Victoria House Care Home

Bath Lane, Stockton-on-Tees TS18 2DX
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9.7 106 Reviews
  • Victoria House Care Home, Stockton-on-Tees
The team at Victoria House Care Home, situated in the residential area of Stockton, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly home offers many facilities for residents to enjoy such as on-site hair salon, spacious garden and sensory room and the enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

The catering team at Victoria House understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Victoria House likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Victoria House, residents take an active role in the Stockton community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Victoria House.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1162

These prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amanda Gell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (70)

Victoria House Care Home Reviews (106)

9.7

Victoria House Care Home has a Review Score of 9.7 (9.674) out of 10, based on 16 reviews in the last 2 years.
Over all time Victoria House Care Home has 106 reviews.

Overall Experience
  • 80
  • 24
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Date Published
  • 106
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Reviewer Connection to Victoria House Care Home
  • 51
  • 13
  • 5
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  • 3
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  • 1
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Total of 106, showing 1-20
Review from K A (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are approachable to ask questions.
The manager has helped with any concerns my family have had.
Garden area is getting improved, able to sit outside to enjoy sun.
Need activities to be done in Victoria Part.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria House Care Home

Thank you for taking the time to review Victoria House, we really appreciate it.We have just appointed a Well Being Coordinator who is currently completing our induction and will be joining Victoria House very soon.

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Review from P M (Wife of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy to leave my husband in Victoria House for respite. All the staff are very caring and looked after him well. Wouldn't hesitate to leave him there again. Highly recommend.
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Review from A D (Cousin of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin always seems to be happy at Victoria House (a lot more than she was where she resided previously).
The staff are always Pleasant and polite.
Her room IS always clean and her personal hygiene is taken care of with care and dignity.
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Review from J C (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum moved into Victoria House and is temporary for now. I am hoping she can stay permanently. The staff are always pleasant and polite and friendly. Mam is well looked after and seems quite settled.
Her room is homely and we have been allowed to put up pictures from home. Mam is always clean and
tidy and well looked after. I have no concerns.
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Review from Jane R (Daughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our late father spent his last few weeks in Victoria House & we couldn't have picked a better place for him to be looked after. The minute my sister & I went for a look around it had such a welcoming feel about it. The staff were so caring & couldn't do enough for dad & us. We had only just lost our
mother when Dad was admitted to Victoria House we were feeling very emotional. The staff were extremely supportive & went out of their way to make sure we were ok. We would highly recommend Victoria House to anyone who might be looking for a Care Home for a loved one in the near future.
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Review from K R (Daughter of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was a resident at Victoria House between 6/9/24 and 8/10/24 in the nursing department. During this time we found that the home met and exceeded our expectations. We have had experiences with 2 other care homes in the Stockton On Tees area and can say hand on heart that Victoria House provided
the best care. The care from all staff was excellent, response time to any request was extremely quick and efficient. The food was of such a high standard. My family and I would like to express our thanks to you all.
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Review from D W (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very friendly, calm, attentive and professional.
My Mum is very happy to be here, and I'm happy that Mum's happy.
The nurses keep me updated and the communication is excellent.
The place is always clean and tidy.
No complaints from us. 10 out of 10!
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Review from Abi M (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff, great service. Take really good care of my mum.
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Review from Steve N (Son of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We recently had a lovely afternoon tea organised by the home and have frequently observed my mum having fun and enjoying her stay.
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Review from Andrew W (Husband of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout the period I have found the atmosphere at Victoria House to be very welcoming. The staff cannot be faulted with their caring and attentive attitude. They always have a smile and do their utmost to see the residents are cared for and comfortable, given the onerous conditions that they have
to work in. The activities that are put on while not possible for all bring a welcome variation, in particular the singing and dancing sessions.
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Review from J R (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a lovely welcome.
Mam's well looked after, fed, and watered.
Very clean home and friendly staff - always there to help.
Activities this year are very well organised.
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Review from Ben S (Son of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum moved over here, I have been so happy with how she has settled. All the staff, without exception, have been amazing! Showing real, genuine care, love and attention. Whether I visit Monday morning or Sunday night, it is always consistent and I have so much appreciation and thanks to all
the staff. Thank you.
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Review from Gary H (Husband of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is making my wife's life so comfortable and the care is excellent. Can't fault anything we are always made welcome as a family. The staff are so pleasant and caring for my wife. All needs are met and she is made as comfortable as possible. I would recommend anybody to place their family member
here.
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Review from Laura H (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very kind and caring. Very happy with the support caregivers who care for my mum. The environment is clean, tidy home, very welcoming relaxed and happy. Thank you all so much to all staff in all departments.
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Review from A S (Niece of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle is residing in your care home at present. From the first point of contact with the home manager to nursing staff and care staff, I have been very impressed. Every time you phone, the staff are very polite and most helpful and on visiting, the interaction with the staff and residents is amazing.
So please accept my appreciation for all that you do and you should all be very proud of your nursing home.
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Review from P L (Son of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Victoria House is a well-run nursing home. It is very clean and the staff friendly. Having visited a number of different nursing homes over the last couple of years, I would say Victoria House is one of the best.
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Review from Louise J (Daughter of Resident) published on 4 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I 100% recommend Victoria House Care Home!
After a brief negative stay in a different home, my dad has become his happy self again here!
The staff are warm, friendly and very accommodating with so much patience you would think they were looking after family!
I am so grateful for the care they give
him when it became too hard for me to give alone!
Thank you!
Victoria House is so homely, comforting and very peaceful. It is so clean and fresh and never has a thing out of place!
Again, 100% recommend for your loved ones to be treated like one of the family, brings tears to my eyes!
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Review from Susan W (Brother of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel all the nurses and staff have looked after my brother extremely well, and a special note to one member of staff.
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Review from Catherine B (Daughter of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service provided by staff. I know my parents are well looked after, which makes life much easier for me as I don't have any worries regarding their care.
I would like to see more evidence of activities which take place, but other than this, I would highly recommend Victoria House to anyone looking
for a care home for a loved one.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria House Care Home

Thank you for taking the time to leave your review regarding Victoria House and the kind words expressed regarding the staff team.
We are currently in the process of recruiting a well-being coordinator in order to support the welfare of our residents.

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Review from Janet B (Daughter of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting, we have always found our mother to be very well cared for, clean, tidy and the staff are attentive to her needs. The food is of a high standard with a varied menu. Her room and the whole building is spotless and kept to a very high standard with a very friendly and attentive staff. All
in all, first class.
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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Victoria House Care Home is calculated as follows: ( (129 Excellents x 5) + (56 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Victoria House Care Home

What types of Care is Victoria House Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria House Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Victoria House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria House Care Home to the centre of Stockton-on-Tees?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria House Care Home to verify any information. View our terms and conditions. Victoria House Care Home has an Enhanced Service - more info.