Harbour View Care Home

Everyone at Harbour View are very friendly and extremely professional.

My Nana was well looked after. She was given dignity and passed away peaceful. All the staff really cared for her. Nana was there for 3 years the staff built such a good repore with her. You could tell she was happy there.

Our lovely friend has sadly had to move into care after a hospital stay. Since being there he looks better. He is clearly well cared for and all the staff we have met have been kind and helpful. The home is very clean and well presented. Our friend enjoys the food and likes the staff. Overall we are reassured by professionalism of all the team. Thanks to you all.

My husband is so well looked after.The carers are so friendly and caring.The food is excellent. Nothing is a trouble to any of them from management nurses and carers. They gave him a lovely birthday.He settled in well.I would highly recommend.

During this extremely difficult period for the family, we have been comforted to know that Dad has been looked after so well. Nothing has been too much trouble for the excellent staff while looking after him and seeing that my mam is cared for too. Nothing can really prepare a family for the loss of a loved one but the care he has recieved, the immaculately clean home surrounded by wonderful staff lessens the pain. We cannot thank everyone here at Harbour View Care Home, Whitehaven enough.

We cannot thank the staff of Harbour View enough for their kindness, compassion and open and welcoming approach to our family. During my father-in-law's stay, every effort and more has been made to make his time safe, secure and comfortable. These angels on earth have not only looked after him but have also looked after us, especially my mother-in-law. Immaculately clean, great food and the warmest, most caring staff we could wish for. Thank you so much for all you do.

I cannot praise all staff enough. They have looked after my husband so well. He is comfortable, content & that means a lot to me. I go home knowing he is very well looked after. I also want to thank everyone for making me so well looked after, (my hugs &meals.) They have made me feel more like a special friend than a visitor. A very big thank you to all

The outside flowerbeds were a bit neglected with no seating near the door. An idea would be to involve community or schools to help grow and plant flowers etc. As my father was a private person and did not want to bother anyone he did not always ask for pain relief. A small chart in his room near the bed with initials for medication & tick boxes would have allowed us to see if he had his meds am & pm included on the list. Apart from the odd hiccup and losing his pain patch once which was dealt with, very good care.

My Granda recently moved into the care home and Im so glad he went to Harbour View. He has received the best care from the staff who work at Harbour View, they have helped reassure my Nana and all of us with the sudden change of him moving into a care home knowing he is well looked after. So grateful.

my sister in law received excellent care while in harbour view she was treated with dignity and respect and we couldn't fault any part of her stay in there. When she was end of life the family were also cared for and nothing was ever a bother and we were kept up to date on what was happening. We got to spend the last month of her life laughing and reminiscing while she was getting the utmost care. Thank you

My sister has been in harbour view for two years now the family are extreamly happy with the excerlent standard of care that she recieves.The staff are extremely welcoming and freindly The manager was brilliant and careing she keeps you updated on the quality of care that they provide all the staff are incredible a wonderful so homely place its clean and nicely decorated and real home made food my family and myself carnt thank harbour view enough with the excerlent service this care home provides .

All staff from maintenance, domestic, to nurses and management have shown my dad and us as a family great care, compassion and kindness. I know that he's in safe hands and is receiving the care he needs that we were no longer able to manage.

Staff are kind and warm towards my mother.

My Dad entered Harbour View from hospital for end of life care. He was a resident for two weeks. During this time he was treated with care and dignity. The staff were excellent and made his time with them very comfortable. On the day of dad's passing we were also treated with love and care. I can't that he staff at Harbour View enough.

Mum has been in Harbour View for a year now and we are very happy with her care. I live a long distance from the home and therefore visit monthly. I have had consistent, excellent communication with the Office and Care staff regarding my mothers condition, as and when it changes. I feel able to contact the home with any concerns and all situations have been fully resolved in a timely manner. This means a great deal to us because of the distance. When I visit I am always made welcome and allowed to stay as long as I wish in mum's room. I have found the actual inside of the building to be consistently spotless and mum's room is wonderfully neat and homely. Her laundry is done daily and to a high standard. We speak daily and she is always talking about the warm and friendly staff. She loves the food too! The high level of Duty of Care mum receives has been evident to me throughout her stay and I feel sure it will continue. The warm bonds she has forged with the staff there are a delight.

Cant thank Harbour View enough for the service and the care they gave to my relative john the care they gave from cleaning his room to making sure he was safe and making meal were 5 star and the staff were fantastic at giving update easy to contact and very approachable nothing was too much trouble the home itself had lovely views over the Harbour and there plenty to do for the residents too do the whole staff do a fantastic job

My father in law has settled into the home brilliantly. The rooms are clean, comfortable and homely. My father in law has medical needs and the staff are excellent with meeting his needs and looking after him. They build a rapport with him and have built a good relationship with him very quickly. He is quite active and the staff make sure that he never gets bored with activities daily and spend time with him having a chat. Would definitely recommend for your loved ones, it has taken off so much pressure knowing that he is getting well looked after.

Really professional care for my Dad who is settled and very happy at Harbour view, really good communication from the staff to enable the best care for Dad highly recommended for anyone looking for care

Dad came to harbour view this year and settled really well the staff have been amazing with him we as a family are secure in the fact that dad is looked after really well treated with dignity and respect and has made a new family the staff are also amazing with us keeping us up to date with dads needs and keeping us involved with his care harbour view is a lovely place and I would recommend to any family facing placing a relative into care

I would prefer if care staff changed uniform before serving food, or possibly to be done by kitchen staff.