Harbour View Care Home

14A Bransty Road, Whitehaven CA28 6HA
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9.8 55 Reviews
  • Harbour View Care Home, Whitehaven
Harbour View Lodge is located in the town of Whitehaven and overlooks the harbour. The home is close to shops, amenities and public transport.

This tastefully decorated purpose built home provides accommodation in single occupancy rooms, all of which have en-suite facilities.

Harbour View Lodge provides TV lounges and a quiet sitting room with beautiful harbour views, for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Meals based on traditional cooking using fresh produce are served, and residents can select from the daily choices menus available. Special diets can be catered for.

Residents can benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged for individuals. A sensory/relaxation room has also been developed.

The home has an activities therapist who co-ordinates a varied programme of activities for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1198 – £1232
  • Self-Funded Nursing Care: £1198 – £1369
  • RESPITE Self-Funded Residential Care: £1318 – £1356
  • RESPITE Self-Funded Nursing Care: £1318 – £1506

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Harbour View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Leanne Morgan (Home Manager)

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Harbour View Care Home Reviews (55)

9.8

Harbour View Care Home has a Review Score of 9.8 (9.811) out of 10, based on 14 reviews in the last 2 years.
Over all time Harbour View Care Home has 55 reviews.

Overall Experience
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Reviewer Connection to Harbour View Care Home
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Review from David M (Respite Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Harbour View are kind and considerate and are working so hard to keep the residents safe and well during the pandemic and periods of uncertainties, making personal sacrifices to commit to their roles together.
I am happy and looked after so well and treated with respect in a happy, friendly
environment.
The home is beautifully kept and sunny and bright and is in a lovely location overlooking the harbour.
I would happily recommend this lovely home to everyone needing help looking after a loved one.
Thanks so much, Harbour View team.
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Review from Sharon R (Cousin of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harbour view staff and management team continue to provide a high standard of care to my cousin.
They are always pleasant to myself and my family.
Are extremely caring empathetic and very supportive.
We want to say a big thank you to an excellent team.
Reply from Katie Barnett, Marketing Administrator at Harbour View Care Home

Thank you, Sharon, for letting us know how we are doing at Harbour View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything else we can do for you, please reach out.

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Review from Matt R (Friend of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff caring for my friend were exceptionally professional and friendly. Staff were always looking for ways they could help make my friends stay with them as comfortable as possible. No request from us as friends was too much. The home had a friendly and calm feel about it and was exceptionally clean.
I can't thank the staff enough for their care and support, I wish them all the best in the future.
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Review from N P (Brother of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and patient with my brother. He is treated with respect and dignity and they often go out of their way to provide him with little things e.g. cheese sandwiches in the middle of the night if he can't sleep. His room is satisfactory for his needs and kept clean. The staff have
been magnificent over the pandemic in helping to keep the home safe and secure.
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Review from Eva P (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Harbour view since September 2021 and I can’t thank the staff and management enough for the care they provide for my mum.
My mum has settled in and this is all down to the dedicated staff who are amazing and create a loving family atmosphere.
Thank you everyone at Harbour view
I would definitely recommend Harbour View.
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Review from A M (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stayed for 2 weeks respite. Was treated with respect and courtesy. Room was adequate with a view over the harbour.
Staff very friendly and approachable overall no complaints and further respite stay booked.
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Review from S D (Son of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident of Harbour View since having his stroke in 2012 at only 53 years old. He is very well liked by all the staff and other residents in the home and is treated in a personal and professional manner. It can be difficult for someone my Dad's age to spend their time living in a residential
home, but he receives the attention and care he needs 24/7 and we know he is in the right place. The staff are fantastic with him, and should all be commended for what they do.
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Review from A W (Relative of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative was made to feel welcome on arrival. The staff were caring and compassionate. The facilities were clean and well-appointed. He appreciated male staff were able to assist with showering.
Prior to respite, we were fully informed regarding Covid regulatory requirements.
We would definitely
use again for respite.
Reply from Katie Barnett, Marketing Administrator at Harbour View Care Home

Thank you for your comments about your recent experience at Harbour View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Jean M (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled well. Whenever I phone I am treated with politeness and courtesy and not made to feel a bother or nuisance. Thank you.
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Review from Sue C (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear dad was admitted to Harbour View Care Home in December 2021. During his time there he received excellent care from all of the staff. He wasn't an easy man to look after but the standard of care did not reflect that. I have held back filling in this review so that I could assess the standard
of care during his passing. What we experienced was wonderful, professional and compassionate nurses/carers and we will be forever grateful for their outstanding love and care.
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Review from C H (Daughter of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always welcoming and available. My father was very well cared for even though we know he could be a difficult character. He became very complimentary towards some of his carers.
He passed away peacefully, thanks to the excellent nurses and carers, who do a hard job with little thanks. They deserve
to be appreciated more in our society. Thank you
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Review from J L (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam began her stay at Harbour View Care Home at the beginning of the month. She was very poorly but with the dedication and care of the staff she is starting to pick up. As I live in London, they have also taken the time to keep me in touch, which is greatly appreciated. It seems that nothing is
too much trouble for them.
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Review from S C (Daughter-in-law of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After only 4 weeks of my mother in law being a permanent resident of Harbour View Care Home We have found it to be friendly, caring, very clean and tidy and a brilliant atmosphere. All staff are a credit to Harbour View Care Home who encourage all residents on all levels.
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Review from B K (Daughter of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Another challenging year with the pandemic and more isolation. My mum is settled, the staff are very caring and take the time with her when she's anxious or confused.
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Review from Joanne B (Daughter of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since arriving at Harbour View Care Home my mother has been extremely well looked after by all the staff who work there. All her needs are attended too and she is happy and very content.
The facilities are excellent and the home and staff have exceeded all expectations, nothing is too much trouble
and the family has been informed of all required treatment and care required by my mother.
Thankyou!
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Review from Dennis R (Son of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't commend Harbour View Care Home enough for the exemplary treatment care and attention all the staff and care assistants have shown my mother while she has been receiving palliative end of life care. They have shown my mother and my family very compassionate and friendly care and dignity at such
a difficult time.
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Review from Rebekah (Granddaughter of Resident) published on 3 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harbour View Care Home did an amazing job of taking care of my grandmother in her final days. They kept us very well informed and gave her excellent care keeping her comfortable, safe and happy. I want to thank all the staff from the bottom of my heart, who made an awful time a little easier. I'd love
to thank one of the nurses who made us all feel at ease and made this horrible situation bearable, she is a credit to this care home and a credit to the nursing community.
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Review from Lisa B (Daughter of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted after a stay at the hospital as it wasn’t safe for him to be at home, he was end stage cancer care. All the staff were welcoming and Dad enjoyed his chats about Liverpool etc, we arranged to have Mum admitted to the room next door after her discharge from hospital. After a long stay,
it was lovely to see them together to celebrate their 60th wedding anniversary. As my brother and I don’t live in the area it was reassuring to know that they were both safe. During Dad's final days, everyone was so helpful and kept the tea flowing even at 3am! They looked after Dad as professionals and also treated him with dignity. I was allowed to be with him during his last hours and the nurses were great spending time explaining options and care every step of the way. Thank you to you all. On Dad's final journey on the day of his funeral, he stopped by so everyone could come out and say goodbye.
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Review from Suzanne W (Respite Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are great, nothing is too much for them, very efficient and caring, I can't thank them enough for taking great care of me, I would recommend it to anyone. It's like home from home, thanks again for everything to the manager and team.
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Review from J M (Niece of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Uncle has been a resident of the care home for a year now, during his stay he has been treated with dignity and respect. He has quite complex needs which have been met at every turn by compassionate and caring staff. He has always been a very independent man and with the help of the staff he still
is and as a family for that, we are very grateful.
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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Harbour View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Harbour View Care Home is calculated as follows: ( (129 Excellents x 5) + (30 Goods x 4) ) ÷ 159 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbour View Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Leanne

Leanne Morgan

Job Title: Home Manager Joined: 2022

My name is Leanne Morgan. I have been a qualified adult nurse since 2005. I have worked in a variety of roles during my career, starting off on the Elderly care ward at the West Cumberland Hospital, then moving to work as a community nurse in the Whitehaven team for 9 years. Whilst my 3 children were young, I was offered a position as a school-aged immuniser, which was great at the time for family and work-life balance, but I missed general nursing.


In 2020, I applied for a job role as a night nurse at Harbour View, where I was successful in gaining this position and was quickly promoted to Deputy Home Manager. I worked as the Deputy Manager, and in 2022, I was successful in promotion to Home Manager and have been in this role ever since.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harbour View Care Home to verify any information. View our terms and conditions. Harbour View Care Home has an Enhanced Service - more info.