






Located in the village of St Helens Auckland, this purpose-built home is situated 3 miles from the market town of Bishop Auckland in the shadow of the historic St Helens Church. Close to local shops and amenities and is well served by public transport.
Each of the en-suite bedrooms is furnished to a high standard offering residents comfort and tranquillity.
Providing independence and choice is an important part of care, and one...
Care Provided by St Helens Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact St Helens Care Home for full pricing details and T&Cs.
Contact St Helens Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Marton Care Homes Ltd
- Private Owned
Person in charge
- Suzanne Goodwin(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (40)
Visiting
- Visitors welcome.
Parking
- Ample on site parking.
St Helens Care Home Reviews (47)
St Helens Care Home has a Review Score of 9.7 (9.669) out of 10, based on 13 reviews in the last 2 years.
Over all time St Helens Care Home has 47 reviews.
I found this care home on my first visit to be so perfect for my father, and the staff were so friendly and welcoming. The smell of delicious food was one of the fits things I noticed about it. All the nurses are there on hand for any questions and needs. They take great pride in what they do and can tell how caring they are.
Many thanks for taking the time to review our home, your kind words are greatly appreciated, and I will, of course, pass them on to the St Helens family.
Staff are really caring.
The food is lovely.
Nice and clean.
Your kind words are greatly appreciated, and I will, of course, pass them on to the St Helens family.
The staff and carers are excellent and helpful in helping my son with his needs. They do a really good job. Thank you.
Dear Andrew, Many thanks for taking the time to review our home. It is our privilege to care for your son. Your kind words are greatly appreciated and I will of course pass them on to the Manager and the St Helens team.
I placed my dad in St Helens Care Home five years ago due to his determination in health. Since my dad has been in this care home, my dad is happy. He has been involved in activities when in good health. All staff are very kind, caring and understanding, and also extremely supportive.
Many thanks for taking the time to review our home. It is our pleasure to care for your Dad and we are delighted he is enjoying life at St Helens. Your kind words are greatly appreciated and I will of course pass them on to the manager and the St Helens team.
Dad seems to be settling.
Have no problems seeing Dad at any time.
Staff are attentive and helpful and keep us up to date with him and any needs he has.
They are very happy for us to take him out for a walk and family events.
Dear Maxine, many thanks for taking the time to review our home. It is our pleasure to care for your Dad, and we are delighted that he has settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at St Helens.
Good experience.
The staff are very respectful to residents, professional but with humour and compassion. My relative is always clean and tidy; the home itself is homely and welcoming. The home has lots of ways to contact my relative, even a facility to video chat, which is lovely, especially during Covid.
Many thanks for taking the time to comment on our home. It is our pleasure to care for your sister. We are very proud of the colleagues at St Helens and all feedback allows us to continue to maintain the high standards set by the manager and her team. I will, of course, pass your kinds words on.
All staff brilliant at their jobs and very friendly.
I have always found the staff helpful and kind. They seem to care. I cannot comment on the home facilities etc, as I have never been inside.
I was satisfied when I was allowed to visits (window visits). I was able to have a good conversation with my relative. I would say I was happy with my visit in St Helens.
My dad has been in the care home for some time now. The staff are outstanding and know his behaviour and vulnerabilities more than his own family due to his health needs. During covid-19, the staff have been amazing using social media to keep relative and friends updated of the home. My dad is in the best place regarding his vulnerabilities due to an infection 10-years ago. Thank you to all staff.
In view of the current restrictions, I have never been able to enter the premises, but from external visits and telephone conversation, I note my somewhat limited options.
Although always excellent, the staff have really stepped up during the covid crisis to keep the home clear, and the residents safe.
The care staff and all staff are very caring and they are very friendly. They care for my close friend very well. I have the responsibility to keep him well and safe and I believe he is in good hands at the care home.
My mother is well looked after by the staff.
My overall experience when visiting my father is good, he's happy and content in his surroundings. The majority of the staff are caring and hard working. The cleanliness of the home is excellent and so is the food that is catered for to each resident's dietary needs.
My father has just recently moved into this care home. I am very pleased with the way he has settled. The care staff/nurses are always supporting all of the residents my father included. There is constant interaction they are very effective in their duties. Very, very happy overall. Management team exceptional, well-led home.
Thank you for your positive feedback towards St Helens Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your father has settled in. If there is anything more we can do, please do not hesitate to reach out.
This is the best home for my brother as being in the staff are very good and look after him very good and keep him clean and keep him safe.
Thank you, Unis, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at St Helens Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
The care home is clean. Atmosphere is pleasant. Staff very helpful and very cooperative.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
However, the staff are highly qualified compared to the last place and I feel confident that his needs will be fully cared for while ensuring the safety of those around him.
Thank you, Angela, for letting us know how we are doing at St Helens Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 May 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St Helens Care Home.
There are no upcoming events for St Helens Care Home.
Awards / Recognitions (3)
- 28 Feb 2023Recipient: Marton Care Homes Ltd
- 30 Jun 2022Recipient: Marton Care Homes Ltd
- 30 Jun 2021Recipient: Marton Care Homes Ltd
Meet the Team (1)

Suzanne is a dedicated care home manager.
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