Tollesby Hall Care Home

1 Slip Inn Bank, Ladgate Lane, Middlesbrough TS8 9EJ
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9.6 123 Reviews
  • Tollesby Hall Care Home, Middlesbrough
Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care.


At Tollesby Hall residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.

Chefs at Tollesby Hall pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Nursing Care: £1100 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1100 – £1300

Fees can be discussed with the home.

These prices are only a guideline, please contact Tollesby Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joanne Robson (Manager)

Local Authority / Social Services

Admission Criteria

  • Able to admit over 24 hour period / Able to admit Nursing Residents
  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1991
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Visitors are welcome all day although as offer protected mealtimes.
    Relatives are welcome to stay with loved ones overnight if wished in final days

Parking

  • Front and rear parking within the property, people also park in the lane outside the grounds

Tollesby Hall Care Home Reviews (123)

9.6

Tollesby Hall Care Home has a Review Score of 9.6 (9.558) out of 10, based on 34 reviews in the last 2 years.
Over all time Tollesby Hall Care Home has 123 reviews.

Overall Experience
  • 89
  • 29
  • 2
  • 1
  • 2
Date Published
  • 123
  • 4
  • 15
  • 34
  • 89
Reviewer Connection to Tollesby Hall Care Home
  • 41
  • 29
  • 10
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
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Total of 123, showing 21-40
Review from Michael T (Nephew of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we met all the staff we were immediately confident our Aunt was in the right place.
The care she received was above and beyond our expectations. Every single member of staff we came into contact with were friendly and welcoming. Nothing was too much trouble.
They were able to give her a
ground-floor room so she could watch the birds and squirrels. We attached a bird feeder to her window which made her last days enjoyable. Even the staff loved to watch the antics of the birds and squirrels.
We were encouraged to ring any time of day or night to hear how she was doing.
They also kept in touch with us day or night too.
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Review from A F (Goddaughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A recent significant birthday was celebrated well with the assistance of the care home staff. Thank you and well done to all those involved.
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Review from Christine B (Friend of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very friendly and welcoming. Tea and sandwiches were provided on arrival. We went to celebrate a resident's milestone 80th birthday. It was a happy occasion. The chef made a brilliant birthday cake with candles which was brought into the lounge and all the staff sang Happy Birthday
with enthusiasm. Thank you to Tollesby Hall for providing quality time and care - well done.
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Review from D B (Friend of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Tollesby Hall were very friendly and welcoming. All the residents I saw seemed to be happy with the service provided. During my visit, the staff were very helpful and made every effort to ensure the visit went well. Good food and drink were provided and a very nice birthday cake for
the resident.
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Review from S J (Son of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Tollesby Hall has got a very welcoming and homely feel to it. Staff is very helpful and friendly, gives the place a nice atmosphere. When a better room was available, we were offered it, after we told them he loves the garden and trees. They put a bird feeder up on a window, so birds and squirrels came
visiting. Our dad was well looked after and they listened and acted on all our requirements and needs. Nursing staff was extremely helpful. Thank you.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

I'm thrilled to hear about your positive experience at Tollesby Hall! It sounds like they really go the extra mile to ensure residents feel at home and cared for, especially with such thoughtful touches like the bird feeder. It's wonderful that the staff was attentive to your dad's interests and needs. Thank you for sharing your gratitude!

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Review from Lillian J (Wife of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our preferences were taken into account. Very homely atmosphere and welcoming. Caring staff listened to concerns and acted on them.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for kindness and support. We really appreciate this and will pass it on to our staff.

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Review from Anne D (Ex Family Member) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I went to Tollesby Hall Care Home every day for seven weeks and could not find any fault with the attention to my ex-husband or any fault to me, as a guest. Management was really good. Nursing staff and care personal were excellent. Would recommend the home to anyone. Thank you.
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Review from A T (Resident) assisted by family/friend published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here can't do enough for you, would recommend this place to anyone. Plenty of choice at all meal times, lovely, clean and tidy. Cannot recommend it enough and all my family agree.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your lovely comments and kindness. We are very grateful.

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Review from T H (Father of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My daughter has only been at Tollesbury Hall for one month in that time we have found her to be more alert. She seems to be well cared for by the staff who seem dedicated to their work. Everyone has been very helpful. I think professional is the world to use.
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Review from Sunder S (Husband of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is a resident of Tollesby Hall Care Home. She has settled in well and is well cared for by all the staff. She finds them friendly, understanding, helpful and caring. The basic nursing care is excellent and so have all the supporting staff. She is always well-attired when I visit her. She told
me the meals are great. The manager and her staff always welcomed me with a big smile and asked if there are issues regarding my wife's care etc. and willing to help. The corridors are always clean and free flow, nothing blocking. Should I need a care home to spend the rest of my life, it will be Tollesby Hall Care Home. Well done to the manager and all staff.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

It's wonderful to hear about your positive experience with Tollesby Hall Care Home and the excellent care they are providing for your wife. It's especially heartening to know that the staff there are not only proficient in their nursing care but also warm and welcoming, which significantly contributes to the overall atmosphere and quality of life for the residents. The attention to detail, from ensuring your wife is well-attired to maintaining clean and unobstructed corridors, reflects their commitment to a high standard of care. Your willingness to consider Tollesby Hall for your own future care needs speaks volumes about your trust and satisfaction with their services. Such feedback is invaluable for the care home staff and management, as it acknowledges their hard work and dedication. Thank you for taking the time to share your experience.

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Review from K T (Daughter-in-law of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
A really bad choice and decision to move mam here. From the start, some manager's attitudes to us and Mam were shocking to say the least. Many concerns were raised to the uninterested home manager. Mam was denied her own bank card for 5 weeks until I involved Dols. She was always left in bed often missing
meals. They sometimes forgot to feed her or just left her asleep. I have photos of some food disgraceful! Mam relied on us to provide meals and food. They said she was too frail to go on the toilet so she was told to just use her pad in her bed how degrading. When we asked for a jug of water we were told to use the sink in her room, often dirty as they used it for her personal care. The door of the corridor was kept locked and I was frequently isolated on the floor with no staff supervision for residents in bed. To leave the unit I had to use my phone to be let out. Some staff were really good but some were not and Mam was often unkempt. We moved Mam to another care home!
Reply from Radhika Sisodia, Management at Tollesby Hall Care Home

This was a financial driven complaint. The resident was perfectly happy at the care home and did not want to move.

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Review from Raymund H (Son of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
5*! This review was written after the death of my father in October of 2023. At the age of 94, my father had spent two years in Tollesby Hall. Lucid until almost the end he had little but praise for the staff and the care that he was given. That there were no recriminations for his continual bowel and
urinary problems, an ongoing situation that embarrassed him. I visited regularly several times a week and got to know the staff well and I had the impression that there was a devoted attitude as well as respect for those in their care, and a real interest in who the residents are. As my father became more frail, the caring was simply amplified. Each administration of medical intervention was clearly stated to my father as well as myself, allowing him to make his choices known and, taken into full account.
My sister was permitted to spend the night in his room as the final days arrived and there was nothing but sympathy and help as residential care became nursing care and finally palliative care.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for taking the time to leave such a heartfelt and detailed 5-star review. We are deeply touched by your words, especially during what we know must be a challenging time following the loss of your father.


It is truly heartening to hear that your father held the staff and the care at Tollesby Hall in high regard. We understand how sensitive and challenging the situations surrounding bowel and urinary issues can be, and we're glad to know that we were able to provide care with dignity and respect, alleviating any feelings of embarrassment for your father.


Your insights into the dedication and respectful attitude of our staff are particularly valuable. We pride ourselves on not only providing professional care but also on fostering a genuine connection with our residents, recognizing and honouring their individuality.


Our thoughts are with you and your family during this time.

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Review from Michael A (Next of Kin) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tollesby Hall was recommended as a place where my relative would receive the best of care as he coped with his progressive MND. The staff cared for his numerous physical and psychological needs with skill and sensitivity. He particularly appreciated the interaction between residents and staff and amongst
the residents themselves. The home maintains the highest standards of hygiene, diet and domestic care. Staff were welcoming to me when visiting and responsive to any needs or concerns. I wholeheartedly recommend Tollesby Hall as a fine nursing home.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

We really appreciate you taking time out to write a review, this means so much to us. We will continue to care for all our residents with kindness and dignity.

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Review from Frances G (Friend of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a member of a Christian voluntary network and a minister of the Eucharist in the Catholic Church I have visited parishioners at various stages in life in a number of care homes in our area.
The staff are caring and efficient. The end-of-life care is exceptional with nothing too much trouble either
for the resident or the visitors.
The residents are treated with dignity and a smile at all times and I have never arrived to find someone left in need unattended.
The new decor is bright and cheerful in the nursing rooms I have mainly visited in my roles.
When visiting someone for the first time we were greeted by the manager and taken to the room, given the lift for my elderly husband.
If I or a relative needed care this is the home I would try to go to.
Reply from Radhika Sisodia, Management at Tollesby Hall Care Home

I would like to extend my heartfelt thanks for your thoughtful and positive review of our care home. Your kind words, particularly coming from someone with your experience and perspective as a member of a Christian voluntary network and a minister of the Eucharist in the Catholic Church, mean a great deal to us.
It is heartening to hear that you have consistently observed our staff providing caring and efficient service, and that our end-of-life care has stood out to you as exceptional. We take immense pride in ensuring that each resident is treated with dignity, respect, and a warm smile, and it's encouraging to know that this has been your experience during your visits.
Your comments about the decor being bright and cheerful also bring us great joy, as we strive to create a welcoming and comfortable environment for both residents and visitors. We are glad that these efforts have positively impacted your visits, especially in facilitating ease of access for your husband.

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Review from Tim S (Cousin of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my cousin received from the team at Tollesby Hall was outstanding.
My cousin came back from hospital on an end of life care pathway and he died in dignity and peacefully.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you, your generous review fills our staff with pride, knowing that we are able to deliver the utmost care to your loved ones. We sincerely appreciate your kind words.

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Review from D H (Son of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father lived in this care home for nearly three years until he passed away in February. Overall, we were happy with his care and felt the staff looked after him well. We would question whether the communication with us could have been better at times. Although a number of the staff were clearly upset
when he died, we were very disappointed no one from the care home (staff) attended his funeral.
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Review from Barry E (Son of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had spent several months in hospital, bed bound, after suffering a stroke. Mum was diagnosed with lung cancer whilst in hospital so alternative specialist care was required and Tollesby Hall was recommended. All of the staff were incredible to both Mum and the family, nothing was too much. The
level of care was exceptional. Mum sadly passed away in the early hours 02/11/22. The family are extremely grateful to all of the staff at Tollesby Hall for everything that they did for Mum in her final months. We as a family would definitely recommend Tollesby Hall to any family seeking specialist care for a loved one.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much, Barry. This means a lot to us and our staff.

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Review from C R (Son of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was discharged to Tollesby Hall Care Home from the hospital for a period of recuperation following a fall. The staff were excellent and took great care of her and were genuinely sorry to see her leave after recovering well enough to return home. They were always on hand to answer any questions
we had and we were very happy with the care she received.
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Review from Duncan H (Son of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my father at Tollesby Hall Care Home was excellent in all aspects. The staff and management were professional, personable and fully understanding of my father's needs. Nothing was too much trouble and the care shown to his needs was exemplary and all staff were a credit to the care
home.
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Review from Olive B (Wife of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
13 months spent with Alzheimer's. Very quick decline over six days. The staff were so good, not just to my husband but also to myself - a 79-year-old with my own health problems, as I stayed 24/7 I was given a room with food and drink at all times. 26th October at 8.28, my husband passed. The nurse
let them down, did not speak. Took my daughter's word. Stood in doorway. Said OK. Never met her before. So sad for us and the home.
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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Tollesby Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.558 for Tollesby Hall Care Home is calculated as follows: ( (256 Excellents x 5) + (106 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 385 Ratings = 4.558
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tollesby Hall Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Ginita

Ginita Dedman

Job Title: Home Manager Joined: 2021

My name is Ginita, I am married with three children and 10 grandchildren. I started my care journey as a carer in a small home of 10 residents with learning disabilities for twelve years before deciding to become a nurse. I studied at Teesside University at the age of 42 and qualified as an adult nurse in 2017 with a first-class with honours.


I started my nursing career in James Cook Hospital, but knew that my passion was within the community. I have worked in care homes since 2018 and have enjoyed my journey since, learning new skills and mentoring newly qualified nurses.


I started at Tollesby Hall in January 2021, and I have progressed from nurse to lead nurse, then to clinical lead. I was then promoted to Care Home Manager in August 2025.


I am passionate about nursing and like to feel I make a difference to residents' and families lives.

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