Holly Lodge Care Home

Chapel Street, Shildon DL4 1NX

Holly Lodge Care Home is situated the centre of the town of Shildon.
Shildon has easy access to the A1 and the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, nursing, dementia care and respite care.

A highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms to create their own sense of familiarity and identity.
The shops and pub are popular trips as part of a wider programme to take residents out and about and form stronger bonds with the local community.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

Group: Mariposa

Person in charge: Kim Lawson (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Holly Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Holly Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Holly Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.772 for Holly Lodge Care Home is calculated as follows: ( (281 Excellents x 5) + (70 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 356 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Holly Lodge Care Home is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 27 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Holly Lodge Care Home has a Review Score of 9.8 (9.772) from 30 Reviews


Average Ratings

  • Excellent
    24
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Holly Lodge Care Home?

  • Extremely LIKELY
    29
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Holly Lodge Care Home

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

We are really happy with Holly Lodge. My father has settled in really quickly. It is clean and friendly with a good atmosphere. There are a couple of members of staff that could cheer up a bit, but I think that applies to most places. Food is nice. One grip my father has is with the temperature of the good. It can often be cool/cold.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Staff and management at Holly Lodge Care Home treat patients and their families with utmost care, kindness, sympathy and dignity.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad has been a resident at Holly Lodge since December 2017. The care workers treat him like a member of their family and always make time for us for any problems etc we may have. This has been a very traumatic time for us and Holly Lodge clearly understands that.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My Mother is very happy at Holly Lodge and feels safe and secure at all times. She is happy with the daily routine and the staff are helpful and courteous with her at all times. Staffing levels could be improved and also food and drink quality needs improvement. Overall we think Holly Lodge provides good care.

How likely would you be to recommend Holly Lodge Care Home? Likely

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Average Rating:   4.3 out of 5

I live in New Zeland and my father has been a resident of Holly Lodge for more than 3 years. Each time I have visited, I am blown away by the care given to my father.
The staff are fantastic, caring and most of all, considerate to family and residents.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are always caring and understanding. Always have a welcoming attitude when visiting and very friendly.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad went into Holly Lodge for a 2 week trial with a view to it being his permanent home. After 1 week he loved it so much he had already decided to stay. Every member of staff has been helpful, accommodating and supportive of his needs. The staff have been very supportive to us as it's a huge transition for everyone involved.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The management and carers are all superb and polite and very respectful. They take time to get to know each person and always ensure they treat and care for my mother with dignity and respect. The meals provided are of a high standard and ample, there is always more if required. The home is always clean and welcoming and I would highly recommend Holly Lodge.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Most staff are caring and helpful. Bedrooms are clean and warm, food could be improved and more varied.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

From arriving to leaving, my mother was very well looked after and soon brought back to her normal self. Time will only tell after she has been at her own home after a few weeks.

If in the future she needs any help I don't think she would think twice about coming back.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our mother was a very reluctant entrant to Holly Lodge and at 93 years has several difficulties. We have found the staff friendly, caring and knowledgeable. Mother says she loves the girls and couldn't be better looked after. Most of our worries about her having to become a resident have been dissipated due to the care received. We would be happy to recommend Holly Lodge to anyone requiring care.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

OUTSTANDING CARE - The staff and the care they provide is outstanding, staff are amazing they care so so much for all the people they support and are highly motivated to provide people with the best care ever.
Words cannot describe how amazing the care is - staff take time to pay attention, listen and understand what people either say or communicate through their body language and facial expressions. Staff recognise when people will benefit from physical contact and many many times I have observed interactions where staff hold people's hands, stroke their arm and hug people in a respectful way with their consent (it is heartfelt and brings tears to your eyes).
I have seen many occasions when staff greet people with genuine pleasure and people respond positively with a big smile, truly enjoying the interaction, it's so lovely to see. Staff go the extra mile to enhance the lives of people and help them fulfil their wishes - our family is forever grateful, you are all amazing.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Staff are extremely helpful and attentive, nothing is too much trouble. Very caring. Pleasant environment.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Staff at Holly Lodge are always very friendly and helpful. All questions are answered. The care of the residents is exceptional. A lovely atmosphere awaits both visitors and residents. A pleasure to visit.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very clean.

Fresh decor with sensible flooring in rooms.

Good activities.

Able to approach staff about any issues.

There is a team spirit in the home.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I have found Holly Lodge clean, warm and friendly. All staff are pleasant and helpful. There's always a nice atmosphere, nothing you ask to be done is too much trouble.

I always enjoy visiting the resident and leave happy knowing he is getting well cared for.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

All staff make you feel welcome every time I visit my mam.

All are very friendly, patient and understanding with residents.

They always listen and deal with any concerns promptly. A very clean and updated care home, always a friendly atmosphere.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

From the manager to all of the other care staff, we feel that our parents are looked after 24/7 and they are friendly, approachable and listen to concerns constructively.
The rooms are all modern, clean (the home has had a full refurbishment in 2017) and can be personalised to make it more homely.
Overall this is an excellent care home with caring staff and seems to be very well managed.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent in every way.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Choosing a care home for a loved one is one of the most important decisions you may need to make in your lifetime. The care and respect my mam receives from all members of staff is outstanding. I have noticed the staff treat each resident as an individual with individual needs. The home is kept clean and tidy and the decor is bright and cheerful. There is always plenty to choose of food and drinks. The staff are always welcoming and cheerful even though their jobs at times must be very stressful. My mam is happy and settled, to turn around and say Holly Lodge Care Home is home from home shows to me how happy my mam is and that makes me happy as it proves to choose Holly Lodge was the right decision. This is all down to the hardworking staff. I cannot praise them enough and would highly recommend Holly Lodge Care Home.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since coming in the care home in November last year my Mam has received great care from everyone involved. The staff are really friendly and can't do enough for my Mum, anything she needs they are there for her. I would recommend this home to anybody who needs care for an elderly family member.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since my gran moved into Holly Lodge in November 2016, the care she has received has been exceptional, nothing is ever too much trouble for the staff and each and every team member goes above and beyond in every aspect of the care they give. Since coming into the care home, my gran has become much more content and happy in herself. This is all thanks to the wonderful team at Holly Lodge.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since my Gran has come into the care home I have seen huge improvements. Since November my Gran has become much more mobile. Also, since moving into the care home my Gran has become much more sociable, from blending with other residents and carers to days out; which she regularly goes on. The improvement we have seen in my Gran is spectacular and we couldn't be happier with her progress, due to the high standard of care my Gran receives from all of the carers at Holly Lodge care home.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The best home in the area, the staff are great and no problems at all.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Having worked in a care home and hospice for over 12 years, I have found Holly Lodge to be friendly, caring and informed of all my mother's needs over the last 5 years. I would recommend this care home to anyone in this area.
I have found the staff and management very helpful to our family.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am very impressed with this home. Clean, tidy, staff always cheerful, can always answer any questions you may have, or any concerns. The dining and lounge areas are clean, bright and cheerful. The residents' rooms are spacious and always clean, especially the toilet area. You always get updates on your relative, how they are doing. There are always plenty of trips out and activities in the lounge. A very caring home that gives you peace of mind that your relative is in safe, caring hands.
Thank you so much.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My sister was a resident in Holly Lodge for a short period only. She was happy to say that she wanted to stay there, should her health deteriorate. She was always treated with kindness and respect and she died with dignity. We couldn't have treated her better ourselves.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very friendly approachable staff who guided us through the first few days of my uncle stay at Holly Lodge. Whenever I visit, I am always greeted with happy friendly faces and a very welcome offer of a hot drink. The care and attention he received can't be faulted. Decisions that had to be made was always of the best intentions for him and was explained. There seemed to be lots of different activities going on during the week which visitors are welcome to join in. This was my first experience with a care home and thankfully they helped make it pleasant one.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I can relax in the knowledge that my mother's needs and wishes are honoured. The care staff are always smiling and reassuring of supportive consideration for all. I am now able to relax and spend quality time with my mum. The home provides inclusive activities to engage residents but will equally allow them space if they want to spend quiet time in their room. As a visiting guest, I always feel welcome and am informed and included in any decision making.
The building itself is kept clean and welcoming at all times.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Nice, friendly and helpful staff.
Very professional management and support.

How likely would you be to recommend Holly Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Mariposa

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Holly Lodge Care Home