Abigail Lodge Care Home, Consett, Durham
Abigail Lodge Care Home, Consett, Durham
Abigail Lodge Care Home, Consett, Durham

Abigail Lodge Care Home is located in Delves Lane, Consett and is close to shops, amenities, public transport and the M1 motorway link. Consett town centre is less than one mile away.

This purpose-built care home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at Abigail Lodge is offered in single occupancy rooms, all of which have en-suite facilities.

Abigail Lodge features TV lounges and a quiet sitting room for relaxation. There are dining rooms, where residents can socialise with others at meal times, available. Traditional home cooking using fresh produce is served and residents can choose from the daily choices available. Special diets can be catered for.

The home benefits from regular visits made by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

Residents are encouraged to participate in the varied programme of activities available.

Group: Four Seasons Health Care

Person in charge: Viki Gates (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Separate unit for EMI patients. Ages 18+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Abigail Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 17 Nov 2017

Bed Vacancies

Reviews

8.7 Abigail Lodge Care Home has a Review Score of 8.7 (8.708)

The Review Score of 8.7 (maximum of 10) for Abigail Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Abigail Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Abigail Lodge Care Home is calculated as follows: ( (65 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 96 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Abigail Lodge Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abigail Lodge Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abigail Lodge Care Home

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My mother recently moved into Abigail Lodge, she suffers from dementia but has always been an independent lady.

The move was quite distressing for her which is understandable given that she was moving out of her home that she has lived in for over 20 years, but the staff at Abigail Lodge have been fantastic, they have made her feel very welcome and part of the family.

Before my mother moved in, we were encouraged and supported by the manager and staff to furnish her room in a way that would be familiar to her to make her feel more at home, she was allowed to take her budgie in with her which meant a great deal to her and the family because it was causing her distress as to what was going to happen to him once she moved into the care home.

Now that she is in the home, she is enjoying the home cooked meals and the friendly banter with the staff. She is pleased that she can still have her independence and privacy when she desires it and that the family can visit any time of the day or night.

How likely would you be to recommend Abigail Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Abigail Lodge Care Home responded to this review on 04 Oct 2017:

Thank you, Margaret, for your kind comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Abigail Lodge is warm and friendly. Staff make you feel welcome. Mam has settled in lovely. Mam is always happy when I go to see her.

How likely would you be to recommend Abigail Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Abigail Lodge Care Home responded to this review on 25 Sep 2017:

Thank you, Harold, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Abigail Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I would recommend Abigail Lodge to people. My mother-in-law is in here and she loves being here. The manager is lovely and very helpful.

How likely would you be to recommend Abigail Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Abigail Lodge Care Home responded to this review on 19 Sep 2017:

Thank you, Karan, for your kind words about your recent experience at Abigail Lodge Care Home. We are pleased to hear that your mother-in-law loves being part of our family here at the home. We really appreciate you letting us know how we are doing. Have a wonderful day.

My 92year old mum who has Alzheimer's has been very well cared for by all staff while at Abigail Lodge all her medical needs are met and prompt action is taken if she is ever ill. All the staff are very caring. Mum is happy with the food. Any problems are sorted out immediately. The activities co-ordinator works very hard and organises interesting activities for the residents. Dogs are allowed in the home which most of the residents enjoy seeing.

How likely would you be to recommend Abigail Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is my report after visiting for 3 years- four hours each day. One gets a good insight into the workings on the workings in the home. I would not nominate any 1 carer as they all deserve an "Oscar" for their devotion to the residents. I know it is hard work and exhausting and demanding. Believe me the residents are loved and cared for. Hugs, kisses and laughs are in abundance and plentiful. Luckily the new manager is a gem, very approachable, door always open, so caring to all staff included. Also we still have a deputy manager who loves and cares, also we are lucky to have them both. You know as I write this I am having a few tears as I know how lucky we are in this home and experience the atmosphere yourself. There but for the grace of God, so true. I believe in this home, residents are content, it is filled with love. Manager tells me there is always room for improvement "that's her."

How likely would you be to recommend Abigail Lodge Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My dad has been in Abigail Lodge for a year now and within this time I have been very satisfied that he is well cared for in every way. The staff are very attentive to his needs and have a very personable approach, giving him the utmost respect and retaining his dignity. The staff are also very supportive to myself and my family and have become our friends too, showing us support, empathy and understanding at this difficult time in our lives. Thank you.

How likely would you be to recommend Abigail Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in this care home for 13 months now and I can honestly say I would never wish him to be anywhere else for nursing care. Abigail Lodge is like home from home as far as the love and caring goes. Its one big happy family. The staff are there for you straight away if there is any problem. My husband is kept clean, shaved and teeth always brushed. He is fed good food and always has plenty to drink. Clean clothes every day, the laundry is excellent as long as your name is on each item. My mother in law is in the downstairs part and she says the staff are all wonderful and they are.

How likely would you be to recommend Abigail Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find that the company Four Seasons will go that extra mile for me and my family if I have any concerns with my brother. The carers are excellent in their job, and nothing is a problem for them. I feel that I must put this in writing as the home Abigail Lodge has exceptional staff.

How likely would you be to recommend Abigail Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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