Tollesby Hall Care Home

1 Slip Inn Bank, Ladgate Lane, Middlesbrough TS8 9EJ
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9.6 123 Reviews
  • Tollesby Hall Care Home, Middlesbrough
Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care.


At Tollesby Hall residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.

Chefs at Tollesby Hall pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Nursing Care: £1100 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1100 – £1300

Fees can be discussed with the home.

These prices are only a guideline, please contact Tollesby Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joanne Robson (Manager)

Local Authority / Social Services

Admission Criteria

  • Able to admit over 24 hour period / Able to admit Nursing Residents
  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1991
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Visitors are welcome all day although as offer protected mealtimes.
    Relatives are welcome to stay with loved ones overnight if wished in final days

Parking

  • Front and rear parking within the property, people also park in the lane outside the grounds

Tollesby Hall Care Home Reviews (123)

9.6

Tollesby Hall Care Home has a Review Score of 9.6 (9.558) out of 10, based on 34 reviews in the last 2 years.
Over all time Tollesby Hall Care Home has 123 reviews.

Overall Experience
  • 89
  • 29
  • 2
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Date Published
  • 123
  • 4
  • 15
  • 34
  • 89
Reviewer Connection to Tollesby Hall Care Home
  • 41
  • 29
  • 10
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 123, showing 61-80
Review from Olwyn O (Wife of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my husband received was first class. I cannot praise them enough. I would have no problem recommending this home to anyone. Thank you so much for everything you have done.
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Review from Julie T (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only at Tollesby Hall Care Home for 5 days before she passed away. The staff were amazing. They could not do enough for Mam. Kind, compassionate, caring and considerate. The chef tried to tempt Mam and made anything she mentioned. Every member of staff was always on hand to help, whatever
we asked for. We were so pleased Mam spent her last days within their circle of love and care.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much, Julie. We really appreciate your kindness and support. We would treat everyone as our family. Come and see us when you can.

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Review from Richard B (Husband of Resident) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank staff enough, I praise them every day they are fantastic. Nothing is too much for them. I have always thanked them. They are the best, I cannot thank them enough. They are the best.
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Review from J Q (Daughter of Resident) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was very well cared for, everyone genuinely cared for Dads needs, wellbeing and happiness, and also for his family members. The staff were very welcoming and very supportive, always expressing an interest in how we were doing, "we are here for you too".
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so so much for your kindness and support. All residents and their families are special to us.

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Review from Andrew D (Nephew of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly due to the Coronavirus situation, my uncle was transferred to Tollesby Hall from the hospital and he passed away without us being able to visit. It was a sad and difficult time. However, all the staff at the care home were kind, caring and professional. We believe that my uncle was very comfortable
and thought his room was lovely. We as a family are so grateful that he was cared for in his last few weeks and made comfortable. Obviously we are unable to comment regarding the food, drink, facilities, etc. due to the COVID pandemic we were unable to visit, but I did walk around the outside grounds which were very impressive. The staff at the care home all do an amazing job but have been through a difficult time of late but still continued to give 100% care. I would recommend Tollesby Hall to family/friends and would rate it as Excellent. Well done to the manager, and all her wonderful staff.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kindness and support. We have been working hard to give all our residents the best care and compassion.

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Review from Sue R (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tollesby Hall is an incredible home, each and every member of staff is so very caring, thoughtful and professional. The care our dad received was impeccable and responsive to all our dad's needs and wishes, along with our family. In unprecedented circumstances, my family and I can never thank you all
enough for the care and support you gave to our dad and our family. We are here for you all too! Thank you.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so so much for kind words and support you give us.

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Review from Leila J (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I took my dad to Tollesby Hall, I felt reassured that he would be cared for by genuinely kind and compassionate people. He received 24/7 care which gave my dad and myself great comfort. He received excellent medical care from the nurses and the carers were wonderful and so attentive.
They managed the stressful time during lockdown so well and always made me feel welcome as a visitor. I cannot thank them enough for their professional and caring work.
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Review from Karen (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly due to the Coronavirus situation, my mum was transferred to Tollesby Hall from the hospital and her life ended without us ever being able to visit her. It was possibly the worst-case scenario any family have to endure. However if you ever need to put your loved ones in the hands of truly wonderful,
caring professionals, please place them in the care of Tollesby Hall. They were with us every step of the way, standing in almost like a family to make sure mum’s last days were the best they could be, which gave us some inner peace. The 'nothing is too much trouble’ attitude that is probably above and beyond the call of duty made the heartbreak bearable, and for that, I will be eternally grateful.
Please note there are one or two elements I can’t really comment on eg food/drink as obviously I wasn’t there, but based on feelings from my mum on all areas, I can give true feedback on, I have given excellent as a rating.
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Review from Sylvia L (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was transferred to Tollesby Hall from hospital after breaking her wrist at home, whilst also suffering from dementia. The staff went above and beyond caring for her, on the ball when mam was in pain and when her arm swelled with the cast. Also, correspondence via phone to me was immediate.
Nothing was a problem for the staff, the food was excellent.
We as a family more than appreciated the work and the professionalism this dedicated staff did for their Family in care.
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Review from K J (Daughter of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Tollesby for two and a half years after leaving a residential home when his needs increased. He was very well looked after, well-fed and formed lovely relationships with his carers. The home surpassed itself last month whilst Dad was on end of life care - their support to us whilst
we stayed overnight at Dad's bedside for over a week was amazing. Even more importantly, their genuine affection, care and respect given to Dad in his final days touched us all, and we will always be so thankful.
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Review from Maureen C (Daughter-in-law of Resident) published on 19 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was well looked after and when she was on end of life all the staff made us as a family very welcome and with extremely good dignity from nurses carers and even domestic staff were so very nice and went above and beyond there roles.
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Review from John (Son of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent caring dedicated staff. Spotlessly clean, nothing is a problem would 100% recommend. What a fantastic caring team within the care home we as a family were lucky to find this place .
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Review from B H (Son of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff went the extra mile for dad. They had time for him. Diverted on the way to work to collect his newspaper and encouraged him. On every visit, I had the strong impression that every member of staff we met genuinely cared about dad. Thank you.
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Review from Christine W (Wife of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I asked my husband the question. He as ha problem writing due to strokes. He has just been for the first time for a week's respite. When he came home I asked him about his week. He said he had nothing to complain about. He felt very safe and secure and well looked after. He said all the staff were wonderful.
When he pressed his buzzer they came straight away. He would have no hesitation going in again.
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Review from G H (Son of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have gone beyond the normal limits and made my mother very happy during her stay.
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Review from Sue K (Daughter of Resident) published on 15 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered the home in 2013. From day one, all of the staff were very welcoming and friendly and my sister and I were sure we had picked the right home. Mum settled in straight away and continued throughout her stay to enjoy living at the home. Sadly in the last few years, she developed dementia
and we had a couple of minor issues but after a meeting with the Manager these were quickly resolved. Mum’s care right up until her death in June this year was excellent, we could not fault the staff for the loving care and attention given to her. They assisted us with getting extra care for mum and she had a peaceful few weeks until her death. I would certainly recommend the home.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words and support. We hope to continue to do our best.

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Review from L B (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most important part of a care home is the care itself, and the staff at Tollesby Hall are outstanding. Very sadly my father passed away during his short stay, but the support we received was excellent. We were treated with dignity, and the staff took time to talk to us to help and guide us through
a difficult time. I only wish I could call out several exceptional staff, but suffice to say everyone was compassionate and caring.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words and support. We value all our families and residents.

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Review from S S (Wife of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a welcoming place to go to. Staff lovely to talk with and so helpful.
Understand fully the needs of residents (as witnessed by me when my husband was in for respite care). Everywhere was so clean and I loved the wooden/lino flooring throughout. So much more hygienic.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words and support.

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Review from C C (Niece of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident for three years. Despite her challenging behaviour, staff are always patient. During my aunts deteriorating health, kindness and dignity ensued. I was always made welcome and as my aunts health failed, I was kept informed and notified when the end came, ensuring I was there to
hold her hand. All nursing staff, domestic and office excellent.
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Review from Rachael M (Relative of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all of the staff at Tollesby Hall for the care and companion shown for my grandpa in the last days of his life.
You made a very difficult situation bearable.
As a family, we are very grateful for everything you did to make him comfortable and also the care you provided for our grandma.
Thank
you.
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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Tollesby Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.558 for Tollesby Hall Care Home is calculated as follows: ( (256 Excellents x 5) + (106 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 385 Ratings = 4.558
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tollesby Hall Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Ginita

Ginita Dedman

Job Title: Home Manager Joined: 2021

My name is Ginita, I am married with three children and 10 grandchildren. I started my care journey as a carer in a small home of 10 residents with learning disabilities for twelve years before deciding to become a nurse. I studied at Teesside University at the age of 42 and qualified as an adult nurse in 2017 with a first-class with honours.


I started my nursing career in James Cook Hospital, but knew that my passion was within the community. I have worked in care homes since 2018 and have enjoyed my journey since, learning new skills and mentoring newly qualified nurses.


I started at Tollesby Hall in January 2021, and I have progressed from nurse to lead nurse, then to clinical lead. I was then promoted to Care Home Manager in August 2025.


I am passionate about nursing and like to feel I make a difference to residents' and families lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tollesby Hall Care Home to verify any information. View our terms and conditions. Tollesby Hall Care Home has an Enhanced Service - more info.