Tollesby Hall Care Home

1 Slip Inn Bank, Ladgate Lane, Middlesbrough TS8 9EJ
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9.6 123 Reviews
  • Tollesby Hall Care Home, Middlesbrough
Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care.


At Tollesby Hall residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.

Chefs at Tollesby Hall pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Nursing Care: £1100 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1100 – £1300

Fees can be discussed with the home.

These prices are only a guideline, please contact Tollesby Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joanne Robson (Manager)

Local Authority / Social Services

Admission Criteria

  • Able to admit over 24 hour period / Able to admit Nursing Residents
  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1991
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Visitors are welcome all day although as offer protected mealtimes.
    Relatives are welcome to stay with loved ones overnight if wished in final days

Parking

  • Front and rear parking within the property, people also park in the lane outside the grounds

Tollesby Hall Care Home Reviews (123)

Total of 123, showing 121-123
9.6

Tollesby Hall Care Home has a Review Score of 9.6 (9.558) out of 10, based on 34 reviews in the last 2 years. Over all time Tollesby Hall Care Home has 123 reviews.

Overall Experience

  • 89
  • 29
  • 2
  • 1
  • 2

Date Published

123
6
15
34
89

Review from Graham K (Son of Resident) published on 22 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was at Tollesby Hall from April to August 2015 before passing away there. She used to say to me on a regular basis, "You could not have found a better place for me" and "everyone is so nice". Mum was looked after extremely well, all the staff are friendly, courteous and nothing was too much trouble,
the staff always spoke to her (and the other residents) whenever they walked past asking how she was and sometimes stopping for a chat. They would push her in her wheelchair outside to the garden during the day and evening and let her enjoy the fresh air and sunshine, and she loved watching the various birds and animals visit the garden. Mum enjoyed the various activities that were offered when she was well enough to attend.
Mum had trouble eating and it was hard to find food she liked but whatever she asked for was made/cooked for her at any time of the day or night, again nothing was too much trouble.
I was in England from March until I returned to Australia in early May and felt relieved and at peace knowing Mum was in good hands, while at home the manager sent me regular email updates about Mum and I could ring her any time if I had any questions or just wanted to chat about Mum. When Mum became very ill, the Manager made the decision to transfer her from the residential level to the nursing level so she would be closer to the nurses and they could keep a close eye on her, which I was grateful for. I returned to England in July and spent most of my time at the Hall with Mum, my brother and step sister spent a lot of time with Mum at the Hall between April and August and we were all impressed and could not find fault with her care and treatment.
Mum had her birthday at the Hall and they put a really nice spread on.
I was with Mum when she passed away in the early hours of the morning and I could not have asked for better support and help than I received from the staff at that time.
When it was time to find a home for Mum I visited six different ones and decided on Tollesby Hall, all the family are glad I did.

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Review from Zoe C (Granddaughter of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are lovely and always happy to help. My granny enjoys living at Tollesby and has many friends. Staff like to offer my granny assistance with the things she likes, for example having her lipstick and her hair done with a squirt of her perfume everyday.

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Review from Nicky M (Daughter of Resident) published on 18 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous caring team looked after the whole family. Mother was here for three months until her death. She couldn't have been anywhere better.

Facilities

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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Tollesby Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Tollesby Hall Care Home is calculated as follows: ( (256 Excellents x 5) + (106 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 385 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tollesby Hall Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Ginita

Ginita Dedman

Job Title: Home Manager

Joined: 2021

My name is Ginita, I am married with three children and 10 grandchildren. I started my care journey as a carer in a small home of 10 residents with learning disabilities for twelve years before deciding to become a nurse. I studied at Teesside University at the age of 42 and qualified as an adult nurse in 2017 with a first-class with honours.


I started my nursing career in James Cook Hospital, but knew that my passion was within the community. I have worked in care homes since 2018 and have enjoyed my journey since, learning new skills and mentoring newly qualified nurses.


I started at Tollesby Hall in January 2021, and I have progressed from nurse to lead nurse, then to clinical lead. I was then promoted to Care Home Manager in August 2025.


I am passionate about nursing and like to feel I make a difference to residents' and families lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tollesby Hall Care Home to verify any information. View our terms and conditions. Tollesby Hall Care Home has an Enhanced Service - more info.