Victoria House Care Home

Bath Lane, Stockton-on-Tees TS18 2DX
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9.7 106 Reviews
  • Victoria House Care Home, Stockton-on-Tees
The team at Victoria House Care Home, situated in the residential area of Stockton, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly home offers many facilities for residents to enjoy such as on-site hair salon, spacious garden and sensory room and the enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

The catering team at Victoria House understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Victoria House likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Victoria House, residents take an active role in the Stockton community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Victoria House.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1162

These prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amanda Gell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (70)

Victoria House Care Home Reviews (106)

9.7

Victoria House Care Home has a Review Score of 9.7 (9.674) out of 10, based on 16 reviews in the last 2 years.
Over all time Victoria House Care Home has 106 reviews.

Overall Experience
  • 80
  • 24
  • 2
  • 0
  • 0
Date Published
  • 106
  • 3
  • 9
  • 16
  • 90
Reviewer Connection to Victoria House Care Home
  • 51
  • 13
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 106, showing 101-106
Review from Megan (Granddaughter of Resident) published on 23 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cant recommend Victoria House enough from day one they have been so caring not just to my nana but to my whole family making us feel welcome and that my nana is in truly good hands. Victoria House have been fantastic in keeping us updated regularly. They make you feel welcome and are always helpful
day or night. Thank you Victoria House (Victoria Wing) for all the care so far words cant thank you enough just knowing my Nana is safe and well looked after. I would highly recommend Victoria House after having looked around this is by far the best.
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Review from Hannah G (Daughter of Resident) published on 14 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Victoria house nursing, what an outstanding home my dad recently died in there and I just want to say if anyone is looking in the future for a nursing home then this one comes highly recommended, the staff are truly amazing girls and will go to great lengths not only for the residents but the family
as well.
We see all bad press about these places it's why I'm posting this about this one, when my dad first went in we didn't think he would make his birthday, so these helped us make his birthday happen sooner, they baked a cake decorated his room etc. Made it real and did the same on his real birthday.
They made me feel so welcome I can't say enough good things about this nursing home or the staff other than I couldn't of wished for a better place for my dad to be in.
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Review from K T (Son of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For looking after my mother, I am very happy with all the help and aftercare given to her by all the staff. The home and the bedrooms, corridors are all kept up to a 5 star rating and the staff are so friendly and helpful at all times. Mam does not want for anything so with this we would not put her
anywhere else. Many thanks, to all at Victoria House Care Home. Keep it going.
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Review from N A (Son of Resident) published on 23 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, staff are credit to their professions and to the folks they care and support. It is a pleasure putting the care and safety of my loved one into your hands. I can sleep well at night knowing where she is thank you all so very very much.
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Review from Mary W (Friend of Resident) published on 14 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was taken into Victoria House Care Home from hospital for "end of life care". I can't praise the staff enough. They were so very kind and caring. My friend had a very peaceful passing away due to the care, dignity and atmosphere of Victoria House Care Home, it was wonderful.
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Review from Marie T (Daughter of Resident) published on 5 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a social recluse until she moved into Victoria House. The staff encouraged and supported her to become sociable and outgoing. The admission to the home was the best decision as a family we made and for us no care home could surpass Victoria House.
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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Victoria House Care Home is calculated as follows: ( (129 Excellents x 5) + (56 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

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