






Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care.
At Tollesby Hall residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.
Chefs at Tollesby Hall pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.
Care Provided by Tollesby Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Fees can be discussed with the home.
Contact Tollesby Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Landona House Ltd
- Private Owned
Person in charge
- Ginita Dedman (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1991
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (32)
Visiting
- Visitors are welcome all day although as offer protected mealtimes. Relatives are welcome to stay with loved ones overnight if wished in final days
Parking
- Front and rear parking within the property, people also park in the lane outside the grounds
Tollesby Hall Care Home Reviews (134)
Tollesby Hall Care Home has a Review Score of 9.5 (9.534) out of 10, based on 26 reviews in the last 2 years.
Over all time Tollesby Hall Care Home has 134 reviews.
The staff at the home are amazing they give my dad so much love and care, which helps our family at this very difficult time. Nothing is ever a problem, they go out of their way to meet our needs! Thank you all.
Thank you so much for all your support, this means a lot to our staff.
I was in Tollesby Hall Care Home for thirteen months pre and post-surgery and was treated with kindness and dignity for all the time. Choice of food was two choices - lunch and tea. Variable in quality. The cleaners really put themselves out to maintain cleanliness and were most helpful. Unfortunately, the covid virus curtailed activities, since strict rules were observed to avoid the infection. Visiting was extremely restricted unless a patient was 'end-of-life' and then there were special visiting measures in place. Laundry was washed, ironed and returned the next day.
Very caring and considerate. Person-centred. Thank you for looking after Dad and us.
I cannot speak highly enough of the staff at Tollesby Hall. My mum has dementia and the care she receives is second to none. Each and every member of staff shows her patience, understanding and compassion. I felt anxious about transition to a care home, but the staff have settled her quickly and it has given me great peace of mind knowing that she is so well cared for. CQC report rating for caring is outstanding and my rating is outstanding ... and above!
Thank you so much for your kindness and support. We strive to do our best with our residents who are part of the Tollesby Hall Family.
My mother was a resident for four years and received the best of care. She had Alzheimer's and was treated with dignity and respect. I was very happy with the care provided.
Thank you so much for your lovely words. It means a lot to us.
I am so happy with the care that my partner is receiving in the care home. I am very worried about my partner's situation but the way she is looked after by the wonderful staff pleases me so much.
The staff were all lovely, caring, polite and very hardworking.
Thank you so much for your kindness. We will try our best to support you and nurse you back to great health.
All staff and management were wonderful with me.
Thank you for your lovely comments. We will try our best to make your stay comfortable and help you rehabilitate.
Our Auntie was very happy at Tollesby Hall, and the care she received was everything we could have asked for.
In the last week of her life, we were allowed to visit - she was kept comfortable, had a clean nightdress on each day, and the staff showed great care and helped make sure she had a dignified departure. We cannot speak too highly about her care, and our thanks go to all of the staff who looked after her.
Thank you so much for your kindness and support. We strive to have gold standards on our end of life care. We will pass this message to the staff as it will help them. Thank you so much.
Thank you for the care and attention given to her over the last five years. The smiler (your name), for her that speaks volumes. Even painting her nails, I know my mam would have loved that. RIP 06/02/2021.
Thank you so much, Diane. We really appreciate the support and kindness.
The quality of care received from the carers is exceptional. They were always very attentive to Mum and carried out our requests when we had complaints. They went out of their way to continue to check the laundry when we complained, as Mum, on many occasions was being dressed in other residents clothes, which to us wasn't at all acceptable. They also look into account our requests that the meals she was given were what she liked to eat as Mum never ate red meat. When she rejected a meal, it would be because she would never have eaten it at home. Thank you very much for the caring staff who did support her.
Thank you Jan, we do take into account residents needs and any information from families helps with care of their loved ones. We continue to care, support and keep our lovely residents safe, happy and healthy.
The care and attention my husband received was first class. I cannot praise them enough. I would have no problem recommending this home to anyone. Thank you so much for everything you have done.
My mother was only at Tollesby Hall Care Home for 5 days before she passed away. The staff were amazing. They could not do enough for Mam. Kind, compassionate, caring and considerate. The chef tried to tempt Mam and made anything she mentioned. Every member of staff was always on hand to help, whatever we asked for. We were so pleased Mam spent her last days within their circle of love and care.
Thank you so much, Julie. We really appreciate your kindness and support. We would treat everyone as our family. Come and see us when you can.
I can't thank staff enough, I praise them every day they are fantastic. Nothing is too much for them. I have always thanked them. They are the best, I cannot thank them enough. They are the best.
My dad was very well cared for, everyone genuinely cared for Dads needs, wellbeing and happiness, and also for his family members. The staff were very welcoming and very supportive, always expressing an interest in how we were doing, "we are here for you too".
Thank you so so much for your kindness and support. All residents and their families are special to us.
Sadly due to the Coronavirus situation, my uncle was transferred to Tollesby Hall from the hospital and he passed away without us being able to visit. It was a sad and difficult time. However, all the staff at the care home were kind, caring and professional. We believe that my uncle was very comfortable and thought his room was lovely. We as a family are so grateful that he was cared for in his last few weeks and made comfortable. Obviously we are unable to comment regarding the food, drink, facilities, etc. due to the COVID pandemic we were unable to visit, but I did walk around the outside grounds which were very impressive. The staff at the care home all do an amazing job but have been through a difficult time of late but still continued to give 100% care. I would recommend Tollesby Hall to family/friends and would rate it as Excellent. Well done to the manager, and all her wonderful staff.
Thank you so much for your kindness and support. We have been working hard to give all our residents the best care and compassion.
Tollesby Hall is an incredible home, each and every member of staff is so very caring, thoughtful and professional. The care our dad received was impeccable and responsive to all our dad's needs and wishes, along with our family. In unprecedented circumstances, my family and I can never thank you all enough for the care and support you gave to our dad and our family. We are here for you all too! Thank you.
Thank you so so much for kind words and support you give us.
From the moment I took my dad to Tollesby Hall, I felt reassured that he would be cared for by genuinely kind and compassionate people. He received 24/7 care which gave my dad and myself great comfort. He received excellent medical care from the nurses and the carers were wonderful and so attentive. They managed the stressful time during lockdown so well and always made me feel welcome as a visitor. I cannot thank them enough for their professional and caring work.
We as a family more than appreciated the work and the professionalism this dedicated staff did for their Family in care.
Please note there are one or two elements I can’t really comment on eg food/drink as obviously I wasn’t there, but based on feelings from my mum on all areas, I can give true feedback on, I have given excellent as a rating.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Tollesby Hall Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Tollesby Hall Care Home.
Accreditations
There are no accreditations posted yet for Tollesby Hall Care Home.
Meet the Team (1)

My name is Ginita, I am married with three children and 10 grandchildren. I started my care journey as a carer in a small home of 10 residents with learning disabilities for twelve years before deciding to become a nurse. I studied at Teesside University at the age of 42 and qualified as an adult nurse in 2017 with a first-class with honours.
I started my nursing career in James Cook Hospital, but knew that my passion was within the community. I have worked in care homes since 2018 and have enjoyed my journey since, learning new skills and mentoring newly qualified nurses.
I started at Tollesby Hall in January 2021, and I have progressed from nurse to lead nurse, then to clinical lead. I was then promoted to Care Home Manager in August 2025.
I am passionate about nursing and like to feel I make a difference to residents' and families lives.
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