Aycliffe Care Home

Burnhope, Newton Aycliffe DL5 7ER
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9.6 44 Reviews
  • Aycliffe Care Home, Newton Aycliffe
Aycliffe Care Home is situated in Newton Aycliffe, County Durham, just a five minute walk away from the town centre.

It has received a lot of positive feedback about the warm and friendly greeting it gives to visitors . The setting is well known for its generous hospitality!

Staff engage in a very honest, natural way with the residents. They really care about them. They always make sure they look presentable – that the ladies have their make-up on and their clothing and accessories match, that the gents are shaved and their hair combed.

When members of staff pass the residents they’re always very positive and affectionate, at the same time treating them with respect and dignity.      

Aycliffe has a full-time activities co-ordinator who keeps the residents active. There is a film club. The local church has a weekly listening service. There is also a resident committee which produces a newsletter.

There’s plenty going on outside the home as well. Residents often get a taxi to town to shop, go to a café, the library, the leisure centre or perhaps to the ice cream parlour. Residents have regular trips out for example to the petting zoos.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 54 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Carol Jones (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)

Aycliffe Care Home Reviews (44)

9.6

Aycliffe Care Home has a Review Score of 9.6 (9.581) out of 10, based on 10 reviews in the last 2 years.
Over all time Aycliffe Care Home has 44 reviews.

Overall Experience
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Date Published
  • 44
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  • 10
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Reviewer Connection to Aycliffe Care Home
  • 22
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Total of 44, showing 1-20
Review from Heidi G (Relative of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my family member has moved into the home, the experience for my whole family has been very positive, the staff such kindness and care to everyone, the atmosphere is warm and welcoming, the manager has been very supportive and put our minds at rest to this new move in a care home setting.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your fantastic review of Aycliffe, your kind, positive feedback will be shared with all our team.

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Review from Neville J (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is a full-time resident of this home. She arrived in May 2025.
Before that, she was cared for by the family but sadly we could no longer cope.
She is cared for with kindness and compassion and is very settled and content.
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Review from Debbie I (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 7 years of looking after my Mam at home, who suffers from dementia, I was in crisis. The Social Worker agreed on permanent residential care for Mam and I was lucky enough to find Aycliffe Care Home- What a fantastic Care Home it is!
It is well managed, spotlessly clean, the Staff are efficient,
friendly, caring, kind, and they have embraced my Mam and her needs. Mam is always well presented; she is happy and content with her new 'family'. I cannot praise Aycliffe Care Home enough. Aycliffe Care Home have gone above and beyond my expectations.
A Five Star Care Provider -Thank You.
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Review from Mandie S (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely care home with very caring staff. Regular use of agency staff does not seem to affect service delivery. Cleanliness is good, no awful smells (always a bonus). The only negative comment is around communication between management and me (as next of kin) but hopefully, this will improve when the
recently departed manager is replaced. Overall, very satisfied with my mother's care.
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Review from S T (Daughter of Resident) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into the care home for end-of-life care in December and was there for a fortnight before he died. The staff were absolutely wonderful from start to finish and went the extra mile! I have nothing but praise for them. They implemented the Namaste plan we had developed to ensure my dad had
familiar and comforting sensations and cared for us as a family with compassion. Thank you.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your lovely review, your kind words and praise at this sad time will be passed to all our team.

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Review from S T (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my family and I are extremely happy with the care my mother has received since arriving at the home in October 2023. We know she is being very well looked after and is safe. All staff at the home are friendly and genuinely care for her.
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Review from D B (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, very friendly warm atmosphere in the care home. The staff are always very helpful and always have a smile on their faces. Lots of activities going on, always clean and tidy. I know my mum gets really well looked after at all times.
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Review from T F (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic management and staff, kind and caring.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your lovely review, your wonderful feedback will be passed to our team.

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Review from Tony W (Son of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot put into words the high level of care and professionalism coupled with empathy the care home has shown my father.
His whole menina has improved alongside his well-being. This is down to the staff and facilities.
Thank you for all you do; it is very much appreciated.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your wonderful 5-star review; your fantastic feedback will be shared with all our Aycliffe team.

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Review from David S (Son of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff, on a whole, are exceptional there are 1 or 2 who aren't generally as good. The exceptional staff give the home a family feel. They genuinely care.
The only times that they are let down is when there is short staffing, possibly holidays or staff sickness issues. Then you can see the staff
getting stretched and stressed.
I sometimes feel the meals could be a little better, they sometimes don't look the most appetising so we often bring fresh food in to supplement.
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Review from J R (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great experience dealing with all staff here, my mother in law was cared for here and now my own mum.
Such a friendly welcoming from all staff and the care is second to none.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for you kind words and support - we are very honoured to look after your family members.

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Review from Lynne P (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum, me and the rest of the family describe the experience at Aycliffe Care Home as "superb". We could not ask for better care for Mum. Every member of staff is pleasant and helpful, nothing is too much trouble. The whole of the atmosphere is happy and relaxed.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your lovely review and 5-star rating of Aycliffe, your wonderful words will be passed to the team.

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Review from R P (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is so welcoming and friendly. The staff are caring and very approachable. There isn't one member of staff who isn't understanding. Whilst the care home might not be posh, it is spotlessly clean and homely. The food looks very good and plenty of variety.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your lovely review and comments, your fantastic comments will be passed to our Aycliffe team.

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Review from E C (Daughter-in-law of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aycliffe Court is a lovely care home. All the staff are so friendly and always ready to help. There is quite a diverse range of activities available to get the residents out and about as well as those based at the care home itself.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your lovely review, your fantastic feedback will be passed to the team.

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Review from J D (Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home, the staff are very good. Should be very proud of this home.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your wonderful review, we are very proud of Aycliffe and the team.

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Review from L H (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided at Aycliffe Care Home is fantastic. The staff are very friendly and treat the residents with great care and respect. My mother has been here for the past few weeks and is very happy with all of the staff who are patient and kind. There are a lot of activities for mental health stimulation.
The food is excellent also.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your fantastic review, your kind and positive feedback will be passed to the team.

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Review from L S (Grandson of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home provides excellent care and facilities for my grandmother and other residents and provides brilliant social events and activities. The staff are superb and brilliant and engage with visitors and residents. I am extremely lucky and grateful for my nan's care.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your wonderful five star review, your lovely feedback will be passed on to all of the Aycliffe team.

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Review from Lisa L (Granddaughter of Resident) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great facility, staff are so lovely and kind and really make my grandad feel safe at home.
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Review from Mark A (Son-in-law of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home very good both in care of residents and visitors. The atmosphere is homely and welcoming, a real home-from-home. My mother-in-law was treated as a real person and despite having dementia was put at ease at all times. I would recommend Aycliffe Care Home to all.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your lovely review - your amazing feedback will be passed on to the Aycliffe team.

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Review from Natalie C (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came here from another care home needing very much care. She came in February 2022, and I am so happy with the care and attention all the staff give to Mum, from carers, nurses, management and the boss! It helps my well-being knowing Mum's well-being is being taken care of 100%.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your lovely review and feedback - I will pass this on to our team.

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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Aycliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.655 for Aycliffe Care Home is calculated as follows: ( (87 Excellents x 5) + (24 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.655
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.926 Points relating to the number of positive Reviews for Aycliffe Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Aycliffe Care Home

What types of Care is Aycliffe Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aycliffe Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Aycliffe Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aycliffe Care Home to the centre of Newton Aycliffe?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aycliffe Care Home to verify any information. View our terms and conditions. Aycliffe Care Home has an Enhanced Service - more info.