
When visiting, we have always found our mother to be very well cared forJanet B(Daughter of Resident/Service User)



When visiting, we have always found our mother to be very well cared forJanet B(Daughter of Resident/Service User)



The team at Victoria House Care Home, situated in the residential area of Stockton, supports older people to lead their best lives with personalised residential, nursing and dementia care.
The friendly home offers many facilities for residents to enjoy such as on-site hair salon, spacious garden and sensory room and the enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.
The catering team at Victoria House...
Care Provided by Victoria House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Victoria House Care Home for full pricing details and T&Cs.
Contact Victoria House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Amanda Gell(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
Room Information
- Single Rooms (70)
Victoria House Care Home Reviews (110)
Victoria House Care Home has a Review Score of 9.6 (9.578) out of 10, based on 15 reviews in the last 2 years.
Over all time Victoria House Care Home has 110 reviews.
As a nurse myself I was extremely choosy about where to place my mother when we found she needed 24-hour care. I knew immediately that the care home was the one for mam after I visited and was shown the facilities and room that mam would have. The manager went out of her way to make sure the whole process of moving in went smoothly. The whole team are welcoming, friendly and my mam, although at first was really reluctant to accept she needed care, is the happiest I have seen her in ages. She has made new friends, put weight on and even does exercise classes.
Nothing is too much for the staff, Mum's Alzheimers was not understood very well at her last home and the improvement since coming to Victoria House is down to the experience and care she is getting here.
The staff seem to like it as they have been there for some time. It's not like Mum's last home where the staff turnover was high.
I can't recommend this care home highly enough, my grandma was here for some respite after we found we were struggling at home. At first, we were all against my grandma going into a home but the way she was treated with such kindness was amazing, every single member of staff made sure that she was looked after and nothing was too much trouble. My grandma became mobile again and we were able to take her back home, the manager even made sure the district nurses visited my grandma when she got home to change her bandage. Thank you all.
For many years he had his own room downstairs which was where he could spend time alone with his newspaper when he wanted to. A visit to the local pub was facilitated and he enjoyed that very much. More recently he moved upstairs and benefited from even more attention from the team. We received regular phone calls and health updates and nothing was ever too much trouble for the staff. A huge thank you to all at Victoria House.
My mother-in-Law is extremely happy in Victoria House. She is well cared for, has in-house activities which she participates in and enjoys. The staff are very attentive, caring and professional. The accommodation is modern, clean and attractively presented. She has a lovely room with an adjustable air bed, tv, alarm and en-suite toilet. My Moither-in-Law has severe disabilities and dementia. She is cared for by dedicated staff and is always well presented and clean and enjoys the varied menus on offer.
Mum had been a resident for 9 months and sadly passed away recently. The care she received was outstanding and she had a very peaceful and dignified death with her family around her. We were all treated with kindness and compassion.
I have been absolutely been blown away by the standard of care, warmth and genuine affection shown to my mother-in-law by all members of staff whilst in Victoria House. We could not have hoped for anywhere better. Family support from all concerned was amazing.
I have been extremely impressed with the way the home is run. I have found all members of staff to be very caring towards my mum. They have been very approachable and are always ready to talk and answer any questions. They have given all members of the family fantastic support, for which we are truly grateful.
The manager's door was always open to us if we had a worry, or even just needed to talk. I was very adamant to place my experience of mams care into a thank you letter which I sent to various authorities to read.
The staff would help me into a chair and change my pad as well. Everyone was very nice.
I also had my hair cut and styled here and the hairdresser was very nice and good at her job.
Victoria House is a lovely care home with some hardworking staff. Residents are always dressed smart and always clean. The activity team work hard making sure there are lots of different activities for them to do. Office staff are very friendly to talk to and happy to help with anything.
My father in law has been a resident for over 2 years, when he first moved in we felt the standard of care was very poor. It has now improved in every aspect and we are more than happy - give the manager a well-deserved pay rise!!
Great home, great staff, great manager. My brother gets great care here. Strongly recommend.
My mum resides in this home. The care is fabulous. Willing, caring staff and very kind to my mum. Lovely food.
My mum has been at Victoria House for several months now and always looks happy whenever I visit. The staff are really friendly and know my mum really well. I've met the managers and they always have time to chat to me and have always made sure any requests on mum's behalf are dealt with. I would like to thank everyone for the care they give mum.
Staff are very caring and knowledgeable about caring for the elderly. Very impressed, highly recommended.
I would happily leave mum again and recommend this place to anyone. All the staff are friendly and caring.
The service that was provided for my mother was excellent. The only complaint she had was her clothes occasionally go missing at times, even though her name is in every garment. Many garments were returned days later. However, I would recommend this care home, as the staff are wonderful. It's also clean and pleasant. Outside/garden could do with a facelift but it's a very nice space, just could be better.
Thank you for your review. As the home has up to 70 residents at any one time, unfortunately the laundry requires a few days to return garments to the residents which you reflect in your review. The company have taken on board your comments regarding the garden and work has just been undertaken to...
My husband was depressed whilst in a hospital setting, but since he has been in residence here, he is improving greatly. He had lost 10Kg whilst in hospital and was unable to feed himself. Now he can eat proper food and can feed himself and hold a cup of coffee. He is happy here, comfortable and is comfortable around the staff whom he trusts and feels safe with. The staff are very kind and helpful to my husband, myself and my family for which I am very appreciated of. Myself and my family are very impressed and we would recommend this home to anyone one hundred percent.
My Dad has been a resident for a few months now since coming from a hospital setting. In the time he has been here, he has improved greatly with his mobility and his confidence is growing all the time. Dad is very happy and content here and the staff are friendly, supportive and amazing in their care - giving they extend that support to my Mam and our family and keep us fully informed in all aspects of Dad's care. It really is a home from home environment. Very impressed.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 14 Oct 2025
Residents, families, and members of the local community are in for a nostalgic treat this month as HC-One’s Victoria House Care Home in Stockton-on-Tees proudly hosts its first-ever Classic Car...
- 14 Oct 2025
HC-One’s Victoria House Care Home, in Stockton-on-Tees, is set to attend a special Fundraising Evening taking place on Friday, October 24, at 7pm at The Don Bar in Thornaby. This...
- 18 Sep 2025
HC-One’s Victoria House Care Home, in Stockton-on-Tees, has proudly shone the spotlight on one of its remarkable residents, Paul William Stephenson, a former RAF National Serviceman as the nation celebrates...
There are no upcoming events for Victoria House Care Home.
Accreditations
There are no accreditations posted yet for Victoria House Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria House Care Home to verify any information. View our terms and conditions. Victoria House Care Home has an Enhanced Service -more info.