Holly Lodge Care Home

Chapel Street, Shildon DL4 1NX
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9.7 89 Reviews
  • Holly Lodge Care Home, Shildon
Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms to create their own sense of familiarity and identity. The shops and pub are popular trips as part of a wider programme to take residents out and about and form stronger bonds with the local community.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.
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Care Provided by Holly Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Holly Lodge Care Home to confirm what's included and get a personalised quote:

Contact Holly Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dawn Heppell-Marshall (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (41)

Visiting

  • Visitors are always welcome at Holly Lodge. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the front of the building. Vehicles and belongings are left at owners own risk.

Holly Lodge Care Home Reviews (89)

9.7

Holly Lodge Care Home has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years.
Over all time Holly Lodge Care Home has 89 reviews.

Overall Experience
  • 69
  • 17
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Date Published
  • 89
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Reviewer Connection to Holly Lodge Care Home
  • 35
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Total of 89, showing 1-20
Review from Christine W (Daughter of Resident) published on 4 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad became a resident in the care home in February 2026.We found the home very clean and well looked after , the management and staff were very friendly and supportive towards our Dad .Also treated with care and Dignity we have seen .Plenty of Activities going on and Dad has settled in well , food
and drinks is well presented and Dad eats well and put on weight.
The bedrooms are lovely and spacious and well thought of. Good Value of money
Well done to all of you
Reply from Dawn Heppell-Marshall, Home Manager at Holly Lodge Care HomeThank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that your Dad has settled in well and is enjoying life at the home. It is wonderful to know that our team's care, support, and dedication have made a positive difference to both him and your family. Your feedback means a great deal to us, and we will be sure to share your comments with all of our staff. Thank you again for your support.
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Review from George R (Husband of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had excellent care, was very happy with everything and can not fault anything about the home. This is my first choice if my wife needs to go back into a home, as she was only on a respite. I am on OCP myself and could also stop in this home if ever I needed to.
Reply from Dawn Heppell-Marshall, Home Manager at Holly Lodge Care HomeThank you so much for your kind words and wonderful feedback. We are delighted to hear that your wife was happy and well cared for during her respite stay with us. It means a great deal to know that you felt confident and reassured by the care and support provided by our team.

We truly appreciate your trust in us and are honoured to be considered your first choice should your wife ever need care again in the future. We are also very touched by your comments about considering our home for yourself if ever needed.

Your feedback will be shared with the whole team, who work hard to create a safe, caring, and welcoming environment for all our residents and families.

With best wishes and thanks again.
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Review from Donna A (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent, food really good as mam did put weight on which was good. Staff go above and beyond to help. Also, Dawn, the manager, is very friendly and helpful.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeThank you for your lovely review and kind feedback.

We are delighted to hear that your mam enjoyed the food and that she was able to put on weight during her stay, which is wonderful to hear. Our kitchen and care teams work hard to ensure residents receive nutritious meals and the support they need.

It is also wonderful to know that you found our staff excellent and willing to go above and beyond to help. We will be sure to pass your feedback to the team.

Thank you again for taking the time to share your experience with us.
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Review from Gavin A (Son-in-law of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were friendly and will do anything to help and support. We have discussed if Freda needs to go into a home again, as Freda was on respite. Holly Lodge is our first choice.
Reply from Dawn Heppell-Marshall, Home Manager at Holly Lodge Care HomeThank you so much for your wonderful review and kind comments.

We are delighted to hear that you found our staff friendly, supportive, and always willing to help. Providing compassionate care and support to both our residents and their families is very important to us, so your feedback means a great deal.

We are especially pleased to know that Holly Lodge would be your first choice should Freda ever require respite care again. It was a pleasure to support Freda during her stay with us, and we truly appreciate you taking the time to share your experience.
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Review from Dylan R (Grandson of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. My gran had a lovely room, food excellent. staff excellent and manager very friendly.
Reply from Dawn Heppell-Marshall, Home Manager at Holly Lodge Care HomeThank you so much for your lovely review and kind words.
We are delighted to hear that your gran enjoyed her stay with us and that you were pleased with her room, the food, and the care provided by our team. Your comments mean a great deal to everyone here, and we will be sure to share your feedback with the staff team.
It was a pleasure to support your gran, and we truly appreciate you taking the time to leave such positive feedback.
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Review from J M (Son of Resident) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother was admitted, I have been very impressed. The care home is spotlessly clean, and the staff are professional, very helpful and friendly.
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Review from Andrea M (Daughter-in-law of Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience of Holly Lodge has been fantastic, a lovely care home. Very good staff, they care for my mother-in-law very well. Very empathetic to her situation. The home has a high standard of cleanliness, and the facilities are second to none.
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Review from Y S (Wife of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with my husband care at Holly Lodge. Staff and management really helpful and accommodating. It gives me great comfort to see that he's happy and settled in this care home. Thank you so much to everyone at Holly Lodge.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeEveryone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families
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Review from Carran H (Daughter of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holly Lodge Care Home is a lovely home for my mam, Gillian. The staff are all happy and lovely people. Home is clean, and a happy place to walk into.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeThank you very much for your kind words, we will continue to provide great care.
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Review from C R (Sister-in-law of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sat in lovely garden with our former brother in law. Staff always helpful and welcoming. Staff showed care and consideration towards residents and visitors. Home always has a fresh welcoming smell especially in the entrance.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeEveryone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families
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Review from S B (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are always polite. Home is always clean. Plenty of activities. Visit anytime throughout the day. Sometimes cannot get the car park taken up by staff cars.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeThank you for your very kind review and we will strive to continue with the good work from all our team.
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Review from Joyce A (Sister of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the staff are pleasant and helpful.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeEveryone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families
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Review from Chris S (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff friendly and welcoming. Lovely cake with morning tea. No Activities taking place. Hundreds of cigarette ends strewn in the residents garden, presumably left by night staff. Wheelchairs dirty and in much need of a thorough clean.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeWe are sorry to hear about your recent visit, this has now been rectified and shouldn't happen again. Please feel free to come and see us if this doesn't improve.
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Review from L B (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam stayed at Holly Lodge sadly she passed away in October 2024. I can not praise the Manager and staff enough they looked after my as if she was there own Mam. Holly lodge is spotlessly clean all the staff are just amazing. They kept me informed of everything regarding my mam care as i do not live
in Shildon. The manager is fantastic and is such a lovely person. I miss going to the home and seeing everyone. One last thing my Mam really loved living at Holly Lodge. Thanks for all your hard work.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeThank you for your very kind review and we will strive to continue with the good work from all our team.
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Review from V B (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holly Lodge Care Home is a clean, well kept and friendly home. The staff are kind, professional and efficient. They are understanding of the needs of their patients. My friend's health improved immensely in the home. Their care made all the difference. Thank you.
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Review from L C (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is a resident at Holly Lodge Care Home. The care is outstanding and my mam gets well looked after.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeEveryone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families
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Review from E B (Sister of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home have been very supportive, not only to my sister but to myself and other family members. During the decision making process of admitting her into a care home, and the guilt that went with that decision. Their support has continued from the first day when my sisters resistance was apparent.
Their manner in dealing with her, and how she is treated on a daily basis shows great compassion for her condition and needs. She is very settled even though I know she has her stubborn moments.
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Review from C H (Sister of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care is of a good standard, there is always room for improvement, nothing is perfect. The staff have a difficult task dealing with residents with different complex needs and do a good job.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeEveryone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.
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Review from L W (Daughter of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are continually attentive and considerate of all residents. My mum has recently had a fall and the care she received was above and beyond what was expected. Management are also always caring and listens to any concerns and action is taken to resolve any issues that may arise. I could not praise
them enough.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeThank you for your very kind review and we will strive to continue with the good work from all our team.
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Review from Trevor C (Husband of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, caring care home.
Lovely staff who keeps me up to date with all issues supporting care.
Reply from Caroline Bissett, Home Manager at Holly Lodge Care HomeThank you for your very kind review, we will strive to continue with the good work from all our team.
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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Holly Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.686 for Holly Lodge Care Home is calculated as follows: ( (184 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 245 Ratings = 4.686
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holly Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Dawn Heppell-Marshall Heppell-Marshall

Job Title: Home Manager

We are thrilled to introduce Dawn Heppell-Marshall as the Home Manager at Holly Lodge Care Home. With her extensive knowledge and experience, Dawn is well-equipped to lead our team and elevate the quality of care we provide to our residents. We look forward to seeing the wonderful impact she will have on our home and community.

Frequently Asked Questions about Holly Lodge Care Home

What types of Care is Holly Lodge Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holly Lodge Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Holly Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holly Lodge Care Home to the centre of Shildon?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge Care Home to verify any information. View our terms and conditions. Holly Lodge Care Home has an Enhanced Service - more info.