Brancepeth Court

I think all staff go above and beyond.

My mam enjoys being here. The staff are very approachable, Mam loves all of the entertainment provided.

Myself and family are also more than happy with the care and entertainment that has helped my mam has stayed there. We have no complaints at all and are very happy, all the staff have been amazing and we can't thank you all enough.

Very impressed by the warmth, care and pleasant attitudes shown by every sing person with whom we come into contact. Nothing is ever too much for them to deal with.

Since my mum was taken to Brancepeth Court in October, she has been shown kindness, respect and friendship by all members of the team, as have my dad and I for whom this has been a difficult few months. Staff have picked up on things with Mum and dealt with them quickly and effectively and have always taken time to listen to our worries and concerns. I could not recommend Brancepeth Court highly enough.

I came here for respite care on the 09/06/2023 until 05/07/2023. Wonderful care here, the food is wonderful and staff were superb. Would recommend this home to anybody who needs looking after.

I highly recommend this home, they have helped my Mam so much that she is now well enough to go home. The care and management team are all amazing, the home itself is clean, today and the new decor is lovely, so inviting and homely.

We cannot thank the care staff and management enough for all they have done for my mum in law. The care staff have gone above and beyond to assist her to get back on her feet and to be able to return home, and management, nothing was even a bother, anything we needed was done straight away, such a caring lovely Manager they have. The home itself is very clean and inviting, the lounges that have just been decorated look stunning, we will be recommending this home to all our friends and family.

Lovely staff, go above and beyond. Gran is very happy with her carers.

I have a dear friend who is a resident. She is well looked after and seems content to be there. The home is clean and fresh. A pleasure to visit.

Excellent experience with kind and thoughtful care, would certainly recommend for anyone who needs temporary or long-term care. Organised music is lively and lovely to see.

I work for mental health advocacy service. I am a Relevant Person’s Representative to many clients in Willington Care Village. I have to say, Rose Cottage is outstanding in the level of care they provide. They fully interact and stimulate all residents in the unit and this is visible when visiting the unit. Residents appear happy and content. The staff show great awareness of each individual and the atmosphere is very pleasant.

Satisfied with the care given day to day. However, when issues are raised e.g dental care appointment had to be repeatedly followed up as Dad had a broken tooth and pain for over four weeks. When a light bulb went off in his room, it took four days to be replaced.

Fantastic staff. No problems. Dad very well looked after.

Found the home needed refreshing on the decor. The staff are excellent and very friendly and caring. Will recommend the home to anyone who asks my opinion. Thought that more staff may be needed, but those that are available are very good and professional.

Clean and tidy. The staff are mostly helpful.

Sometimes feel it is a struggle to get any information on my husband. When I ask all I get told is he is ok. It would be nice to know how things really are. I know it's been hard the last two years, but it's been hard for me also. My heart goes out to all the staff. They don't have it easy. Maybe relatives could be more involved.

My father has had palliative care at Brancepeth Court. The care he has received has been excellent. Staff is very informative, caring, and showing empathy during this difficult time. Communication has been excellent keeping us informed every step of the way and answering any questions we would have. Highly recommended!

These group of people are truly unsung heroes, thank you all for everything xxx

My brother has really settled at Rose Cottage. The staff are attentive and actively seek to get my brother involved in activities and ensure he is socialising.