
the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)

My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)

although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)

the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)

My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)

although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)

Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.
Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.
Residents are encouraged to personalise their own en-suite bedrooms...
Care Provided by Holly Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Mariposa
- Private Owned
Person in charge
- Dawn Heppell-Marshall(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (41)
Visiting
- Visitors are always welcome at Holly Lodge. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.
Parking
- Dedicated parking at the front of the building. Vehicles and belongings are left at owners own risk.
Holly Lodge Care Home Reviews (90)
Holly Lodge Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years.
Over all time Holly Lodge Care Home has 90 reviews.
Choosing a care home for a loved one is one of the most important decisions you may need to make in your lifetime. The care and respect my mam receives from all members of staff is outstanding. I have noticed the staff treat each resident as an individual with individual needs. The home is kept clean and tidy and the decor is bright and cheerful. There is always plenty to choose of food and drinks. The staff are always welcoming and cheerful even though their jobs at times must be very stressful. My mam is happy and settled, to turn around and say Holly Lodge Care Home is home from home shows to me how happy my mam is and that makes me happy as it proves to choose Holly Lodge was the right decision. This is all down to the hardworking staff. I cannot praise them enough and would highly recommend Holly Lodge Care Home.
Since coming in the care home in November last year my Mam has received great care from everyone involved. The staff are really friendly and can't do enough for my Mum, anything she needs they are there for her. I would recommend this home to anybody who needs care for an elderly family member.
Since my gran moved into Holly Lodge in November 2016, the care she has received has been exceptional, nothing is ever too much trouble for the staff and each and every team member goes above and beyond in every aspect of the care they give. Since coming into the care home, my gran has become much more content and happy in herself. This is all thanks to the wonderful team at Holly Lodge.
Since my Gran has come into the care home I have seen huge improvements. Since November my Gran has become much more mobile. Also, since moving into the care home my Gran has become much more sociable, from blending with other residents and carers to days out; which she regularly goes on. The improvement we have seen in my Gran is spectacular and we couldn't be happier with her progress, due to the high standard of care my Gran receives from all of the carers at Holly Lodge care home.
The best home in the area, the staff are great and no problems at all.
Thank you so much.
My sister was a resident in Holly Lodge for a short period only. She was happy to say that she wanted to stay there, should her health deteriorate. She was always treated with kindness and respect and she died with dignity. We couldn't have treated her better ourselves.
Very friendly approachable staff who guided us through the first few days of my uncle stay at Holly Lodge. Whenever I visit, I am always greeted with happy friendly faces and a very welcome offer of a hot drink. The care and attention he received can't be faulted. Decisions that had to be made was always of the best intentions for him and was explained. There seemed to be lots of different activities going on during the week which visitors are welcome to join in. This was my first experience with a care home and thankfully they helped make it pleasant one.
The building itself is kept clean and welcoming at all times.
Very professional management and support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 February 2020Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Holly Lodge Care Home.
There are no upcoming events for Holly Lodge Care Home.
Awards / Recognitions (1)
- 01 Feb 2018Recipient: Mariposa
Accreditations
There are no accreditations posted yet for Holly Lodge Care Home.
Meet the Team (1)

We are thrilled to introduce Dawn Heppell-Marshall as the Home Manager at Holly Lodge Care Home. With her extensive knowledge and experience, Dawn is well-equipped to lead our team and elevate the quality of care we provide to our residents. We look forward to seeing the wonderful impact she will have on our home and community.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge Care Home to verify any information. View our terms and conditions. Holly Lodge Care Home has an Enhanced Service -more info.