Abigail Lodge Care Home

Gloucester Road, Delves Lane, Consett DH8 7NJ
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9.3 73 Reviews
  • Abigail Lodge Care Home, Consett
Abigail Lodge Care Home is located in Delves Lane, Consett and is close to shops, amenities, public transport and the M1 motorway link. Consett town centre is less than one mile away.

This purpose-built care home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at Abigail Lodge is offered in single occupancy rooms, all of which have en-suite facilities.

Abigail Lodge features TV lounges and a quiet sitting room for relaxation. There are dining rooms available, where residents can socialise with others at meal times. Traditional home cooking using fresh produce is served and residents can choose from the daily choices available. Special diets can be catered for.

The home benefits from regular visits made by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

Residents are encouraged to participate in the varied programme of activities available.

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Care Provided by Abigail Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Carlyon (Home Manager)
  • Admission Criteria
    • Separate unit for EMI patients
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for Abigail Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Abigail Lodge Care Home Reviews (73)

Total of 73, showing 21-40
9.3

Abigail Lodge Care Home has a Review Score of 9.3 (9.311) out of 10, based on 19 reviews in the last 2 years. Over all time Abigail Lodge Care Home has 73 reviews.

Overall Experience

  • 46
  • 23
  • 3
  • 1
  • 0

Date Published

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Review from Peter W (Husband of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my wife is happy during her stay in Abigail Lodge, but being confined to bed most of the time can be very frustrating for her. When it comes to the food, there is not a great deal of variety in the menus but the kitchen staff prepared alternative meals on many occasions. Hygiene, should
my wife be washed each morning? Security, how could my wife's wheelchair be taken from her room?

Reply from Katie Barnett, Marketing Executive at Abigail Lodge Care Home

Thank you for taking the time to give your feedback. We are pleased to hear your wife is happy with us at Abigail Lodge but we have acknowledged your concerns. We would like to assure you that our menus are created with feedback from residents and reflect likes and dislikes. If our menu features something that is not to their liking, residents are able to request an alternative menu or order something from our Chef's special menu that day. Our home manager would like to assure you that wheelchairs are taken by our night team to be cleaned down each evening and they are often removed to provide more room for our residents. Additionally, please be assured that all residents' hygiene needs are attended to daily. We take all comments seriously and our home manager would welcome the opportunity to discuss your concerns further with you. We look forward to hearing from you. Thanks again.


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Review from Christopher W (Husband of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has dementia and lives here now. Abigail Lodge is staffed by people who work 12-hour shifts trying to do their best and mostly succeeding. They are led by a competent, friendly manager and a team of senior carers who set a friendly, calm and warm tone every day. If there is a problem (and there's
always something) they will sort it themselves or find someone who will. All the carers I have met who look after my wife (I'm in most days) have good hearts and apparently endless patience. Quite remarkable considering how little they are paid. I am fortunate in having free time to spend here, and I am very well aware that most people have to work. Their commitments mean they don't get to visit as often as they would like. However, if they did, they would soon realise that any of the senior staff would try really hard to resolve any upset or misunderstanding if it were brought to their attention. That's the kind of place they are.

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Review from Marion P (Respite Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Arrived 09/09/2020. One thing to look at is how to keep food warm at the end of corridors! Quite often lukewarm.
Baths were appreciated.
Staff were supportive.

Reply from Katie Barnett, Marketing Executive at Abigail Lodge Care Home

Thank you for sharing your experience at Abigail Lodge Care Home. We do hope you enjoyed your stay with us overall and appreciate your comments on how to improve our dining experience. If there is anything more we can do for you in the future, please do not hesitate to reach out.


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Review from D M (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abigail Lodge Care Home is absolutely amazing. The care staff and nurses are truly incredible at their jobs. My mam came into the Care Home for end-of-life care, all the staff were so supportive and made my mam feel comfortable and cared for. You can tell each individual member of staff truly care for
every resident and do everything in their power and ability to care for their residents as if they are their own family. The room was absolutely beautiful and clean as were all the communal areas. The communication in the home is outstanding, the staff were consistent in giving updates about my mam which made us as a family feel at ease. It is managed amazingly, any questions and there was an immediate answer. I would recommend Abigail Lodge to all my friends and family. What a truly amazing home.

Reply from Katie Barnett, Marketing Administrator at Abigail Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from E S (Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abigail Lodge is a happy place. Dedicated nurses and carers work together harmoniously and give exemplary care to residents. Each resident's needs are attended to promptly with patience and understanding. Everyone is greeted with a smile and everyone is treated with affection. Extra staff provide stimulating
activities which add pleasure to the day. The building is kept clean and the surroundings are neat and colourful and are kept immaculate by a lone gardener.

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Review from Florence P (Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well run happy place. Staff are the best. Food excellent. Felt that I had been on a good holiday.

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Review from Lorraine R (Wife of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very happy with the care given to my husband. He is very happy in this home and he has made good progress since coming here. He's certainly proved the doctors wrong. Months ago they only gave him 3-4 months at the most. I have difficulties walking as I am waiting for a hip placement op
and the staff here are so good to me. They help me from the taxi to his room, then on my return home, they help me again. Sometimes when I've been a bit upset they are also there with help. The only downside is the laundry staff putting other men's clothes in his wardrobe.

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Review from Lisa W (Daughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I used this website to choose the care for our mam, who had broken her hip but then been diagnosed with terminal breast cancer, so her care costs were covered. On the whole, the staff were amazing and we felt our mam was totally safe and cared for. There were 4 members of staff in particular who were
outstanding, and showed great empathy and care for our mam - the rest of the team were great, however, we did have one incident where mam's dignity was affected, hence the score, but when we reported this, the Care Home Manager did investigate and managed this as effectively as possible, and has used this constructively in staff training. Unfortunately, Mam could not eat properly and was on a soft food diet (blended), so I can't really comment on food - other than it always smelt amazing. The home is a little tired in decor, but the staff make up for this, and at the end, we couldn't have been happier.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Lisa, we always appreciate individuals taking the time to give their feedback. We are sorry to hear of this incident; however, we are pleased that the team were responsive and proactive when dealing with your feedback. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If there is anything more we can do, please do not hesitate to reach out.


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Review from S B (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall review of Abigail Lodge Care Home is excellent and especially the care in my Father’s unit. The staff treat him with kindness, dignity and respect. We have always been made to feel very welcome and feel reassured that my Father is in a kind, caring environment. We have been kept updated on
a regular basis and we were allowed to visit when permitted during the pandemic. We have been fully supportive of any changes in medication, diet or care they have suggested to ensure he is well and safe. The rooms are immaculate and nothing out of place, which my Father likes. The food is excellent and he is very happy with his meals. We cannot praise and thank all of the staff enough. I would highly recommend Abigail Lodge Care Home to any potential resident and their family.

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Review from Elsie R (Wife of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in Abigail Lodge for a short time but in that time I can find no fault at all and I have only appreciation for the care and help they have given me in these very hard times.

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Review from J W (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After the last couple of months, I have seen a massive change to my mother's care (all for the better). I can not praise the members of staff enough for their kindness and support and when I leave the care home I can come home knowing my mother is in safe hands and getting the care she needs. Massive
thank you to all the staff.

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Review from Jerry D (Husband of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to the home directly from the hospital and I was worried as to how she would respond to the move. Arriving at Abigail some 30 mins after her arrival by ambulance I was greeted by her team’s charge nurse and whilst being taken to her room was told she had settled in very well – to say that
was an instant relief would be an understatement. I visited my wife daily for about 2 hours up until the Covid restrictions and was always greeted with my wife appearing looking well dressed and cared for. The staff were always caring, courteous, and lovely in all respects, so much so that I thought of them as extended family members. Having that kind of backup, allowed worries about her care to be secondary to see how her wellbeing was being affected by Alzheimer’s, which I can only say gave me a tremendous uplift to my wellbeing. So all I can say is my grateful thanks to all who played a part in looking after her.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Jerry, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If there is anything more we can do, please do not hesitate to reach out.


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Review from S R (Relative of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful also caring. I have found them approachable and communication is always open. Covid has had such a negative impact on the staff and the residents. Hopefully, I will be able to return on a regular basis to visit my lady. Well done to all the staff.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from A C (Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very kind and caring during my stay.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from T M (Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Abigail Lodge, I like it very much.

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Review from Angela S (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving care and support of the highest standard at Abigail Lodge. All the staff are warm and friendly to both my mother and myself. After each visit is over I am so confident my mother is receiving the highest standard of care which is so comforting.

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Review from Gaynor T (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anyone who has experience of a loved one going through dementia will know how heartbreaking it is to see them suffer. We had decided to care for our Mam at home but sadly it was too much for her and my Dad. Reluctantly we had to put her into care. She has been in Abigail Lodge Care Home now for nearly
two months and we can't fault it. The staff are lovely and caring and the place is calm and peaceful. Covid-19 restrictions are in place and visitors are tested constantly. Most of all though is how content my Mam is. She is happy there and is actually looking better and if she's happy, we're happy. I wouldn't hesitate to recommend Abigail Lodge Care Home.

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Review from Katherine R (Sister-in-law of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the staff at Abigail Lodge very friendly and caring. They do a wonderful job putting residents' care first at all times.

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Review from D E (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has dementia and stays at Abigail. Nice to be able to let someone know just how good the staff are there. They are brilliant. It's a real comfort to know that she is well cared for and safe. Thank you.

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Review from R H (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A kind, caring, well run home where everyone is treated with dignity. Mam has settled really well into the care home and this is because of the care of the staff and understanding of Mam's needs. I have also appreciated the support from the staff during this time, as finding and moving Mam into a care
home is stressful at the best of times, even worse in a pandemic. Mam says how kind everyone is. This is so important. She also likes the activities.

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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Abigail Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.311 for Abigail Lodge Care Home is calculated as follows: ( (121 Excellents x 5) + (65 Goods x 4) + (24 Satisfactorys x 3) + (8 Poors x 2) + (4 Very Poors x 1) ) ÷ 222 Ratings = 4.311

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abigail Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Claire

Claire Carylon

Job Title: Home Manager

Joined: 2024

At 18 years old Claire started her care career and became a registered manager of a learning disability home by 21.


She significantly improved a care service's CQC rating to GOOD in all areas within four months of her leadership.


Claire has a love of learning and holds an NVQ L2, a BTEC National Diploma L3 in Health and Social Care, and an L5 Leadership in Management, along with various other certifications and 20 years of experience.


Outside of work, Claire enjoys spending time with her fiancé, children, and dogs, going on walks, and family holidays. Her personal achievements include buying her first home at 18 and being a proud mother to her two children.


Claire advises those looking for a care home to read reviews, check CQC reports, consult health professionals, and ensure the home meets their needs. She loves making a difference and working with her team.


For those considering a career in care, Claire encourages it for the immense satisfaction it brings to her life.