Summerhill Care Home

East View, Kendal LA9 4JY
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9.6 58 Reviews
  • Summerhill Care Home, Kendal
Summerhill Care Home, situated in the charming Cumbrian town of Kendal, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly and comfortable home offers a place for every person to relax, unwind and socialise with friends and family. With lovely en-suite bedrooms and a hair salon there is always time to enjoy a slower pace of life whilst the wellbeing programme empowers residents to maintain existing hobbies or try out new ones.

The catering team at Summerhill understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Summerhill likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Summerhill, residents are supported to take an active role in the Kendal community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Summerhill.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1673

These prices are only a guideline, please contact Summerhill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rebecca Whitehead (General Manager)

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (71)

Summerhill Care Home Reviews (58)

9.6

Summerhill Care Home has a Review Score of 9.6 (9.627) out of 10, based on 18 reviews in the last 2 years.
Over all time Summerhill Care Home has 58 reviews.

Overall Experience
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  • 13
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Date Published
  • 58
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  • 18
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Reviewer Connection to Summerhill Care Home
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Total of 58, showing 21-40
Review from R D (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended Summerhill's first carol service since Covid with my mum. It was so nice to see all the residents who wanted to be there together and faces light up as they remembered the carols and joined in with the words. My mum loved it and I loved seeing the joy it sparked in her. A big thank you to
the staff for organising and making it happen.
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Review from Anne W (Daughter-in-law of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm welcome awaits visitors. This welcome by the staff extends to the floor we visit. It became clear from the beginning of our visit to Summerhill that all staff display commitment in every aspect of caring for the person. Kindness is displayed continuously. The person we visit mentions to us "how
wonderful" the staff are. There is also mention of the lovely meals they are served daily. The overall cleanliness is excellent. The resident's lounge is beautiful. It is clear the decor/furniture has been throughout carefully for the comfort of all residents. Overall, my husband and myself believe the residents are well cared for and are happy and content during their time in Summerhill.
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Review from Helen L (Friend of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has only been in Summerhill for five weeks after being in hospital since August. He is very poorly and hasn't left his room except for a ride in the wheelchair to see the lounge and dining room. He likes Summerhill and enjoys being looked after by the carers who have all been very nice to
him. His room is always tidy and spotlessly clean and I just hope his health improves and then he can mix with the other residents.
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Review from E C (Wife of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mostly very good, especially when my husband quite often, is poorly. Not enough entertainment, but realise this could be due to covid. Staff very kind to a worried wife.
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Review from P C (Friend of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's the first week since my friend moved in. From the first second I walked in, I felt at home. It's such a relief to have her in such a safe and lovely place. Staff genuinely care. We went to the gardens for a sit today, and it was beautiful - shade or sun and lovely plants. All the staff work so
hard. It would be even better with more staff, but they do their best.
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Review from Barbara H (Wife of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with all aspects of care from our first warm welcome. All members of staff have been kind, caring, sympathetic, and above all, patient. Some carers have gone above and beyond to bring happiness to my husband. They really do care. My only issue, as it is difficult to take my husband
out, is the lack of visitors' rooms, with visits confined to bedrooms or garden, more of an issue in winter. This may be a result of Covid restrictions.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Summerhill Care Home

We are fully open to visitors. Visiting can be facilitated in the garden (weather dependent), communal areas (with compliance to current procedures) and residents’ bedrooms. We can cater for larger parties to enable you to continue celebrations and to enjoy that glass of wine with your relatives. Please speak to the Home Manager if you require a larger visiting space as we are more than happy to accommodate this request.

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Review from R S (Wife of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I chose the home for my husband as I liked the brightness and cleanliness of the entrance and the pleasant staff. The room chosen for my husband was light, clean and looked on the garden. All carers seen were friendly and caring and treated my husband with dignity. They said my husband could do what
he wanted, not what they wanted. The reviews were excellent, and why I chose the home for my husband along with all the caring staff.
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Review from A T (Son of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Summerhill staff have been generally very kind and considerate to my parents, one of which needs full nursing care. After the initial shock of illness and the loss of their independence, they have now settled well and are happy and grateful for the care and support they received. Some additional
pre-emptive checking of mental conditions/issues would be beneficial, but overall, the level of care is very good, considering the vulnerability of both my parents. We are all very grateful to the staff.
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Review from Glenn R (Son of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Simply the best.
Amazing care.
Thank you.
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Review from T W (Daughter of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really warm and welcoming home. They have provided excellent care and have been able to provide consistent reassurance and information to myself when required. The home is full of kind and compassionate staff, providing personalised care - even managing lots of football-related discussions with my
dad, so he feels at home. Thank you.
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Review from Sue L (Daughter of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had the best possible nursing and care since arriving at Summerhill last January following 9-weeks in hospital. Although I have not been able to access her room due to restrictions, I am nevertheless aware of the high standards maintained by the Summerhill team. Mum is happy, and they are now
her family. They are unfailingly patient, kind and leave no stone unturned. There is real joined-up thinking in place. As a relative and visitor, I am treated with friendship and courtesy, and full explanations as deemed necessary. Thank you, Summerhill... keep up the good work... it is truly valued.
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Review from Eleanor H (Wife of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home.
Staff are always very helpful and do all they can for you.
Home is always spotless.
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Review from Jacqui J (Daughter of Resident) published on 14 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been to visit my Mum for the first time since March 2020 today and I just want to let the home know how amazing Mum looked and this is all because of the wonderful care that she is given by all the staff. Nothing is too much trouble for them in these difficult times. All the staff are so helpful
and really want the best for the residents. They also have a really good activities team who made the visit special.
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Review from Linda A (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had excellent care at Summerhill for 15 months before her recent death. She was content and often told us that she could not have been better looked after by all who looked after her. Food good with plenty of choices. Room clean and comfortable. Activities enjoyable and varied. Garden well maintained
and a pleasure to sit in. Everything that could have been done to turn a building into "home" was done. We were met with a friendly welcome from everybody we saw whenever we visited and during the recent COVID lockdown were kept well informed of mum's health and well being.
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Review from M P (Respite Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for respite care and found everyone to be very helpful.
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Review from Christine M (Regular Volunteer) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home very efficient and friendly. The staff go the full mile and are most caring. Nothing is too much trouble and we are all treated with the utmost dignity.
My father was here for 4 years and was extremely happy.
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Review from S G (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given at Summerhill exceeded our expectations. The staff are always responsive to my mother's needs. The care home took full responsibility for my mother so I felt confident leaving her in their care.
The staff greet me with a smile and offer a cup of tea when I visit.
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Review from J B (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and her family are very happy with the care she is receiving. Her carers go out of their way to look after her and treat her with thoughtfulness, dignity and respect. The staff are very good at relating concerns and enjoyable experiences concerning Mum to our family.


Although usually pleased

with the cleanliness of the home, there recently seems to be a shortage of cleaning staff, resulting in residents' bathrooms not being their usual level of cleanliness and pedal bins not being emptied as frequently as they have been in the past. I feel the carpets in the communal areas (hallway, lounge, dining room) need replacing as they are stained, sticky underfoot and can smell at times.


Although I thank Mum's carers each time I visit, I would like to take this opportunity to pass on to them all my thanks and gratitude for the wonderful work they do.

Reply from Claire Hurworth, Care Line Manager at Summerhill Care Home

Thank you for taking the time to complete a review for Summerhill.
We will pass on your kind words and thanks to our care staff.
Please accept our apologies for the inconsistency in our housekeeping standards, we are in the process of recruiting additional housekeeping colleagues to add to our team.
We will also be looking to refresh areas in the home in due course and acknowledge your comments

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Review from Dorothy B (Friend of Resident) published on 27 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff that I have come into contact with are friendly and caring. They keep an eye on all the residents and give then drinks regularly and checking that all is well. The lady I visit is very happy here.
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Review from Yvonne M (Wife of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When, after 3 years of constant daycare, we were accepted into Summerhill nursing Alzheimer unit. We as a family, could not believe our luck (having been recommended by all my husband's home carers and two friends).
My husband has been there now for three months and he could not be better cared for.
With all the staff so very caring and understanding with his needs. He has changed from being cross, angry, aggressive to quietly happy and I am told at times, very amusing. All down to the staff's compassion but also kindness to me, comprehending how emotional the move has been. The moment you step through the front door of Summerhill you feel a real sense of "fresh air", clean, peace, professionalism but above all caring. 11 out of 10! Having used 6 other care home in Cumbria for respite I feel I am quite a good judge. There is no competition. Exemplary!
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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for Summerhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.627 for Summerhill Care Home is calculated as follows: ( (141 Excellents x 5) + (59 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.627
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Summerhill Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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