Victoria House Care Home

Bath Lane, Stockton-on-Tees TS18 2DX
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9.7 106 Reviews
  • Victoria House Care Home, Stockton-on-Tees
The team at Victoria House Care Home, situated in the residential area of Stockton, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly home offers many facilities for residents to enjoy such as on-site hair salon, spacious garden and sensory room and the enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

The catering team at Victoria House understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Victoria House likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Victoria House, residents take an active role in the Stockton community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Victoria House.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1162

These prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amanda Gell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (70)

Victoria House Care Home Reviews (106)

9.7

Victoria House Care Home has a Review Score of 9.7 (9.674) out of 10, based on 16 reviews in the last 2 years.
Over all time Victoria House Care Home has 106 reviews.

Overall Experience
  • 80
  • 24
  • 2
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Date Published
  • 106
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  • 9
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Reviewer Connection to Victoria House Care Home
  • 51
  • 13
  • 5
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Total of 106, showing 21-40
Review from C C (Son of Resident) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff work very hard to care for my mother, who is now 96years old and has been a resident for almost four years. Whenever I have visited her she has been clean and tidy and comfortable. Whenever I have seen her with members of the staff, she has always been happy to see them and to talk to them.
I know that the staff are now having to give her a lot of assistance with her eating and she seems to welcome that.
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Review from Susan R (Daughter of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum recently came here, waiting to be assessed, seemed friendly on visits. Rooms are nice, had a few issues with laundry not being returned, items of clothes going missing, few other issues. I'm my mum's main carer but it wasn't noted for a while after so only window visits. My biggest issue is the
staff rotate around the units so there is no continuity of care, and I think for people with this cruel disease it's a must. It's been five months now and I still don't know half the staff, I don't know how the residents are supposed to be settled. There are still a few issues that I hope to get sorted. I don't want to have to think about moving my mam, as the place is nice, and I don't want to upheave her again, and I'm sure things could be changed for the better and hope things are reviewed.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria House Care Home

Thank you for your review. Our Laundry Team at Victoria House are fairly new in post, however, are now settling into their new roles. Hopefully, you will be able to see some positive changes moving forward. We do try to ensure that staff are familiar with all Residents, we do this by rotating staff every few weeks on average so that staff and Residents get to know one another. It also helps to ensure that staff are able to deliver the kindest, person-centred care to all Residents. We would like to invite you to book a one to one meeting with the Home Manager to discuss any concerns you may have as we really value the feedback so we are able to see where we can improve the service we provide.

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Review from Patricia C (Sister of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and attention are very good. My sister seems happy and settled here. Staff are always helpful, caring and polite. Although I haven't seen her room yet, due to the current restrictions. I have seen through the window that it's comfortable and clean. Visits have always been safely conducted and very
pleasant. I would highly recommend this care home.
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Review from S F (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled into the home very well. She seems very happy - loves the staff and is very comfortable.
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Review from Lawrence W (Son of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted for respite during lockdown. She settled very quickly and made friends (after the quarantine period), and she was happy to stay on a permanent basis as she felt safer, valued and looked after. Previously she insisted on her independence and living alone - although she couldn't manage
on her own. She always refused any discussion of going into residential care, but Victoria House converted her!
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Review from Tracey M (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always reassured how Mam is in her good and bad times. All fantastic staff - have made this awful lockdown covid experience bearable.
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Review from Helen C (Daughter of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mum and dad are in this home but on separate wings. The home have kept me informed and involved in the care of my parents and the staff have been professional, courteous, supportive and helpful. The home have kept my parents safe, communicated well with family members and have begun much welcomed,
divide secure, indoor visits as well as window visits. When I have been inside the home, the environment and the staff have been warm and welcoming, the home was clean, tidy and odour free and the residents seemed happy and well engaged.
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Review from Janice B (Daughter of Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and caring home. Management is excellent. Mam is happy here and has coped well during the pandemic. All staff friendly and caring.
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Review from S H (Daughter of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been here for around 4 years now with minimal problems, any problem is usually sorted quickly. Dad is happy here and likes the staff.
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Review from David B (Son of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today was the first day I was allowed inside the home to visit my mother. The whole process was well organised with a high degree of professionalism. You could clearly see that the staff were adhering to the Covid rules and ensuring safety to all parties. My mam was in high spirits, (desperate for a
haircut) but loved our time that we had together. I am so excited for my next inside visit and hopefully, it won’t be too long before I can take her out again for coffee and cake. Many thanks to the team at Victoria for all the care and hard work that you are doing.
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Review from Shelly B (Daughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to pass on my and my families appreciation to all the staff at Victoria House care home. They have truly had a difficult time of it but have yet managed to maintain a high level of service, good communication and a positive attitude. Nothing seems to be too much trouble and within these
difficult constraints, Mam always appears to be well looked after, most certainly well-fed and happy in her general demeanor. Many thanks and well done.
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Review from Janet G (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Victoria House last year. The Manager went out of her way to keep our family informed of the procedure. My father had been in hospital beforehand and due to the current pandemic, no-one had been able to visit him. The staff at Victoria House attended to his immediate needs,
for example, a haircut, ensuring he got the food he likes. At Christmas, the manager arranged a video call for our family. During a recent illness, my father was admitted to hospital, again our family was kept fully appraised of his condition and his return to the home. This is particularly important for me as I live in Australia. I commend the manager for her excellent communication, with her leadership and experience. I have great confidence regarding the safety and well-being of my father and that he is being treated with respect and dignity.
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Review from John P (Son of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum needed care after being hospitalised following a fall at home. What was initially meant to be a short-term need became a longer-term one and our mum spent 6 months at Victoria House. The staff were great with her and always tried to keep her spirits up. Mum is a really fussy eater and if the
main menu options weren't to her liking, the care staff or one of the cooks would make a sandwich or an omelette to make sure she was able to have something to eat. They also tried to facilitate visits in spite of the challenges of Covid. We were able to arrange permanent care at another home which is closer to where mum lived, making it easier for friends and family to visit (eventually!). Victoria House arranged the transfer with the new home and everything went really smoothly. Thanks to everyone at Victoria House for making our mum comfortable and feeling welcome.
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Review from S W (Daughter of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was welcomed into the home and the staff were friendly and helpful. My dad tells me they are caring. He has a comfortable room and has been able to take some of his own things. The manager has gone out of her way to keep in touch and reassure me as my dad is distant from where I live.
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Review from B L (Daughter of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have a wonderful attitude, very caring and considerate. There is a nice family feel. The two rooms my mum has been in are small although clean and nicely decorated.
Mum is happy and content which means a lot. Thank you to all staff, from the family.
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Review from B W (Daughter of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team are exceptional in the way they care for my mother. Very professional, kind and caring to her needs. Staff ensure my family is kept up to date on all aspects of my mother's care. Thank you.
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Review from C C (Son of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Victoria House for two years. Whenever I have visited her, she has been clean and tidy, and her room has been clean and tidy. The staff are attentive and efficient. My mother likes to talk to members of the staff at some lengths, and they always seem to be able to balance,
giving her the attention she wants and attending to other residents. Mum likes the staff and her conversation with them are light-hearted. The restaurant is always clean, the food looks appetising, and Mum has a good appetite and eats it all up. The staff keep us informed about her health and short term need for medication. Victoria House seems to me, to be well managed and I think the staff are excellent.
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Review from Dorothy W (Daughter of Resident) published on 20 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all staff for taking great care of our mother in the last few months of her life, she and the family were treated like friends, staff always went that extra mile, once again thank you.
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Review from Michelle C (Daughter of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can not be more pleased with the care mum is getting here. Having had to move my mum from another home in Stockton where she was not being cared for properly, it is such a relief now mum is in Victoria House. The staff are always helpful and approachable. Thank you.
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Review from Linda M (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run care home. Staff always on hand to help. They treat residents and family like their own family. Mother has settled very well here and is very happy. She loves the food and has put weight on which we were struggling with at home. We as a family rate this care home very highly.
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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Victoria House Care Home is calculated as follows: ( (129 Excellents x 5) + (56 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

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