Summerhill Care Home

Sadly my wife passed away very peacefully and gracefully in January. She had a fabulous 18 months in Summerhill and was cared for with great skill and affection. All my family and friends were very impressed with the warm welcome they received and the lovely atmosphere in Summerhill, particularly the Buttermere Suite. As my wife was a very social and friendly person, she enjoyed being with others and was always invited to participate in the wide range of events and activities that Summerhill put on. Congratulations to the manager and staff for giving my wife a wonderful time.

We are very grateful that he is in such a good home where he is warm, safe and given good nursing care.

My mum is looked after with loving care by the Buttermere staff. As I have to travel, I'm grateful for the welcome I receive from everyone. Sadly, my mum is very ill, but she is being looked after in a kind and caring way by all the Buttermere members of staff. Thank you for looking after my mum - she is very happy at Summerhill.

My wife has been here a week. She is now comfortable in her room and comfortable in Summerhill. She enjoys the food and thinks highly of the staff who are very cheerful. I was struck on my first visit with a welcoming and caring atmosphere.

We then experienced a male activities team member who delivered a quiz on Thirlmere Suite. It was evident that he was very in tune with the residents and tailored the morning's entertainment to suit them. He was very kind and included everyone. The care staff were as usual on hand to answer any questions. They too clearly know their residents very well. The home is tastefully decorated, clean, and inviting. The atmosphere was calm and the staff appear to be happy and engaged with those in their care. There can't be a better care home. Well done to the team at Summerhill.

Our mum was very well cared for whilst at Summerhill. Staff were kind, hard-working, efficient and helpful and we are very grateful for all they did for Mum. Reception staff always took the time to chat with Mum and were always so kind, showing an interest in what she was doing and sharing a joke together. Buttermere staff always gave the impression that nothing was too much trouble and ensured that all Mum’s needs were met, along with those of all the other residents. They created a warm, family atmosphere in the unit and often went above and beyond for their residents (and residents' families). We were always well informed about Mum’s health and well-being. The well-being team are fantastic at providing varied activities and entertainment for the residents and take time to get to know them all personally. The well-tended garden was a good focus of a visit. A huge thank you to all the staff. You do an extremely important job and are very much appreciated.

Summerhill is a happy and friendly place, and the staff are all amazing.

The care that the nurses provided blew me away. The clinical knowledge and experience of the nurses allowed them to manage Dad's ever-changing needs in a proactive way. The nurses are empathetic and took the time to keep in contact and explain anything I needed clarification on.

I attended Summerhill's first carol service since Covid with my mum. It was so nice to see all the residents who wanted to be there together and faces light up as they remembered the carols and joined in with the words. My mum loved it and I loved seeing the joy it sparked in her. A big thank you to the staff for organising and making it happen.

A warm welcome awaits visitors. This welcome by the staff extends to the floor we visit. It became clear from the beginning of our visit to Summerhill that all staff display commitment in every aspect of caring for the person. Kindness is displayed continuously. The person we visit mentions to us "how wonderful" the staff are. There is also mention of the lovely meals they are served daily. The overall cleanliness is excellent. The resident's lounge is beautiful. It is clear the decor/furniture has been throughout carefully for the comfort of all residents. Overall, my husband and myself believe the residents are well cared for and are happy and content during their time in Summerhill.

My friend has only been in Summerhill for five weeks after being in hospital since August. He is very poorly and hasn't left his room except for a ride in the wheelchair to see the lounge and dining room. He likes Summerhill and enjoys being looked after by the carers who have all been very nice to him. His room is always tidy and spotlessly clean and I just hope his health improves and then he can mix with the other residents.

Mostly very good, especially when my husband quite often, is poorly. Not enough entertainment, but realise this could be due to covid. Staff very kind to a worried wife.

It's the first week since my friend moved in. From the first second I walked in, I felt at home. It's such a relief to have her in such a safe and lovely place. Staff genuinely care. We went to the gardens for a sit today, and it was beautiful - shade or sun and lovely plants. All the staff work so hard. It would be even better with more staff, but they do their best.

We have been delighted with all aspects of care from our first warm welcome. All members of staff have been kind, caring, sympathetic, and above all, patient. Some carers have gone above and beyond to bring happiness to my husband. They really do care. My only issue, as it is difficult to take my husband out, is the lack of visitors' rooms, with visits confined to bedrooms or garden, more of an issue in winter. This may be a result of Covid restrictions.

I chose the home for my husband as I liked the brightness and cleanliness of the entrance and the pleasant staff. The room chosen for my husband was light, clean and looked on the garden. All carers seen were friendly and caring and treated my husband with dignity. They said my husband could do what he wanted, not what they wanted. The reviews were excellent, and why I chose the home for my husband along with all the caring staff.

The Summerhill staff have been generally very kind and considerate to my parents, one of which needs full nursing care. After the initial shock of illness and the loss of their independence, they have now settled well and are happy and grateful for the care and support they received. Some additional pre-emptive checking of mental conditions/issues would be beneficial, but overall, the level of care is very good, considering the vulnerability of both my parents. We are all very grateful to the staff.

Thank you.

A really warm and welcoming home. They have provided excellent care and have been able to provide consistent reassurance and information to myself when required. The home is full of kind and compassionate staff, providing personalised care - even managing lots of football-related discussions with my dad, so he feels at home. Thank you.

Mum has had the best possible nursing and care since arriving at Summerhill last January following 9-weeks in hospital. Although I have not been able to access her room due to restrictions, I am nevertheless aware of the high standards maintained by the Summerhill team. Mum is happy, and they are now her family. They are unfailingly patient, kind and leave no stone unturned. There is real joined-up thinking in place. As a relative and visitor, I am treated with friendship and courtesy, and full explanations as deemed necessary. Thank you, Summerhill... keep up the good work... it is truly valued.

Home is always spotless.