Harbour View Care Home

14A Bransty Road, Whitehaven CA28 6HA
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9.8 59 Reviews
  • Harbour View Care Home, Whitehaven
Harbour View Lodge is located in the town of Whitehaven and overlooks the harbour. The home is close to shops, amenities and public transport.

This tastefully decorated purpose built home provides accommodation in single occupancy rooms, all of which have en-suite facilities.

Harbour View Lodge provides TV lounges and a quiet sitting room with beautiful harbour views, for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Meals based on traditional cooking using fresh produce are served, and residents can select from the daily choices menus available. Special diets can be catered for.

Residents can benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged for individuals. A sensory/relaxation room has also been developed.

The home has an activities therapist who co-ordinates a varied programme of activities for residents.
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Care Provided by Harbour View Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1198 – £1232
  • Self-Funded Nursing Care: £1198 – £1369
  • RESPITE Self-Funded Residential Care: £1318 – £1356
  • RESPITE Self-Funded Nursing Care: £1318 – £1506

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Harbour View Care Home to find out the exact price for your requirements.

Contact Harbour View Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Harbour View Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Leanne Morgan (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Harbour View Care Home Reviews (59)

9.8

Harbour View Care Home has a Review Score of 9.8 (9.830) out of 10, based on 18 reviews in the last 2 years.
Over all time Harbour View Care Home has 59 reviews.

Overall Experience
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Reviewer Connection to Harbour View Care Home
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Total of 59, showing 21-40
Review from Ailsa H (Niece of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle came into the home for short stays to start off with for a couple of days here and there, until his condition worsened and he moved in full-time. I was a bit hesitant at 1st as my dad had stayed in Harbour View Care Home previously till he died and his care was questionable. Since the new manager
has taken over she has turned the home round a full 180 and the care for my Uncle was second to none from the day he went in until the day he left. We were very well looked after by the staff especially the day my Uncle passed the staff were fantastic making a difficult day that bit easier.
I would recommend the home to anyone that is having to make the sad decision to have to place their loved ones in residential care.
Well done to the manager and everyone who works at Harbour View, you are all outstanding and I can't thank them enough.
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Review from Sara R (Wife of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harbour View Care Home, is an outstanding care home.
I witnessed first-hand after my partner moved in how dedicated the staff are.
The home manager and all the staff, at every level, are brilliant.
They are a hard-working team, that gives care and support not only to the residents but to visiting
family members
The short time my partner who then became my husband while in the home received care on and above a level that is exceptional.
He sadly passed on the 23rd March 2023, aged 52, the staff, I cannot thank you enough for everything they brought to the last weeks of his life, with their support and care on a level that is outstanding. I thank each and every one of you from the bottom of my heart.
Reply from Harriet Sharland, Marketing Assistant at Harbour View Care Home
Thank you, Sara, for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your…read more
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Review from Paul W (Friend of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the facilities and staff. The staff go about their work diligently and professionally showing compassion at all times. There is a positive culture where residents and visitors are supported. Meals are adapted to suit individual preferences.
Security is good with keypads
on all exits.
Professional advice on process and funding is also available. I was introduced to the manager who was most helpful at all times.
End-of-life care provided was exceptional, approached with dignity and care.
The facility is having a phased refurbishment and the room we had use of was clean and tidy.
Thanks to everyone involved. Keep up the great work.
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Review from Eric T (Brother-in-law of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and respect for my brother in law. He is extremely well looked after by very professional members staff who cannot do enough to help him. The care home is very well run to high standards of medical care, cleanliness and catering.
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Review from David M (Respite Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Harbour View are kind and considerate and are working so hard to keep the residents safe and well during the pandemic and periods of uncertainties, making personal sacrifices to commit to their roles together.
I am happy and looked after so well and treated with respect in a happy, friendly
environment.
The home is beautifully kept and sunny and bright and is in a lovely location overlooking the harbour.
I would happily recommend this lovely home to everyone needing help looking after a loved one.
Thanks so much, Harbour View team.
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Review from Sharon R (Cousin of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harbour view staff and management team continue to provide a high standard of care to my cousin.
They are always pleasant to myself and my family.
Are extremely caring empathetic and very supportive.
We want to say a big thank you to an excellent team.
Reply from Katie Barnett, Marketing Administrator at Harbour View Care Home
Thank you, Sharon, for letting us know how we are doing at Harbour View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive…read more
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Review from Matt R (Friend of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff caring for my friend were exceptionally professional and friendly. Staff were always looking for ways they could help make my friends stay with them as comfortable as possible. No request from us as friends was too much. The home had a friendly and calm feel about it and was exceptionally clean.
I can't thank the staff enough for their care and support, I wish them all the best in the future.
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Review from N P (Brother of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and patient with my brother. He is treated with respect and dignity and they often go out of their way to provide him with little things e.g. cheese sandwiches in the middle of the night if he can't sleep. His room is satisfactory for his needs and kept clean. The staff have
been magnificent over the pandemic in helping to keep the home safe and secure.
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Review from Eva P (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Harbour view since September 2021 and I can’t thank the staff and management enough for the care they provide for my mum.
My mum has settled in and this is all down to the dedicated staff who are amazing and create a loving family atmosphere.
Thank you everyone at Harbour view
I would definitely recommend Harbour View.
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Review from A M (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stayed for 2 weeks respite. Was treated with respect and courtesy. Room was adequate with a view over the harbour.
Staff very friendly and approachable overall no complaints and further respite stay booked.
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Review from S D (Son of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident of Harbour View since having his stroke in 2012 at only 53 years old. He is very well liked by all the staff and other residents in the home and is treated in a personal and professional manner. It can be difficult for someone my Dad's age to spend their time living in a residential
home, but he receives the attention and care he needs 24/7 and we know he is in the right place. The staff are fantastic with him, and should all be commended for what they do.
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Review from A W (Relative of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative was made to feel welcome on arrival. The staff were caring and compassionate. The facilities were clean and well-appointed. He appreciated male staff were able to assist with showering.
Prior to respite, we were fully informed regarding Covid regulatory requirements.
We would definitely
use again for respite.
Reply from Katie Barnett, Marketing Administrator at Harbour View Care Home
Thank you for your comments about your recent experience at Harbour View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of…read more
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Review from Jean M (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled well. Whenever I phone I am treated with politeness and courtesy and not made to feel a bother or nuisance. Thank you.
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Review from Sue C (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear dad was admitted to Harbour View Care Home in December 2021. During his time there he received excellent care from all of the staff. He wasn't an easy man to look after but the standard of care did not reflect that. I have held back filling in this review so that I could assess the standard
of care during his passing. What we experienced was wonderful, professional and compassionate nurses/carers and we will be forever grateful for their outstanding love and care.
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Review from C H (Daughter of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always welcoming and available. My father was very well cared for even though we know he could be a difficult character. He became very complimentary towards some of his carers.
He passed away peacefully, thanks to the excellent nurses and carers, who do a hard job with little thanks. They deserve
to be appreciated more in our society. Thank you
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Review from J L (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam began her stay at Harbour View Care Home at the beginning of the month. She was very poorly but with the dedication and care of the staff she is starting to pick up. As I live in London, they have also taken the time to keep me in touch, which is greatly appreciated. It seems that nothing is
too much trouble for them.
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Review from S C (Daughter-in-law of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After only 4 weeks of my mother in law being a permanent resident of Harbour View Care Home We have found it to be friendly, caring, very clean and tidy and a brilliant atmosphere. All staff are a credit to Harbour View Care Home who encourage all residents on all levels.
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Review from B K (Daughter of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Another challenging year with the pandemic and more isolation. My mum is settled, the staff are very caring and take the time with her when she's anxious or confused.
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Review from Joanne B (Daughter of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since arriving at Harbour View Care Home my mother has been extremely well looked after by all the staff who work there. All her needs are attended too and she is happy and very content.
The facilities are excellent and the home and staff have exceeded all expectations, nothing is too much trouble
and the family has been informed of all required treatment and care required by my mother.
Thankyou!
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Review from Dennis R (Son of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't commend Harbour View Care Home enough for the exemplary treatment care and attention all the staff and care assistants have shown my mother while she has been receiving palliative end of life care. They have shown my mother and my family very compassionate and friendly care and dignity at such
a difficult time.
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Harbour View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Harbour View Care Home is calculated as follows: ( (171 Excellents x 5) + (35 Goods x 4) ) ÷ 206 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbour View Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Leanne

Leanne Morgan

Job Title: Home Manager Joined: 2022

My name is Leanne Morgan. I have been a qualified adult nurse since 2005. I have worked in a variety of roles during my career, starting off on the Elderly care ward at the West Cumberland Hospital, then moving to work as a community nurse in the Whitehaven team for 9 years. Whilst my 3 children were young, I was offered a position as a school-aged immuniser, which was great at the time for family and work-life balance, but I missed general nursing.


In 2020, I applied for a job role as a night nurse at Harbour View, where I was successful in gaining this position and was quickly promoted to Deputy Home Manager. I worked as the Deputy Manager, and in 2022, I was successful in promotion to Home Manager and have been in this role ever since.

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Jackie Collins

Job Title: Deputy Manager Joined: 2025

Hi, my name is Jackie, and I am the Deputy Manager here at Harbour View Care Home

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Lyndsey Hodgson

Job Title: Administrator Joined: 2021

Hi, my name is Lyndsey and I am the Administrator here at Harbour View Care Home

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