Holly Lodge Care Home

Chapel Street, Shildon DL4 1NX
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9.6 80 Reviews
  • Holly Lodge Care Home, Shildon
Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms to create their own sense of familiarity and identity. The shops and pub are popular trips as part of a wider programme to take residents out and about and form stronger bonds with the local community.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Caroline Bissett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (41)

Holly Lodge Care Home Reviews (80)

9.6

Holly Lodge Care Home has a Review Score of 9.6 (9.635) out of 10, based on 17 reviews in the last 2 years.
Over all time Holly Lodge Care Home has 80 reviews.

Overall Experience
  • 61
  • 16
  • 2
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Date Published
  • 80
  • 5
  • 10
  • 17
  • 63
Reviewer Connection to Holly Lodge Care Home
  • 32
  • 13
  • 6
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
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  • 1
  • 1
  • 1
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Total of 80, showing 1-20
Review from C R (Sister-in-law of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sat in lovely garden with our former brother in law. Staff always helpful and welcoming. Staff showed care and consideration towards residents and visitors. Home always has a fresh welcoming smell especially in the entrance.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families

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Review from S B (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are always polite. Home is always clean. Plenty of activities. Visit anytime throughout the day. Sometimes cannot get the car park taken up by staff cars.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review and we will strive to continue with the good work from all our team.

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Review from Joyce A (Sister of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the staff are pleasant and helpful.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families

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Review from Chris S (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff friendly and welcoming. Lovely cake with morning tea. No Activities taking place. Hundreds of cigarette ends strewn in the residents garden, presumably left by night staff. Wheelchairs dirty and in much need of a thorough clean.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

We are sorry to hear about your recent visit, this has now been rectified and shouldn't happen again. Please feel free to come and see us if this doesn't improve.

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Review from L B (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam stayed at Holly Lodge sadly she passed away in October 2024. I can not praise the Manager and staff enough they looked after my as if she was there own Mam. Holly lodge is spotlessly clean all the staff are just amazing. They kept me informed of everything regarding my mam care as i do not live
in Shildon. The manager is fantastic and is such a lovely person. I miss going to the home and seeing everyone. One last thing my Mam really loved living at Holly Lodge. Thanks for all your hard work.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review and we will strive to continue with the good work from all our team.

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Review from V B (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holly Lodge Care Home is a clean, well kept and friendly home. The staff are kind, professional and efficient. They are understanding of the needs of their patients. My friend's health improved immensely in the home. Their care made all the difference. Thank you.
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Review from L C (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is a resident at Holly Lodge Care Home. The care is outstanding and my mam gets well looked after.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families

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Review from E B (Sister of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home have been very supportive, not only to my sister but to myself and other family members. During the decision making process of admitting her into a care home, and the guilt that went with that decision. Their support has continued from the first day when my sisters resistance was apparent.
Their manner in dealing with her, and how she is treated on a daily basis shows great compassion for her condition and needs. She is very settled even though I know she has her stubborn moments.
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Review from C H (Sister of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care is of a good standard, there is always room for improvement, nothing is perfect. The staff have a difficult task dealing with residents with different complex needs and do a good job.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.

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Review from L W (Daughter of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are continually attentive and considerate of all residents. My mum has recently had a fall and the care she received was above and beyond what was expected. Management are also always caring and listens to any concerns and action is taken to resolve any issues that may arise. I could not praise
them enough.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review and we will strive to continue with the good work from all our team.

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Review from Trevor C (Husband of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, caring care home.
Lovely staff who keeps me up to date with all issues supporting care.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review, we will strive to continue with the good work from all our team.

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Review from A M (Daughter-in-law of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited my father-in-law a few times now, he has been made to feel very welcome and is settling in nicely, the staff are very friendly and accommodating and always have time to answer any queries or concerns, the place is very clean and the little garden is kept nice for residents.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.

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  • Treated with Dignity
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Review from H A (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so caring. My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.
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Review from J E (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found everyone to be immensely welcoming, thoughtful and kind. The staff are attentive to my mother's comfort and safety and demonstrate their interest and concern for her well-being at every stage. It is very reassuring to know my mother is in such good hands.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review and we will strive to continue with the good work from all our team.

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  • Care / Support
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Review from J L (Husband of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not know what we have done without the caring, compassionate support of all the staff at Holly Lodge Care Home. They tackle each issue, as it arises with professionalism and a warm, caring attitude that makes the fragile situation with my dear wife more bearable. We are so grateful and owe them
so much.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review and we will strive to continue with the good work from all our team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from A M (Friend of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would just like to say a huge thank you to all the staff for looking after the lady we visit frequently. She is very old and a wonderful lady but is very poorly at the moment. Your staff have been marvelous with her and we do appreciate everything you've all done. Thank you all.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from P M (Son of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do not think we could have found a better care home for my father than Holly Lodge. The rooms and facilities are kept spotlessly clean and although I have not sampled the meals provided, they smell and look both delicious and nutritious. The staff go the extra mile to ensure he is well looked after
and I have complete peace of mind that he is finally safe. Regular activities and contact ensure he is not as bored and lonely as he was when at home. The family can visit any time and always receive a warm welcome from everyone.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review and we will strive to continue with the good work from all our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula B (Daughter-in-law of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise all of the staff enough for the outstanding respite care they gave my mother-in-law.
They were very welcoming and kind, not only to my mother-in-law but to the whole family. We felt at ease straight away and were happy to leave her in their care.
Whenever we visited there were
always lots of staff visible and actually sat socialising with residents in the lounge.
We wouldn’t hesitate to recommend the home and all of the genuinely kind and caring staff.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.

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  • Treated with Dignity
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Review from E G (Relative of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well equipped and generally very clean and tidy, although the individual room and bathroom would benefit from more regular hoovering and cleaning. My relative is very well looked after and the staff are very caring. As always if would be lovely if they could find a little more time with
him just to chat, but I realise this is very difficult given staffing in the sector, but overall I am reassured he is safe, well and well cared for.
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Review from Michael S (Son of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fantastic! Rooms and facilities seem to be in good condition and well decorated. The gardens are well kept. Mother is happy so that is the most important thing.
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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Holly Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.635 for Holly Lodge Care Home is calculated as follows: ( (141 Excellents x 5) + (42 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 197 Ratings = 4.635
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holly Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Caroline Bissett

Job Title: Home Manager

I’m Caroline Bissett and I have been working at Holly Lodge as Deputy Manager for sometime before accepting the role of Home Manager. I love my job and wake up every morning knowing I can make a positive difference to our residents’s lives. Our exceptional care, state of the art, beautiful surroundings and interesting residents with beautiful stories and an amazing team make our home extra special. Come and meet myself anytime – my door is always open.

Frequently Asked Questions about Holly Lodge Care Home

What types of Care is Holly Lodge Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holly Lodge Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Holly Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holly Lodge Care Home to the centre of Shildon?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge Care Home to verify any information. View our terms and conditions. Holly Lodge Care Home has an Enhanced Service - more info.