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Each of the en-suite bedrooms is furnished to a high standard offering residents comfort and tranquillity.
Providing independence and choice is an important part of care, and one...
Located in the village of St Helens Auckland, this purpose-built home is situated 3 miles from the market town of Bishop Auckland in the shadow of the historic St Helens Church. Close to local shops and amenities and is well served by public transport.
Each of the en-suite bedrooms is furnished to a high standard offering residents comfort and tranquillity.
Providing independence and choice is an important part of care, and one of the reasons the home
encourages residents to personalise their rooms with their own belongings to help them feel
at home.
Life at St Helens includes great care in a warm, safe and friendly environment.
Care Provided by St Helens Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact St Helens Care Home to confirm what's included and get a personalised quote:
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact St Helens Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Good to Know
Group / Owner
- Marton Care Homes Ltd
- Private Owned
Person in charge
- Suzanne Goodwin (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (40)
Visiting
- Visitors welcome.
Parking
- Ample on site parking.
St Helens Care Home Reviews (49)
St Helens Care Home has a Review Score of 9.7 (9.660) out of 10, based on 15 reviews in the last 2 years.
Over all time St Helens Care Home has 49 reviews.
The care home is clean. Atmosphere is pleasant. Staff very helpful and very cooperative.
The care home is clean. Atmosphere is pleasant. Staff very helpful and very cooperative.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
However, the staff are highly qualified compared to the last place and I feel confident that his needs will be fully cared for while ensuring the safety of those around him.
However, the staff are highly qualified compared to the last place and I feel confident that his needs will be fully cared for while ensuring the safety of those around him.
Thank you, Angela, for letting us know how we are doing at St Helens Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
The care home has been a godsend to look after him. I am very pleased with all the people and carers that have looked after him.
The care home has been a godsend to look after him. I am very pleased with all the people and carers that have looked after him.
Thank you, Glynis, for letting us know how we are doing at St Helens Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
When we had to move my Mum to a new home St Helens was recommended. On first impression I was unsure. The rooms were small, darker and without ensuite facilities compared to where she had been. However, I was impressed by the manager and the staff we met. Eight months down the line I am completely...
When we had to move my Mum to a new home St Helens was recommended. On first impression I was unsure. The rooms were small, darker and without ensuite facilities compared to where she had been. However, I was impressed by the manager and the staff we met. Eight months down the line I am completely satisfied with how she has settled and how she is looked after. The carers understand her needs and I have been impressed by how they interact with her. We are always made welcome and there is always someone on hand to report on how Mum has been. The residents are always supervised in the lounge and I feel confident my Mum is in safe hands. Good care means more to my Mum at this stage in her life than fancy furnishings and this is what she gets in St Helens.
Thank you, Jackie, for your comments about your recent experience at St Helens Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are...
Thank you, Jackie, for your comments about your recent experience at St Helens Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Glad to hear your mum has settled in well.
I am happy with his care and the home.
I am happy with his care and the home.
Thank you, Jeanette, for sharing your experience of St Helen's Care Home. We always appreciate people letting us know how we are doing and it is great to hear that you have had such a positive experience. We look forward to seeing you again soon. Have a lovely day.
This is the best care home my brother has been in for care and looking after him with his medical problems. The staff are the very best that is medical and care and cooking.
This is the best care home my brother has been in for care and looking after him with his medical problems. The staff are the very best that is medical and care and cooking.
Thank you, Joseph, for your praise and kind comments about our team here at St Helen's Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thanks again and have a wonderful day.
This is the best home my Uncle has been in. The staff are fantastic and we know he is getting looked after really well. He is loved and well looked after. They see to all his care needs and keep him safe. He is brain damaged and cannot look after himself. We know that all the staff and Manager meet...
This is the best home my Uncle has been in. The staff are fantastic and we know he is getting looked after really well. He is loved and well looked after. They see to all his care needs and keep him safe. He is brain damaged and cannot look after himself. We know that all the staff and Manager meet all of my Uncle's needs.
Thank you, Kay, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with St Helen's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is...
Thank you, Kay, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with St Helen's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again for the lovely feedback. We look forward to seeing you again soon.
Greeted by staff who seemed clean, conscientious and sympathetic to guests and service users.
Greeted by staff who seemed clean, conscientious and sympathetic to guests and service users.
Thank you for your kind words. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at St Helen's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.
Visited my elderly uncle on 4th December, to deliver Christmas presents. I was welcomed by helpful supportive staff who as always are only too willing to offer help and support. I have witnessed staff interacting with the clients in a warm and empathic manner.
Visited my elderly uncle on 4th December, to deliver Christmas presents. I was welcomed by helpful supportive staff who as always are only too willing to offer help and support. I have witnessed staff interacting with the clients in a warm and empathic manner.
Thank you, Doreen, for your comments about your recent experience at St Helen's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here and look forward to seeing you again soon. Have a wonderful day.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 May 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St Helens Care Home.
There are no upcoming events for St Helens Care Home.
Awards / Recognitions (3)
- 28 Feb 2023Recipient: Marton Care Homes Ltd
- 30 Jun 2022Recipient: Marton Care Homes Ltd
- 30 Jun 2021Recipient: Marton Care Homes Ltd
Accreditations
There are no accreditations posted yet for St Helens Care Home.
Meet the Team (1)

Suzanne is a dedicated care home manager.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Helens Care Home to verify any information. View our terms and conditions. St Helens Care Home has an Enhanced Service -what an Enhanced Service includes.