Richmond Court

My mum has been in Richmond Court now for 3 years and since joining R.C. the care she receives from all staff members is wonderful. Her needs over the course of time, having advanced dementia, have increased and the staff have never failed to meet her needs. Regarding management - any concerns or worries I may have are always dealt with and resolved. My mum is loved and cared for and that is the best thing ever and the most important thing to her and myself. R.C. has given her that 100% since being here. Any issues/concerns are dealt with. The staff are brilliant!

Care staff brilliant

I would recomend the care home as exceptional

The Staff has been brilliant with my Nana (Gladys). She loves all the staff and they treat her well.

I am very very happy with Susan's care. Best home in North East

Simpathetic helpfull carring.

As a mother, placing my child in someone else's care was one of the hardest decisions I have ever had to make, from the very beginning the staff have treated him with such kindness, patience and respect that it has given me Complete peace of mind. They genuinely care about the residents and always make us feel welcome when we visit. Knowing my child is receiving such Compassionate Care means the world to me, I am so grateful to everyone for the Support they have shown, both to my child and to our family. I would recommend this care home to anyone looking for a place where their loved ones will be treated with dignity, respect and genuine Compassion

I cannot thank the staff enough for the support, kindness and Compassion they have shown my uncle. from the day he arrived everyone has treated him with dignity and genuine care. The staff are always friendly, approachable and willing to go that extra mile to make sure residents are happy, and well looked after, The home is always clean, welcoming and feels like a real home and is clear the staff truly care about every resident. i would highly recommend this Care home to anyone looking for a caring, professional and supportive environment, Thankyou for everything that you all do!

Thank you all.

Since my brother in law came to this home from another care home the improvement in him is unbelievable Thank you

I would like to express my appreciation for the high standard of care provided at Richmond Court (RAC). The staff are consistently kind, patient and attentive, always treating my uncle with dignity and respect. It is clear that they genuinely care about the well-being and comfort of everyone in their care.

Upon passing the charge nurse help the whole family explaining what would happen next

My brother lived in here for almost 2 years with severe dementia. I know he was a difficult person, but care was rubbish, not a caring place at all, no fresh air, no exercise, just sat in his room day after day, then they decided he was too difficult and did not want to. He was admitted to hospital, and I wasn't informed then. When I emptied his room, he had one shoe, a pair of glasses with one lens in and quite a bit of stuff missing.

My father spent three and a half years at Richmond Court, where throughout his residency all the staff proved very attentive, patient and respectful and would go out of their way to ensure my father was as comfortable as possible as he suffered from Alzheimer's. When my father was pronounced at the end of life, the care and nursing staff made every effort to ensure my father was as relaxed and comfortable as possible during his final few days. The accommodation is clean and safe. My father especially loved the food and rarely left anything. There are many activities available, although my father generally chose not to partake. The home is always very welcoming to visitors.

I live in the States and it's such a relief to know that my brother is getting the best care possible. The staff keep me fully informed on how he is doing, and when I visit they are always cheerful, friendly and obviously care a great deal for their residents. I very much appreciate all their hard work, dedication and professionalism. Many thanks to you all!

Uncle lived at the care home for the last ten years of his life. He suffered from dementia. Despite the burden of dementia, the staff at Richmond Court made him happy. His dementia now came with a smile. He was at ease and content at Richmond Court, due only to the kindness and skill of the staff. The staff were outstanding. Their tireless dedication, knowledge and kindness saved my uncle, not only in terms of his physical wellbeing, but more importantly in his happiness. Uncle's family has nothing but the highest regard and the greatest appreciation for the Richmond Court staff. Thank you.

The standard of care and support received by my mother at Richmond Court was exceptional. The staff were hard-working, professional and fully committed to the safety and well-being of the residents. There was a warm, cheery and welcoming atmosphere in the unit. Staff made time to get to know Mam, engaged with her and went out of their way to provide activities geared toward her particular interests and wishes. Communication with us as a family was open, clear and supportive. We were struck by how happy the staff seemed, their cohesiveness as a team, and how genuinely dedicated to, and fond of the residents they were. We were also impressed by the approach and experience of the manager, deputy and senior staff, who were openly supportive, appreciative and proud of the staff team for the high-quality care they delivered. I will always be grateful to Richmond Court staff for the dignified, respectful, attentive and compassionate care they provided to Mam in her final days.

We would like to thank all the staff at Richmond Court for the loving care they have shown to my sister in the last months of her life. The staff showed care and compassion that was extended to myself and my family which made a very hard time that little bit easier. I would certainly recommend Richmond Court to anyone looking for care for their loved ones.

My uncle was a resident of Richmond Court for ten years and was always well cared for by the hard-working, dedicated staff. I am aware that the life expectancy of dementia in a care home is typically less than two years, and the fact my uncle lived to a great age is a testament to the quality of the care he received.

Looking better every day.