Holly Lodge Care Home

Chapel Street, Shildon DL4 1NX
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9.7 89 Reviews
  • Holly Lodge Care Home, Shildon
Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms to create their own sense of familiarity and identity. The shops and pub are popular trips as part of a wider programme to take residents out and about and form stronger bonds with the local community.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.
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Care Provided by Holly Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Holly Lodge Care Home to confirm what's included and get a personalised quote:

Contact Holly Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dawn Heppell-Marshall (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (41)

Visiting

  • Visitors are always welcome at Holly Lodge. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the front of the building. Vehicles and belongings are left at owners own risk.

Holly Lodge Care Home Reviews (89)

9.7

Holly Lodge Care Home has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years.
Over all time Holly Lodge Care Home has 89 reviews.

Overall Experience
  • 69
  • 17
  • 2
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Date Published
  • 89
  • 7
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  • 21
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Reviewer Connection to Holly Lodge Care Home
  • 35
  • 14
  • 6
  • 5
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  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 81-89
Review from Angela T (Daughter of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming in the care home in November last year my Mam has received great care from everyone involved. The staff are really friendly and can't do enough for my Mum, anything she needs they are there for her. I would recommend this home to anybody who needs care for an elderly family member.
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Review from Bethany D (Granddaughter of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my gran moved into Holly Lodge in November 2016, the care she has received has been exceptional, nothing is ever too much trouble for the staff and each and every team member goes above and beyond in every aspect of the care they give. Since coming into the care home, my gran has become much more
content and happy in herself. This is all thanks to the wonderful team at Holly Lodge.
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Review from Olivia T (Granddaughter of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my Gran has come into the care home I have seen huge improvements. Since November my Gran has become much more mobile. Also, since moving into the care home my Gran has become much more sociable, from blending with other residents and carers to days out; which she regularly goes on. The improvement
we have seen in my Gran is spectacular and we couldn't be happier with her progress, due to the high standard of care my Gran receives from all of the carers at Holly Lodge care home.
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Review from Anthony M (Son of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best home in the area, the staff are great and no problems at all.
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Review from Margaret P H (Daughter-in-law of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with this home. Clean, tidy, staff always cheerful, can always answer any questions you may have, or any concerns. The dining and lounge areas are clean, bright and cheerful. The residents' rooms are spacious and always clean, especially the toilet area. You always get updates
on your relative, how they are doing. There are always plenty of trips out and activities in the lounge. A very caring home that gives you peace of mind that your relative is in safe, caring hands.
Thank you so much.
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Review from Irene H (Sister of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident in Holly Lodge for a short period only. She was happy to say that she wanted to stay there, should her health deteriorate. She was always treated with kindness and respect and she died with dignity. We couldn't have treated her better ourselves.
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Review from Debbie G (Great-Nephew of Resident) published on 22 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly approachable staff who guided us through the first few days of my uncle stay at Holly Lodge. Whenever I visit, I am always greeted with happy friendly faces and a very welcome offer of a hot drink. The care and attention he received can't be faulted. Decisions that had to be made was always
of the best intentions for him and was explained. There seemed to be lots of different activities going on during the week which visitors are welcome to join in. This was my first experience with a care home and thankfully they helped make it pleasant one.
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Review from F L (Daughter of Resident) published on 3 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can relax in the knowledge that my mother's needs and wishes are honoured. The care staff are always smiling and reassuring of supportive consideration for all. I am now able to relax and spend quality time with my mum. The home provides inclusive activities to engage residents but will equally allow
them space if they want to spend quiet time in their room. As a visiting guest, I always feel welcome and am informed and included in any decision making.
The building itself is kept clean and welcoming at all times.
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Review from James C (Son of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice, friendly and helpful staff.
Very professional management and support.
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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Holly Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.686 for Holly Lodge Care Home is calculated as follows: ( (184 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 245 Ratings = 4.686
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holly Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Dawn Heppell-Marshall Heppell-Marshall

Job Title: Home Manager

We are thrilled to introduce Dawn Heppell-Marshall as the Home Manager at Holly Lodge Care Home. With her extensive knowledge and experience, Dawn is well-equipped to lead our team and elevate the quality of care we provide to our residents. We look forward to seeing the wonderful impact she will have on our home and community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge Care Home to verify any information. View our terms and conditions. Holly Lodge Care Home has an Enhanced Service - more info.