
the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)

My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)

although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)

the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)

My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)

although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)

Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.
Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.
Residents are encouraged to personalise their own en-suite bedrooms...
Care Provided by Holly Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Mariposa
- Private Owned
Person in charge
- Dawn Heppell-Marshall(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (41)
Visiting
- Visitors are always welcome at Holly Lodge. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.
Parking
- Dedicated parking at the front of the building. Vehicles and belongings are left at owners own risk.
Holly Lodge Care Home Reviews (90)
Holly Lodge Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years.
Over all time Holly Lodge Care Home has 90 reviews.
Staff really care for my mother and she is extremely happy there.
Always welcoming.
Evidence of care and support to resident.
A pleasing and clean environment with sensible flooring in rooms. Décor stimulating with various picture etc of the area.
Chairs in lounges impeccable. Good assortment of activities. The staff have good leaders.
Only bad comment mum's false teeth disappeared last September 2017 and still waiting for the dentist.
My Grandmother was made welcome on arrival. All staff are friendly and helpful, nothing is too much trouble. There's no timescale on visiting, allowing myself and family members to visit as often and as long as we wish. I have peace of mind to know that my Grandmother is being cared for to a high standard.
Staff and management at Holly Lodge Care Home treat patients and their families with utmost care, kindness, sympathy and dignity.
We are really happy with Holly Lodge. My father has settled in really quickly. It is clean and friendly with a good atmosphere. There are a couple of members of staff that could cheer up a bit, but I think that applies to most places. Food is nice. One grip my father has is with the temperature of the good. It can often be cool/cold.
My dad has been a resident at Holly Lodge since December 2017. The care workers treat him like a member of their family and always make time for us for any problems etc we may have. This has been a very traumatic time for us and Holly Lodge clearly understands that.
The staff are fantastic, caring and most of all, considerate to family and residents.
The staff are always caring and understanding. Always have a welcoming attitude when visiting and very friendly.
My dad went into Holly Lodge for a 2 week trial with a view to it being his permanent home. After 1 week he loved it so much he had already decided to stay. Every member of staff has been helpful, accommodating and supportive of his needs. The staff have been very supportive to us as it's a huge transition for everyone involved.
The management and carers are all superb and polite and very respectful. They take time to get to know each person and always ensure they treat and care for my mother with dignity and respect. The meals provided are of a high standard and ample, there is always more if required. The home is always clean and welcoming and I would highly recommend Holly Lodge.
Most staff are caring and helpful. Bedrooms are clean and warm, food could be improved and more varied.
From arriving to leaving, my mother was very well looked after and soon brought back to her normal self. Time will only tell after she has been at her own home after a few weeks.
If in the future she needs any help I don't think she would think twice about coming back.
Our mother was a very reluctant entrant to Holly Lodge and at 93 years has several difficulties. We have found the staff friendly, caring and knowledgeable. Mother says she loves the girls and couldn't be better looked after. Most of our worries about her having to become a resident have been dissipated due to the care received. We would be happy to recommend Holly Lodge to anyone requiring care.
Staff are extremely helpful and attentive, nothing is too much trouble. Very caring. Pleasant environment.
Staff at Holly Lodge are always very friendly and helpful. All questions are answered. The care of the residents is exceptional. A lovely atmosphere awaits both visitors and residents. A pleasure to visit.
I have found Holly Lodge clean, warm and friendly. All staff are pleasant and helpful. There's always a nice atmosphere, nothing you ask to be done is too much trouble.
I always enjoy visiting the resident and leave happy knowing he is getting well cared for.
All staff make you feel welcome every time I visit my mam.
All are very friendly, patient and understanding with residents.
They always listen and deal with any concerns promptly. A very clean and updated care home, always a friendly atmosphere.
The rooms are all modern, clean (the home has had a full refurbishment in 2017) and can be personalised to make it more homely.
Overall this is an excellent care home with caring staff and seems to be very well managed.
Excellent in every way.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 February 2020Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Holly Lodge Care Home.
There are no upcoming events for Holly Lodge Care Home.
Awards / Recognitions (1)
- 01 Feb 2018Recipient: Mariposa
Accreditations
There are no accreditations posted yet for Holly Lodge Care Home.
Meet the Team (1)

We are thrilled to introduce Dawn Heppell-Marshall as the Home Manager at Holly Lodge Care Home. With her extensive knowledge and experience, Dawn is well-equipped to lead our team and elevate the quality of care we provide to our residents. We look forward to seeing the wonderful impact she will have on our home and community.
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