Brancepeth Court

Willington Care Village, Hall Lane, Willington, Crook DL15 0PW
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9.8 44 Reviews
  • Brancepeth Court, Crook
Brancepeth Court is one of a number of care services in the town of Crook in County Durham, dedicated to a range of personal care needs for people with old age related frailties and disabled people also.

As part of a drive to achieve good health and safety, while maintaining a versatile living environment, residents enjoy varied food menus and activities programmes while having personalised care packages that prepare for any individual needs.

Carers are also skilled in terminal care and offer a respite service for local home carers, all adhering to Care Quality Commission regulations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: £1300 – £1301
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1298
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

These prices are only a guideline, please contact Brancepeth Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natalie Henderson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Brancepeth Court Reviews (44)

9.8

Brancepeth Court has a Review Score of 9.8 (9.838) out of 10, based on 12 reviews in the last 2 years.
Over all time Brancepeth Court has 44 reviews.

Overall Experience
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Date Published
  • 44
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  • 12
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Reviewer Connection to Brancepeth Court
  • 12
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  • 1
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Total of 44, showing 21-40
Review from Sharon E (Daughter of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastic staff. No problems. Dad very well looked after.
Reply from Harry Inglis, RM at Brancepeth Court

Thanks, Sharon for your kind review. The staff do try their utmost.

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Review from B H (Husband of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the home needed refreshing on the decor. The staff are excellent and very friendly and caring. Will recommend the home to anyone who asks my opinion. Thought that more staff may be needed, but those that are available are very good and professional.
Reply from Harry Inglis, RM at Brancepeth Court

Thank you for your feedback. Just for your reassurance, we staff according to dependencies. It is worth noting of late, we have struggled and have been reliant on agency use. We are currently recruiting a decorator to assist with a long-term project. Whilst we appreciate all feedback, we would always want our residents and relatives to approach us with this detail in the first instance.

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Review from Robert W (Son-in-law of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean and tidy. The staff are mostly helpful.
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Review from D D (Wife of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sometimes feel it is a struggle to get any information on my husband. When I ask all I get told is he is ok. It would be nice to know how things really are. I know it's been hard the last two years, but it's been hard for me also. My heart goes out to all the staff. They don't have it easy. Maybe relatives
could be more involved.
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Review from Thomas P (Son of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has had palliative care at Brancepeth Court. The care he has received has been excellent. Staff is very informative, caring, and showing empathy during this difficult time. Communication has been excellent keeping us informed every step of the way and answering any questions we would have.
Highly recommended!
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Review from Frank S (Grandson of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In August 2019, my gran was placed in the entrusted care of Management and Staff.
From the initial "settling in period ", the immediate family were always kept updated and all next steps were discussed.
The layout of rooms, cleanliness of areas was impeccable and a standard to be proud of.
During
my grans stay she was treated with the utmost dignity, and could not have been cared for any better.
Visitations to the home were never an issue, and all Staff were like a family having regular chats, but being professional when required, often performing over and above.
A massive shout out goes to all Management, members of staff (especially the Senior nurses ), due to my gran slowly deteriorating and sadly passing away the nursing, empathy and sympathy shown was truly amazing
These group of people are truly unsung heroes, thank you all for everything xxx
Reply from Harry Inglis, RM at Brancepeth Court

Dear Frank,
Thank you for your kind words, these mean a lot to us all in these challenging times.

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Review from G M (Brother of Resident) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has really settled at Rose Cottage. The staff are attentive and actively seek to get my brother involved in activities and ensure he is socialising.
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Review from S G (Daughter of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad trusted me to find him a place for him that would provide end of life care and 24 hours nursing. It was not a task I found easy but on visiting Brancepeth Court, within minutes of being there I knew it was a place I would feel happy for my dad to spend the last weeks of his life. It is bright
and airy and the welcome is always warm and friendly. After talking with members of staff, I left without a doubt everything I would want for my dad was here. They were very kind to me too and showed great compassion.
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Review from Karen S (Daughter of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, we find this home good, with good staff. The only thing that could be improved greatly is the stimulation of residents, not just occasionally, but in my opinion, daily. Even one person designated to this task and especially at weekends. Those that can walk made to move etc, more children
entertaining from schools, dance schools - pet therapy or just a daily chat. I understand staffing may be a problem.
Reply from Harry Inglis, RM at Brancepeth Court

Thank you Karen for your review.
Activities in a care setting is always challenging in terms of cooperation with residents. We have recently reinvigorated our activities and hope this will make an even bigger difference to the impact it has on our residents.

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Review from Susan B (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam moved to this home two weeks ago and her family could not be happier. The care is brilliant and Mam gets plenty food and drink. She is always clean and well presented, you can tell she gets regular baths. All of the carers are very friendly and they cannot do enough for you.
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Review from Denise H (Wife of Resident) published on 26 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff - nurses, carers, domestics, admin, laundry, kitchen, maintenance and management, were at all times pleasant, friendly and welcoming to myself and other family members when we visited.


They give excellent care to a high standard, being friendly and professional at all times. Communication

was excellent and I cannot praise the team enough.
I would not hesitate to use this care service again.
Thank you
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Review from David D (Son of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Brancepeth Court, Willington Care Village, did a wonderful job in looking after my very elderly mother. Always patient and kind, every one of them. Above all, I think the most important thing was that they really got to know my mam and understand her. They seemed to like her and care for
her personally and she certainly liked them and trusted them. They seemed to be like this with everyone no matter how busy.
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Review from S R (Niece of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is 99 this month and has been at Brancepeth Court for nearly 2 years when she had a chance to move nearer her friends and home village, she refused saying she "could not be cared for better." All the staff from nurses to cooks and cleaners show the utmost care and respect for my aunt and I'm
very thankful that she has such care.
Reply from Harry Inglis, RM at Brancepeth Court

Many thanks for your kind words.

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Review from Nora B (Mother of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home cannot be faulted in any way.
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Review from Irene S (Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and kind. Would recommend them to everyone.
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Review from S B (Grandson of Resident) assisted by family/friend published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after Nana. She is loved and well taken care of. She loves her bath and the nurses treat her with dignity and take the time to keep her comfortable. Thank you.
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Review from J L (Niece of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in this home is excellent. The staff and assistants are very caring and always helpful. The support at this very difficult time is second to none. My Aunt is treated with dignity and loving care. Thank you all.
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Review from Norman C (Brother of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been well cared for in Brancepeth Court over the past 6 weeks.
Reply from Harry Inglis, RM at Brancepeth Court

Thank you for your kind review. Sandra & Co do their best.

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Review from David L (Son of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care my mother receives. She is happy and contented, secure and treated with dignity. She eats well there and enjoys the food. The staff are wonderful to her and she thinks the world of them all. I thank ALL staff there who do an excellent job.
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Review from David H (Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, the staff are very helpful and the food is good.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Brancepeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Brancepeth Court is calculated as follows: ( (122 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brancepeth Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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