Abigail Lodge Care Home

My dad went to Abigail Lodge Care Home for end-of-life care, he was only in residence for less than a week. The staff treated my dd with sensitivity, dignity and care, he and I were looked in on repeatedly to check on my dad and any needs we may have had. I could see as my dad began to deteriorate it affected the staff as it did me. When my dad passed the staff were there for me, I couldn't have asked for any more than what they did. Thank you to all at Abigail Lodge.

Mum has been a resident at Abigail Lodge for almost 2 years and I have been very happy with all aspects of her care. The most important part of any care home is the staff and the staff at Abigail Lodge are excellent - professional, friendly, welcoming and always helpful. My mother is always treated with respect and dignity and the care assistants do a brilliant job in a very demanding and stressful environment. Abigail Lodge is usually full of chatter and laughter and Mum has always appreciated the time that the staff have taken to chat to her. The kitchen staff do a tremendous job and the food is well presented and looks really tasty. The Activities staff also do a brilliant job and there is always something going on to try and occupy/entertain the residents. The staff are always ready to answer any questions and are straight on the telephone if there are any issues with Mum. Abigail Lodge is not a modern building and would benefit from a little refurbishment but it is the staff and the level of care which are most important!

Does not use facilities as bedbound so can't comment/rate this. Also, the same for activities. Not being placed in a chair on a daily basis and also not being showered on a regular basis. My husband has Alzheimer's and cancer and is waiting for his hearing aids and on occasions, care staff have snapped at him which has upset my husband and family.

My mam is in this home and has got the same care assistants who look after her, they do an excellent job. She laughs and smiles with them, they make her feel at home. Activities are amazing, the women who do this are amazing, they get her singing and doing things, l try to join in as much as l can.

I feel supported by staff who are always helpful and pleasant.

Quite good.

The home is well kept and in good condition and is well decorated.

Thanks for the care and for exceeding expectations.

I could recommend this home with top marks.

Lack of staff is a major issue. The EMI unit is understaffed. One-one carers for individual residents counted in the staffing number is unacceptable, lack of staff results in lack of dignity for residents who are unable to toilet themselves. My Father is incontinent and is given a clean pad morning and night but is not checked or changed at any other time of the day resulting in a regularly sore groin area. Again not enough staff-to-resident ratio at meal times for residents who need to be fed. Food served on the EMI unit is of a very poor standard the majority of the time.

My husband passed away in February 2024.

Ok, taking good care of my wife.

The staff were absolutely brilliant with him and also in support of my mother. The staff were incredibly caring and nothing was too much. Due to dementia, my father presented a number of challenges which they addressed at each stage and he felt happy and contented. The building was always clean and the staff always caring. Nothing but praise for the staff who carry out a difficult job but always had time to help/answer questions.

Since moving to Abigail Lodge in March of this year, my mother was cared for with dignity and respect in a cheerful and positive environment. The staff were both friendly and professional, caring genuinely for my mother. She spent her last few months happy and content, and for this, we are extremely grateful.

I stayed at Abigail Lodge for the first time in June 2023, to give my husband a well-deserved break. I was quite anxious as I did not know what to expect. I needn’t have worried as I was made to feel very welcome and soon settled in to this “home from home,” helped by the wonderful caring staff. I will not hesitate to return in the future for respite or permanent residency.

My mam has lived at Abigail Lodge since November 2021. Since being at Abigail her overall physical and mental well-being has improved significantly. She is really cared for and the staff know her likes and dislikes. The difference from when she first moved in to now is amazing and this is all thanks to the amazing care that is provided. Mam's needs have changed significantly since being at Abigail due to her dementia progressing and the home have adapted their approach to meet her needs. She is happy and that’s the most important thing, I would recommend Abigail to anyone looking for a care home.

On the whole, my wife is happy during her stay in Abigail Lodge, but being confined to bed most of the time can be very frustrating for her. When it comes to the food, there is not a great deal of variety in the menus but the kitchen staff prepared alternative meals on many occasions. Hygiene, should my wife be washed each morning? Security, how could my wife's wheelchair be taken from her room?

My wife has dementia and lives here now. Abigail Lodge is staffed by people who work 12-hour shifts trying to do their best and mostly succeeding. They are led by a competent, friendly manager and a team of senior carers who set a friendly, calm and warm tone every day. If there is a problem (and there's always something) they will sort it themselves or find someone who will. All the carers I have met who look after my wife (I'm in most days) have good hearts and apparently endless patience. Quite remarkable considering how little they are paid. I am fortunate in having free time to spend here, and I am very well aware that most people have to work. Their commitments mean they don't get to visit as often as they would like. However, if they did, they would soon realise that any of the senior staff would try really hard to resolve any upset or misunderstanding if it were brought to their attention. That's the kind of place they are.

Staff were supportive.

Abigail Lodge Care Home is absolutely amazing. The care staff and nurses are truly incredible at their jobs. My mam came into the Care Home for end-of-life care, all the staff were so supportive and made my mam feel comfortable and cared for. You can tell each individual member of staff truly care for every resident and do everything in their power and ability to care for their residents as if they are their own family. The room was absolutely beautiful and clean as were all the communal areas. The communication in the home is outstanding, the staff were consistent in giving updates about my mam which made us as a family feel at ease. It is managed amazingly, any questions and there was an immediate answer. I would recommend Abigail Lodge to all my friends and family. What a truly amazing home.