Abigail Lodge Care Home

Gloucester Road, Delves Lane, Consett DH8 7NJ
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9.3 87 Reviews
  • Abigail Lodge Care Home, Consett
Abigail Lodge Care Home is located in Delves Lane, Consett and is close to shops, amenities, public transport and the M1 motorway link. Consett town centre is less than one mile away.

This purpose-built care home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at Abigail Lodge is offered in single occupancy rooms, all of which have en-suite facilities.

Abigail Lodge features TV lounges and a quiet sitting room for relaxation. There are dining rooms available, where residents can socialise with others at meal times. Traditional home cooking using fresh produce is served and residents can choose from the daily choices available. Special diets can be catered for.

The home benefits from regular visits made by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

Residents are encouraged to participate in the varied programme of activities available.
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Care Provided by Abigail Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1205
  • Self-Funded Residential Dementia Care: from £1401
  • Self-Funded Nursing Care: from £1265
  • Self-Funded Nursing Dementia Care: from £1493
  • RESPITE Self-Funded Residential Care: from £1326
  • RESPITE Self-Funded Residential Dementia Care: from £1541
  • RESPITE Self-Funded Nursing Care: from £1392
  • RESPITE Self-Funded Nursing Dementia Care: from £1642
The price(s) shown are provided by the care home. Contact Abigail Lodge Care Home for full pricing details and T&Cs.

Contact Abigail Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Abigail Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Carlyon (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (60)

Abigail Lodge Care Home Reviews (87)

9.3

Abigail Lodge Care Home has a Review Score of 9.3 (9.336) out of 10, based on 30 reviews in the last 2 years.
Over all time Abigail Lodge Care Home has 87 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abigail Lodge Care Home
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Total of 87, showing 21-40
Review from M H (Wife of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Main concern - meals and lack of variety. Considering my husband is vegetarian he very rarely is given vegetables. Not given a balanced healthy diet.
Does not use facilities as bedbound so can't comment/rate this. Also, the same for activities. Not being placed in a chair on a daily basis and also
not being showered on a regular basis. My husband has Alzheimer's and cancer and is waiting for his hearing aids and on occasions, care staff have snapped at him which has upset my husband and family.
Reply from Hannah Burke, Marketing Executive at Abigail Lodge Care HomeThank you for your comments. We appreciate you taking the time to provide feedback and letting us know how we are doing. All of our staff are committed to providing the best possible care for our residents and we are disappointed to hear that you feel this has not been the case. Our menus are created with input from our residents, reflecting their likes and dislikes. We use food passports to capture any specific dietary requirements or preferences. In addition to our twice-yearly surveys, we hold regular meetings with residents where they can raise concerns or share feedback on the menus with our chef. We take all comments seriously and would welcome you to contact the home manager to discuss your concerns in more detail. Thank you.
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Review from S R (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is in this home and has got the same care assistants who look after her, they do an excellent job. She laughs and smiles with them, they make her feel at home. Activities are amazing, the women who do this are amazing, they get her singing and doing things, l try to join in as much as l can.
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Review from B S (Niece of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt receives a high standard of care and is clearly settled and happy in her surroundings.
She is included in activities and particularly enjoys holding small animals during pet visits.
I feel supported by staff who are always helpful and pleasant.
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Review from A W (Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite good.
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Review from William R (Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well kept and in good condition and is well decorated.
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Review from B F (Son of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and courteous service was delivered confidently to my Mother. The staff did everything to recognise, relate and respond to residents and their families.
The staff are very supportive and accommodating of family visits.
Thanks for the care and for exceeding expectations.
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Review from Anne D (Wife of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband spent the last three weeks of his life here.
All the family were delighted with the care he received.
The staff couldn't do enough for him.
I could recommend this home with top marks.
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Review from D R (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Lack of staff is a major issue. The EMI unit is understaffed. One-one carers for individual residents counted in the staffing number is unacceptable, lack of staff results in lack of dignity for residents who are unable to toilet themselves. My Father is incontinent and is given a clean pad morning
and night but is not checked or changed at any other time of the day resulting in a regularly sore groin area. Again not enough staff-to-resident ratio at meal times for residents who need to be fed. Food served on the EMI unit is of a very poor standard the majority of the time.
Reply from Katie Barnett, Marketing Executive at Abigail Lodge Care HomeThank you for your feedback. All of the team are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. Our home manager is aware of your concerns and would like to reassure you that our staffing levels are assessed with a recognised staffing tool to ensure we have the right number of team to support our current residents living in our home. As resident care requirements change, we are then also able to adjust the number of team members accordingly. We would also like to assure you that we have a new chef who is working hard with our regional support chefs to produce delicious and nutritious meals. If you would like to discuss your concerns further, our home manager operates an open-door policy to address any concerns visitors or family members might have. Thank you.
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Review from M S (Wife of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I think the care home itself needs an update, there are not plenty of staff on the dementia floor, more so at meal times when some of the residents sit in the dining room waiting for their meals while staff are having to feed those who can't get out of bed. The food in Abigail is not up to standard.
The
staff on that floor do their best.
My husband passed away in February 2024.
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Review from J B (Husband of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ok, taking good care of my wife.
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Review from Stephen R (Son of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Abigail Lodge from the middle of April 2021 till he was called home on 5th Jan 2024. He had suffered a stroke and Covid which left him with dementia.
The staff were absolutely brilliant with him and also in support of my mother. The staff were incredibly caring and nothing was too
much. Due to dementia, my father presented a number of challenges which they addressed at each stage and he felt happy and contented. The building was always clean and the staff always caring. Nothing but praise for the staff who carry out a difficult job but always had time to help/answer questions.
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Review from Duncan S (Son of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to Abigail Lodge in March of this year, my mother was cared for with dignity and respect in a cheerful and positive environment. The staff were both friendly and professional, caring genuinely for my mother. She spent her last few months happy and content, and for this, we are extremely
grateful.
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Review from Sylvia G (Respite Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed at Abigail Lodge for the first time in June 2023, to give my husband a well-deserved break. I was quite anxious as I did not know what to expect. I needn’t have worried as I was made to feel very welcome and soon settled in to this “home from home,” helped by the wonderful caring staff. I will
not hesitate to return in the future for respite or permanent residency.
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Review from F T (Daughter of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has lived at Abigail Lodge since November 2021. Since being at Abigail her overall physical and mental well-being has improved significantly. She is really cared for and the staff know her likes and dislikes. The difference from when she first moved in to now is amazing and this is all thanks
to the amazing care that is provided. Mam's needs have changed significantly since being at Abigail due to her dementia progressing and the home have adapted their approach to meet her needs. She is happy and that’s the most important thing, I would recommend Abigail to anyone looking for a care home.
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Review from Peter W (Husband of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, my wife is happy during her stay in Abigail Lodge, but being confined to bed most of the time can be very frustrating for her. When it comes to the food, there is not a great deal of variety in the menus but the kitchen staff prepared alternative meals on many occasions. Hygiene, should
my wife be washed each morning? Security, how could my wife's wheelchair be taken from her room?
Reply from Katie Barnett, Marketing Executive at Abigail Lodge Care HomeThank you for taking the time to give your feedback. We are pleased to hear your wife is happy with us at Abigail Lodge but we have acknowledged your concerns. We would like to assure you that our menus are created with feedback from residents and reflect likes and dislikes. If our menu features something that is not to their liking, residents are able to request an alternative menu or order something from our Chef's special menu that day. Our home manager would like to assure you that wheelchairs are taken by our night team to be cleaned down each evening and they are often removed to provide more room for our residents. Additionally, please be assured that all residents' hygiene needs are attended to daily. We take all comments seriously and our home manager would welcome the opportunity to discuss your concerns further with you. We look forward to hearing from you. Thanks again.
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Review from Christopher W (Husband of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has dementia and lives here now. Abigail Lodge is staffed by people who work 12-hour shifts trying to do their best and mostly succeeding. They are led by a competent, friendly manager and a team of senior carers who set a friendly, calm and warm tone every day. If there is a problem (and there's
always something) they will sort it themselves or find someone who will. All the carers I have met who look after my wife (I'm in most days) have good hearts and apparently endless patience. Quite remarkable considering how little they are paid. I am fortunate in having free time to spend here, and I am very well aware that most people have to work. Their commitments mean they don't get to visit as often as they would like. However, if they did, they would soon realise that any of the senior staff would try really hard to resolve any upset or misunderstanding if it were brought to their attention. That's the kind of place they are.
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Review from Marion P (Respite Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Arrived 09/09/2020. One thing to look at is how to keep food warm at the end of corridors! Quite often lukewarm.
Baths were appreciated.
Staff were supportive.
Reply from Katie Barnett, Marketing Executive at Abigail Lodge Care HomeThank you for sharing your experience at Abigail Lodge Care Home. We do hope you enjoyed your stay with us overall and appreciate your comments on how to improve our dining experience. If there is anything more we can do for you in the future, please do not hesitate to reach out.
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Review from D M (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abigail Lodge Care Home is absolutely amazing. The care staff and nurses are truly incredible at their jobs. My mam came into the Care Home for end-of-life care, all the staff were so supportive and made my mam feel comfortable and cared for. You can tell each individual member of staff truly care for
every resident and do everything in their power and ability to care for their residents as if they are their own family. The room was absolutely beautiful and clean as were all the communal areas. The communication in the home is outstanding, the staff were consistent in giving updates about my mam which made us as a family feel at ease. It is managed amazingly, any questions and there was an immediate answer. I would recommend Abigail Lodge to all my friends and family. What a truly amazing home.
Reply from Katie Barnett, Marketing Administrator at Abigail Lodge Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from E S (Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abigail Lodge is a happy place. Dedicated nurses and carers work together harmoniously and give exemplary care to residents. Each resident's needs are attended to promptly with patience and understanding. Everyone is greeted with a smile and everyone is treated with affection. Extra staff provide stimulating
activities which add pleasure to the day. The building is kept clean and the surroundings are neat and colourful and are kept immaculate by a lone gardener.
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Review from Florence P (Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run happy place. Staff are the best. Food excellent. Felt that I had been on a good holiday.
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Current Review Score: 9.3 (9.336)

Overview of Review Score

The Review Score of 9.3 (9.336) out of 10 for Abigail Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.336 for Abigail Lodge Care Home is calculated as follows: ( (185 Excellents x 5) + (111 Goods x 4) + (40 Satisfactorys x 3) + (8 Poors x 2) + (4 Very Poors x 1) ) ÷ 348 Ratings = 4.336
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abigail Lodge Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Helen

Helen Taylor

Job Title: Home Manager Joined: 2026

Helen has worked in the care home sector for many years, and has been a Deputy Manager at various places over the years, before joining another one of our Harbour Healthcare homes at Maple Lodge as Home Manager in December 2022. Helen has her Level 5 NVQ in Management and is also a qualified Care Home Assistant Practitioner who specialises in both elderly and complex care. Family time is very important to Helen.


She spends her free time travelling with her children and husband, and Helen’s proudest achievement outside of work is raising her children and watching them grow into the people they are today. Words of encouragement from Helen for someone looking for the right care home would be: “A good home should have a nice warm and welcoming feeling.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abigail Lodge Care Home to verify any information. View our terms and conditions. Abigail Lodge Care Home has an Enhanced Service - more info.