Holly Lodge Care Home

I have been delighted by the care home in many ways. Cleanliness, courteous response by all staff towards visitors and residents. My friend was petrified of having to go into care as many years ago his late wife was badly treated by staff. However, I have seen him very happy and relaxed within this excellent care home. I can see joy in his face thank goodness. Well done.

Despite lockdown my nana always sounds happy.

Mam was only in for a short stay to help her get back on her feet and mobile after three weeks in hospital but the care she received was excellent. The staff were fantastic, really friendly and got her back to her normal self in no time. As her stay was during Covid-19, I felt like I was ringing all the time but nothing was too much trouble and once Mam’s test came back negative I could visit her in their garden.

Was only in for a short stay, staff helped her get to the point where she could manage at home. Stayed during Covid-19 so unable to visit but the staff were lovely when I phoned of dropped things off.

The management and cares have given my parents the very best of care and go beyond what is expected of them, giving them dignified treatment, due care, stimulus to eat, immediate medical attention when required, watching over them safely and securely whilst helping keep their sense of humour active.

I found out my father had died through a third party, and missed his funeral because this care home took the word of an individual who they never did a check on. I was the only blood relative alive (his son), how can this incompetence be tolerated, I have no closure and do not know whether my father has been buried or cremated, his last wishes was to be with my grandmother and grandfather in Durham. I am still awaiting a death certificate, and cannot believe the incompetence of this care home.

Extremely friendly and helpful staff. Safe and clean environment. Any problems listened to and acted on.

My mother-in-law is receiving palliative care and had work to be completed to modify her bedroom at home. Organised to stay at Holly Lodge for the week. She was warmly welcomed and looked after well during her stay. A huge thanks to the whole team.

Great service!

The staff are very caring to the resident. Nothing is too much trouble for them. The entertainment is usually good.

I have found the staff to be very supportive to residents and their family. They make themselves available to speak to if required and try to work together with families and residents to promote quality of life. The building is well maintained with clean public and residential areas, giving a homely feel.

Mam is happy at Holly Lodge and is treated well. She enjoys the live entertainment with the other residents and would enjoy more of it if possible. The kitchen staff have been fantastic, making sure Mam enjoys her meals and will make alternative meals on request. The assistant manager is excellent in dealing with any issues/concerns promptly and with a caring attitude at all times. More attention needs to be taken when ordering medication as there have been times tablets have run out of supply due to not ordering on time. This makes Mam very anxious when she is told there are none left.

Nice staff, always clean. Good atmosphere. Rubbish food.

The management and staff are always friendly and helpful when needed. I have no hesitation in recommending Holly Lodge to anyone.

Mum is happy with the standard of care at Holly Lodge and she manages to keep her independence as much as possible. Her quality of life is maintained and she has put on weight after being underweight. The care staff work around her Parkinson's symptoms and offer assistance with mobility.

Always a pleasure to visit.

Also, the current manager has been careful to monitor and retrain staff where necessary.

The home is excellently run from the carers up to the management. Everyone involved in the home is polite and friendly and nothing is a bother to them. Would recommend this care home to anyone.

My husband recently had a one week respite break at Holly Lodge. As a family, naturally we had reservations and concerns about his stay, However we were very soon put at east thanks to the lovely warm welcome and the care, understanding and consideration from the manager and every member of the wonderful team at Holly Lodge. We felt my husbands needs were met with dignity and compassion and he was safe and happy during his stay. Holly Lodge will be our first choice for any further respite breaks. Thank you all.

The Senior Carer always always shows true kindness, compassion and genuine affection in her day-to-day care and support to Mam - she even took Mam to the local shop in her wheelchair whilst on her lunch break, this shows that she really really does care and demonstrates that she always goes the extra mile. Thank you so much for all that you do, words cannot express how grateful we are to you for really caring for Mam, what will we do when you shortly start your maternity leave.