Search...

Holly Lodge Care Home

Chapel Street, Shildon, Durham DL4 1NX
Mariposa Logo
Jobs
Holly Lodge Care Home logo
the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)
Holly Lodge Care Home, Shildon
My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)
Holly Lodge Care Home, Shildon
although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)
Holly Lodge Care Home, Shildon

Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms...  

Care Provided by Holly Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group / Owner

Person in charge

  • Dawn Heppell-Marshall(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (41)

Visiting

  • Visitors are always welcome at Holly Lodge. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the front of the building. Vehicles and belongings are left at owners own risk.

Holly Lodge Care Home Reviews (90)

Submit a Review
9.7

Holly Lodge Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Holly Lodge Care Home has 90 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Holly Lodge Care Home
Loading...
Showing 90 reviews matching selected criteria
Review from David R (Son of Resident) published on 3 January 2019 Submitted via Postal Card
Overall Experience
Excellent warm and friendly care home.

Staff really care for my mother and she is extremely happy there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D R (Nephew of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience

Always welcoming.

Evidence of care and support to resident.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Joy H (Daughter of Resident) published on 28 September 2018 Submitted via Postal Card
Overall Experience
A very friendly staff, always willing to talk and help.
A pleasing and clean environment with sensible flooring in rooms. Décor stimulating with various picture etc of the area.
Chairs in lounges impeccable. Good assortment of activities. The staff have good leaders.

Only bad comment mum's false teeth disappeared last September 2017 and still waiting for the dentist.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rebecca M (Granddaughter of Resident) published on 14 June 2018 Submitted via Postal Card
Overall Experience

My Grandmother was made welcome on arrival. All staff are friendly and helpful, nothing is too much trouble. There's no timescale on visiting, allowing myself and family members to visit as often and as long as we wish. I have peace of mind to know that my Grandmother is being cared for to a high standard.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Wife of Resident) published on 25 May 2018 Submitted via Postal Card
Overall Experience

Staff and management at Holly Lodge Care Home treat patients and their families with utmost care, kindness, sympathy and dignity.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin W (Son of Resident) published on 25 May 2018 Submitted via Postal Card
Overall Experience

We are really happy with Holly Lodge. My father has settled in really quickly. It is clean and friendly with a good atmosphere. There are a couple of members of staff that could cheer up a bit, but I think that applies to most places. Food is nice. One grip my father has is with the temperature of the good. It can often be cool/cold.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liz M (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card
Overall Experience

My dad has been a resident at Holly Lodge since December 2017. The care workers treat him like a member of their family and always make time for us for any problems etc we may have. This has been a very traumatic time for us and Holly Lodge clearly understands that.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie L (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience
I live in New Zeland and my father has been a resident of Holly Lodge for more than 3 years. Each time I have visited, I am blown away by the care given to my father.

The staff are fantastic, caring and most of all, considerate to family and residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Winsome E (Cousin of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

The staff are always caring and understanding. Always have a welcoming attitude when visiting and very friendly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card
Overall Experience

My dad went into Holly Lodge for a 2 week trial with a view to it being his permanent home. After 1 week he loved it so much he had already decided to stay. Every member of staff has been helpful, accommodating and supportive of his needs. The staff have been very supportive to us as it's a huge transition for everyone involved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda W (Daughter of Resident) published on 27 March 2018 Submitted via Postal Card
Overall Experience

The management and carers are all superb and polite and very respectful. They take time to get to know each person and always ensure they treat and care for my mother with dignity and respect. The meals provided are of a high standard and ample, there is always more if required. The home is always clean and welcoming and I would highly recommend Holly Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret B (Sister of Resident) published on 9 February 2018 Submitted via Postal Card
Overall Experience

Most staff are caring and helpful. Bedrooms are clean and warm, food could be improved and more varied.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Son of Resident) published on 25 January 2018 Submitted via Postal Card
Overall Experience

From arriving to leaving, my mother was very well looked after and soon brought back to her normal self. Time will only tell after she has been at her own home after a few weeks.

If in the future she needs any help I don't think she would think twice about coming back.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Barbara M (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card
Overall Experience

Our mother was a very reluctant entrant to Holly Lodge and at 93 years has several difficulties. We have found the staff friendly, caring and knowledgeable. Mother says she loves the girls and couldn't be better looked after. Most of our worries about her having to become a resident have been dissipated due to the care received. We would be happy to recommend Holly Lodge to anyone requiring care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie C (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card
Overall Experience

Staff are extremely helpful and attentive, nothing is too much trouble. Very caring. Pleasant environment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shirley A (Friend of Resident) published on 15 November 2017 Submitted via Postal Card
Overall Experience

Staff at Holly Lodge are always very friendly and helpful. All questions are answered. The care of the residents is exceptional. A lovely atmosphere awaits both visitors and residents. A pleasure to visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hazel K (Friend of Resident) published on 14 November 2017 Submitted via Postal Card
Overall Experience

I have found Holly Lodge clean, warm and friendly. All staff are pleasant and helpful. There's always a nice atmosphere, nothing you ask to be done is too much trouble.

I always enjoy visiting the resident and leave happy knowing he is getting well cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon H (Daughter of Resident) published on 1 November 2017 Submitted via Postal Card
Overall Experience

All staff make you feel welcome every time I visit my mam.

All are very friendly, patient and understanding with residents.

They always listen and deal with any concerns promptly. A very clean and updated care home, always a friendly atmosphere.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin J (Son of Resident) published on 21 September 2017 Submitted via Postal Card
Overall Experience
From the manager to all of the other care staff, we feel that our parents are looked after 24/7 and they are friendly, approachable and listen to concerns constructively.
The rooms are all modern, clean (the home has had a full refurbishment in 2017) and can be personalised to make it more homely.

Overall this is an excellent care home with caring staff and seems to be very well managed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra K (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card
Overall Experience

Excellent in every way.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 February 2020
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Holly Lodge Care Home.

Upcoming Events

There are no upcoming events for Holly Lodge Care Home.

Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Accreditations

There are no accreditations posted yet for Holly Lodge Care Home.

Meet the Team (1)

Dawn Heppell-Marshall Heppell-Marshall
Dawn Heppell-Marshall Heppell-MarshallJob Title:Home Manager

We are thrilled to introduce Dawn Heppell-Marshall as the Home Manager at Holly Lodge Care Home. With her extensive knowledge and experience, Dawn is well-equipped to lead our team and elevate the quality of care we provide to our residents. We look forward to seeing the wonderful impact she will have on our home and community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge Care Home to verify any information. View our terms and conditions. Holly Lodge Care Home has an Enhanced Service -more info.