Tollesby Hall Care Home

Please note there are one or two elements I can’t really comment on eg food/drink as obviously I wasn’t there, but based on feelings from my mum on all areas, I can give true feedback on, I have given excellent as a rating.

My father was in Tollesby for two and a half years after leaving a residential home when his needs increased. He was very well looked after, well-fed and formed lovely relationships with his carers. The home surpassed itself last month whilst Dad was on end of life care - their support to us whilst we stayed overnight at Dad's bedside for over a week was amazing. Even more importantly, their genuine affection, care and respect given to Dad in his final days touched us all, and we will always be so thankful.

My mother-in-law was well looked after and when she was on end of life all the staff made us as a family very welcome and with extremely good dignity from nurses carers and even domestic staff were so very nice and went above and beyond there roles.

Excellent caring dedicated staff. Spotlessly clean, nothing is a problem would 100% recommend. What a fantastic caring team within the care home we as a family were lucky to find this place .

All the staff went the extra mile for dad. They had time for him. Diverted on the way to work to collect his newspaper and encouraged him. On every visit, I had the strong impression that every member of staff we met genuinely cared about dad. Thank you.

I asked my husband the question. He as ha problem writing due to strokes. He has just been for the first time for a week's respite. When he came home I asked him about his week. He said he had nothing to complain about. He felt very safe and secure and well looked after. He said all the staff were wonderful. When he pressed his buzzer they came straight away. He would have no hesitation going in again.

All the staff have gone beyond the normal limits and made my mother very happy during her stay.

My mother entered the home in 2013. From day one, all of the staff were very welcoming and friendly and my sister and I were sure we had picked the right home. Mum settled in straight away and continued throughout her stay to enjoy living at the home. Sadly in the last few years, she developed dementia and we had a couple of minor issues but after a meeting with the Manager these were quickly resolved. Mum’s care right up until her death in June this year was excellent, we could not fault the staff for the loving care and attention given to her. They assisted us with getting extra care for mum and she had a peaceful few weeks until her death. I would certainly recommend the home.

The most important part of a care home is the care itself, and the staff at Tollesby Hall are outstanding. Very sadly my father passed away during his short stay, but the support we received was excellent. We were treated with dignity, and the staff took time to talk to us to help and guide us through a difficult time. I only wish I could call out several exceptional staff, but suffice to say everyone was compassionate and caring.

Understand fully the needs of residents (as witnessed by me when my husband was in for respite care). Everywhere was so clean and I loved the wooden/lino flooring throughout. So much more hygienic.

My aunt was a resident for three years. Despite her challenging behaviour, staff are always patient. During my aunts deteriorating health, kindness and dignity ensued. I was always made welcome and as my aunts health failed, I was kept informed and notified when the end came, ensuring I was there to hold her hand. All nursing staff, domestic and office excellent.

Thank you.

I did complain and the home has reduced the volume of the buzzer. It is much better but I can still hear the others. There is an identical system at a Hospice, but with lights outside of the rooms, not buzzers!

I would have no hesitation in recommending the home to friend and family and others.

Thank you to all the staff for the wonderful job you do, we feel lucky to be on this journey with you.

My dad spent the last two years of his life at Tollesby Hall Care Home after suffering a stroke. His complex needs were met well by the staff. His appearance was kept clean and tidy, clean dressings were applied daily and he never suffered with bed sores. Members of staff were warm and friendly, maintaining a sense of humour, which I know my dad appreciated, even though he struggled to talk clearly. My dad also had to be peg fed and the management of Tollesby was the only home we initially contacted who agreed to accept him as a resident, despite his complex needs.

This excellence in provision of care means so much to all her family.

Mum was comfortable.

My father came to Tollesby Hall in July 2018 after an unpleasant experience in his previous home and became very withdrawn. Within two days, the difference was immense, both physically and mentally. My family highly regard the care being shown to dad daily.

My mother received the most kind, considerate, compassionate and professional care and attention while in the hands of the staff at Tollesby Hall. They were wonderful to my mother, self and rest of my family and could not praise them all highly enough.