Search...

Holly Lodge Care Home

Chapel Street, Shildon, Durham DL4 1NX
Mariposa Logo
Jobs
Holly Lodge Care Home logo
the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)
Holly Lodge Care Home, Shildon
My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)
Holly Lodge Care Home, Shildon
although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)
Holly Lodge Care Home, Shildon

Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms...  

Care Provided by Holly Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group / Owner

Person in charge

  • Dawn Heppell-Marshall(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (41)

Visiting

  • Visitors are always welcome at Holly Lodge. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the front of the building. Vehicles and belongings are left at owners own risk.

Holly Lodge Care Home Reviews (90)

Submit a Review
9.7

Holly Lodge Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Holly Lodge Care Home has 90 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Holly Lodge Care Home
Loading...
Showing 90 reviews matching selected criteria
Review from D B (Granddaughter of Resident) published on 31 March 2021 Submitted via Postal Card
Overall Experience

Despite lockdown my nana always sounds happy.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your kind review the team at Holly Lodge have worked extremely hard to keep the resident's spirits high during this difficult time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah M (Daughter of Resident) published on 31 July 2020 Submitted via Website
Overall Experience

Mam was only in for a short stay to help her get back on her feet and mobile after three weeks in hospital but the care she received was excellent. The staff were fantastic, really friendly and got her back to her normal self in no time. As her stay was during Covid-19, I felt like I was ringing all the time but nothing was too much trouble and once Mam’s test came back negative I could visit her in their garden.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A G (Son of Resident) published on 8 July 2020 Submitted via Postal Card
Overall Experience

Was only in for a short stay, staff helped her get to the point where she could manage at home. Stayed during Covid-19 so unable to visit but the staff were lovely when I phoned of dropped things off.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from N B (Daughter of Resident) published on 7 July 2020 Submitted via Postal Card
Overall Experience

The management and cares have given my parents the very best of care and go beyond what is expected of them, giving them dignified treatment, due care, stimulus to eat, immediate medical attention when required, watching over them safely and securely whilst helping keep their sense of humour active.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Thomas T (Son of Resident) published on 12 June 2020 Submitted via Website
Overall Experience

I found out my father had died through a third party, and missed his funeral because this care home took the word of an individual who they never did a check on. I was the only blood relative alive (his son), how can this incompetence be tolerated, I have no closure and do not know whether my father has been buried or cremated, his last wishes was to be with my grandmother and grandfather in Durham. I am still awaiting a death certificate, and cannot believe the incompetence of this care home.

Reply from Chris Beastall, Director at Holly Lodge Care Home

Thank you Thomas. Firstly, it was a pleasure to care for your father over the last few years – he was delightful, and we believe enjoyed his time with the Holly Lodge family. Since your review, we have spoken – and we hope made it clear that your father’s step-daughter was listed as next of kin....  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J M (Brother of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

Extremely friendly and helpful staff. Safe and clean environment. Any problems listened to and acted on.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C P (Son-in-law of Resident) published on 15 February 2020 Submitted via Postal Card
Overall Experience

My mother-in-law is receiving palliative care and had work to be completed to modify her bedroom at home. Organised to stay at Holly Lodge for the week. She was warmly welcomed and looked after well during her stay. A huge thanks to the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from R P (Son of Resident) published on 6 January 2020 Submitted via Postal Card
Overall Experience
Rapid and friendly, particularly given it's Christmas period.
Enquired 08:30 on 27th December and everything was arranged and confirmed by 10:15.
Welcomed on arrival and made to feel very much at home.

Great service!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Wife of Resident) published on 5 November 2019 Submitted via Postal Card
Overall Experience

The staff are very caring to the resident. Nothing is too much trouble for them. The entertainment is usually good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V B (Granddaughter of Resident) published on 30 October 2019 Submitted via Postal Card
Overall Experience

I have found the staff to be very supportive to residents and their family. They make themselves available to speak to if required and try to work together with families and residents to promote quality of life. The building is well maintained with clean public and residential areas, giving a homely feel.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 24 October 2019 Submitted via Postal Card
Overall Experience

Mam is happy at Holly Lodge and is treated well. She enjoys the live entertainment with the other residents and would enjoy more of it if possible. The kitchen staff have been fantastic, making sure Mam enjoys her meals and will make alternative meals on request. The assistant manager is excellent in dealing with any issues/concerns promptly and with a caring attitude at all times. More attention needs to be taken when ordering medication as there have been times tablets have run out of supply due to not ordering on time. This makes Mam very anxious when she is told there are none left.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E B (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card
Overall Experience

Nice staff, always clean. Good atmosphere. Rubbish food.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John P (Brother of Resident) published on 23 September 2019 Submitted via Postal Card
Overall Experience
My sister has been a resident for the past three years and during that time she has been given excellent care and attention and treated with dignity which in my opinion is essential.

The management and staff are always friendly and helpful when needed. I have no hesitation in recommending Holly Lodge to anyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E S (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card
Overall Experience

Mum is happy with the standard of care at Holly Lodge and she manages to keep her independence as much as possible. Her quality of life is maintained and she has put on weight after being underweight. The care staff work around her Parkinson's symptoms and offer assistance with mobility.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D R (Nephew of Resident) published on 21 August 2019 Submitted via Postal Card
Overall Experience
The staff consistently show very good care and attention to residents.

Always a pleasure to visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan P (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card
Overall Experience
Dad has been in Holly Lodge for a number of years and I have been generally happy with his care. There have been some issues with the quality and suitability of food offered to him and cleanliness of his surroundings but these seem to have been resolved recently.

Also, the current manager has been careful to monitor and retrain staff where necessary.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nancy T (Granddaughter of Resident) published on 25 July 2019 Submitted via Postal Card
Overall Experience

The home is excellently run from the carers up to the management. Everyone involved in the home is polite and friendly and nothing is a bother to them. Would recommend this care home to anyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian H (Wife of Resident) published on 24 June 2019 Submitted via Postal Card
Overall Experience

My husband recently had a one week respite break at Holly Lodge. As a family, naturally we had reservations and concerns about his stay, However we were very soon put at east thanks to the lovely warm welcome and the care, understanding and consideration from the manager and every member of the wonderful team at Holly Lodge. We felt my husbands needs were met with dignity and compassion and he was safe and happy during his stay. Holly Lodge will be our first choice for any further respite breaks. Thank you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen T (Daughter of Resident) published on 25 April 2019 Submitted via Website
Overall Experience
The ground floor Senior Carer once again quickly identified that there was something "not quite right" with Mam (as she knows Mam so so well, it really helps as the Senior Carer is consistently based on the Ground Floor) and she promptly requested the GP to visit. Despite Mam not showing any signs of infection, she knew Mam was not "herself" and the GP diagnosed/treated Mam for a chest infection. Once again this prevented Mam being potentially admitted to hospital, as she was assessed and treated very quickly.

The Senior Carer always always shows true kindness, compassion and genuine affection in her day-to-day care and support to Mam - she even took Mam to the local shop in her wheelchair whilst on her lunch break, this shows that she really really does care and demonstrates that she always goes the extra mile. Thank you so much for all that you do, words cannot express how grateful we are to you for really caring for Mam, what will we do when you shortly start your maternity leave.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon O (Daughter of Resident) published on 27 March 2019 Submitted via Postal Card
Overall Experience

The whole team at Holly Lodge have been excellent/outstanding re the care of my 75-year-old mother. The manager and deputy manager go the extra mile and are quick to respond to residents' needs. The staff are very friendly and pleasant. The standard of care at Holly Lodge is exceptional. Residents are always treated with dignity and care. Thank you Holly Lodge for taking great care of my mam, and putting my mind at ease knowing she is happy and cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 February 2020
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Holly Lodge Care Home.

Upcoming Events

There are no upcoming events for Holly Lodge Care Home.

Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Accreditations

There are no accreditations posted yet for Holly Lodge Care Home.

Meet the Team (1)

Dawn Heppell-Marshall Heppell-Marshall
Dawn Heppell-Marshall Heppell-MarshallJob Title:Home Manager

We are thrilled to introduce Dawn Heppell-Marshall as the Home Manager at Holly Lodge Care Home. With her extensive knowledge and experience, Dawn is well-equipped to lead our team and elevate the quality of care we provide to our residents. We look forward to seeing the wonderful impact she will have on our home and community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge Care Home to verify any information. View our terms and conditions. Holly Lodge Care Home has an Enhanced Service -more info.