Maple Lodge Care Home

Woolwich Road, Witherwack, Sunderland SR5 5SF
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Top 20 carehome certificate
9.9 73 Reviews
  • Maple Lodge Care Home, Sunderland
Maple Lodge Care Home is located in Sunderland's Witherwack suburb and is close to shops, amenities, public transport and the A19. The Bridges Shopping Centre is just one mile away.

This purpose built care home offers nursing and social care for the frail elderly and the elderly mentally infirm. Maple Lodge provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also offered. Traditional home cooked food is served using fresh produce with residents being able to select from the choices available daily. Special diets can be catered for.

The home is visited on a regular basis by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged. Residents may benefit from the varied programme of activities that are provided and the large gardens.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1235
  • Self-Funded Residential Dementia Care: from £1331
  • Self-Funded Nursing Care: from £1235
  • Self-Funded Nursing Dementia Care: from £1331

These prices are only a guideline, please contact Maple Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Helen Taylor (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (46)

Maple Lodge Care Home Reviews (73)

Total of 73, showing 61-73
9.9

Maple Lodge Care Home has a Review Score of 9.9 (9.927) out of 10, based on 22 reviews in the last 2 years. Over all time Maple Lodge Care Home has 73 reviews.

Overall Experience

  • 52
  • 20
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Date Published

73
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51

Review from Jim L (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good, helpful and caring. My dad seems content under the circumstances. The facilities are good, clean and the food is good. Overall as a family, they are supporting our dad. Everything so far has been of a professional standard.

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Review from Liz W (Daughter-in-law of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have never had a problem with Maple Lodge the staff are very caring and attentive to residents. If ever dad had had a medical issue prompt action had been taken to get medical attention for him. I genuinely feel that the staff look after dad as if he was their own father and I can tell that dad likes
them too by his interaction with them. He often smiles and gives them a cheeky wink when they are talking to him.

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Review from Ruth H (Friend of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff do a great job with residents who are in various stages of dementia. They have great patience. I couldn't manage in their situation.

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Review from Will (Nephew of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all staff to be friendly and helpful, always happy and willing to help in anyway they can.

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Review from Terence C (Husband of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food good - staff very helpful. Only thing I wasn't too happy with was her room was shut all the time, just checked occasionally.

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Review from Christine P (Daughter of Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Maple Lodge for four months during that time he has been made very welcome and he has settled in well. He gets on very well with all the staff and has nothing but praise for them. He enjoys a bit of banter with them and they are always kind and considerate towards him.
They always try to include him in activities although he is sometimes a bit reluctant. Nevertheless they always ask if he would like to join in. I am always kept informed if there are any health issues. Overall we are both happy with his care.

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Review from Malcolm F (Son-in-law of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were warmly welcomed about a week ago when my mother-in-law was transferred from Sunderland Royal Hospital. The staff were courteous and friendly and they quickly made us feel at ease and confident. The whole organisation seemed to have direction and purpose and everyone seemed to know their role
and what was expected for them. Everyone appeared relaxed and there was interaction between the staff and residents. My mother-in-law quickly relaxed and joined in.

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Review from Elaine O (Daughter-in-law of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only experienced two days so far but seems to be settled into room and routine. Staff are lovely and friendly and show caring attitude to mother-in-law.

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Review from I D (Son of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been happy with the way I have been treated and the same goes for my mother.

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Review from David D (Son of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in three care homes, including this one during 2015. He has been the most settled and content in this one. The staff are helpful, pleasant and chatty to residents. The amenities are quite good, and it is good that activities are laid on most days, however some residents remain bored. It
might be helpful to arrange for someone to come round with newspapers each day (local newsagent) or even a couple of newspapers left in the lounge. Food seems very good, is there any change I can come for a break myself? The provision of an alarm pendant for residents who tend to have falls would be beneficial.

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Review from W O (Son of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the members of the staff that I have had contact with have all been very friendly and helpful.

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Review from E G (Daughter of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been pleased with the way my dad has been looked after while he has been here. I have always been informed of his health and any issues that may arise. I cannot fault the staff they have always been pleasant to dad and family always listen if I want to know about anything. Dad is happy here he
is really well cared for.

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Review from Yvonne C (Daughter of Resident) published on 23 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were fantastic with my mother who was occupying a time to think bed. She has now moved on to be nearer to us but she really appreciated the help that she received. Another fantastic feature is having ensuite rooms which seem to be so rare in other nursing homes, this saves elderly people from
having to navigate unfamiliar corridors in the dead of night to find a toilet. Thanks to all concerned.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Maple Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Maple Lodge Care Home is calculated as follows: ( (246 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 262 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maple Lodge Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (1)

Helen

Helen Taylor

Job Title: Home Manager at Maple Lodge Care Home, Sunderland

Joined: 2022

Helen has worked in the care home sector for many years, and has been a Deputy Manager at various places over the years, before joining Maple Lodge as Home Manager in December 2022. Helen has her Level 5 NVQ in Management and is also a qualified Care Home Assistant Practitioner who specialises in both elderly and complex care. Family time is very important to Helen. She spends her free time travelling with her children and husband, and Helen’s proudest achievement outside of work is raising her children and watching them grow into the people they are today. Words of encouragement from Helen for someone looking for the right care home would be: “A good home should have a nice warm and welcoming feeling.”


“I encourage and support my children to achieve their goals and start their own life journeys.”

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