Aycliffe Care Home

Burnhope, Newton Aycliffe DL5 7ER
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9.6 44 Reviews
  • Aycliffe Care Home, Newton Aycliffe
Aycliffe Care Home is situated in Newton Aycliffe, County Durham, just a five minute walk away from the town centre.

It has received a lot of positive feedback about the warm and friendly greeting it gives to visitors . The setting is well known for its generous hospitality!

Staff engage in a very honest, natural way with the residents. They really care about them. They always make sure they look presentable – that the ladies have their make-up on and their clothing and accessories match, that the gents are shaved and their hair combed.

When members of staff pass the residents they’re always very positive and affectionate, at the same time treating them with respect and dignity.      

Aycliffe has a full-time activities co-ordinator who keeps the residents active. There is a film club. The local church has a weekly listening service. There is also a resident committee which produces a newsletter.

There’s plenty going on outside the home as well. Residents often get a taxi to town to shop, go to a café, the library, the leisure centre or perhaps to the ice cream parlour. Residents have regular trips out for example to the petting zoos.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 54 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Carol Jones (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)

Aycliffe Care Home Reviews (44)

9.6

Aycliffe Care Home has a Review Score of 9.6 (9.581) out of 10, based on 10 reviews in the last 2 years.
Over all time Aycliffe Care Home has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Aycliffe Care Home
  • 22
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Total of 44, showing 21-40
Review from A H (Husband of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my wife doesn't want to be here I myself think she is well looked after and cared for and I'm happy she is safe here.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your review and trust in us here at Aycliffe. Moving into a care home, for both the resident and family members, can be difficult and we hope to make it feel like home for everyone in time. Your kind words will be passed to our team.

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Review from Beverley W (Daughter of Resident) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam was at Aycliffe Care Home and during this time she received the best care possible from all the staff. She was treated with utmost dignity and care and it was a happy place for her until the end (Dementia) took her. We were (family) all treated with respect and dignity, right to the very end.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for leaving us such a lovely review, our hearts and thoughts are with you and your family.

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Review from K H (Sister of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff really friendly and always willing to help when asked. Nothing is too much trouble.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your lovely review - your fantastic feedback will be passed to the team at Aycliffe.

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Review from Elaine P (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although not the "Poshest" care home, the staff and care are outstanding. Nothing is too much for the staff and the residents are cared for with dignity and their personal needs are at the top of the carers' list. My dad has been there for 6 weeks now and he absolutely loves it, he's hoping to become
a permanent resident as he has made friends and is surrounded by people meaning he is no longer isolated and is getting plenty of mental stimulation through the wide range of activities put on by the home. The catering is excellent, in the words of my dad, "Top Class!". He basically wants for nothing. Thanks to all the staff for making this such a special place.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

What an amazing review! Thank you so much. I will pass this fantastic feedback to our Aycliffe team.

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Review from Gina C (Daughter of Resident) published on 5 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team are amazing with my dad. He is terminally ill and I really believe their care is giving him quality of life and extending the span. He is so much more relaxed now, his pain is under control and he can laugh again. The staff spoil him and he loves it.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

What lovely words and feedback that I will pass to our team - I am so happy to hear this!

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Review from J B (Son-in-law of Resident) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent, high-quality, care home. The Aycliffe Care Home provides a dedicated service to residents. It is extremely well managed, employing staff who are friendly and caring. The building is clean and inviting and well maintained. Mother-in-Law, a resident for several weeks, speaks highly of the
care she receives, the quality of the food, and the overall atmosphere in the home. The home pays attention to detail and expects visitors to comply with Covid 19 procedures.
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Review from M B (Daughter of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Aycliffe Care Home is probably one of the best Care Homes. We have visited my mother on several occasions during the past few weeks. The home has always been well organised, clean, with the staff pleasant, helpful, and caring. Visitors are expected to comply with Covid 19 prevention procedures and
to notify the home before attending.
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Review from K B (Daughter-in-law of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't be happier with the care received and the support of the staff. The only negative is being unable to contact via telephone on some days.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your fantastic review and lovely comments, I will certainly pass on feedback regarding the phones and look to improve this for you.

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Review from Joanne B (Daughter of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and friendly staff and management. The only issue is that contact with the home via telephone at certain times is difficult.
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Review from Angela W (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother received rehabilitation and end-of-life care over August/September/October 2021. The overriding experience for Mam and the family was one of kindness from all staff. Her dignity was of great importance to all staff and supporting family throughout when we stayed with Mum in her room for over
7 days and nights until she died. All her care needs were met and responses were timely for her pain relief. We as a family will always be grateful to the staff and manager.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Please accept our sincerest condolences for your loss. We are glad to have been able to help you and your family through this sad time. Thank you for your kind words and also lovely review, I will certainly pass your praise on to the staff at Aycliffe.

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Review from Elizabeth F (Friend of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and friendly. They look after people with respect and dignity.
Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Dear Elizabeth,
Thank you for your lovely review.
Many thanks.

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Review from Ron P (Wife of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the past nine months, times have been very difficult in care homes. I last saw my wife who has been a resident for five and a half years twice within this time she is bedfast and needs nursing care. With this in mind, I would like to thank all of the staff who have kept me informed of my wife’s
condition during this time. I have been kept up to date with phone calls and video chats on a weekly basis. I can only thank all of the staff for all their hard work and devotion during this awful time. We are very pleased that we chose Aycliffe care and would have no hesitation in recommending them to anyone.
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Review from A S (Daughter of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mam had to go into Aycliffe Care Home permanently in January of this year. She settled in straight away and whenever we visit, is always happy and smiling. The home is always spotlessly clean and welcoming. Nothing is a trouble, and there's always somebody to talk to if there's a problem. Since
lockdown, although we haven't been able to visit, staff have made sure we have been kept up to day with Mam's situation. Now that we are able to book outside visits, once again, they are working so hard to keep all the resident covid free. We feel very lucky knowing that our Mam is safe and so well cared for by all the staff. Our heartfelt thanks to each and every one.
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Review from Denis R (Son of Resident) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent 31 months at Aycliffe, living with Alzheimer's. We were immediately attracted to the Home as a light and airy building with neat rooms, imaginative corridors, accessible management and friendly staff. First impressions were accurate. Dad was looked after so well. Everyone played their part
- the cleaners who ensured his room was spick and span and chatted to him - the care assistants who had time to reassure him with a word or a hug - the nursing staff who kept us informed of developments in his health, attended him in hospital and looked after him as we would have wanted him to be looked after if we could have done it our selves. He loved his haircuts and his chiropody and being outside helping the caretaker (with an assisting pint to keep him going!). If I ever need the services of a care home I hope they will be half as good as the people I met at Aycliffe.
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Review from P B (Son of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean and tidy home and rooms. Management and staff very friendly and helpful. Food and facilities are very good.
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Review from John L (Son of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visited several care homes in the area before my dad moved into one and we all felt that Aycliffe Care Home was the best, his previous short-term stays had all been positive too.
In terms of facilities, the building is light, spacious, well laid out and nicely appointed. In my experience, most of
the staff have been excellent with a couple who have built particularly close relationships with my dad, which has been wonderful to see.
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Review from Jean L (Wife of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found most of the staff very kind and caring. They will always speak to residents as they pass through the lounge. However, there are always exceptions some staff can be jolly my husband along but if he is given an order he doesn't respond well. I don't want to comment on the management as both
the manager and her deputy are comparatively new but they seem to have good ideas.
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Review from Deborah D (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I try to visit my dad every couple of weeks and have found his care to be extremely good when I am in. He suffers from dementia and is very frail, unable to perform the most basic tasks for himself. He appears to respond to some of the staff extremely well and they are able to humour him and to have
a laugh with him. As I am not in daily I am unable to comment on some aspects and will, therefore, leave them blank. There is generally a good atmosphere within the home and his brighter days I can see my dad is happy to be there.
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Review from Christopher W (Son of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who suffered from acute vascular dementia and frailty has been a resident at Aycliffe Care Home for nearly three years.
She passed away recently following a fall and hip repair. Throughout her stay in the home, I have found the staff to be very caring and attentive to her welfare.
Mum has
always been clean and well presented. She enjoyed a laugh and the staff readily joined her singing and dancing.
Dementia has been a devastating disease that took from my mother her speech, reasoning and life purpose. I am indebted to the staff at the home who worked so hard to make my mother's life happy safe and bearable.
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Review from Zoe P (Daughter of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been resident at this home for just over 2 years. She has advanced dementia.The highlight of the home is the care staff. They treat my mum with dignity and respect but also see her as a "real" person. They make sure that her hair is done, her nails are polished and they talk to her and laugh
with her often. They also engage with me and my dad and recognise that we sometimes need their support too. My mum smiles when she sees the carers and that really says it all.
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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Aycliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.655 for Aycliffe Care Home is calculated as follows: ( (87 Excellents x 5) + (24 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.655
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.926 Points relating to the number of positive Reviews for Aycliffe Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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