Brancepeth Court

Willington Care Village, Hall Lane, Willington, Crook DL15 0PW
Review Us
9.8 44 Reviews
  • Brancepeth Court, Crook
Brancepeth Court is one of a number of care services in the town of Crook in County Durham, dedicated to a range of personal care needs for people with old age related frailties and disabled people also.

As part of a drive to achieve good health and safety, while maintaining a versatile living environment, residents enjoy varied food menus and activities programmes while having personalised care packages that prepare for any individual needs.

Carers are also skilled in terminal care and offer a respite service for local home carers, all adhering to Care Quality Commission regulations.
Show Brancepeth Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: £1300 – £1301
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1298
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

These prices are only a guideline, please contact Brancepeth Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natalie Henderson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Brancepeth Court Reviews (44)

9.8

Brancepeth Court has a Review Score of 9.8 (9.838) out of 10, based on 12 reviews in the last 2 years.
Over all time Brancepeth Court has 44 reviews.

Overall Experience
  • 35
  • 9
  • 0
  • 0
  • 0
Date Published
  • 44
  • 4
  • 7
  • 12
  • 32
Reviewer Connection to Brancepeth Court
  • 12
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 1-20
Review from Sarah H (Granddaughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willington Care Village - Brancepeth Court - the place where nothing is too much trouble for the staff. All residents are well cared for always happy.
The care my Grandma has received here has been above and beyond. there isnt one thing I canfault. Since coming here she is brighter and happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeanette W (Respite Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I received while I was in Brancepeth Court, Willington was absolutely first-class. Every member of staff treated me with care and respect. The food was excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn P (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that all the staff gave my mother was absolutely brilliant. The staff were all supportive, professional, polite and friendly. They allowed my whole family to relax as we knew they were taking care of her. She was in extreme pain and distraught when she just arrived from hospital but within
an hour she was relaxed and comfortable. The food is of excellent quality. Overall amazing service!!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two staff members in particular are, amazing care manageress they keep everybody that works for the home up to date with training...exceptional in there field, they treat residents that are young as equal to people who are more stable in health, which promotes independence.
Without the help of brancepeth
court I would be not look after myself as much as I am
Reply from Natalie, Care Manager at Brancepeth Court

Thank you so much for your lovely words! I will make sure to pass them on to the staff team who do their best for everyone!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David W (Husband of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife arrived at Brancepeth Court towards the end of November 2024, I'm impressed with the standard of the home and level of care that she receives, following a major stroke last year.
As a daily visitor, I find the home has a warm and welcoming environment. The carers and nurses always have a smile
on their face and this is reflected in their care towards the residents. They are a credit to their profession.
A lot of effort was put in to make the home festive for the Christmas period, including the staff who entered fully into the spirit of Christmas. An excellent dinner was served up for Christmas Day and all the residents received presents from the home.
The activities staff work very hard and provide a varied selection of activities, especially in the run-up to Christmas. The kitchen staff also work hard to provide delicious, home-cooked meals and varied snacks.
I find the environment of Brancepeth has contributed to my wife's speech recovery which had previously lapsed. Now that my wife is a resident here, I'm confident her health and well-being will continue to improve.
Reply from Karen, Home Manager at Brancepeth Court

Thank you for your kind words which I have shared with the entire team! It is our privilege to care for your wife at Brancepeth Court and it's always a pleasure to see you when you visit.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter G (Husband of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first 10 minutes I was in the home, I knew this was where my wife was going to be cared for. I met a team leader and a nurse and their professionalism and support meant I didn't need to see the room. I decided there and then that this is where I wanted my wife to be. My decision to have
my wife cared for at Brancepeth Court was proved correct straight away. The whole team, from carers, nurses, cleaners, cooks and management, deserve praise for their love, care, professionalism and dedication to their clients. A massive well done to them all.
Reply from Karen, Home Manager at Brancepeth Court

Thank you, Peter, for your lovely words which I have passed on to the whole team. It was a pleasure to have your wife with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E W (Respite Resident) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being a younger resident I was dreading my time in respite and a time to heal in bed as I thought I would be stuck in my room with my broken leg watching a television. Luckily for me, the staff encouraged me to spend time mixing with the other residents during activities and meal times which helped
break barriers between us and really helped me settle in.
The staff from cleaners, handymen, carers, cooks and domestic all have a polite and courteous manner and are always trying to assist you as best they can.
Compared to other care homes I have stayed in Brancepeth has excelled in their activities provision they really try to think outside the box at times which can be seen by the website and displays.
When it came to meal and snack times there was always a choice of homemade meals available which were delicious.
This by far has been my most comfortable care home experience I would definitely recommend Brancepeth to anyone who is looking for an exceptional care home.
Reply from Jacob Bordon, TBC at Brancepeth Court

Thank you so much for your kind words! It was truly a pleasure having you with us, and we're delighted to hear you enjoyed your time here. Please know that you're always welcome to stop by for a visit anytime.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, from carers, activities coordinators, cleaners and catering have all been polite, approachable and helpful.
They go the extra mile and try to involve all service users, the activities are always varied - keep up the good work ladies.
There is one exceptional carer who treats my mum with
the utmost respect.
I think all staff go above and beyond.
Reply from Karen, Manager at Brancepeth Court

Thank you so much for your lovely review - we truly love having your mum with us! I will pass your words on to the whole team who go above and beyond.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C J (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam enjoys being here. The staff are very approachable, Mam loves all of the entertainment provided.
Reply from Bethany Morrow, Care Manager at Brancepeth Court

Thank you for taking the time to leave us a review, it is lovely to hear that you find our staff team approachable and that your mam is enjoying her stay with us. We will share this review with our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie D (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam would like to thank all the staff for all the care they have given to her while being here for rehabilitation after breaking her pelvis.
Myself and family are also more than happy with the care and entertainment that has helped my mam has stayed there. We have no complaints at all and are very
happy, all the staff have been amazing and we can't thank you all enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David H (Husband of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed by the warmth, care and pleasant attitudes shown by every sing person with whom we come into contact. Nothing is ever too much for them to deal with.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum was taken to Brancepeth Court in October, she has been shown kindness, respect and friendship by all members of the team, as have my dad and I for whom this has been a difficult few months. Staff have picked up on things with Mum and dealt with them quickly and effectively and have always
taken time to listen to our worries and concerns. I could not recommend Brancepeth Court highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B F (Respite Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for respite care on the 09/06/2023 until 05/07/2023. Wonderful care here, the food is wonderful and staff were superb. Would recommend this home to anybody who needs looking after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A A (Son of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend this home, they have helped my Mam so much that she is now well enough to go home. The care and management team are all amazing, the home itself is clean, today and the new decor is lovely, so inviting and homely.
Reply from Harry Inglis, RM at Brancepeth Court

We really appreciate your kind review and that of your family's support to the care home. Wishing Mum the very best!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M A (Daughter-in-law of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the care staff and management enough for all they have done for my mum in law. The care staff have gone above and beyond to assist her to get back on her feet and to be able to return home, and management, nothing was even a bother, anything we needed was done straight away, such a caring
lovely Manager they have. The home itself is very clean and inviting, the lounges that have just been decorated look stunning, we will be recommending this home to all our friends and family.
Reply from Harry Inglis, RM at Brancepeth Court

Michelle - there's not much we can respond to such a kind and reflective review. The home is reflective on its staff and the people who care so much to ensure we provide care with a personal touch. Thank you for all you do!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlotte P (Granddaughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, go above and beyond. Gran is very happy with her carers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce A (Friend of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a dear friend who is a resident. She is well looked after and seems content to be there. The home is clean and fresh. A pleasure to visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H W (Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent experience with kind and thoughtful care, would certainly recommend for anyone who needs temporary or long-term care. Organised music is lively and lovely to see.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy C (Independent Advocate Deputyship) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I work for mental health advocacy service. I am a Relevant Person’s Representative to many clients in Willington Care Village. I have to say, Rose Cottage is outstanding in the level of care they provide. They fully interact and stimulate all residents in the unit and this is visible when visiting the
unit. Residents appear happy and content. The staff show great awareness of each individual and the atmosphere is very pleasant.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Daughter of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied with the care given day to day. However, when issues are raised e.g dental care appointment had to be repeatedly followed up as Dad had a broken tooth and pain for over four weeks. When a light bulb went off in his room, it took four days to be replaced.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Brancepeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Brancepeth Court is calculated as follows: ( (122 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brancepeth Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Brancepeth Court

What types of Care is Brancepeth Court registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brancepeth Court have?

There are 49 Single Rooms.

What are the Facilities & Services at Brancepeth Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Brancepeth Court to the centre of Crook?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brancepeth Court to verify any information. View our terms and conditions. Brancepeth Court has an Enhanced Service - more info.