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Holly Lodge Care Home

Chapel Street, Shildon, Durham DL4 1NX
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the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)
Holly Lodge Care Home, Shildon
My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)
Holly Lodge Care Home, Shildon
although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)
Holly Lodge Care Home, Shildon

Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms...  

Care Provided by Holly Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group / Owner

Person in charge

  • Dawn Heppell-Marshall(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (41)

Visiting

  • Visitors are always welcome at Holly Lodge. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the front of the building. Vehicles and belongings are left at owners own risk.

Holly Lodge Care Home Reviews (90)

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9.7

Holly Lodge Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Holly Lodge Care Home has 90 reviews.

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Review from S S (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card
Overall Experience

Choosing a care home for a loved one is one of the most important decisions you may need to make in your lifetime. The care and respect my mam receives from all members of staff is outstanding. I have noticed the staff treat each resident as an individual with individual needs. The home is kept clean and tidy and the decor is bright and cheerful. There is always plenty to choose of food and drinks. The staff are always welcoming and cheerful even though their jobs at times must be very stressful. My mam is happy and settled, to turn around and say Holly Lodge Care Home is home from home shows to me how happy my mam is and that makes me happy as it proves to choose Holly Lodge was the right decision. This is all down to the hardworking staff. I cannot praise them enough and would highly recommend Holly Lodge Care Home.

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Review from Angela T (Daughter of Resident) published on 8 September 2017 Submitted via Postal Card
Overall Experience

Since coming in the care home in November last year my Mam has received great care from everyone involved. The staff are really friendly and can't do enough for my Mum, anything she needs they are there for her. I would recommend this home to anybody who needs care for an elderly family member.

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Review from Bethany D (Granddaughter of Resident) published on 8 September 2017 Submitted via Postal Card
Overall Experience

Since my gran moved into Holly Lodge in November 2016, the care she has received has been exceptional, nothing is ever too much trouble for the staff and each and every team member goes above and beyond in every aspect of the care they give. Since coming into the care home, my gran has become much more content and happy in herself. This is all thanks to the wonderful team at Holly Lodge.

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Review from Olivia T (Granddaughter of Resident) published on 7 September 2017 Submitted via Postal Card
Overall Experience

Since my Gran has come into the care home I have seen huge improvements. Since November my Gran has become much more mobile. Also, since moving into the care home my Gran has become much more sociable, from blending with other residents and carers to days out; which she regularly goes on. The improvement we have seen in my Gran is spectacular and we couldn't be happier with her progress, due to the high standard of care my Gran receives from all of the carers at Holly Lodge care home.

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Review from Anthony M (Son of Resident) published on 5 September 2017 Submitted via Postal Card
Overall Experience

The best home in the area, the staff are great and no problems at all.

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Review from Margaret P H (Daughter-in-law of Resident) published on 10 July 2017 Submitted via Postal Card
Overall Experience
I am very impressed with this home. Clean, tidy, staff always cheerful, can always answer any questions you may have, or any concerns. The dining and lounge areas are clean, bright and cheerful. The residents' rooms are spacious and always clean, especially the toilet area. You always get updates on your relative, how they are doing. There are always plenty of trips out and activities in the lounge. A very caring home that gives you peace of mind that your relative is in safe, caring hands.

Thank you so much.

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Review from Irene H (Sister of Resident) published on 3 July 2017 Submitted via Postal Card
Overall Experience

My sister was a resident in Holly Lodge for a short period only. She was happy to say that she wanted to stay there, should her health deteriorate. She was always treated with kindness and respect and she died with dignity. We couldn't have treated her better ourselves.

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Review from Debbie G (Great-Nephew of Resident) published on 22 February 2017 Submitted via Website
Overall Experience

Very friendly approachable staff who guided us through the first few days of my uncle stay at Holly Lodge. Whenever I visit, I am always greeted with happy friendly faces and a very welcome offer of a hot drink. The care and attention he received can't be faulted. Decisions that had to be made was always of the best intentions for him and was explained. There seemed to be lots of different activities going on during the week which visitors are welcome to join in. This was my first experience with a care home and thankfully they helped make it pleasant one.

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Review from F L (Daughter of Resident) published on 3 February 2017 Submitted via Postal Card
Overall Experience
I can relax in the knowledge that my mother's needs and wishes are honoured. The care staff are always smiling and reassuring of supportive consideration for all. I am now able to relax and spend quality time with my mum. The home provides inclusive activities to engage residents but will equally allow them space if they want to spend quiet time in their room. As a visiting guest, I always feel welcome and am informed and included in any decision making.

The building itself is kept clean and welcoming at all times.

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Review from James C (Son of Resident) published on 26 January 2017 Submitted via Postal Card
Overall Experience
Nice, friendly and helpful staff.

Very professional management and support.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 February 2020
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Accreditations

There are no accreditations posted yet for Holly Lodge Care Home.

Meet the Team (1)

Dawn Heppell-Marshall Heppell-Marshall
Dawn Heppell-Marshall Heppell-MarshallJob Title:Home Manager

We are thrilled to introduce Dawn Heppell-Marshall as the Home Manager at Holly Lodge Care Home. With her extensive knowledge and experience, Dawn is well-equipped to lead our team and elevate the quality of care we provide to our residents. We look forward to seeing the wonderful impact she will have on our home and community.

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