Richmond Court

Willington Care Village, Hall Lane, Willington, Crook DL15 0PW

Richmond Court, Crook, Durham
Richmond Court, Crook, Durham
Richmond Court, Crook, Durham

Richmond Court is a County Durham nursing home, offering an extensive list of personalised care packages, as well as specialising in dementia care provision.

The accommodation is comfortable and homely place to recuperate and to settle into, with staff welcoming to visitors and supporting as much independence as possible.

En-suite bedrooms add to the home's efficient care, having been purpose built to suit both the needs of residents and the challenges that carers face.

Group: The Bondcare Group

Person in charge: Julie Gray (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Schizophrenia • Speech Impairment • Stroke

Admission Information: Ages 18+.

Single Rooms: 49

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile

Latest Care Quality Commission* Report on Richmond Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Richmond Court has a Review Score of 9 (8.991)

The Review Score of 9 (maximum of 10) for Richmond Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Richmond Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Richmond Court is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.158 Points relating to the number of positive Reviews for Richmond Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 4 Reviews ÷ 9.8 Target = 0.408

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond Court?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond Court

  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Son of Resident/Service User
    1

The staff working at Raby Cottage are excellent. My brother receives the best care possible.

How likely would you be to recommend Richmond Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a qualified nurse, I recognise good quality care and Richmond Court looked after my father very professionally and to a high standard. Care staff at all levels showed compassion throughout. I am so pleased I chose this for my father and can highly recommend Richmond Court to others with no hesitation.

How likely would you be to recommend Richmond Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has recently joined the mixed unit EMI care at Richmond Court.
He has settled in really well and is happy and well care for. As with all difficult decisions in life, if you have support and help from people who can answer questions and give solutions, you have the best possible outcome to what has been a worrying and stressful time in our lives.
I am and I am sure my husband is too, very happy we found Richmond Court and their caring staff.

How likely would you be to recommend Richmond Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband came to this unit after being in care for a year elsewhere. Staff at his previous home were unable to handle his personal care needs - being there under the EMI nursing umbrella. The Richmond Court facility deals only with the EMI nursing residents and in the 8 months my husband has been here, staff are dealing with his needs, giving me much more peace of mind when I visit and leave.

How likely would you be to recommend Richmond Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Harry Inglis, RM at Richmond Court responded to this review on 03 Feb 2017:

Thank you, Faith for your kind comments. The manager and Co do try their very best!

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