St Helens Care Home

6 Manor Road, St Helens Auckland, Bishop Auckland DL14 9DL

St Helens Care Home, Bishop Auckland, Durham
St Helens Care Home, Bishop Auckland, Durham
St Helens Care Home, Bishop Auckland, Durham

Located in Bishop Auckland, St Helens is a purpose-built care facility that provides individualised care options for those living with mental health issues, dementia and Alzheimer's, on a long or short-term basis. In the past, the home has been a finalist in the Great British Care Awards.

Accommodation at St Helens features bright and spacious rooms, a well-kept private garden and a conservatory where residents can relax and enjoy the warmth of their surroundings. Residents can benefit from a variety of local amenities including shops and transport links.

An active lifestyle is supported at the home and residents are encouraged to participate in new and existing hobbies.

Group: Four Seasons Health Care

Person in charge: Janet Wright (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Substance Misuse • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Separate unit for EMI patients.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 34

Shared Rooms: 7

Rooms with ensuite WC: 2

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on St Helens Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 St Helens Care Home has a Review Score of 9.5 (9.542)

The Review Score of 9.5 (maximum of 10) for St Helens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for St Helens Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for St Helens Care Home is calculated as follows: ( (67 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for St Helens Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9.6 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Helens Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Helens Care Home

  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My husband seems to be happy here. I only wish he was closer to where we live. I visit him always and he is clean and tidy and staff have been taking him out.
I am happy with his care and the home.

How likely would you be to recommend St Helens Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home responded to this review on 25 Jan 2018:

Thank you, Jeanette, for sharing your experience of St Helen's Care Home. We always appreciate people letting us know how we are doing and it is great to hear that you have had such a positive experience. We look forward to seeing you again soon. Have a lovely day.

This is the best care home my brother has been in for care and looking after him with his medical problems. The staff are the very best that is medical and care and cooking.

How likely would you be to recommend St Helens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home responded to this review on 15 Jan 2018:

Thank you, Joseph, for your praise and kind comments about our team here at St Helen's Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thanks again and have a wonderful day.

My brother has been in 3 homes and this one is the best one he has been in. The staff and nurses and all the cleaners are lovely, kind and caring. I used to worry about my brother all the time, but since he came here he is happy and well looked after. The care he gets is 100% and cannot be faulted in any way. Fantastic home from home.

How likely would you be to recommend St Helens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home responded to this review on 15 Jan 2018:

Thank you, Unis, for taking the time to leave a review for us at St Helen's Care Home. We're happy we could meet your expectations! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

This is the best home my Uncle has been in. The staff are fantastic and we know he is getting looked after really well. He is loved and well looked after. They see to all his care needs and keep him safe. He is brain damaged and cannot look after himself. We know that all the staff and Manager meet all of my Uncle's needs.

How likely would you be to recommend St Helens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home responded to this review on 12 Jan 2018:

Thank you, Kay, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with St Helen's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again for the lovely feedback. We look forward to seeing you again soon.

Visited my elderly uncle on 4th December, to deliver Christmas presents. I was welcomed by helpful supportive staff who as always are only too willing to offer help and support. I have witnessed staff interacting with the clients in a warm and empathic manner.

How likely would you be to recommend St Helens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home responded to this review on 05 Jan 2018:

Thank you, Doreen, for your comments about your recent experience at St Helen's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here and look forward to seeing you again soon. Have a wonderful day.

Greeted by staff who seemed clean, conscientious and sympathetic to guests and service users.

How likely would you be to recommend St Helens Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home responded to this review on 05 Jan 2018:

Thank you for your kind words. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at St Helen's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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