Tollesby Hall Care Home

1 Slip Inn Bank, Ladgate Lane, Middlesbrough TS8 9EJ
Review Us
9.6 123 Reviews
  • Tollesby Hall Care Home, Middlesbrough
Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care.


At Tollesby Hall residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.

Chefs at Tollesby Hall pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.
Show Tollesby Hall Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Nursing Care: £1100 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1100 – £1300

Fees can be discussed with the home.

These prices are only a guideline, please contact Tollesby Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joanne Robson (Manager)

Local Authority / Social Services

Admission Criteria

  • Able to admit over 24 hour period / Able to admit Nursing Residents
  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1991
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Visitors are welcome all day although as offer protected mealtimes.
    Relatives are welcome to stay with loved ones overnight if wished in final days

Parking

  • Front and rear parking within the property, people also park in the lane outside the grounds

Tollesby Hall Care Home Reviews (123)

9.6

Tollesby Hall Care Home has a Review Score of 9.6 (9.558) out of 10, based on 34 reviews in the last 2 years.
Over all time Tollesby Hall Care Home has 123 reviews.

Overall Experience
  • 89
  • 29
  • 2
  • 1
  • 2
Date Published
  • 123
  • 3
  • 15
  • 34
  • 89
Reviewer Connection to Tollesby Hall Care Home
  • 41
  • 29
  • 10
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 123, showing 41-60
Review from Ashley D (Brother of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been amazing in supporting my family after my sister contracted cancer, they were calm, friendly and very sympathetic during her final few weeks.
Apart from the expected daily care, the Tollesby team helped personalise my sister’s room, took their time to make her as comfortable as possible,
made her laugh and smile as well as kept us informed on a daily basis. I can’t recommend this extremely caring home and the team highly enough. Highly recommended!
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your support and kind words. We will continue to strive for the best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine M (Daughter of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Tollesby Hall Care Home for only a few days after being in hospital for 8 weeks, we were looking forward to getting her into the care home and out of hospital and we couldn't have picked a better place, the staff in there were amazing so caring and nothing seemed too much trouble, Mum
passed away after only being in the home three days but we know she received the best care she could have had. Thank you to all of the lovely people that cared for her and made us feel so welcome as well.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for kindness and well wishes towards our staff. We try our best and have recently achieved Gold Standards in End of Life.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John B (Son of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say a big thank you to all the staff at Tollesby Hall care home, who have taken care of our mam, a complex care resident, with patience, professionalism and above all, kindness over the last year. Cleaners, carers, and admin staff have all gone out of their way to make Mam feel cared
for and valued. Also, the nursing staff have been exemplary in everything they do.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your lovely kind words. We continually strive to do our best. Please come and visit anytime.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea S (Daughter of Resident) published on 25 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My beloved Mum went into Tollesby Hall for the last three weeks of her life. During that time, she received the highest level of nursing care, consideration and respect from all of the staff that make up the wonderful and dedicated team. From my initial visit to Tollesby Hall, I could feel the difference
from the other homes I had seen. All of the residents were very clean and well presented and seemed happy. The only smell was of mild cleaning fluids, the home was nice and warm, but not stuffy as the windows were all slightly open. As well as the caring element, the office staff were on top of the paperwork, giving confidence that the home is well run and organised. The nurses were always available to answer questions and explain things clearly so non-medical people can understand. Thank you all so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L C (Daughter of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, my mum only spent ten days in Tollesby Hall before ending her days in hospital, but she settled really quickly and was happy there. She liked to watch the activity outside her room and loved the friendly staff. I was confident she was well looked after and cared for by the professional,
supportive and caring staff. She also loved her pretty, spacious room.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words. It means a great deal to our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H R (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was sent here for respite after spending several weeks in rehab due to his mobility.
Staff sounded very friendly on the phone, asked about family life, dad's needs, etc. The main thing for me was his diet due to renal failure and being diabetic.
I asked if I could visit Dad when he arrived
so I knew he was happy and settled and he had everything he needed close by due to his mobility. I was told I would need to take a lateral flow test which would take half an hour for the results and then I could have an hour with Dad. I was happy with that and they seemed accommodating. I said I would arrive early evening. When I arrived the member of staff went for a test, she was about ten minutes. Then another member of staff came and said I couldn’t see him, I said it was all arranged, etc… but no. This to me was a safeguarding concern! They ended up bringing dad down to see me, he looked dreadful. I brought dad home that night. The food they gave would have fed a 5-year-old.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

We are sorry to hear about your experience at our home. It’s happened during the height of the pandemic at an incredibly painful time for all of us. The Government had strict guidelines and regulations. Anyone coming from a hospital or community had to isolate for 14 days, so they were not allowed visitors and this should have been communicated to you. We are sorry. Your father was only with us for a few short hours and so his appearance would not have changed much in that time. He came to us famished, so he was immediately given several options, he chose what he wanted and seemed to enjoy it. Once finished he was given the opportunity to have more but he declined. We were trying to get him settled in his new surroundings but you made the decision to take him home. We really wish you had delayed that decision and given us the opportunity to help your dad to recover with us and show to you as we have done so many times in the past to make a real positive difference to your family’s life.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Niece of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that all the staff are very helpful and professional in their roles. All have been very kind and understanding and have really looked after my uncle and auntie. I couldn't rate them higher.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words. It means a lot.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris A (Son of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Tollesby Hall, following a brief stay in hospital. She received end-of-life care after enduring four years of symptomatic treatment for cancer. The staff at Tollesby Hall were, at all times, caring and professional. My mother was gravely ill and she passed away at peace and
in no pain. It was a great relief to me to know that she was so well looked after by the genuinely kind staff.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for all your kind words, this means a lot to our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sean W (Son of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly staff who are always happy to help. Not only do they care for the residents, but they also look after the residents' families to make sure they are always welcome at any time.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your support, this means a lot.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances J (Daughter of Resident) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the home are amazing they give my dad so much love and care, which helps our family at this very difficult time. Nothing is ever a problem, they go out of their way to meet our needs! Thank you all.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for all your support, this means a lot to our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Respite Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was in Tollesby Hall Care Home for thirteen months pre and post-surgery and was treated with kindness and dignity for all the time. Choice of food was two choices - lunch and tea. Variable in quality. The cleaners really put themselves out to maintain cleanliness and were most helpful. Unfortunately,
the covid virus curtailed activities, since strict rules were observed to avoid the infection. Visiting was extremely restricted unless a patient was 'end-of-life' and then there were special visiting measures in place. Laundry was washed, ironed and returned the next day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vanessa P (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and considerate. Person-centred. Thank you for looking after Dad and us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill W (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the staff at Tollesby Hall. My mum has dementia and the care she receives is second to none. Each and every member of staff shows her patience, understanding and compassion. I felt anxious about transition to a care home, but the staff have settled her quickly and it
has given me great peace of mind knowing that she is so well cared for. CQC report rating for caring is outstanding and my rating is outstanding ... and above!
Reply from Radhika Sisodia, Director at Tollesby Hall Care Home

Thank you so much for your kindness and support. We strive to do our best with our residents who are part of the Tollesby Hall Family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S A (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident for four years and received the best of care. She had Alzheimer's and was treated with dignity and respect. I was very happy with the care provided.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your lovely words. It means a lot to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William R (Partner of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care that my partner is receiving in the care home. I am very worried about my partner's situation but the way she is looked after by the wonderful staff pleases me so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline C (Partner of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were all lovely, caring, polite and very hardworking.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kindness. We will try our best to support you and nurse you back to great health.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E S (Resident) assisted by family/friend published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel very safe and well looked after whilst in the home for rehabilitation after a fall when I fractured my femur.
All staff and management were wonderful with me.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you for your lovely comments. We will try our best to make your stay comfortable and help you rehabilitate.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth H (Niece of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We fell on our feet when our Auntie was accepted at Tollesby Hall at very short notice during the first Covid lockdown. Although we were unable to go into the home until the later stage of her life, the home felt ‘right’.
Our Auntie was very happy at Tollesby Hall, and the care she received was everything
we could have asked for.
In the last week of her life, we were allowed to visit - she was kept comfortable, had a clean nightdress on each day, and the staff showed great care and helped make sure she had a dignified departure. We cannot speak too highly about her care, and our thanks go to all of the staff who looked after her.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kindness and support. We strive to have gold standards on our end of life care. We will pass this message to the staff as it will help them. Thank you so much.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane H (Daughter of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you for the care and attention given to her over the last five years. The smiler (your name), for her that speaks volumes. Even painting her nails, I know my mam would have loved that. RIP 06/02/2021.
Reply from Radhika Sisodia, Director at Tollesby Hall Care Home

Thank you so much, Diane. We really appreciate the support and kindness.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan A (Daughter of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The quality of care received from the carers is exceptional. They were always very attentive to Mum and carried out our requests when we had complaints. They went out of their way to continue to check the laundry when we complained, as Mum, on many occasions was being dressed in other residents clothes,
which to us wasn't at all acceptable. They also look into account our requests that the meals she was given were what she liked to eat as Mum never ate red meat. When she rejected a meal, it would be because she would never have eaten it at home. Thank you very much for the caring staff who did support her.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you Jan, we do take into account residents needs and any information from families helps with care of their loved ones. We continue to care, support and keep our lovely residents safe, happy and healthy.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Tollesby Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.558 for Tollesby Hall Care Home is calculated as follows: ( (256 Excellents x 5) + (106 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 385 Ratings = 4.558
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tollesby Hall Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Ginita

Ginita Dedman

Job Title: Home Manager Joined: 2021

My name is Ginita, I am married with three children and 10 grandchildren. I started my care journey as a carer in a small home of 10 residents with learning disabilities for twelve years before deciding to become a nurse. I studied at Teesside University at the age of 42 and qualified as an adult nurse in 2017 with a first-class with honours.


I started my nursing career in James Cook Hospital, but knew that my passion was within the community. I have worked in care homes since 2018 and have enjoyed my journey since, learning new skills and mentoring newly qualified nurses.


I started at Tollesby Hall in January 2021, and I have progressed from nurse to lead nurse, then to clinical lead. I was then promoted to Care Home Manager in August 2025.


I am passionate about nursing and like to feel I make a difference to residents' and families lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tollesby Hall Care Home to verify any information. View our terms and conditions. Tollesby Hall Care Home has an Enhanced Service - more info.