Tollesby Hall Care Home

The staff were all very caring and attentive. Nothing was too much trouble, even though my husband was only with them for a short time they showed compassion to him and also to his family. They were also very quick in noticing any health changes in him and acted quickly to that. The staff were always very pleasant and the home itself was very clean, warm and welcoming.

The staff are so caring towards my mam, they can't do enough for her. Mam tells me the food is lovely, her washing is done every day. On my first visit, as I had driven a long way to see my mam, the staff were so welcoming and helpful and put my mind at ease. They answered all my questions. I can relax knowing my mam is safe and treated with respect and kindness, nothing is too much trouble for the staff. Thank you.

Dear Boss. Your staff and the angels are light, hearty and lovely. Only complaint, doorbell.

The care home exceeded our expectations! A huge thank you to the team from all the family but especially his wife for the care her husband received during the two weeks in respite.

Overall it is a good service. I find the staff to be helpful, pleasant and knowledgable. They always have time to sit and comfort residents when in need even when they are extremely busy. The management is extremely helpful too.

Thank you all so much from her loving son.

I was really concerned that my mother has to go into a home. We realised that her mobility had deteriorated and we were unable to give 24/7 care at home. I've come to realise that my mother is being cared for in the care home, when I see that she puts her hands up to the care staff and feel confident and happy with the staff.

Very caring staff made Mam feel valued and cared about. The bed is not very comfortable. Mam said to me on leaving "If I ever get worse and need a care home, put me here, I really like it here".

A really caring environment. The residents come first. It is not a hotel. The patients and you may have to wait your turn. My husband died here. His care was magnificent. He was treated with love, sympathy and understanding. What more do you want for your loved one?

Can't praise the home highly enough. Their care for my dad during his few months living there was brilliant. He was made to feel like a well-loved and respected resident. His last couple of weeks were made bearable thanks to the support of the whole staff team who ensured that both, myself and my stepmum were looked after.

During the time my dad stayed with you guys, we've had an excellent experience from start to finish. The way the staff bent over backwards and went out of their way to help us with everything. The staff have been very professional, courteous and caring. The support and caring received throughout my dad's time at Tollesby Hall and after his passing makes me proud and really happy to have chosen this care home for my dad's final chapter of his life. Thank you for everything you have done for us as a family.

They also kept in touch with us day or night too.

I wouldn't hesitate to recommend Tollesby Hall to all.

All the staff were very friendly and welcoming. Tea and sandwiches were provided on arrival. We went to celebrate a resident's milestone 80th birthday. It was a happy occasion. The chef made a brilliant birthday cake with candles which was brought into the lounge and all the staff sang Happy Birthday with enthusiasm. Thank you to Tollesby Hall for providing quality time and care - well done.

A recent significant birthday was celebrated well with the assistance of the care home staff. Thank you and well done to all those involved.

All the staff at Tollesby Hall were very friendly and welcoming. All the residents I saw seemed to be happy with the service provided. During my visit, the staff were very helpful and made every effort to ensure the visit went well. Good food and drink were provided and a very nice birthday cake for the resident.

Tollesby Hall has got a very welcoming and homely feel to it. Staff is very helpful and friendly, gives the place a nice atmosphere. When a better room was available, we were offered it, after we told them he loves the garden and trees. They put a bird feeder up on a window, so birds and squirrels came visiting. Our dad was well looked after and they listened and acted on all our requirements and needs. Nursing staff was extremely helpful. Thank you.

Our preferences were taken into account. Very homely atmosphere and welcoming. Caring staff listened to concerns and acted on them.

I went to Tollesby Hall Care Home every day for seven weeks and could not find any fault with the attention to my ex-husband or any fault to me, as a guest. Management was really good. Nursing staff and care personal were excellent. Would recommend the home to anyone. Thank you.

The staff here can't do enough for you, would recommend this place to anyone. Plenty of choice at all meal times, lovely, clean and tidy. Cannot recommend it enough and all my family agree.