Maple Lodge Care Home

Woolwich Road, Witherwack, Sunderland SR5 5SF
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9.8 76 Reviews
  • Maple Lodge Care Home, Sunderland
Maple Lodge Care Home is located in Sunderland's Witherwack suburb and is close to shops, amenities, public transport and the A19. The Bridges Shopping Centre is just one mile away.

This purpose built care home offers nursing and social care for the frail elderly and the elderly mentally infirm. Maple Lodge provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also offered. Traditional home cooked food is served using fresh produce with residents being able to select from the choices available daily. Special diets can be catered for.

The home is visited on a regular basis by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged. Residents may benefit from the varied programme of activities that are provided and the large gardens.
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Care Provided by Maple Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1296 – £1416
  • Self-Funded Residential Dementia Care: £1331 – £1438
  • Self-Funded Nursing Care: £1296 – £1416
  • Self-Funded Nursing Dementia Care: £1331 – £1438
  • RESPITE Self-Funded Residential Care: £1425 – £1553
  • RESPITE Self-Funded Residential Dementia Care: £1425 – £1553
  • RESPITE Self-Funded Nursing Care: £1425 – £1553
  • RESPITE Self-Funded Nursing Dementia Care: £1425 – £1553
The price(s) shown are provided by the care home. Contact Maple Lodge Care Home for full pricing details and T&Cs.

Contact Maple Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Maple Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Taylor (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (46)

Maple Lodge Care Home Reviews (76)

9.8

Maple Lodge Care Home has a Review Score of 9.8 (9.772) out of 10, based on 17 reviews in the last 2 years.
Over all time Maple Lodge Care Home has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Maple Lodge Care Home
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Total of 76, showing 21-40
Review from J G (Daughter of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Mam is happy at this care home. Seen a big improvement since she's been here. Management and carers are all lovely, friendly and caring. Couldn't have asked for better care.
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Review from P B (Daughter-in-law of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are considering a home-from-home care setting for a loved one, I unreservedly recommend Maple Lodge.
The staff are led by a very approachable, kind care manager who listens to her staff, residents and relatives and is hands-on, strong, inspiring and motivational. This truly is the success of
her team, working together and creating a very happy environment.
Our parents went to live at the care home 18 months ago, at a very vulnerable time in their lives and needed to be safe.
Sadly, our mother passed away last December.
The staff are outstanding in caring for our dad during his furthering dementia decline. Decisions and attention to detail made to ensure that he is given the best possible care for his rapidly changing situation is appreciated. We, as a family, recognise the importance of this provision for his dignity and choice.
We thank you all so very much and feel blessed that our parents came to live at Maple Lodge, surrounded by so much love from everyone who works there.
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Review from Gary G (Son of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are really good and caring and always take time to speak to you.
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Review from Paul C (Son of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was at Maple Lodge for nearly four years until she passed at the beginning of October. We were so fortunate to find this lovely establishment where all the staff and management looked after Mam with great respect and dignity. I would not hesitate to recommend Maple Lodge to anyone looking for
first-class care for a loved one.
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Review from O O (Resident) assisted by family/friend published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management is doing a fantastic job. The care staff have been very attentive with all my needs and very caring and listen to my needs, food is wonderful.
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Review from Jean W (Niece of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we visit the staff have been extremely helpful. They appear to genuinely care about the residents.
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Review from L P (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam had to go into a care home when my Dad died of Covid. It was in lockdown, it was hard. I have found the staff are excellent, we had video chat with Mam but that was better than nothing. I feel my Mam is happy, well looked after and all staff are lovely. The gardens are also well maintained. The
residents are always doing lots of activities.
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Review from Kevin R (Son of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad had previously been to two homes and they were unable to meet his needs. Maple Lodge Care Home and its staff provided an excellent service to Dad. They were caring and fully attended to his needs and gave him the dignity and care he needed. I wish Dad had gone to this home originally and he would
have been more settled and happy in his final few months. I would not hesitate to recommend this home for your loved ones based on our experience.
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Review from Dean M (Son of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Maple Lodge for approximately three years, until he passed away two weeks ago. We cannot praise this care home enough. The management and care staff have been excellent, throughout my dad’s stay. The staff quickly built a pleasing relationship with my dad and made him feel ‘at
home’ throughout his time there.
The communication, with us, his family, has been fantastic, even throughout the crazy Covid situation. We are so pleased that his final few years were spent at this smashing establishment.
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Review from Margaret P (Daughter-in-law of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made to feel welcome when visiting. Very friendly staff, always smiling.
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Review from P H (Son of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't really know where to start with a review of Maple Lodge because no praise is too much praise, and no words can really do justice to the care that every single woman and man showed to my mum, who was a resident there for four years. The home itself is great, but a building, its furniture or its
tables and chairs isn't really what makes a care home great. A care home is only as good as the people who work there and who care for the residents, and on every count, the staff at Maple Lodge were absolutely wonderful for and to my mum, and she thought the world of all of them. Their kindness and their willingness to fulfil whatever needs she had were limitless. And these aren't just words without real meaning - it comes from the heart. The level of care in every way went beyond what anyone could expect, and the staff treated my mother just like they would treat their own mothers or how they would wish their own family to be treated by others. My eternal gratitude to everyone.
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Review from George F (Husband of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit this care home six days a week and find it very good and will recommend it to anyone.
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Review from J S (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has only been in a short amount of time but my experience with the staff and carers has been excellent, nothing is a bother. Mam seems happy and content.
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Review from Carole B (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident here for over a year. He passed away today but he was looked after by the fabulous caring staff. I can't praise them enough. He was treated with dignity and respect even when he had infections etc and hallucinations and was throwing his false teeth at them. Thank you Maple
Lodge staff and thank you to the previous manager because he loved having chats with you.
Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care HomeThank you, Carole, for your wonderful feedback about our home. We are very sorry to hear of your loss and offer our deepest condolences to you and your family. We are pleased to hear that you felt your dad was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.
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Review from C B (Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went into Maple Lodge Care Home for short term care as I needed some extra support and could not be on my own at home. I was very nervous when I went to stay at Maple Lodge Care Home and kept in my bedroom for the first week. The staff came in and chatted with me numerous times throughout the day
and introduced themselves; it was very welcoming and built my confidence. I started going into the communal rooms and got friendly with other service users and I started to enjoy my stay. Without the support of the staff team, I would have probably had a miserable stay, but they changed all that. I respect and admire their courage, confidence and hard work. Thank you, especially to six particular members of staff. All the staff are fantastic and service users are fabulous. Thank you to you all for the whole experience.
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Review from Steven O (Son of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived here since November 2019, with dementia and physical ailments requiring nursing care. The carers and nursing staff have all been lovely with my mum, who shows confidence and appreciation to them in return.
The atmosphere is warm and welcoming for residents and families. Staff are
always approachable and take a very active personal interest.
Residents are encouraged to join in as they are able to the wide range of events and activities, which provide constructive stimulation and enjoyment. Residents and staff participate together, e.g. the Winter Olympics, "arts and crafts, cooking, reminiscing, quizzes, bingo or just having a good old sing-along", and Gardening Club (indoors and out). Staff spend time getting to know residents in one to one times.
The staff fulfil the manager’s approach that this is the residents' home and that they want to make it as comfortable and satisfying as possible, and she thanks families "for allowing us to care for your loved ones".
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Review from Julie R (Daughter of Resident) published on 23 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mam went into Maple Lodge in September 2021. She has mixed dementia with underlying health conditions. Mam is leaving the home to return to a home that was destroyed by fire but has now been rebuilt. The home is nearer her family and the place she used to live. Mam has received excellent care whilst
in Maple Lodge. She has become more settled and has commented on several occasions that she loves the staff. So we will always be grateful to them. We have always been able to call the home anytime, and have always been made to feel welcome. However, we feel the home itself needs improvement. Mam has a room upstairs and I must say, the difference in decor from downstairs to upstairs is clearly visible. Downstairs being more cosy and homely but upstairs is stark. This is also something Mam has commented on several times even with her poor sight. We know upstairs is EMI, but surely it deserves the same attention to detail. This is through no fault of staff, but Four Seasons. Thanks to all.
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Review from M L (Next of Kin) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of our family, I would like to thank all the staff at Maple Lodge for the exemplary care given to our dad during his time at Maple Lodge.
During the last few days of Dad's life, the care and love shown towards our dad was beyond any words I can find to share.
Thank you all once again. The
work you all do is a credit to your profession.
Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care HomeThank you for taking the time to leave feedback for Maple Lodge Care Home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your father was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.
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Review from Ernie L (Son of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family would like to thank the staff and management of Maple Lodge Care Home for the outstanding care that they gave to my father in the last six months of his life who passed January 15, 2022 .
The care the staff showed was outstanding and professional from day one no matter what was required
to make him happy and comfortable and nothing was ever a problem to any one of them.
I would also like to thank the staff for the outstanding management and leadership shown while dealing with the family, nothing was ever a problem to them, no matter what time of day, if you had any concerns they were always on the end of the phone.
Our family knew from day one when we went to visit to discuss Dad that this was the right place to spend and be happy in his last days. We were reassured from day one that they always put their residents first and believe me, this was true.
This is an outstanding care home and professional team thank you all so much.
Reply from Olivia Shields, Marketing Assistant at Maple Lodge Care HomeThank you, Ernie, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Maple Lodge Care Home. We are so sorry to hear about your dad, but are pleased you felt that our team lived up to expectations and treated him with dignity and the compassion he deserved during his time at our home. We hope that his time at Maple Lodge did see some friendships flourish with both the care team and residents. Thank you again for your feedback, if there is anything more we can do please do not hesitate to reach out.
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Review from Lisa E (Daughter of Resident) published on 22 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam went into Maple Lodge in March 2021 suffering from advanced dementia, and we couldn't be happier with how she is since she went there. The day we took her in she tottled off with the 2 carers who were waiting to greet us and she never even glanced back at us, so we knew that was a good sign.
In the few months that she has been there, she is so settled and so much happier than she ever was. She loves all the staff and they are marvellous with her. She is eating better, sleeping better than ever before and that is all down to the carers and staff at Maple Lodge. We seriously couldn't thank them enough as my mam is absolutely thriving and we could not be any happier. This is all down to the care she receives at Maple Lodge. We could not thank you enough.
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Maple Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Maple Lodge Care Home is calculated as follows: ( (166 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 187 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Maple Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (2)

Emma

Emma Mardghum

Job Title: Home Manager Joined: 2026

My name is Emma Mardghum and I have worked in care for 24 years. I spent 14 of them years at Maple Lodge where I started as a Carer and progressed over the years to Home Manager.


I truly love my Job and feel passionate about what I do. Caring for and supporting the elderly means a lot to me, and I take pride in making a positive difference in their lives every day. My experience has helped me grow both professionally and personally and I'm proud of the journey I have taken in my career.

No image found

Janice Roberts

Job Title: Administrator

Hi, my name is Janice, and I am the Administrator at Maple Lodge Care Home

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