
the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)

My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)

although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)

the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)

My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)

although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)

Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.
Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.
Residents are encouraged to personalise their own en-suite bedrooms...
Care Provided by Holly Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Mariposa
- Private Owned
Person in charge
- Dawn Heppell-Marshall(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (41)
Visiting
- Visitors are always welcome at Holly Lodge. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.
Parking
- Dedicated parking at the front of the building. Vehicles and belongings are left at owners own risk.
Holly Lodge Care Home Reviews (90)
Holly Lodge Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years.
Over all time Holly Lodge Care Home has 90 reviews.
My mam was admitted to the care home on 5 June 2026 after a period in hospital following a stroke. Her stay was short as she unfortunately died on 30 June 2026. I cannot say this enough - her care while in the home was amazing. Me and my family are truly thankful for this and cannot recommend Holly Lodge enough.
Thank you so much for taking the time to leave such a heartfelt review.
We are deeply sorry for the loss of your beloved mam, and we would like to offer our sincere condolences to you and your family. It was a privilege to care for her during her time with us.
Your kind words mean so much to...
The bedrooms are lovely and spacious and well thought of. Good Value of money
Well done to all of you
We are delighted to hear that your Dad has settled in well and is enjoying life at the home. It is wonderful to know that our team's care, support, and dedication have made a positive difference to both him...
My wife had excellent care, was very happy with everything and can not fault anything about the home. This is my first choice if my wife needs to go back into a home, as she was only on a respite. I am on OCP myself and could also stop in this home if ever I needed to.
Thank you so much for your kind words and wonderful feedback. We are delighted to hear that your wife was happy and well cared for during her respite stay with us. It means a great deal to know that you felt confident and reassured by the care and support provided by our team.
We truly...
Staff excellent, food really good as mam did put weight on which was good. Staff go above and beyond to help. Also, Dawn, the manager, is very friendly and helpful.
Thank you for your lovely review and kind feedback.
We are delighted to hear that your mam enjoyed the food and that she was able to put on weight during her stay, which is wonderful to hear. Our kitchen and care teams work hard to ensure residents receive nutritious meals and the support they...
Staff were friendly and will do anything to help and support. We have discussed if Freda needs to go into a home again, as Freda was on respite. Holly Lodge is our first choice.
Thank you so much for your wonderful review and kind comments.
We are delighted to hear that you found our staff friendly, supportive, and always willing to help. Providing compassionate care and support to both our residents and their families is very important to us, so your feedback means a...
Excellent home. My gran had a lovely room, food excellent. staff excellent and manager very friendly.
We are delighted to hear that your gran enjoyed her stay with us and that you were pleased with her room, the food, and the care provided by our team. Your comments mean a great deal to everyone here, and we will be sure to share your...
Since my mother was admitted, I have been very impressed. The care home is spotlessly clean, and the staff are professional, very helpful and friendly.
Our experience of Holly Lodge has been fantastic, a lovely care home. Very good staff, they care for my mother-in-law very well. Very empathetic to her situation. The home has a high standard of cleanliness, and the facilities are second to none.
Really happy with my husband care at Holly Lodge. Staff and management really helpful and accommodating. It gives me great comfort to see that he's happy and settled in this care home. Thank you so much to everyone at Holly Lodge.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families
Holly Lodge Care Home is a lovely home for my mam, Gillian. The staff are all happy and lovely people. Home is clean, and a happy place to walk into.
Thank you very much for your kind words, we will continue to provide great care.
Sat in lovely garden with our former brother in law. Staff always helpful and welcoming. Staff showed care and consideration towards residents and visitors. Home always has a fresh welcoming smell especially in the entrance.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families
Staff are always polite. Home is always clean. Plenty of activities. Visit anytime throughout the day. Sometimes cannot get the car park taken up by staff cars.
Thank you for your very kind review and we will strive to continue with the good work from all our team.
Overall the staff are pleasant and helpful.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families
All staff friendly and welcoming. Lovely cake with morning tea. No Activities taking place. Hundreds of cigarette ends strewn in the residents garden, presumably left by night staff. Wheelchairs dirty and in much need of a thorough clean.
We are sorry to hear about your recent visit, this has now been rectified and shouldn't happen again. Please feel free to come and see us if this doesn't improve.
My mam stayed at Holly Lodge sadly she passed away in October 2024. I can not praise the Manager and staff enough they looked after my as if she was there own Mam. Holly lodge is spotlessly clean all the staff are just amazing. They kept me informed of everything regarding my mam care as i do not live in Shildon. The manager is fantastic and is such a lovely person. I miss going to the home and seeing everyone. One last thing my Mam really loved living at Holly Lodge. Thanks for all your hard work.
Thank you for your very kind review and we will strive to continue with the good work from all our team.
Holly Lodge Care Home is a clean, well kept and friendly home. The staff are kind, professional and efficient. They are understanding of the needs of their patients. My friend's health improved immensely in the home. Their care made all the difference. Thank you.
My mam is a resident at Holly Lodge Care Home. The care is outstanding and my mam gets well looked after.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families
The home have been very supportive, not only to my sister but to myself and other family members. During the decision making process of admitting her into a care home, and the guilt that went with that decision. Their support has continued from the first day when my sisters resistance was apparent. Their manner in dealing with her, and how she is treated on a daily basis shows great compassion for her condition and needs. She is very settled even though I know she has her stubborn moments.
The care is of a good standard, there is always room for improvement, nothing is perfect. The staff have a difficult task dealing with residents with different complex needs and do a good job.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.
The staff are continually attentive and considerate of all residents. My mum has recently had a fall and the care she received was above and beyond what was expected. Management are also always caring and listens to any concerns and action is taken to resolve any issues that may arise. I could not praise them enough.
Thank you for your very kind review and we will strive to continue with the good work from all our team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 February 2020Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Holly Lodge Care Home.
There are no upcoming events for Holly Lodge Care Home.
Awards / Recognitions (1)
- 01 Feb 2018Recipient: Mariposa
Accreditations
There are no accreditations posted yet for Holly Lodge Care Home.
Meet the Team (1)

We are thrilled to introduce Dawn Heppell-Marshall as the Home Manager at Holly Lodge Care Home. With her extensive knowledge and experience, Dawn is well-equipped to lead our team and elevate the quality of care we provide to our residents. We look forward to seeing the wonderful impact she will have on our home and community.
Frequently Asked Questions about Holly Lodge Care Home
What types of Care is Holly Lodge Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Holly Lodge Care Home have?
There are 41 Single Rooms.
What are the Facilities & Services at Holly Lodge Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Holly Lodge Care Home to the centre of Shildon?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge Care Home to verify any information. View our terms and conditions. Holly Lodge Care Home has an Enhanced Service -more info.