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Victoria House Care Home

Bath Lane, Stockton-on-Tees, Cleveland & Teesside TS18 2DX
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When visiting, we have always found our mother to be very well cared forJanet B(Daughter of Resident/Service User)
Victoria House Care Home, Stockton-on-Tees
Victoria House Care Home, Stockton-on-Tees
Victoria House Care Home, Stockton-on-Tees

The team at Victoria House Care Home, situated in the residential area of Stockton, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly home offers many facilities for residents to enjoy such as on-site hair salon, spacious garden and sensory room and the enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

The catering team at Victoria House...  

Care Provided by Victoria House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,238From £1,362
Residential Dementia CareFrom £1,276From £1,403
Nursing CareFrom £1,472From £1,621
Nursing Dementia CareFrom £1,528From £1,682

Contact Victoria House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Amanda Gell(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (70)

Victoria House Care Home Reviews (110)

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9.6

Victoria House Care Home has a Review Score of 9.6 (9.578) out of 10, based on 15 reviews in the last 2 years. Over all time Victoria House Care Home has 110 reviews.

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Showing 110 reviews matching selected criteria
Review from Doreen S (Sister of Resident) published on 7 September 2016 Submitted via Postal Card
Overall Experience
1. Staff are all very friendly and most helpful to both visitors and residents.

2. Residents are very well cared for.

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Review from J P (Son of Resident) published on 7 September 2016 Submitted via Postal Card
Overall Experience

This care home is very welcoming. The staff are caring, considerate and helpful.

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Review from J B (Grandson of Resident) published on 7 September 2016 Submitted via Postal Card
Overall Experience

Very welcoming care home with very polite and caring staff. Very good activities for residents to participate in. Overall a fantastic, well managed care home. I would highly recommend Victoria House Stockton.

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Review from Jackie W (Daughter of Resident) published on 7 September 2016 Submitted via Postal Card
Overall Experience

Home very clean, staff very pleasant and easy to talk to. Kept up to date on care plan. Food selection excellent. Always made welcome.

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Review from Alma S (Wife of Resident) published on 7 September 2016 Submitted via Postal Card
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Staff very kind and honest.

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Review from Lynn B (Daughter of Resident) published on 7 September 2016 Submitted via Postal Card
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The best part of Victoria House are the staff! Very caring, kind and honest. Had an incident where they found a large sum of money in a pair of trousers which has probably been there for years! They were on the phone immediately to report it, very much appreciated. They respond immediately to the smallest problems - maybe regarding mislaid items, mixed up equipment etc. They all seem to treat the residents with dignity and kindness.

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Review from Christine W (Friend of Resident) published on 7 September 2016 Submitted via Postal Card
Overall Experience

I have visited on numerous occasions and staff have been friendly and helpful. My friend is looked after and cared for well.

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Review from Peter John W (Son of Resident) published on 5 September 2016 Submitted via Postal Card
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When I visited my mum, I found her to be settled, relaxed and happy.

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Review from Elizabeth P (Wife of Resident) published on 1 September 2016 Submitted via Postal Card
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Very friendly and helpful staff, no complaints at all.

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Review from Linda D (Friend of Resident) published on 30 August 2016 Submitted via Postal Card
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Very happy with the care received.

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Review from Joanne F (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card
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Staff are very approachable, helpful and the meals look delicious. Very good food. Home is very clean and tidy.

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Review from Julie T (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card
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Extremely helpful manager and staff. Provided urgently needed care when we were in a crisis as a family.

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Review from Jan O (Daughter of Resident) published on 15 August 2016 Submitted via Postal Card
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A big thank you to your staff who care for my mum. A special thanks to the new manager - new ideas and practice which is very welcome.

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Review from Sandra M (Resident / Service User) published on 10 August 2016 Submitted via Postal Card
Overall Experience

Extremely pleased with the standard of care. I am very happy here.

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Review from T M (Brother of Resident) published on 27 July 2016 Submitted via Postal Card
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A care home that sets very high standards for others to follow. Congratulations.

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Review from Denis H (Husband of Resident) published on 21 June 2016 Submitted via Postal Card
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I come here every day. The friendliness of staff, all staff excellent.

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Review from Helen D (Granddaughter of Resident) published on 19 May 2016 Submitted via Website
Overall Experience
My Nana stayed in Victoria House from Aug 15 until May 16.
She was extremely well cared for. All her needs were met 24/7.
The nursing team managed to stabilise her medical conditions which hadn't been managed in her previous care home and they did this within just two months of her moving there.
My Nana's dignity was maintained throughout her stay which was of utmost importance.
The staff were so friendly and always helpful.
My Nana was so happy throughout her stay which was the most important thing.
The end of life care she received was excellent and the staff supported us as a family more than we could have ever asked for.

I cannot recommend this home highly enough.

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Review from Olwyn D (Daughter of Resident) published on 20 April 2016 Submitted via Postal Card
Overall Experience

Further to my previous comment I agreed to three months to see if things improved. I am pleased to say great steps have been applied and maintained and my mother is beginning to be treated in a better way and standards in all areas are being raised.

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Review from Ian W (Son of Resident) published on 12 April 2016 Submitted via Postal Card
Overall Experience
My father was a client at this home for a number of years before he died. I used to visit every day and still do but not as often as I used to. Over the years I have visited the home, I have never had or seen any mistreatment of any of the clients by the staff.

The staff have always been polite and caring and courteous to myself and the clients. I couldn't fault the way they cared for my dad right up to the day he died. Other homes in the company at the time had a bad report but nothing I saw in and around the care home was of a low standard.

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Review from A J (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card
Overall Experience

My mum came into Victoria House after a stay in hospital. She is well cared for, she is treated with dignity at all times. The staff are friendly and approachable. Mum has complex needs and is now settled and well cared for. The food is well prepared and well presented and nutritional. The home has a friendly atmosphere and is always clean.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (0)

News
  • 14 Oct 2025

    Residents, families, and members of the local community are in for a nostalgic treat this month as HC-One’s Victoria House Care Home in Stockton-on-Tees proudly hosts its first-ever Classic Car...

  • 14 Oct 2025

    HC-One’s Victoria House Care Home, in Stockton-on-Tees, is set to attend a special Fundraising Evening taking place on Friday, October 24, at 7pm at The Don Bar in Thornaby. This...

  • 18 Sep 2025

    HC-One’s Victoria House Care Home, in Stockton-on-Tees, has proudly shone the spotlight on one of its remarkable residents, Paul William Stephenson, a former RAF National Serviceman as the nation celebrates...

Upcoming Events

There are no upcoming events for Victoria House Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Victoria House Care Home.

Meet the Team (0)

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