Abigail Lodge Care Home

Gloucester Road, Delves Lane, Consett DH8 7NJ
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9.3 77 Reviews
  • Abigail Lodge Care Home, Consett
Abigail Lodge Care Home is located in Delves Lane, Consett and is close to shops, amenities, public transport and the M1 motorway link. Consett town centre is less than one mile away.

This purpose-built care home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at Abigail Lodge is offered in single occupancy rooms, all of which have en-suite facilities.

Abigail Lodge features TV lounges and a quiet sitting room for relaxation. There are dining rooms available, where residents can socialise with others at meal times. Traditional home cooking using fresh produce is served and residents can choose from the daily choices available. Special diets can be catered for.

The home benefits from regular visits made by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

Residents are encouraged to participate in the varied programme of activities available.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1325
  • Self-Funded Nursing Care: from £1150
  • Self-Funded Nursing Dementia Care: from £1360

These prices are only a guideline, please contact Abigail Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Claire Carlyon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Separate unit for EMI patients
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (60)

Abigail Lodge Care Home Reviews (77)

Total of 77, showing 41-60
9.3

Abigail Lodge Care Home has a Review Score of 9.3 (9.271) out of 10, based on 22 reviews in the last 2 years. Over all time Abigail Lodge Care Home has 77 reviews.

Overall Experience

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Date Published

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Review from Gaynor T (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anyone who has experience of a loved one going through dementia will know how heartbreaking it is to see them suffer. We had decided to care for our Mam at home but sadly it was too much for her and my Dad. Reluctantly we had to put her into care. She has been in Abigail Lodge Care Home now for nearly
two months and we can't fault it. The staff are lovely and caring and the place is calm and peaceful. Covid-19 restrictions are in place and visitors are tested constantly. Most of all though is how content my Mam is. She is happy there and is actually looking better and if she's happy, we're happy. I wouldn't hesitate to recommend Abigail Lodge Care Home.

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Review from Katherine R (Sister-in-law of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the staff at Abigail Lodge very friendly and caring. They do a wonderful job putting residents' care first at all times.

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Review from D E (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has dementia and stays at Abigail. Nice to be able to let someone know just how good the staff are there. They are brilliant. It's a real comfort to know that she is well cared for and safe. Thank you.

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Review from R H (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A kind, caring, well run home where everyone is treated with dignity. Mam has settled really well into the care home and this is because of the care of the staff and understanding of Mam's needs. I have also appreciated the support from the staff during this time, as finding and moving Mam into a care
home is stressful at the best of times, even worse in a pandemic. Mam says how kind everyone is. This is so important. She also likes the activities.

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Review from Sandra P (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here. The staff are friendly and go out of their way for the residents. Have lots of fun and activities for the residents.

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Review from E H (Niece of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to COVID-19 over the past year and my relative only came in during the virus so I have only had very limited experience of the home to date, but have found all the staff friendly, informative, helpful and positive. Looking forward to home life at Abigail to getting back to normal for everyone.

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Review from Ann V (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visits now allowed to residents rooms staff helped with testing and wearing PPE as I was worried about these but reassured that best care has been given and will be given.

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Review from A T (Sister of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to see the family able to visit. This has never happened since March last year not once.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. The welfare and safety of residents and colleagues is our number one priority. We continue to monitor the situation and adjust our visiting policy for resident families and visitors. Please speak to the Home Manager for the latest information and to arrange a visit. Thank you once again.

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Review from Kathleen T (Wife of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited Abigail Lodge Care Home about three years ago, I was struck by the ambience of the place. This has continued and I'm sure resulting from this the residents and their carers are happy and contented. My husband has continued to receive wonderful care from everyone.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Kathleen, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from D R (Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel welcome, safe and well cared for.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive.

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Review from Debbie S (Stepdaughter of Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am notified of my stepdad's health. There is a Facebook page with photos and activities. I feel reassured that although I have not seen my stepdad due to home restrictions and also my family having covid, I feel I can approach staff at any time and each phone call is well received. Thank you from
the bottom of my heart.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Debbie, for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Maureen K (Daughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, caring staff. They look after relatives as well as residents.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Maureen, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Stephen P (Cousin of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had difficult times over this last year. The staff have always provided the best care ensuring a safe and secure facility, keeping the residents' care and welfare the utmost priority.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Stephen, for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Anne Y (Wife of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this home, my husband is very happy there. The staff are spot on when I phone to see how he is. They are always ready to tell me what's going on, even though I do not think he knows us now but he is always happy to see us.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Anne, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.

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Review from R G (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Abigail Lodge are second to none. They are the true assets of this care home! They provide a warm welcoming homely feel to the place and have been very supportive and accommodating during the 20 months Mum has been a resident, especially during this Covid pandemic when their hands have
been tied with various restrictions. As a family, we looked at many other care homes, most with excellent facilities, decor, grounds etc. However, having visited Abigail Lodge, we were so impressed with the staff that we decided to disregard the tired-looking decor at the interior and especially that in Mum's ensuite (which is far from the standard she was used to in her own home) and the very sad looking rear garden. Both staff and residents deserve some financial investment.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your comments about Abigail Lodge Care Home. We appreciate you taking the time to give feedback and for all of your kind comments about our team. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Olwyn A (Daughter of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went in as a resident in November and after 2 weeks in quarantine, he is now experiencing the full benefits that Abigail Lodge has to offer. During December he has been involved in many fun events, being encouraged to join in, and after months of stress on my dad's face, due to health issues
and him missing all his friends before he went in the home, I have now seen the sparkle come back and my dad slowly settle. Yes, we are all missing the contact but the staff are doing everything they can possibly do to settle Dad and keep us in touch. Nothing is too much trouble - every phone call I make they make me feel welcome. They go out of their way to to make Dad comfortable, the latest example being moving him to another room, but they explained if he doesn’t like it it’s fine, they’ll move him back! That’s amazing, his wellbeing is above the work involved - thank you to each and every one of the “new family”. Each one of you deserves a medal!

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Olwyn, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Andrew B (Son of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the staff of Abigail Lodge for the care and compassion shown to my Mother in the last few weeks of her life. It was reassuring for the family to know she was as comfortable as possible and well looked after. Thank you.

Reply from Kristen Fitzgerald, Marketing Assistant at Abigail Lodge Care Home

Thank you, Andrew, for your feedback and for taking the time to share your experience at Abigail Lodge Care Home. We are so sorry to hear about your Mother but pleased you felt she received great care and hope that her time at Abigail Lodge did see some friendships flourish, especially with the care team.

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Review from Peter M (Son of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to all the staff at Abigail. My father has been a resident for over two years and the care and friendship the staff have shown to him throughout has been fantastic. When Dad first moved in they went out of their way to make him welcome, settle him in and most importantly soon had him
relaxed and content in his new home. Over the years the staff have kept myself and the rest of our family constantly informed about how Dads getting on, involving us in decisions throughout, whether regarding his welfare or just his daily life. This gives us all huge peace of mind, we can’t thank you all enough.
During the virus, things changed overnight. No longer were we able to take Dad out, have him round for Sunday lunch or just visit. Yet again the staff went above and beyond, keeping us updated with phone calls, website photos etc. and a video call between my father and my mother, which gave them both a huge lift. Thank you all.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

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Review from Karen T (Daughter-in-law of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Huge thank you to staff at this difficult time for all they are doing to support family and keeping us in touch.
Brilliant home, care and other services, e.g. cleaning and laundry do a fantastic job. My mother-in-law loves living here. Keep up the good work. Brilliant staff.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Sylvia E (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam became a resident of Abigail Lodge in December 2014 suffering with Vascular Dementia. The staff were caring, helping both Mam and the family get used to the new environment. They took time to find out Mam's needs, likes and dislikes and when the family asked to move her room, this was accommodated
as soon as they could.
The activities co-ordinator was excellent, Mam went out on trips both in a group and on one to one occasions. Mam enjoyed this so much.
It was obvious when visiting Mam staff were so very caring with her, frequently stopping to kiss and cuddle her. Mam loved the attention. This gave the family great comfort especially during recent times when unable to visit. We knew Mam was receiving the best of care, love and affection from the staff.
Sadly mam passed away in May 2020.
We cannot thank the staff enough for the care, patience, love and dignity they showed to Mam. We will be forever grateful. Thank you Abigail Lodge staff and keep up the fantastic care and support you give all residents.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Sylvia, for your feedback and for taking the time to share your experience at Abigail Lodge Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.

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Current Review Score: 9.3 (9.271)

Overview of Review Score

The Review Score of 9.3 (9.271) out of 10 for Abigail Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.271 for Abigail Lodge Care Home is calculated as follows: ( (128 Excellents x 5) + (88 Goods x 4) + (30 Satisfactorys x 3) + (8 Poors x 2) + (4 Very Poors x 1) ) ÷ 258 Ratings = 4.271

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abigail Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (1)

Claire

Claire Carylon

Job Title: Home Manager

Joined: 2024

At 18 years old Claire started her care career and became a registered manager of a learning disability home by 21.


She significantly improved a care service's CQC rating to GOOD in all areas within four months of her leadership.


Claire has a love of learning and holds an NVQ L2, a BTEC National Diploma L3 in Health and Social Care, and an L5 Leadership in Management, along with various other certifications and 20 years of experience.


Outside of work, Claire enjoys spending time with her fiancé, children, and dogs, going on walks, and family holidays. Her personal achievements include buying her first home at 18 and being a proud mother to her two children.


Claire advises those looking for a care home to read reviews, check CQC reports, consult health professionals, and ensure the home meets their needs. She loves making a difference and working with her team.


For those considering a career in care, Claire encourages it for the immense satisfaction it brings to her life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abigail Lodge Care Home to verify any information. View our terms and conditions. Abigail Lodge Care Home has an Enhanced Service - more info.