Piper Court

Sycamore Way, Hardwick, Stockton-on-Tees TS19 8FR
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8.8 45 Reviews
  • Piper Court, Stockton-on-Tees
The residents of Piper Court Care Home are perhaps best described as hard-working, warm and generous people, reflecting the values of the community they come from, which is a housing estate in Stockton-on-Tees, where Piper Court is located.

The welcome that visitors to Piper Court receive reflects the friendliness that is typical of the wider community: a smile, a warm greeting and the offer of a cuppa.

Many of the staff are from the local community, so interaction with residents is natural and relaxed. They share a sense of community, as well as experiences and values. So, building relationships with residents and their families is usually a very smooth process.

Residents are encouraged to stay active, and the activities coordinator takes time with each resident to find out what they would be interested in doing, like gardening. People also come in to talk about activities in the local community that might interest the residents and visits are regularly planned, including from local schools, colleges and the church. The important thing is that staff want to give residents a choice about what they do.

Resident involvement is an important part of the care package at Piper Court. There are monthly resident assemblies and residents also sit on job interview panels. They pose some very interesting questions and it gives Piper Court a good insight into how new staff will react with the residents.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 60 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Jo Butler (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Piper Court Reviews (45)

Total of 45, showing 21-40
8.8

Piper Court has a Review Score of 8.8 (8.798) out of 10, based on 5 reviews in the last 2 years. Over all time Piper Court has 45 reviews.

Overall Experience

  • 27
  • 16
  • 2
  • 0
  • 0

Date Published

45
0
1
5
40

Review from H H (Wife of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied - so far.
Everyone has been kind and thoughtful.

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Review from Margaret H (Wife of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care and attention my husband is receiving in this care home. The staff are very attentive to his needs. They are also very willing if I ask for their help in any way. As a family, we feel very lucky to have got him in a very pleasant room in this establishment.

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Review from E B (Daughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always experienced gentle, affectionate care from all members of staff, who show genuine concern for her safety and well being.
As a family, we have been made to feel extremely welcome and nothing has ever been too much trouble.
Mum's 100th Birthday Party, organised by staff at the home, was
a wonderful celebration.

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Review from G H (Daughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Piper Court is a clean, friendly care home.
Most of the staff are very caring and look after the residents.
Maybe more thought could be put into meals - not always tailored to meet the needs of diabetics.
Also, more baths/showers should be given to residents unable to help themselves.

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Review from Jordan L (Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome to the home was heartwarming, all staff were very attentive and ensured that all needs were fully assessed prior to her arrival. A very community like atmosphere.

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Review from Thomas C (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care home and staff very pleased with the care my mother receives.

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Review from Stephen D (Nephew of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant staff and good atmosphere. My auntie was well looked after and she loved to watch horse racing and tennis in the TV room.

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Review from Claire D (Granddaughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandfather came into Piper Court in July 2017 and the staff have been brilliant. Any problems they have informed either my father or me. They have provided my grandfather with care and support and have provided reassurance to him when needed.

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Review from J C (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a temporary resident for a period of respite care.
She has loved her stay and is considering permanent care at this home.
This reflects the level of care she has been given by all the staff who could not have done more for her.
Thank you very much.

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Review from Patricia W (Daughter-in-law of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been absolutely excellent all of the staff have been very attentive and caring.
I would recommend this home to anybody and as a result, we will be back.

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Review from Barbara D (Niece of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful home. It is clean and never smells as some homes do. I cannot praise the staff on the 1st floor enough. They are kind, caring and affectionate to the patients far beyond their remit. My aunt has been very happy and content to stay in this home and I would recommend it without hesitation.

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Review from Joyce M (Wife of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my husband's care. I feel comfortable whilst he is in Piper Court.

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Review from Laura D (Niece of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care my aunt received during her time at Piper Court, no concerns at all.

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Review from Allison M (Wife of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is really friendly and makes sure people are looked after.

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Review from S B (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms are spacious, staff are friendly and very helpful good at there jobs and always there when needed and good at explaining things. Breakfast is good evening meals not so good. Overall very satisfied with care of my father.

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Review from L S (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall opinion of Piper Court is good, the staff treat residents with resp[ect. The food is very good and plentiful. It will never be as good as being in their own home but no care home will be. I am satisfied that my mam and dad's all-round needs are generally cared for.

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Review from Jean G (Sister of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good nurses and staff they look after my brother amazingly.

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Review from Melanie P (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Piper Court for just four months and in that time I could not fault the care and attention he received. I felt that all the staff from management down were kind and caring, they all took the time to get to know him and I feel they were very genuine. They were professional
in their care and above all very friendly to all my family.

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Review from Jennifer K (Daughter of Resident) published on 1 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Piper Court since February of this year. He has been happy and content and the staff are always there if I need any advice relating to my Dad's welfare. Nothing is any inconvenience to them and they are always ready to help in any circumstance.

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Review from E M (Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Current Review Score: 8.8 (8.798)

Overview of Review Score

The Review Score of 8.8 (8.798) out of 10 for Piper Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Piper Court is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) ) ÷ 59 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.917 Points relating to the number of positive Reviews for Piper Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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