St Helens Care Home

6 Manor Road, St Helens Auckland, Bishop Auckland DL14 9DL
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9.7 41 Reviews
  • St Helens Care Home, Bishop Auckland
Located in the village of St Helens Auckland, this purpose-built home is situated 3 miles from the market town of Bishop Auckland in the shadow of the historic St Helens Church. Close to local shops and amenities and is well served by public transport.

Each of the en-suite bedrooms is furnished to a high standard offering residents comfort and tranquillity.
Providing independence and choice is an important part of care, and one of the reasons the home
encourages residents to personalise their rooms with their own belongings to help them feel
at home.
Life at St Helens includes great care in a warm, safe and friendly environment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1574
  • Self-Funded Nursing Dementia Care: from £1629
  • RESPITE Self-Funded Nursing Care: from £1574
  • RESPITE Self-Funded Nursing Dementia Care: from £1629

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact St Helens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Suzanne Goodwin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome.

Parking

  • Ample on site parking.

St Helens Care Home Reviews (41)

Total of 41, showing 41-41
9.7

St Helens Care Home has a Review Score of 9.7 (9.725) out of 10, based on 14 reviews in the last 2 years. Over all time St Helens Care Home has 41 reviews.

Overall Experience

  • 30
  • 11
  • 0
  • 0
  • 0

Date Published

41
5
7
14
27

Review from Doreen A (Relative of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my elderly uncle on 4th December, to deliver Christmas presents. I was welcomed by helpful supportive staff who as always are only too willing to offer help and support. I have witnessed staff interacting with the clients in a warm and empathic manner.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home

Thank you, Doreen, for your comments about your recent experience at St Helen's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here and look forward to seeing you again soon. Have a wonderful day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for St Helens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for St Helens Care Home is calculated as follows: ( (118 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 160 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Helens Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Suzanne

Suzanne Goodwin

Job Title: Care Home Manager

Joined: 2022

Suzanne is a dedicated care home manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Helens Care Home to verify any information. View our terms and conditions. St Helens Care Home has an Enhanced Service - more info.