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St Helens Care Home

6 Manor Road, St Helens Auckland, Bishop Auckland, Durham DL14 9DL
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St Helens Care Home, Bishop Auckland
St Helens Care Home, Bishop Auckland
St Helens Care Home, Bishop Auckland

Located in the village of St Helens Auckland, this purpose-built home is situated 3 miles from the market town of Bishop Auckland in the shadow of the historic St Helens Church. Close to local shops and amenities and is well served by public transport.

Each of the en-suite bedrooms is furnished to a high standard offering residents comfort and tranquillity.

Providing independence and choice is an important part of care, and one...  

Care Provided by St Helens Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,460From £1,460
Nursing CareFrom £1,400From £1,400
Nursing Dementia CareFrom £1,460From £1,460

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact St Helens Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Suzanne Goodwin(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome.

Parking

  • Ample on site parking.

St Helens Care Home Reviews (47)

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9.7

St Helens Care Home has a Review Score of 9.7 (9.669) out of 10, based on 13 reviews in the last 2 years. Over all time St Helens Care Home has 47 reviews.

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Showing 47 reviews matching selected criteria
Review from M H (Son of Resident) published on 14 March 2023 Submitted via Postal Card
Overall Experience

I found this care home on my first visit to be so perfect for my father, and the staff were so friendly and welcoming. The smell of delicious food was one of the fits things I noticed about it. All the nurses are there on hand for any questions and needs. They take great pride in what they do and can tell how caring they are.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Many thanks for taking the time to review our home, your kind words are greatly appreciated, and I will, of course, pass them on to the St Helens family.

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Review from L B (Resident / Service User) published on 24 February 2023 Submitted via Postal Card
Overall Experience
I have lived here for 2 years.
Staff are really caring.
The food is lovely.

Nice and clean.

Reply from Paul Millar, Marketing Manager at St Helens Care Home
Many thanks for taking the time to review our care home. It is our pleasure to care for you, and we are delighted that you are enjoying life at St Helens.

Your kind words are greatly appreciated, and I will, of course, pass them on to the St Helens family.

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Review from Andrew H (Father of Resident) published on 9 February 2023 Submitted via Postal Card
Overall Experience

The staff and carers are excellent and helpful in helping my son with his needs. They do a really good job. Thank you.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Dear Andrew, Many thanks for taking the time to review our home. It is our privilege to care for your son. Your kind words are greatly appreciated and I will of course pass them on to the Manager and the St Helens team.

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Review from Tammy H (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card
Overall Experience

I placed my dad in St Helens Care Home five years ago due to his determination in health. Since my dad has been in this care home, my dad is happy. He has been involved in activities when in good health. All staff are very kind, caring and understanding, and also extremely supportive.

Reply from Paul Millar, Marketing Manager at St Helens Care Home
Dear Tammy,

Many thanks for taking the time to review our home. It is our pleasure to care for your Dad and we are delighted he is enjoying life at St Helens. Your kind words are greatly appreciated and I will of course pass them on to the manager and the St Helens team.

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Review from Maxine P (Daughter of Resident) published on 16 September 2022 Submitted via Website
Overall Experience
Excellent - can't do enough, very caring and supporting staff.
Dad seems to be settling.
Have no problems seeing Dad at any time.
Staff are attentive and helpful and keep us up to date with him and any needs he has.

They are very happy for us to take him out for a walk and family events.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Dear Maxine, many thanks for taking the time to review our home. It is our pleasure to care for your Dad, and we are delighted that he has settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at St Helens.

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Review from David R (Friend of Resident) published on 24 February 2022 Submitted via Postal Card
Overall Experience

Good experience.

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Review from H P (Sister of Resident) published on 25 August 2021 Submitted via Postal Card
Overall Experience

The staff are very respectful to residents, professional but with humour and compassion. My relative is always clean and tidy; the home itself is homely and welcoming. The home has lots of ways to contact my relative, even a facility to video chat, which is lovely, especially during Covid.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Many thanks for taking the time to comment on our home. It is our pleasure to care for your sister. We are very proud of the colleagues at St Helens and all feedback allows us to continue to maintain the high standards set by the manager and her team. I will, of course, pass your kinds words on.

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Review from Valance W (Husband of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

All staff brilliant at their jobs and very friendly.

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Review from Jennifer R (Wife of Resident) published on 20 April 2021 Submitted via Postal Card
Overall Experience

I have always found the staff helpful and kind. They seem to care. I cannot comment on the home facilities etc, as I have never been inside.

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Review from Simon B (Brother of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

I was satisfied when I was allowed to visits (window visits). I was able to have a good conversation with my relative. I would say I was happy with my visit in St Helens.

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Review from E S (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card
Overall Experience

My dad has been in the care home for some time now. The staff are outstanding and know his behaviour and vulnerabilities more than his own family due to his health needs. During covid-19, the staff have been amazing using social media to keep relative and friends updated of the home. My dad is in the best place regarding his vulnerabilities due to an infection 10-years ago. Thank you to all staff.

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Review from John B (Husband of Resident) published on 27 November 2020 Submitted via Postal Card
Overall Experience

In view of the current restrictions, I have never been able to enter the premises, but from external visits and telephone conversation, I note my somewhat limited options.

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Review from P R (Husband of Resident) published on 10 September 2020 Submitted via Postal Card
Overall Experience

Although always excellent, the staff have really stepped up during the covid crisis to keep the home clear, and the residents safe.

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Review from J M (Power of Attorney of Resident) published on 26 August 2020 Submitted via Postal Card
Overall Experience

The care staff and all staff are very caring and they are very friendly. They care for my close friend very well. I have the responsibility to keep him well and safe and I believe he is in good hands at the care home.

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Review from M V (Son of Resident) published on 24 August 2020 Submitted via Postal Card
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My mother is well looked after by the staff.

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Review from Nancy B (Daughter of Resident) published on 29 June 2020 Submitted via Website
Overall Experience

My overall experience when visiting my father is good, he's happy and content in his surroundings. The majority of the staff are caring and hard working. The cleanliness of the home is excellent and so is the food that is catered for to each resident's dietary needs.

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Review from Tracey W (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience

My father has just recently moved into this care home. I am very pleased with the way he has settled. The care staff/nurses are always supporting all of the residents my father included. There is constant interaction they are very effective in their duties. Very, very happy overall. Management team exceptional, well-led home.

Reply from Ronnie Cavanagh, Marketing at St Helens Care Home

Thank you for your positive feedback towards St Helens Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your father has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review from Unis G (Brother of Resident) published on 17 May 2019 Submitted via Postal Card
Overall Experience

This is the best home for my brother as being in the staff are very good and look after him very good and keep him clean and keep him safe.

Reply from Ronnie Cavanagh, Marketing at St Helens Care Home

Thank you, Unis, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at St Helens Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from M S (Respite Resident) published on 15 April 2019 Submitted via Postal Card
Overall Experience

The care home is clean. Atmosphere is pleasant. Staff very helpful and very cooperative.

Reply from Ronnie Cavanagh, Marketing at St Helens Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Angela M (Wife of Resident) published on 31 July 2018 Submitted via Postal Card
Overall Experience
This was the only care home in the area that would agree to accommodate my husband so we had no choice.

However, the staff are highly qualified compared to the last place and I feel confident that his needs will be fully cared for while ensuring the safety of those around him.

Reply from Ronnie Cavanagh, Marketing at St Helens Care Home

Thank you, Angela, for letting us know how we are doing at St Helens Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (3)

Meet the Team (1)

Suzanne Goodwin
Suzanne GoodwinJob Title:Care Home ManagerJoined: 2022

Suzanne is a dedicated care home manager.

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