Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care.
At Tollesby Hall residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.
Chefs at Tollesby Hall pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.
Fees can be discussed with the home.
Contact Tollesby Hall Care Home to confirm what's included and get a personalised quote:
Tollesby Hall Care Home has a Review Score of 9.6 (9.551) out of 10, based on 27 reviews in the last 2 years.
Over all time Tollesby Hall Care Home has 135 reviews.
My daughter has only been at Tollesbury Hall for one month in that time we have found her to be more alert. She seems to be well cared for by the staff who seem dedicated to their work. Everyone has been very helpful. I think professional is the world to use.
My daughter has only been at Tollesbury Hall for one month in that time we have found her to be more alert. She seems to be well cared for by the staff who seem dedicated to their work. Everyone has been very helpful. I think professional is the world to use.
My wife is a resident of Tollesby Hall Care Home. She has settled in well and is well cared for by all the staff. She finds them friendly, understanding, helpful and caring. The basic nursing care is excellent and so have all the supporting staff. She is always well-attired when I visit her. She...
My wife is a resident of Tollesby Hall Care Home. She has settled in well and is well cared for by all the staff. She finds them friendly, understanding, helpful and caring. The basic nursing care is excellent and so have all the supporting staff. She is always well-attired when I visit her. She told me the meals are great. The manager and her staff always welcomed me with a big smile and asked if there are issues regarding my wife's care etc. and willing to help. The corridors are always clean and free flow, nothing blocking. Should I need a care home to spend the rest of my life, it will be Tollesby Hall Care Home. Well done to the manager and all staff.
It's wonderful to hear about your positive experience with Tollesby Hall Care Home and the excellent care they are providing for your wife. It's especially heartening to know that the staff there are not only proficient in their nursing care but also warm and welcoming, which significantly...
It's wonderful to hear about your positive experience with Tollesby Hall Care Home and the excellent care they are providing for your wife. It's especially heartening to know that the staff there are not only proficient in their nursing care but also warm and welcoming, which significantly contributes to the overall atmosphere and quality of life for the residents. The attention to detail, from ensuring your wife is well-attired to maintaining clean and unobstructed corridors, reflects their commitment to a high standard of care. Your willingness to consider Tollesby Hall for your own future care needs speaks volumes about your trust and satisfaction with their services. Such feedback is invaluable for the care home staff and management, as it acknowledges their hard work and dedication. Thank you for taking the time to share your experience.
A really bad choice and decision to move mam here. From the start, some manager's attitudes to us and Mam were shocking to say the least. Many concerns were raised to the uninterested home manager. Mam was denied her own bank card for 5 weeks until I involved Dols. She was always left in bed often...
A really bad choice and decision to move mam here. From the start, some manager's attitudes to us and Mam were shocking to say the least. Many concerns were raised to the uninterested home manager. Mam was denied her own bank card for 5 weeks until I involved Dols. She was always left in bed often missing meals. They sometimes forgot to feed her or just left her asleep. I have photos of some food disgraceful! Mam relied on us to provide meals and food. They said she was too frail to go on the toilet so she was told to just use her pad in her bed how degrading. When we asked for a jug of water we were told to use the sink in her room, often dirty as they used it for her personal care. The door of the corridor was kept locked and I was frequently isolated on the floor with no staff supervision for residents in bed. To leave the unit I had to use my phone to be let out. Some staff were really good but some were not and Mam was often unkempt. We moved Mam to another care home!
This was a financial driven complaint. The resident was perfectly happy at the care home and did not want to move.
5*! This review was written after the death of my father in October of 2023. At the age of 94, my father had spent two years in Tollesby Hall. Lucid until almost the end he had little but praise for the staff and the care that he was given. That there were no recriminations for his continual bowel...
My sister was permitted to spend the night in his room as the final days arrived and there was nothing but sympathy and help as residential care became nursing care and finally palliative care.
Thank you so much for taking the time to leave such a heartfelt and detailed 5-star review. We are deeply touched by your words, especially during what we know must be a challenging time following the loss of your father.
It is truly heartening to hear that your father held the staff and the...
Thank you so much for taking the time to leave such a heartfelt and detailed 5-star review. We are deeply touched by your words, especially during what we know must be a challenging time following the loss of your father.
It is truly heartening to hear that your father held the staff and the care at Tollesby Hall in high regard. We understand how sensitive and challenging the situations surrounding bowel and urinary issues can be, and we're glad to know that we were able to provide care with dignity and respect, alleviating any feelings of embarrassment for your father.
Your insights into the dedication and respectful attitude of our staff are particularly valuable. We pride ourselves on not only providing professional care but also on fostering a genuine connection with our residents, recognizing and honouring their individuality.
Our thoughts are with you and your family during this time.
Tollesby Hall was recommended as a place where my relative would receive the best of care as he coped with his progressive MND. The staff cared for his numerous physical and psychological needs with skill and sensitivity. He particularly appreciated the interaction between residents and staff and...
Tollesby Hall was recommended as a place where my relative would receive the best of care as he coped with his progressive MND. The staff cared for his numerous physical and psychological needs with skill and sensitivity. He particularly appreciated the interaction between residents and staff and amongst the residents themselves. The home maintains the highest standards of hygiene, diet and domestic care. Staff were welcoming to me when visiting and responsive to any needs or concerns. I wholeheartedly recommend Tollesby Hall as a fine nursing home.
We really appreciate you taking time out to write a review, this means so much to us. We will continue to care for all our residents with kindness and dignity.
The staff are caring and efficient. The end-of-life care is exceptional with nothing too much trouble...
If I or a relative needed care this is the home I would try to go to.
I would like to extend my heartfelt thanks for your thoughtful and positive review of our care home. Your kind words, particularly coming from someone with your experience and perspective as a member of a Christian voluntary network and a minister of the Eucharist in the Catholic Church, mean a...
I would like to extend my heartfelt thanks for your thoughtful and positive review of our care home. Your kind words, particularly coming from someone with your experience and perspective as a member of a Christian voluntary network and a minister of the Eucharist in the Catholic Church, mean a great deal to us.Your comments about the decor being bright and cheerful also bring us great joy, as we strive to create a welcoming and comfortable environment for both residents and visitors. We are glad that these efforts have positively impacted your visits, especially in facilitating ease of access for your husband.
My cousin came back from hospital on an end of life care pathway and he died in dignity and peacefully.
My cousin came back from hospital on an end of life care pathway and he died in dignity and peacefully.
Thank you, your generous review fills our staff with pride, knowing that we are able to deliver the utmost care to your loved ones. We sincerely appreciate your kind words.
My father lived in this care home for nearly three years until he passed away in February. Overall, we were happy with his care and felt the staff looked after him well. We would question whether the communication with us could have been better at times. Although a number of the staff were clearly...
My father lived in this care home for nearly three years until he passed away in February. Overall, we were happy with his care and felt the staff looked after him well. We would question whether the communication with us could have been better at times. Although a number of the staff were clearly upset when he died, we were very disappointed no one from the care home (staff) attended his funeral.
My mum had spent several months in hospital, bed bound, after suffering a stroke. Mum was diagnosed with lung cancer whilst in hospital so alternative specialist care was required and Tollesby Hall was recommended. All of the staff were incredible to both Mum and the family, nothing was too much....
My mum had spent several months in hospital, bed bound, after suffering a stroke. Mum was diagnosed with lung cancer whilst in hospital so alternative specialist care was required and Tollesby Hall was recommended. All of the staff were incredible to both Mum and the family, nothing was too much. The level of care was exceptional. Mum sadly passed away in the early hours 02/11/22. The family are extremely grateful to all of the staff at Tollesby Hall for everything that they did for Mum in her final months. We as a family would definitely recommend Tollesby Hall to any family seeking specialist care for a loved one.
Thank you so much, Barry. This means a lot to us and our staff.
My mum was discharged to Tollesby Hall Care Home from the hospital for a period of recuperation following a fall. The staff were excellent and took great care of her and were genuinely sorry to see her leave after recovering well enough to return home. They were always on hand to answer any...
My mum was discharged to Tollesby Hall Care Home from the hospital for a period of recuperation following a fall. The staff were excellent and took great care of her and were genuinely sorry to see her leave after recovering well enough to return home. They were always on hand to answer any questions we had and we were very happy with the care she received.
The care given to my father at Tollesby Hall Care Home was excellent in all aspects. The staff and management were professional, personable and fully understanding of my father's needs. Nothing was too much trouble and the care shown to his needs was exemplary and all staff were a credit to the...
The care given to my father at Tollesby Hall Care Home was excellent in all aspects. The staff and management were professional, personable and fully understanding of my father's needs. Nothing was too much trouble and the care shown to his needs was exemplary and all staff were a credit to the care home.
13 months spent with Alzheimer's. Very quick decline over six days. The staff were so good, not just to my husband but also to myself - a 79-year-old with my own health problems, as I stayed 24/7 I was given a room with food and drink at all times. 26th October at 8.28, my husband passed. The nurse...
13 months spent with Alzheimer's. Very quick decline over six days. The staff were so good, not just to my husband but also to myself - a 79-year-old with my own health problems, as I stayed 24/7 I was given a room with food and drink at all times. 26th October at 8.28, my husband passed. The nurse let them down, did not speak. Took my daughter's word. Stood in doorway. Said OK. Never met her before. So sad for us and the home.
Apart from the expected daily care, the Tollesby team helped personalise my sister’s room, took their time to make her as comfortable as...
Apart from the expected daily care, the Tollesby team helped personalise my sister’s room, took their time to make her as comfortable as possible, made her laugh and smile as well as kept us informed on a daily basis. I can’t recommend this extremely caring home and the team highly enough. Highly recommended!
Thank you so much for your support and kind words. We will continue to strive for the best.
My mum was in Tollesby Hall Care Home for only a few days after being in hospital for 8 weeks, we were looking forward to getting her into the care home and out of hospital and we couldn't have picked a better place, the staff in there were amazing so caring and nothing seemed too much trouble, Mum...
My mum was in Tollesby Hall Care Home for only a few days after being in hospital for 8 weeks, we were looking forward to getting her into the care home and out of hospital and we couldn't have picked a better place, the staff in there were amazing so caring and nothing seemed too much trouble, Mum passed away after only being in the home three days but we know she received the best care she could have had. Thank you to all of the lovely people that cared for her and made us feel so welcome as well.
Thank you so much for kindness and well wishes towards our staff. We try our best and have recently achieved Gold Standards in End of Life.
I would like to say a big thank you to all the staff at Tollesby Hall care home, who have taken care of our mam, a complex care resident, with patience, professionalism and above all, kindness over the last year. Cleaners, carers, and admin staff have all gone out of their way to make Mam feel...
I would like to say a big thank you to all the staff at Tollesby Hall care home, who have taken care of our mam, a complex care resident, with patience, professionalism and above all, kindness over the last year. Cleaners, carers, and admin staff have all gone out of their way to make Mam feel cared for and valued. Also, the nursing staff have been exemplary in everything they do.
Thank you so much for your lovely kind words. We continually strive to do our best. Please come and visit anytime.
My beloved Mum went into Tollesby Hall for the last three weeks of her life. During that time, she received the highest level of nursing care, consideration and respect from all of the staff that make up the wonderful and dedicated team. From my initial visit to Tollesby Hall, I could feel the...
My beloved Mum went into Tollesby Hall for the last three weeks of her life. During that time, she received the highest level of nursing care, consideration and respect from all of the staff that make up the wonderful and dedicated team. From my initial visit to Tollesby Hall, I could feel the difference from the other homes I had seen. All of the residents were very clean and well presented and seemed happy. The only smell was of mild cleaning fluids, the home was nice and warm, but not stuffy as the windows were all slightly open. As well as the caring element, the office staff were on top of the paperwork, giving confidence that the home is well run and organised. The nurses were always available to answer questions and explain things clearly so non-medical people can understand. Thank you all so much.
Unfortunately, my mum only spent ten days in Tollesby Hall before ending her days in hospital, but she settled really quickly and was happy there. She liked to watch the activity outside her room and loved the friendly staff. I was confident she was well looked after and cared for by the...
Unfortunately, my mum only spent ten days in Tollesby Hall before ending her days in hospital, but she settled really quickly and was happy there. She liked to watch the activity outside her room and loved the friendly staff. I was confident she was well looked after and cared for by the professional, supportive and caring staff. She also loved her pretty, spacious room.
Thank you so much for your kind words. It means a great deal to our staff.
I asked if I could visit Dad when he...
I asked if I could visit Dad when he arrived so I knew he was happy and settled and he had everything he needed close by due to his mobility. I was told I would need to take a lateral flow test which would take half an hour for the results and then I could have an hour with Dad. I was happy with that and they seemed accommodating. I said I would arrive early evening. When I arrived the member of staff went for a test, she was about ten minutes. Then another member of staff came and said I couldn’t see him, I said it was all arranged, etc… but no. This to me was a safeguarding concern! They ended up bringing dad down to see me, he looked dreadful. I brought dad home that night. The food they gave would have fed a 5-year-old.
We are sorry to hear about your experience at our home. It’s happened during the height of the pandemic at an incredibly painful time for all of us. The Government had strict guidelines and regulations. Anyone coming from a hospital or community had to isolate for 14 days, so they were not allowed...
We are sorry to hear about your experience at our home. It’s happened during the height of the pandemic at an incredibly painful time for all of us. The Government had strict guidelines and regulations. Anyone coming from a hospital or community had to isolate for 14 days, so they were not allowed visitors and this should have been communicated to you. We are sorry. Your father was only with us for a few short hours and so his appearance would not have changed much in that time. He came to us famished, so he was immediately given several options, he chose what he wanted and seemed to enjoy it. Once finished he was given the opportunity to have more but he declined. We were trying to get him settled in his new surroundings but you made the decision to take him home. We really wish you had delayed that decision and given us the opportunity to help your dad to recover with us and show to you as we have done so many times in the past to make a real positive difference to your family’s life.
I have found that all the staff are very helpful and professional in their roles. All have been very kind and understanding and have really looked after my uncle and auntie. I couldn't rate them higher.
I have found that all the staff are very helpful and professional in their roles. All have been very kind and understanding and have really looked after my uncle and auntie. I couldn't rate them higher.
Thank you so much for your kind words. It means a lot.
My mother was admitted to Tollesby Hall, following a brief stay in hospital. She received end-of-life care after enduring four years of symptomatic treatment for cancer. The staff at Tollesby Hall were, at all times, caring and professional. My mother was gravely ill and she passed away at peace...
My mother was admitted to Tollesby Hall, following a brief stay in hospital. She received end-of-life care after enduring four years of symptomatic treatment for cancer. The staff at Tollesby Hall were, at all times, caring and professional. My mother was gravely ill and she passed away at peace and in no pain. It was a great relief to me to know that she was so well looked after by the genuinely kind staff.
Thank you so much for all your kind words, this means a lot to our staff.
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My name is Ginita, I am married with three children and 10 grandchildren. I started my care journey as a carer in a small home of 10 residents with...
My name is Ginita, I am married with three children and 10 grandchildren. I started my care journey as a carer in a small home of 10 residents with learning disabilities for twelve years before deciding to become a nurse. I studied at Teesside University at the age of 42 and qualified as an adult nurse in 2017 with a first-class with honours.
I started my nursing career in James Cook Hospital, but knew that my passion was within the community. I have worked in care homes since 2018 and have enjoyed my journey since, learning new skills and mentoring newly qualified nurses.
I started at Tollesby Hall in January 2021, and I have progressed from nurse to lead nurse, then to clinical lead. I was then promoted to Care Home Manager in August 2025.
I am passionate about nursing and like to feel I make a difference to residents' and families lives.
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