
the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)

My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)

although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)

the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)

My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)

although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)

Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.
Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.
Residents are encouraged to personalise their own en-suite bedrooms...
Care Provided by Holly Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Mariposa
- Private Owned
Person in charge
- Dawn Heppell-Marshall(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (41)
Visiting
- Visitors are always welcome at Holly Lodge. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.
Parking
- Dedicated parking at the front of the building. Vehicles and belongings are left at owners own risk.
Holly Lodge Care Home Reviews (90)
Holly Lodge Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years.
Over all time Holly Lodge Care Home has 90 reviews.
Lovely staff who keeps me up to date with all issues supporting care.
Thank you for your very kind review, we will strive to continue with the good work from all our team.
I have visited my father-in-law a few times now, he has been made to feel very welcome and is settling in nicely, the staff are very friendly and accommodating and always have time to answer any queries or concerns, the place is very clean and the little garden is kept nice for residents.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.
The staff are so caring. My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.
I do not know what we have done without the caring, compassionate support of all the staff at Holly Lodge Care Home. They tackle each issue, as it arises with professionalism and a warm, caring attitude that makes the fragile situation with my dear wife more bearable. We are so grateful and owe them so much.
Thank you for your very kind review and we will strive to continue with the good work from all our team.
I've found everyone to be immensely welcoming, thoughtful and kind. The staff are attentive to my mother's comfort and safety and demonstrate their interest and concern for her well-being at every stage. It is very reassuring to know my mother is in such good hands.
Thank you for your very kind review and we will strive to continue with the good work from all our team.
We would just like to say a huge thank you to all the staff for looking after the lady we visit frequently. She is very old and a wonderful lady but is very poorly at the moment. Your staff have been marvelous with her and we do appreciate everything you've all done. Thank you all.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.
I do not think we could have found a better care home for my father than Holly Lodge. The rooms and facilities are kept spotlessly clean and although I have not sampled the meals provided, they smell and look both delicious and nutritious. The staff go the extra mile to ensure he is well looked after and I have complete peace of mind that he is finally safe. Regular activities and contact ensure he is not as bored and lonely as he was when at home. The family can visit any time and always receive a warm welcome from everyone.
Thank you for your very kind review and we will strive to continue with the good work from all our team.
They were very welcoming and kind, not only to my mother-in-law but to the whole family. We felt at ease straight away and were happy to leave her in their care.
Whenever we visited there were always lots of staff visible and actually sat socialising with residents in the lounge.
We wouldn’t hesitate to recommend the home and all of the genuinely kind and caring staff.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.
The home is well equipped and generally very clean and tidy, although the individual room and bathroom would benefit from more regular hoovering and cleaning. My relative is very well looked after and the staff are very caring. As always if would be lovely if they could find a little more time with him just to chat, but I realise this is very difficult given staffing in the sector, but overall I am reassured he is safe, well and well cared for.
The staff are fantastic! Rooms and facilities seem to be in good condition and well decorated. The gardens are well kept. Mother is happy so that is the most important thing.
Staff very friendly, very helpful. Have a laugh with them, do anything to help you. Can't praise them enough.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.
My father was taken in for 2 weeks respite care and has been in now for 7 weeks. He has special needs and requirements. The staff have worked with us to help him and update his care plans he feels comfortable and settled. I can't thank them enough for what they have done to help him. He is now settled and happy and enjoys the knowledge of having the best of both worlds.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.
Holly Lodge Care Home is always clean and tidy and the staff are always friendly and helpful. Mum is well looked after and the staff always let us know straight away if there are any issues with Mum. I am very happy that Mum is a resident at Holly Lodge because I know she is safe and well looked after which gives me massive peace of mind.
As usual met with a friendly member of staff. Decided on this visit to take my wife out for a walk and no problems getting her ready. After returning took her upstairs and caters helped me get my wife settled and made her a cuppa.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.
Very well organised home, caring, clean and knowledgable. Always helpful towards information about him, i.e. health, personal appointments. His needs are well catered for always. Very warm welcome whenever visiting the home from all the staff.
Enjoy seeing family and friends back in the care home enabling us to pass information to loved ones face to face; thank you for the kind review.
Very happy with my dad being in this care home. Everything is well organized and related back to me; they treat him with respect and dignity. All staff and management make time for us with a friendly, happy approach. Definitely would recommend this home to anyone.
The above review is very much appreciated. We like to keep loved ones informed as much as possible.
We chose Holly Lodge for my dad as it is immaculate. The staff are very pleasant, obliging and professional. He has adapted really well in his first week and I'm convinced it is because of the input from the staff. The manager has been very understanding and supportive.
Thank you for your kind review, your dad has been a pleasure to look after since he has come into our care home and we look forward to getting to know you all more during his time in our care home.
Over these difficult times, I have found all the staff very helpful and supportive. Any treatment Mam needed was given and I was informed straight away. Very pleased with the care Mam receives. Our grandmother was also in Holly Lodge Care Home for a few years and also received the best care then also. I would recommend Holly Lodge to everyone.
Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.
A warm and friendly environment where the staff are always helpful and courteous and greet you with a smile. They have my admiration for the way they have continued on in extremely difficult and testing circumstances.
Thank you for your very kind review and we will strive to continue with the good work from all our team.
I have been delighted by the care home in many ways. Cleanliness, courteous response by all staff towards visitors and residents. My friend was petrified of having to go into care as many years ago his late wife was badly treated by staff. However, I have seen him very happy and relaxed within this excellent care home. I can see joy in his face thank goodness. Well done.
Thank you for your kind words and we are very pleased that we made your friends stay at Holly Lodge a positive experience.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 February 2020Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Holly Lodge Care Home.
There are no upcoming events for Holly Lodge Care Home.
Awards / Recognitions (1)
- 01 Feb 2018Recipient: Mariposa
Accreditations
There are no accreditations posted yet for Holly Lodge Care Home.
Meet the Team (1)

We are thrilled to introduce Dawn Heppell-Marshall as the Home Manager at Holly Lodge Care Home. With her extensive knowledge and experience, Dawn is well-equipped to lead our team and elevate the quality of care we provide to our residents. We look forward to seeing the wonderful impact she will have on our home and community.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge Care Home to verify any information. View our terms and conditions. Holly Lodge Care Home has an Enhanced Service -more info.