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Abigail Lodge Care Home

Gloucester Road, Delves Lane, Consett, Durham DH8 7NJ
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The building was always clean and the staff always caring. Nothing but praise for the staffStephen R(Son of Resident/Service User)
Abigail Lodge Care Home, Consett
I can come home knowing my mother is in safe hands and getting the care she needsJ W(Daughter of Resident/Service User)
Abigail Lodge Care Home, Consett
Abigail Lodge Care Home, Consett

Abigail Lodge Care Home is located in Delves Lane, Consett and is close to shops, amenities, public transport and the M1 motorway link. Consett town centre is less than one mile away.

This purpose-built care home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at Abigail Lodge is offered in single occupancy rooms, all of which have en-suite facilities.

Abigail Lodge features TV lounges and a...  

Care Provided by Abigail Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,205From £1,326
Residential Dementia CareFrom £1,401From £1,541
Nursing CareFrom £1,265From £1,392
Nursing Dementia CareFrom £1,493From £1,642

Contact Abigail Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Helen Taylor (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (60)

Abigail Lodge Care Home Reviews (88)

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9.5

Abigail Lodge Care Home has a Review Score of 9.5 (9.519) out of 10, based on 27 reviews in the last 2 years. Over all time Abigail Lodge Care Home has 88 reviews.

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Showing 88 reviews matching selected criteria
Review from D R (Resident / Service User) published on 3 March 2021 Submitted via Postal Card
Overall Experience

Made to feel welcome, safe and well cared for.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive.

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Review from Debbie S (Stepdaughter of Resident) published on 9 February 2021 Submitted via Postal Card
Overall Experience

I am notified of my stepdad's health. There is a Facebook page with photos and activities. I feel reassured that although I have not seen my stepdad due to home restrictions and also my family having covid, I feel I can approach staff at any time and each phone call is well received. Thank you from the bottom of my heart.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Debbie, for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Maureen K (Daughter of Resident) published on 4 February 2021 Submitted via Postal Card
Overall Experience

Fantastic, caring staff. They look after relatives as well as residents.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Maureen, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Stephen P (Cousin of Resident) published on 3 February 2021 Submitted via Postal Card
Overall Experience

We have had difficult times over this last year. The staff have always provided the best care ensuring a safe and secure facility, keeping the residents' care and welfare the utmost priority.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Stephen, for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Anne Y (Wife of Resident) published on 1 February 2021 Submitted via Postal Card
Overall Experience

I have nothing but praise for this home, my husband is very happy there. The staff are spot on when I phone to see how he is. They are always ready to tell me what's going on, even though I do not think he knows us now but he is always happy to see us.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Anne, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.

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Review from R G (Daughter of Resident) published on 28 January 2021 Submitted via Postal Card
Overall Experience

The staff at Abigail Lodge are second to none. They are the true assets of this care home! They provide a warm welcoming homely feel to the place and have been very supportive and accommodating during the 20 months Mum has been a resident, especially during this Covid pandemic when their hands have been tied with various restrictions. As a family, we looked at many other care homes, most with excellent facilities, decor, grounds etc. However, having visited Abigail Lodge, we were so impressed with the staff that we decided to disregard the tired-looking decor at the interior and especially that in Mum's ensuite (which is far from the standard she was used to in her own home) and the very sad looking rear garden. Both staff and residents deserve some financial investment.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your comments about Abigail Lodge Care Home. We appreciate you taking the time to give feedback and for all of your kind comments about our team. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Olwyn A (Daughter of Resident) published on 7 January 2021 Submitted via Website
Overall Experience

My father went in as a resident in November and after 2 weeks in quarantine, he is now experiencing the full benefits that Abigail Lodge has to offer. During December he has been involved in many fun events, being encouraged to join in, and after months of stress on my dad's face, due to health issues and him missing all his friends before he went in the home, I have now seen the sparkle come back and my dad slowly settle. Yes, we are all missing the contact but the staff are doing everything they can possibly do to settle Dad and keep us in touch. Nothing is too much trouble - every phone call I make they make me feel welcome. They go out of their way to to make Dad comfortable, the latest example being moving him to another room, but they explained if he doesn’t like it it’s fine, they’ll move him back! That’s amazing, his wellbeing is above the work involved - thank you to each and every one of the “new family”. Each one of you deserves a medal!

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Olwyn, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Andrew B (Son of Resident) published on 15 December 2020 Submitted via Website
Overall Experience

We would like to thank the staff of Abigail Lodge for the care and compassion shown to my Mother in the last few weeks of her life. It was reassuring for the family to know she was as comfortable as possible and well looked after. Thank you.

Reply from Kristen Fitzgerald, Marketing Assistant at Abigail Lodge Care Home

Thank you, Andrew, for your feedback and for taking the time to share your experience at Abigail Lodge Care Home. We are so sorry to hear about your Mother but pleased you felt she received great care and hope that her time at Abigail Lodge did see some friendships flourish, especially with the care team.

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Review from Peter M (Son of Resident) published on 15 June 2020 Submitted via Website
Overall Experience
A big thank you to all the staff at Abigail. My father has been a resident for over two years and the care and friendship the staff have shown to him throughout has been fantastic. When Dad first moved in they went out of their way to make him welcome, settle him in and most importantly soon had him relaxed and content in his new home. Over the years the staff have kept myself and the rest of our family constantly informed about how Dads getting on, involving us in decisions throughout, whether regarding his welfare or just his daily life. This gives us all huge peace of mind, we can’t thank you all enough.

During the virus, things changed overnight. No longer were we able to take Dad out, have him round for Sunday lunch or just visit. Yet again the staff went above and beyond, keeping us updated with phone calls, website photos etc. and a video call between my father and my mother, which gave them both a huge lift. Thank you all.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

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Review from Karen T (Daughter-in-law of Resident) published on 15 June 2020 Submitted via Postal Card
Overall Experience
Huge thank you to staff at this difficult time for all they are doing to support family and keeping us in touch.

Brilliant home, care and other services, e.g. cleaning and laundry do a fantastic job. My mother-in-law loves living here. Keep up the good work. Brilliant staff.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Sylvia E (Daughter of Resident) published on 11 June 2020 Submitted via Website
Overall Experience
Mam became a resident of Abigail Lodge in December 2014 suffering with Vascular Dementia. The staff were caring, helping both Mam and the family get used to the new environment. They took time to find out Mam's needs, likes and dislikes and when the family asked to move her room, this was accommodated as soon as they could.
The activities co-ordinator was excellent, Mam went out on trips both in a group and on one to one occasions. Mam enjoyed this so much.
It was obvious when visiting Mam staff were so very caring with her, frequently stopping to kiss and cuddle her. Mam loved the attention. This gave the family great comfort especially during recent times when unable to visit. We knew Mam was receiving the best of care, love and affection from the staff.
Sadly mam passed away in May 2020.

We cannot thank the staff enough for the care, patience, love and dignity they showed to Mam. We will be forever grateful. Thank you Abigail Lodge staff and keep up the fantastic care and support you give all residents.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Sylvia, for your feedback and for taking the time to share your experience at Abigail Lodge Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.

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Review from Gail K (Daughter of Resident) published on 9 December 2019 Submitted via Postal Card
Overall Experience

My family and myself would like to thank all the staff at Abigail Lodge for their care and support they have shown to our father and all of us at a very sad time, as my dad is at end of life and his care has been so good from all staff team. They truly care, a credit to your company. From the domestics, right up to your manager. Thank you so much.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you Gail for your kind comments about our care team. We appreciate you taking the time to leave feedback for Abigail Lodge Care Home. We understand how upsetting this must be, and are so pleased you feel that our team lived up to expectation, and treat your dad with dignity and the compassion...  

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Review from Maureen C (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card
Overall Experience

Dad's only been in a couple of weeks, up 'til now we cannot fault the staff or the home in any way.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Maureen, for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Liz A (Daughter of Resident) published on 26 July 2019 Submitted via Website
Overall Experience

Both of my parents have been residents of Abigail Lodge over the last 3 years. My mum passed away in February 2018 and my Dad in July 2019. I wanted to write this review because care home staff get such a bad press and I cannot fault the quality of care that both my parents received. I would especially like to thank the team at Abigail Lodge for the time they spent with my Dad helping him to adjust after the loss of his wife of 59 years. It has helped both me and my brother to know that Dad was looked after, kept warm, well-fed and supported. We will always be grateful for everything the staff did for them both.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Liz, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are...  

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Review from Andy S (Son of Resident) published on 26 July 2019 Submitted via Website
Overall Experience
My mum and dad came to stay in Abigail Lodge in early 2017 as life became a challenge for them both. After a short settling in period, they both became very comfortable with the care and service provided by the team. Both myself and my sister could immediately tell the amount of love, care and professionalism as soon as we walked in the place when we first looked at options.
It is not important for the care home to be located in the middle of a big city or town, the importance of the team and individuals within the building is the most important factor as far as we were concerned. Abigail is a team of Angels in our eyes.

The Abigail team took wonderful care of mum and dad for 12 months before mum sadly passed away in 2018. From that point, they looked after dad with bucket loads of love until he sadly died on July 1st this year. We will never forget what they have done for our family and they will stay in our hearts forever.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Andy, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Abigail Lodge Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectations and treated your parents with dignity and...  

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Review from M P (Sister of Resident) published on 17 January 2019 Submitted via Postal Card
Overall Experience

I recommend Abigail Lodge Care Home because of the care the staff provide to my brother. Also, they are always helpful to me and my family when we visit. No matter how busy the staff are, they always have time for every resident.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Abigail Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Helen H (Daughter of Resident) published on 17 January 2019 Submitted via Postal Card
Overall Experience
We were not looking forward to mother going into the home as we have heard really bad things about homes. This does not include Abigail Lodge though.

We were extremely impressed with how well our mother was looked after and cared for. Staff were helpful and caring. The food was good and mam improved quite quickly. Many thanks for everything.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Helen, for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are so pleased to hear how well your Mother was looked after at our home.

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Review from Christine G (Daughter of Resident) published on 10 January 2019 Submitted via Website
Overall Experience
My mam had to go into Abigail Lodge for intermediate care for up to six weeks. Her stay was short (2weeks) but she was very happy there and very well looked after. She felt safe and secure with the people caring for her. Unfortunately, on her second day, she had a major collapse but the level of care and concern from the staff was second to none, not only did they take great care of mam till paramedics arrived but also my daughter and her two young boys who all witnessed the traumatic event. I would not hesitate to recommend Abigail Lodge to anyone, they have a very caring, thoughtful and diligent workforce.
During mams stay, it was the run up to Christmas and they had a party for the residents, I was made so welcome, given a seat at the table whilst visiting during the party and even got to play pass the parcel, haha!

Thank you to everyone involved with mams care, you're all lovely people.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Christine, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and...  

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Review from Susan & Gary H (Daughter of Resident) published on 23 August 2018 Submitted via Website
Overall Experience

We can not praise Abigail Lodge enough. Our mother came to the care home suffering form Alzheimer's and dementia and had been very lonely, unhappy and frightened at home for some time and no matter what we did, nothing made her any better but we were trying to keep her in her own home.

After she had a fall it became obvious that she was not safe at home and she said she did not want to be at her home anymore.

Abigail Lodge have been amazing to her, she was happy, contented, settled, well fed and well looked after from the minute she arrived there. All of the staff have been wonderful.

Sadly our mother became ill in June and passed away at the end of June. Again the home could not have been kinder to us all. For her last few days, we needed to be with her and the home gave us the use of one of the rooms so that we could stay and someone could be with her all the time. The staff kept us plied with teas and coffees all through this time.

We would recommend Abigail Lodge without any doubt.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Susan, for your kind comments following your experience of Abigail Lodge Care Home. We appreciate you taking the time to let us know how our team did in the care and support of your mother and it was a pleasure to have been part of both your mother and your families lives. Your feedback...  

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Review from Stacey-Emma H (Granddaughter of Resident) published on 21 May 2018 Submitted via Website
Overall Experience

I visited my Gran for the first time whilst residing in Abigail Lodge Care Home and could not believe how settled she was. As a senior lead in another Care home, I know how hard it can be to settle someone with dementia into a new setting but was overwhelmed with the amount of support my Gran is given in everyday life and the support she is given to remain independent.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Stacey-Emma, for your wonderful feedback following your recent visit to Abigail Lodge Care Home. We are pleased to hear your experience was so positive. We look forward to seeing you again soon. Have a great day.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 19 Nov 2024

    Residents at Abigail Lodge Care Home in Consett are already feeling festive following a performance of the pantomime, Puss in Boots, by Northeast Producers Travelling Theatre Company. The care home’s...

Upcoming Events

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Abigail Lodge Care Home.

Meet the Team (1)

Helen Taylor
Helen TaylorJob Title:Home ManagerJoined: 2026

Helen has worked in the care home sector for many years, and has been a Deputy Manager at various places over the years, before joining another one of our Harbour Healthcare homes at Maple Lodge as Home Manager in December 2022. Helen has her Level 5 NVQ in Management and is also a qualified Care Home Assistant Practitioner who specialises in both elderly and complex care. Family time is very important to Helen.

She spends her free time travelling with her children and husband, and Helen’s proudest achievement outside of work is raising her children and watching them grow into the people they are today. Words of encouragement from Helen for someone looking for the right care home would be: “A good home should have a nice warm and welcoming feeling.”

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