Harbour View Care Home

14A Bransty Road, Whitehaven CA28 6HA
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9.8 59 Reviews
  • Harbour View Care Home, Whitehaven
Harbour View Lodge is located in the town of Whitehaven and overlooks the harbour. The home is close to shops, amenities and public transport.

This tastefully decorated purpose built home provides accommodation in single occupancy rooms, all of which have en-suite facilities.

Harbour View Lodge provides TV lounges and a quiet sitting room with beautiful harbour views, for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Meals based on traditional cooking using fresh produce are served, and residents can select from the daily choices menus available. Special diets can be catered for.

Residents can benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged for individuals. A sensory/relaxation room has also been developed.

The home has an activities therapist who co-ordinates a varied programme of activities for residents.
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Care Provided by Harbour View Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1198 – £1232
  • Self-Funded Nursing Care: £1198 – £1369
  • RESPITE Self-Funded Residential Care: £1318 – £1356
  • RESPITE Self-Funded Nursing Care: £1318 – £1506

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Harbour View Care Home to find out the exact price for your requirements.

Contact Harbour View Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Harbour View Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Leanne Morgan (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Harbour View Care Home Reviews (59)

9.8

Harbour View Care Home has a Review Score of 9.8 (9.830) out of 10, based on 18 reviews in the last 2 years.
Over all time Harbour View Care Home has 59 reviews.

Overall Experience
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Reviewer Connection to Harbour View Care Home
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Total of 59, showing 41-59
Review from Rebekah (Granddaughter of Resident) published on 3 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harbour View Care Home did an amazing job of taking care of my grandmother in her final days. They kept us very well informed and gave her excellent care keeping her comfortable, safe and happy. I want to thank all the staff from the bottom of my heart, who made an awful time a little easier. I'd love
to thank one of the nurses who made us all feel at ease and made this horrible situation bearable, she is a credit to this care home and a credit to the nursing community.
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Review from Lisa B (Daughter of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted after a stay at the hospital as it wasn’t safe for him to be at home, he was end stage cancer care. All the staff were welcoming and Dad enjoyed his chats about Liverpool etc, we arranged to have Mum admitted to the room next door after her discharge from hospital. After a long stay,
it was lovely to see them together to celebrate their 60th wedding anniversary. As my brother and I don’t live in the area it was reassuring to know that they were both safe. During Dad's final days, everyone was so helpful and kept the tea flowing even at 3am! They looked after Dad as professionals and also treated him with dignity. I was allowed to be with him during his last hours and the nurses were great spending time explaining options and care every step of the way. Thank you to you all. On Dad's final journey on the day of his funeral, he stopped by so everyone could come out and say goodbye.
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Review from Suzanne W (Respite Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are great, nothing is too much for them, very efficient and caring, I can't thank them enough for taking great care of me, I would recommend it to anyone. It's like home from home, thanks again for everything to the manager and team.
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Review from J M (Niece of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Uncle has been a resident of the care home for a year now, during his stay he has been treated with dignity and respect. He has quite complex needs which have been met at every turn by compassionate and caring staff. He has always been a very independent man and with the help of the staff he still
is and as a family for that, we are very grateful.
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Review from Mary R (Sister of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brother has been in harbour view for the past 9months, I can't believe how well he has settled in.
The staff are unbelievably kind and patient, they go out of their way to accommodate his needs and he is happy and content.
He joins in the daily activities and on my few visits (due to Covid) he
is always smiling and happy in his surroundings.
It is such a relief to us (family members) that he is somewhere that genuinely cares about his well being and we can rest assured that he is getting the very best care possible.
Thank you Harbour view. You are truly appreciated.
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Review from C W (Daughter-in-law of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law needed care after a minor operation. The care and dedication of all the staff was fantastic. After 66 years in her home, this was a very big change, they talked to her, cared for her and became friends with her. I would like to say a very big thank you - especially to the manager who
went the extra mile.
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Review from Maureen W (Mother of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has been in Harbour View care home since January 2019. He likes it very much and I would not put him anywhere else and I know he would not go anywhere else as he is very settled here. He is very friendly with everyone. He tells me the meals are very good. I know he is getting well cared for.
I would recommend Harbour View Care Home to anyone and I do tell people I know that it is very good.
Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home
Thank you, Maureen, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Harbour View Care Home was so positive. All of our…read more
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Review from Mike T (Son of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Harbour View for nearly four years, and in this time the standard of care has been fantastic from day 1, and never deteriorated. The staff have always been helpful, supportive and caring and I cannot thank them enough.
Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home
Thank you, Mike, for letting us know how we are doing at Harbour View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback…read more
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Review from Colin M (Husband of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Value: I have nothing to compare it to. However, it is satisfactory. My wife is well cared for.
Dignity: Literally, this is a manner showing self-importance or the solemnity of an occasion. In a care home, respect is what counts. It implies kindly, considerate treatment of residents - a friendly and
comforting manner in words and deeds. Some carers are excellent.
All are good.
Activities: Liked by those fit enough to participate.
Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home
Thank you, Colin, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Harbour View Care Home was so positive. All of our…read more
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Review from A H (Brother of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Excellent care.
Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home
Thank you for letting us know how we are doing at Harbour View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about…read more
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Review from Aileen R (Wife of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care.
Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home
Thank you, Aileen, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.…read more
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Review from A S (Husband of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Understaffed, poor food.
Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could…read more
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Review from B D (Daughter of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are caring and hard working. They treat residents with respect and understanding of the individual needs.
The home provides activities that are appropriate for the residents' needs eg. Looking back in time, quizzes, music, beautician, music for health, harpist plus lots of others.
Staff
are well informed to the residents' requirements.
Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home
Thank you, for letting us know how we are doing at Harbour View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about…read more
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Review from Stephen T (Son of Resident) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Harbour View for over 18 months and the standard of care has been excellent from day one. As a resident, my mother can be 'a bit of a handful' and the nurses and carers all allow for her mood swings, which we all as a family appreciate.


Her medical condition means

that she can black out at any time and as such I don't think she could be in any place better than Harbour View.
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Review from Anne W (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very clean and I feel the carers so a fantastic job.
Food, in general, is good but for residents with specific dietary requirements, it is not so good nor varied.
I feel there are "understaffed" problems where a lot of "one to one" or spending time with residents fail due to work pressure,
but I feel this is vital in part of their care and needs to be addressed. Residents who are unable or do not drink by themselves, carers should be sitting with them and helping out as fluids are so important.
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Review from Norma Y (Daughter of Resident) published on 1 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been in Harbour View Care Home 12 months tomorrow, mam was only there two weeks, when she had to be admitted to hospital again, after two weeks mam returned to Harbour View Care Home. Mam previously arrived at Harbour View Care Home after being in hospital six weeks, mam and family have had
to face total life changes and although a care home wasn't originally in the life's plan, have come to terms with it and are very happy for her to be there. I spend a lot of time each day with mam and have got to know the staff and procedure very well, they have given us a lot of support through a difficult time, I put my full trust in this dedication, as mam is a Bransty lady all her life, enjoys the wonderful Harbour.
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Review from A D (Son of Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good example of care shown to all residents. Young and old.
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Review from Lesley (Daughter-in-law of Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has recently entered Harbour View after having a very bad CVA, the family as a whole were traumatised by the whole effect this had has on us, and were devastated when we realised she couldn't go home.
The staff have all been welcoming, reassuring and you feel nothing is too much trouble, they have
made our transition easier than we could ever have hoped for. A massive thank you.
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Review from Gordon C (Husband of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No relative of my wife's has any complaint about Harbour View Lodge care home or any of the staff or management.
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Harbour View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Harbour View Care Home is calculated as follows: ( (171 Excellents x 5) + (35 Goods x 4) ) ÷ 206 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbour View Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Leanne

Leanne Morgan

Job Title: Home Manager Joined: 2022

My name is Leanne Morgan. I have been a qualified adult nurse since 2005. I have worked in a variety of roles during my career, starting off on the Elderly care ward at the West Cumberland Hospital, then moving to work as a community nurse in the Whitehaven team for 9 years. Whilst my 3 children were young, I was offered a position as a school-aged immuniser, which was great at the time for family and work-life balance, but I missed general nursing.


In 2020, I applied for a job role as a night nurse at Harbour View, where I was successful in gaining this position and was quickly promoted to Deputy Home Manager. I worked as the Deputy Manager, and in 2022, I was successful in promotion to Home Manager and have been in this role ever since.

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Jackie Collins

Job Title: Deputy Manager Joined: 2025

Hi, my name is Jackie, and I am the Deputy Manager here at Harbour View Care Home

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Lyndsey Hodgson

Job Title: Administrator Joined: 2021

Hi, my name is Lyndsey and I am the Administrator here at Harbour View Care Home

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