






Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care.
At Tollesby Hall residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.
Chefs at Tollesby Hall pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.
Care Provided by Tollesby Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Fees can be discussed with the home.
Contact Tollesby Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Landona House Ltd
- Private Owned
Person in charge
- Ginita Dedman (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1991
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (32)
Visiting
- Visitors are welcome all day although as offer protected mealtimes. Relatives are welcome to stay with loved ones overnight if wished in final days
Parking
- Front and rear parking within the property, people also park in the lane outside the grounds
Tollesby Hall Care Home Reviews (134)
Tollesby Hall Care Home has a Review Score of 9.5 (9.534) out of 10, based on 26 reviews in the last 2 years.
Over all time Tollesby Hall Care Home has 134 reviews.
Tollesby Hall is un-elaborate in terms of the building and grounds. There were times when I found my relative slightly unkempt: long nails and hair and haphazard clothing. These cosmetic details were perhaps not due to the home. There are two reasons it's a fine place.
Firstly, there was never a question about medical or social care. When we suggested it, the staff blended dinners, making a real difference. Records and attentiveness to personal care appeared meticulous, as was security and cleanliness. Faultless technically.
Secondly, the staff were amazing. We watched them deal with occasional aggression or confusion with good humour, kindness and professionalism. My relative was treated with respect and tenderness. More than once we arrived unannounced to find staff sitting with my relative talking, comforting and, yes, showing love. You can't find that in reports! Ultimately, nothing else matters. Tender, loving, fabulous. Thank you for caring.
When our father needed round the clock nursing support, Tollesby Hall provided excellent care for him. The staff were unbelievably kind and patient with all of us, providing the care we were unable to give him at home due to his complex medical needs. The staff made us feel like dad was their only resident and catered for his individual needs, enabling him to be comfortable and peaceful in his final days. We were all treated with respect and nothing was too much bother. We couldn't have asked for better care.
I can't express how satisfied our family was with the high level of palliative care my husband received during his time at Tollesby Hall. During this worrying and emotional time in our lives, the staff always were able to support both my husband and our family. I always felt that he was safe and well looked after and the staff were so attentive to his changing needs. Nothing was ever too much bother.
Quite simply staff at every level were kind, professional and caring and somehow made my whole family feel that my Dad was the only person they were looking after. Lovely people delivering a faultless level of care.
My mother has only been in Tollesby Hall care home since Monday 9th April 2018. My mother is 90 years of age and suffers with dementia and Alzheimers. After discussing with the Manager, we were invited for lunch and to look around. That was kind and dignified. Thus far, everything has been excellent. I cannot discuss money as I am awaiting a meeting with appropriate people.
She was interviewed in a friendly and sensitive way by the manager.
Transport was promptly organised and my wife was transferred to a pleasant room overlooking gardens and woodland.
On every visit I was given an update on her condition and I was offered refreshments.
When my visit coincided with meal times I was offered a meal with my wife.
The manager nurses and general staff always had a friendly greeting and offer of help if needed.
Nothing was too much trouble for these caring and sensitive people.
Thank you Tollesby Hall Care Home.
Thank you so much for your kind words and support.
Exceptional service, made an early morning call to enquire about a respite room for that day for 5 nights, received a phone call back within the hour to confirm they could accommodate us. We went straight there and within the hour again, shown to his room met the staff and had lunch. Faultless. Friendly and helpful.
Over the last 5 weeks, I have witnessed care of the highest standard possible. A team of people, from management, nurses, carers, cleaners, laundry who work together as a family. My sister is a resident was treated with utmost respect, always greeted by a smiling face. She wanted for nothing. In her final days, she was allowed to pass away with dignity, respect and the best care possible. The care was extended to her family we spent an awful lot of hours/days in the home and felt relaxed and was provided with the best support possible. I recommend Tollesby Hall to anyone. Thank you.
The team running the show are excellent. They provide a professional care service in a very personal and warm manner.
Compliments to the pastry chef and the home manager who ensured everyone received silver service and plenty of tasty treats.
Please do another event - family and residents had a fabulous day. Thank you.
My mother spent almost 2 years in Tollesby Hall until she sadly passed away. In this time I have witnessed high levels of patience, understanding and support for my mother and all her family. Due to my mother's illness (dementia), she liked to walk the care home constantly. During her little walks the kisses and cuddles she always got from the staff was so heartwarming.
Care and compassion for Mum and her family couldn't have been better at a very distressing time.
My mum was a resident at Tollesby and after a fall, spent some time in hospital. Sadly she didn't recover and was lucky enough to spend her last two days at Tollesby. The nursing care she received was excellent and on the night she returned to Tollesby, the home manager stayed well beyond her finishing time to ensure we were OK and that my mum got the care, comfort and dignity that she deserved. Thank you for giving her that.
They all take the time and nothing is too much. We can go home knowing she is being cared for safely.
We are all happy because our mam is happy.
My sister has been a resident at Tollesby Hall Care Home for approximately eight years and is very happy there. Whenever I go to visit I am made to feel welcome by staff. I also take my little dog to visit which delights my sister her room is lovely, always clean and tidy. My sister has her pictures and ornaments from home. The staff are lovely and they clearly care about their residents and I cannot fault the care she has received. I would recommend Tollesby Hall Car Home to anybody looking for a place for their loved ones.
Our mother has been a resident for about one year and the only complaint we have had was with an isolated attitude incident from an agency worker which was resolved immediately and has not occurred again. Apart from that, we are totally satisfied. The attitude of the carers, nurses, cleaning staff and management is excellent. The quality of food is very good and no problem is too much for any of the staff. In conclusion, we are perfectly happy to have this nursing home look after our mother who is perfectly happy to be here.
My mum was resident at Tollesby Hall from 13th Jan to 9th Feb when she sadly died. The care and compassion that she received during her short stay was exemplary. Staff treated her with dignity and respect and demonstrated genuine affection. I would say that for most of the staff it was not just a job but a vocation. The room my mum had was very small but adequate for her needs. The home is currently undergoing a programme of refurbishment which will be an improvement for staff and residents. I would have no hesitation to recommend.
My mother has been in Tollesby Hall for nearly a year. As she needed more care. All the staff behave in a professional and caring manner. My mother is 92 and when she came she was expected to be bedridden. The nursing staff worked hard to stabilise her many infections and other problems and contacted her doctor when necessary. She now gets up a couple of hours at a time and at Christmas watched the entertainment. Any concerns I have are dealt with and communication between carers is very good. My mother is treated with respect and dignity. All the staff are friendly and helpful and make my mother feel happy and cared for. As her daughter to know my mother is cared for safe, well looked after and is mostly happy which means more than they would realise.
Thank you so much for your support and kindness
She has company and likes all the staff very much, her room is warm, clean and airy.
She was due to stay a week and has asked to stay longer, I wouldn't be surprised if she wanted to stay permanently.
Thank you so much for your support and kindness.
I have found the staff at Tollesby Hall to be friendly and caring. Nothing seems to be a trouble to them and requests for anything are dealt with promptly and efficiently. As a visitor, I have always been greeted by staff members. The nursing staff are very competent, one, in particular, spotted a mole on my husband's chest and called a doctor to examine it - also a minor chest infection was dealt with by antibiotics. Very speedy.
Thank you so much for your support and kindness.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Tollesby Hall Care Home.
There are no upcoming events for Tollesby Hall Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Tollesby Hall Care Home.
Accreditations
There are no accreditations posted yet for Tollesby Hall Care Home.
Meet the Team (1)

My name is Ginita, I am married with three children and 10 grandchildren. I started my care journey as a carer in a small home of 10 residents with learning disabilities for twelve years before deciding to become a nurse. I studied at Teesside University at the age of 42 and qualified as an adult nurse in 2017 with a first-class with honours.
I started my nursing career in James Cook Hospital, but knew that my passion was within the community. I have worked in care homes since 2018 and have enjoyed my journey since, learning new skills and mentoring newly qualified nurses.
I started at Tollesby Hall in January 2021, and I have progressed from nurse to lead nurse, then to clinical lead. I was then promoted to Care Home Manager in August 2025.
I am passionate about nursing and like to feel I make a difference to residents' and families lives.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tollesby Hall Care Home to verify any information. View our terms and conditions. Tollesby Hall Care Home has an Enhanced Service -more info.