






Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care.
At Tollesby Hall residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.
Chefs at Tollesby Hall pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.
Care Provided by Tollesby Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Fees can be discussed with the home.
Contact Tollesby Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Landona House Ltd
- Private Owned
Person in charge
- Ginita Dedman (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1991
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (32)
Visiting
- Visitors are welcome all day although as offer protected mealtimes. Relatives are welcome to stay with loved ones overnight if wished in final days
Parking
- Front and rear parking within the property, people also park in the lane outside the grounds
Tollesby Hall Care Home Reviews (134)
Tollesby Hall Care Home has a Review Score of 9.5 (9.534) out of 10, based on 26 reviews in the last 2 years.
Over all time Tollesby Hall Care Home has 134 reviews.
The staff are so caring towards my mam, they can't do enough for her. Mam tells me the food is lovely, her washing is done every day. On my first visit, as I had driven a long way to see my mam, the staff were so welcoming and helpful and put my mind at ease. They answered all my questions. I can relax knowing my mam is safe and treated with respect and kindness, nothing is too much trouble for the staff. Thank you.
Thank you for your lovely comments, I am so glad staff are welcoming and you are happy with the care your mam receives.
Dear Boss. Your staff and the angels are light, hearty and lovely. Only complaint, doorbell.
Thank you for your lovely review and comments, these comments help us to improve the service in which we deliver. We will share these comments and the review with our staff teams.
The staff below were outstanding: Admin, Care Manager, Care Worker, Laundry Assistant
The care home exceeded our expectations! A huge thank you to the team from all the family but especially his wife for the care her husband received during the two weeks in respite.
Thank you, I'm happy you had such a positive experience.
Overall it is a good service. I find the staff to be helpful, pleasant and knowledgable. They always have time to sit and comfort residents when in need even when they are extremely busy. The management is extremely helpful too.
Thank you for taking the time to write this review, it is lovely to see that you are happy and feel supported by the service which is delivered. We will discuss these lovely comments with the staff team at Tollesby.
She was a character and all the staff genuinely loved her as she did them.
We couldn't have wished for our Mum to be cared for in a better place, nothing was too much trouble for them even to the point of looking after her visitors with cups of tea, biscuits even a meal if required.
I would highly recommend this home 100%
Thank you all so much from her loving son.
Thank you for this lovely review, we are really pleased to see the care and support your mum received from the team was to a high level. We will share these reviews with our staff teams.
I was really concerned that my mother has to go into a home. We realised that her mobility had deteriorated and we were unable to give 24/7 care at home. I've come to realise that my mother is being cared for in the care home, when I see that she puts her hands up to the care staff and feel confident and happy with the staff.
Thank you for taking the time to leave us a review, it is great to see that your mum has settled in well at Tollesby and is fully supported by the staff team within the home. Feedback helps us to continuously improve the service in which we deliver to our residents and families. We will share these comments with our staff teams.
Very caring staff made Mam feel valued and cared about. The bed is not very comfortable. Mam said to me on leaving "If I ever get worse and need a care home, put me here, I really like it here".
A really caring environment. The residents come first. It is not a hotel. The patients and you may have to wait your turn. My husband died here. His care was magnificent. He was treated with love, sympathy and understanding. What more do you want for your loved one?
Can't praise the home highly enough. Their care for my dad during his few months living there was brilliant. He was made to feel like a well-loved and respected resident. His last couple of weeks were made bearable thanks to the support of the whole staff team who ensured that both, myself and my stepmum were looked after.
During the time my dad stayed with you guys, we've had an excellent experience from start to finish. The way the staff bent over backwards and went out of their way to help us with everything. The staff have been very professional, courteous and caring. The support and caring received throughout my dad's time at Tollesby Hall and after his passing makes me proud and really happy to have chosen this care home for my dad's final chapter of his life. Thank you for everything you have done for us as a family.
The care she received was above and beyond our expectations. Every single member of staff we came into contact with were friendly and welcoming. Nothing was too much trouble.
They were able to give her a ground-floor room so she could watch the birds and squirrels. We attached a bird feeder to her window which made her last days enjoyable. Even the staff loved to watch the antics of the birds and squirrels.
We were encouraged to ring any time of day or night to hear how she was doing.
They also kept in touch with us day or night too.
They were able to give her a downstairs room facing onto the garden and trees. My husband put up a bird feeder on the window and a hanging feeder so she could watch the birds and squirrels. This gave her great pleasure in her last days.
Sadly she passed away peacefully in April and I cannot express how much support and kindness we were given at that difficult time. The staff were so compassionate.
I wouldn't hesitate to recommend Tollesby Hall to all.
All the staff were very friendly and welcoming. Tea and sandwiches were provided on arrival. We went to celebrate a resident's milestone 80th birthday. It was a happy occasion. The chef made a brilliant birthday cake with candles which was brought into the lounge and all the staff sang Happy Birthday with enthusiasm. Thank you to Tollesby Hall for providing quality time and care - well done.
A recent significant birthday was celebrated well with the assistance of the care home staff. Thank you and well done to all those involved.
All the staff at Tollesby Hall were very friendly and welcoming. All the residents I saw seemed to be happy with the service provided. During my visit, the staff were very helpful and made every effort to ensure the visit went well. Good food and drink were provided and a very nice birthday cake for the resident.
Tollesby Hall has got a very welcoming and homely feel to it. Staff is very helpful and friendly, gives the place a nice atmosphere. When a better room was available, we were offered it, after we told them he loves the garden and trees. They put a bird feeder up on a window, so birds and squirrels came visiting. Our dad was well looked after and they listened and acted on all our requirements and needs. Nursing staff was extremely helpful. Thank you.
I'm thrilled to hear about your positive experience at Tollesby Hall! It sounds like they really go the extra mile to ensure residents feel at home and cared for, especially with such thoughtful touches like the bird feeder. It's wonderful that the staff was attentive to your dad's interests and needs. Thank you for sharing your gratitude!
Our preferences were taken into account. Very homely atmosphere and welcoming. Caring staff listened to concerns and acted on them.
Thank you so much for kindness and support. We really appreciate this and will pass it on to our staff.
I went to Tollesby Hall Care Home every day for seven weeks and could not find any fault with the attention to my ex-husband or any fault to me, as a guest. Management was really good. Nursing staff and care personal were excellent. Would recommend the home to anyone. Thank you.
The staff here can't do enough for you, would recommend this place to anyone. Plenty of choice at all meal times, lovely, clean and tidy. Cannot recommend it enough and all my family agree.
Thank you so much for your lovely comments and kindness. We are very grateful.
My daughter has only been at Tollesbury Hall for one month in that time we have found her to be more alert. She seems to be well cared for by the staff who seem dedicated to their work. Everyone has been very helpful. I think professional is the world to use.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Tollesby Hall Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Tollesby Hall Care Home.
Accreditations
There are no accreditations posted yet for Tollesby Hall Care Home.
Meet the Team (1)

My name is Ginita, I am married with three children and 10 grandchildren. I started my care journey as a carer in a small home of 10 residents with learning disabilities for twelve years before deciding to become a nurse. I studied at Teesside University at the age of 42 and qualified as an adult nurse in 2017 with a first-class with honours.
I started my nursing career in James Cook Hospital, but knew that my passion was within the community. I have worked in care homes since 2018 and have enjoyed my journey since, learning new skills and mentoring newly qualified nurses.
I started at Tollesby Hall in January 2021, and I have progressed from nurse to lead nurse, then to clinical lead. I was then promoted to Care Home Manager in August 2025.
I am passionate about nursing and like to feel I make a difference to residents' and families lives.
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