speaks highly of all staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Maple Lodge Care Home.

Meet the Team (2)

Emma Mardghum
Emma MardghumJob Title:Home ManagerJoined: 2026

My name is Emma Mardghum and I have worked in care for 24 years. I spent 14 of them years at Maple Lodge where I started as a Carer and progressed over the years to Home Manager.

I truly love my Job and feel passionate about what I do. Caring for and supporting the elderly means a lot to me, and I take pride in making a positive difference in their lives every day. My experience has helped me grow both professionally and personally and I'm proud of the journey I have taken in my career.

Janice Roberts
Janice RobertsJob Title:Administrator

Hi, my name is Janice, and I am the Administrator at Maple Lodge Care Home

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