Aycliffe Care Home, Newton Aycliffe, Durham
Aycliffe Care Home, Newton Aycliffe, Durham
Aycliffe Care Home, Newton Aycliffe, Durham

Aycliffe Care Home is situated in Newton Aycliffe, County Durham, just a five minute walk away from the town centre.

It has received a lot of positive feedback about the warm and friendly greeting it gives to visitors . The setting is well known for its generous hospitality!

Staff engage in a very honest, natural way with the residents. They really care about them. They always make sure they look presentable – that the ladies have their make-up on and their clothing and accessories match, that the gents are shaved and their hair combed.

When members of staff pass the residents they’re always very positive and affectionate, at the same time treating them with respect and dignity.      

Aycliffe has a full-time activities co-ordinator who keeps the residents active. There is a film club. The local church has a weekly listening service. There is also a resident committee which produces a newsletter.

There’s plenty going on outside the home as well. Residents often get a taxi to town to shop, go to a café, the library, the leisure centre or perhaps to the ice cream parlour. Residents have regular trips out for example to the petting zoos.

Group: Akari Care Ltd

Person in charge: Jayne Davies (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Aycliffe Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Aycliffe Care Home has a Review Score of 8.9 (8.910)

The Review Score of 8.9 (maximum of 10) for Aycliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Aycliffe Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.79 for Aycliffe Care Home is calculated as follows: ( (64 Excellents x 5) + (17 Goods x 4) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.12 Points relating to the number of positive Reviews for Aycliffe Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.8 Target = 0.370

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aycliffe Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Aycliffe Care Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My mother who suffered from acute vascular dementia and frailty has been a resident at Aycliffe Care Home for nearly three years.
She passed away recently following a fall and hip repair. Throughout her stay in the home, I have found the staff to be very caring and attentive to her welfare.
Mum has always been clean and well presented. She enjoyed a laugh and the staff readily joined her singing and dancing.
Dementia has been a devastating disease that took from my mother her speech, reasoning and life purpose. I am indebted to the staff at the home who worked so hard to make my mother's life happy safe and bearable.

How likely would you be to recommend Aycliffe Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been resident at this home for just over 2 years. She has advanced dementia.The highlight of the home is the care staff. They treat my mum with dignity and respect but also see her as a "real" person. They make sure that her hair is done, her nails are polished and they talk to her and laugh with her often. They also engage with me and my dad and recognise that we sometimes need their support too. My mum smiles when she sees the carers and that really says it all.

How likely would you be to recommend Aycliffe Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Arriving at a decision with your loved one to stop living independently and leave a cherished home full of wonderful memories, is searingly emotional and difficult.
We feel so lucky to have found Aycliffe Care Home, who have taken all the heartache and stress away.
We visited many care homes, but none compared to Aycliffe. You only get one chance to make a first impression and Aycliffe created the best, from the well-kept grounds, the welcoming reception, the warmest and friendliest "family" of staff, the bright, lively and cheerful lounge, to the aroma of "home-cooking", it all looked great.
Having made the decision that Aycliffe "felt right", after moving in, it just got better.
The staff are wonderful and very well established as a first class team. As well as caring, cleaning, cooking, they even dedicate their own time off to creating fun Tea Parties, fetes, entertainment and events.
It's a real pleasure to live in and to visit. Our loved one says she feels pampered (hair and nail treatments), very well cared for, safe, secure, valued and very much "at home". Lots of smiles and laughter and the best medicine.

How likely would you be to recommend Aycliffe Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been a resident in the above home for over two years as an Alzheimer's patient. In all that time I cannot praise the staff enough for all of the help they have given me and my wife. Nothing ever seems a trouble to them and are always ready to give me up to date progress on my wife's health/progress. The manager is always available to put suggestions or even complaints to (these are very rare).

How likely would you be to recommend Aycliffe Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our dad was in this care home for 12 days. The care dad recieved was exceptional. I cannot speak too highly. All staff including manager, nurses, carers to cleaners were dedicated, caring, genuine and sympathetic not only for dad but for us as a family. We were looked after too, whether it be for a chat, shoulder to cry on or a cup of tea. Care was very professional, thorough and very well managed. If you are looking for a care home for a family member/ relative then this is the place to be. I would not hesitate to recommend it.

How likely would you be to recommend Aycliffe Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jane Mack, Manager at Aycliffe Care Home responded to this review on 09 Nov 2016:

Thank you for this review Ann, I am very proud of all my staff in all departments; this is a vocation to them and they take their job very seriously striving to give the best to all who come through our doors.

The staff were caring and compassionate. We were all made to feel very welcome and the staff took time out from their work to chat. Mum was treated with dignity and respect at all times and the standard of care was first class. The level of cleanliness was excellent and the meals were first class. We would definitely recommend Aycliffe Care Home.

How likely would you be to recommend Aycliffe Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On arrival the home is warm and welcoming. It has a friendly relaxed atmosphere. Home is tidy and clean with no bed odours. Residents are clean and well dressed. Carers talk to residents direct in a courteous respectful manner. Residents who are unable to feed themselves are helped and encouraged to eat and enjoy their food. One of the nicest homes I have been in.

How likely would you be to recommend Aycliffe Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

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