Brancepeth Court

Willington Care Village, Hall Lane, Willington, Crook DL15 0PW

Brancepeth Court is one of a number of care services in the town of Crook in County Durham, dedicated to a range of personal care needs for people with old age related frailties and disabled people also.

As part of a drive to achieve good health and safety, while maintaining a versatile living environment, residents enjoy varied food menus and activities programmes while having personalised care packages that prepare for any individual needs.

Carers are also skilled in terminal care and offer a respite service for local home carers, all adhering to Care Quality Commission regulations.

Group: The Bondcare Group

Person in charge: Sandra Wilkinson (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 49

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brancepeth Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Brancepeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Brancepeth Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.785 for Brancepeth Court is calculated as follows: ( (139 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 172 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brancepeth Court is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 13 Reviews ÷ 9.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Brancepeth Court has a Review Score of 9.8 (9.785) from 15 Reviews


Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brancepeth Court?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brancepeth Court

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My Mam moved to this home two weeks ago and her family could not be happier. The care is brilliant and Mam gets plenty food and drink. She is always clean and well presented, you can tell she gets regular baths. All of the carers are very friendly and they cannot do enough for you.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   5 out of 5

All of the staff - nurses, carers, domestics, admin, laundry, kitchen, maintenance and management, were at all times pleasant, friendly and welcoming to myself and other family members when we visited.

They give excellent care to a high standard, being friendly and professional at all times. Communication was excellent and I cannot praise the team enough.
I would not hesitate to use this care service again.
Thank you

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   4.9 out of 5

The staff at Brancepeth Court, Willington Care Village, did a wonderful job in looking after my very elderly mother. Always patient and kind, every one of them. Above all, I think the most important thing was that they really got to know my mam and understand her. They seemed to like her and care for her personally and she certainly liked them and trusted them. They seemed to be like this with everyone no matter how busy.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   4.2 out of 5

My aunt is 99 this month and has been at Brancepeth Court for nearly 2 years when she had a chance to move nearer her friends and home village, she refused saying she "could not be cared for better." All the staff from nurses to cooks and cleaners show the utmost care and respect for my aunt and I'm very thankful that she has such care.

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Average Rating:   4.5 out of 5

Harry Inglis, RM at Brancepeth Court responded to this review on 12 Jan 2018:

Many thanks for your kind words.

The care home cannot be faulted in any way.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   5 out of 5

Very helpful and kind. Would recommend them to everyone.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   4.5 out of 5

Thank you for looking after Nana. She is loved and well taken care of. She loves her bath and the nurses treat her with dignity and take the time to keep her comfortable. Thank you.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   4.7 out of 5

The care in this home is excellent. The staff and assistants are very caring and always helpful. The support at this very difficult time is second to none. My Aunt is treated with dignity and loving care. Thank you all.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   4.7 out of 5

My brother has been well cared for in Brancepeth Court over the past 6 weeks.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   5 out of 5

Harry Inglis, RM at Brancepeth Court responded to this review on 07 Aug 2017:

Thank you for your kind review. Sandra & Co do their best.

Clean, the staff are very helpful and the food is good.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   5 out of 5

From the first day I visited the home to find out if it would be suitable for my mum, the staff were helpful and very welcoming.
Now mum is a resident it is proved to have a very homely feel and it's like having an extended family.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   4.6 out of 5

I have nothing but praise for the care my mother receives. She is happy and contented, secure and treated with dignity. She eats well there and enjoys the food. The staff are wonderful to her and she thinks the world of them all. I thank ALL staff there who do an excellent job.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   4.8 out of 5

All the staff were friendly, excellent, respectful. Nothing was too much trouble and greeted by everyone I passed coming in. Felt very happy that dad was there because everyone was so good to him and the family. Would recommend it to anyone.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   4.9 out of 5

My wife and I are very pleased with the care and attention afforded to our dear friend. The staff are always very attentive and listen carefully to her to establish her needs.
They are extremely accommodating and pleasant with visitors.
The facilities are always clean, tidy and there is an air of freshness about the facilities which is most welcome in such a setting.
Our congratulations go to all involved in setting up and maintaining his well-run facility.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   5 out of 5

My husband was admitted to Brancepeth Court as a respite care resident. This was due to myself being hospitalised. I am his prime carer. He was treated really excellently as was I. Food was lovely and the staff couldn't do enough for him and our family. A really lovely place, would not hesitate to recommend it to anyone. Safety was excellent. He needed bed rails which were quickly provided.

How likely would you be to recommend Brancepeth Court? Extremely Likely

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Average Rating:   5 out of 5

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