St Helens Care Home

6 Manor Road, St Helens Auckland, Bishop Auckland DL14 9DL
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9.5 41 Reviews
  • St Helens Care Home, Bishop Auckland
Located in the village of St Helens Auckland, this purpose-built home is situated 3 miles from the market town of Bishop Auckland in the shadow of the historic St Helens Church. Close to local shops and amenities and is well served by public transport.

Each of the en-suite bedrooms is furnished to a high standard offering residents comfort and tranquillity.
Providing independence and choice is an important part of care, and one of the reasons the home
encourages residents to personalise their rooms with their own belongings to help them feel
at home.
Life at St Helens includes great care in a warm, safe and friendly environment.
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Care Provided by St Helens Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1574
  • Self-Funded Nursing Dementia Care: from £1629
  • RESPITE Self-Funded Nursing Care: from £1574
  • RESPITE Self-Funded Nursing Dementia Care: from £1629

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact St Helens Care Home to find out the exact price for your requirements.

Contact St Helens Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Helens Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Suzanne Goodwin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome.

Parking

  • Ample on site parking.

St Helens Care Home Reviews (41)

9.5

St Helens Care Home has a Review Score of 9.5 (9.535) out of 10, based on 11 reviews in the last 2 years.
Over all time St Helens Care Home has 41 reviews.

Overall Experience
  • 30
  • 11
  • 0
  • 0
  • 0
Date Published
  • 41
  • 1
  • 5
  • 11
  • 30
Reviewer Connection to St Helens Care Home
  • 10
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 21-40
Review from H P (Sister of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very respectful to residents, professional but with humour and compassion. My relative is always clean and tidy; the home itself is homely and welcoming. The home has lots of ways to contact my relative, even a facility to video chat, which is lovely, especially during Covid.
Reply from Paul Millar, Marketing Manager at St Helens Care HomeMany thanks for taking the time to comment on our home. It is our pleasure to care for your sister. We are very proud of the colleagues at St Helens and all feedback allows us to continue to maintain the high standards set by the manager and her team. I will, of course, pass your kinds words on.
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Review from Valance W (Husband of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff brilliant at their jobs and very friendly.
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Review from Jennifer R (Wife of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff helpful and kind. They seem to care. I cannot comment on the home facilities etc, as I have never been inside.
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Review from Simon B (Brother of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was satisfied when I was allowed to visits (window visits). I was able to have a good conversation with my relative. I would say I was happy with my visit in St Helens.
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Review from E S (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in the care home for some time now. The staff are outstanding and know his behaviour and vulnerabilities more than his own family due to his health needs. During covid-19, the staff have been amazing using social media to keep relative and friends updated of the home. My dad is in the
best place regarding his vulnerabilities due to an infection 10-years ago. Thank you to all staff.
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Review from John B (Husband of Resident) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In view of the current restrictions, I have never been able to enter the premises, but from external visits and telephone conversation, I note my somewhat limited options.
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Review from P R (Husband of Resident) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although always excellent, the staff have really stepped up during the covid crisis to keep the home clear, and the residents safe.
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Review from J M (Power of Attorney of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff and all staff are very caring and they are very friendly. They care for my close friend very well. I have the responsibility to keep him well and safe and I believe he is in good hands at the care home.
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Review from M V (Son of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after by the staff.
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Review from Nancy B (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My overall experience when visiting my father is good, he's happy and content in his surroundings. The majority of the staff are caring and hard working. The cleanliness of the home is excellent and so is the food that is catered for to each resident's dietary needs.
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Review from Tracey W (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has just recently moved into this care home. I am very pleased with the way he has settled. The care staff/nurses are always supporting all of the residents my father included. There is constant interaction they are very effective in their duties. Very, very happy overall. Management team
exceptional, well-led home.
Reply from Ronnie Cavanagh, Marketing at St Helens Care HomeThank you for your positive feedback towards St Helens Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your father has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from Unis G (Brother of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best home for my brother as being in the staff are very good and look after him very good and keep him clean and keep him safe.
Reply from Ronnie Cavanagh, Marketing at St Helens Care HomeThank you, Unis, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at St Helens Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from M S (Respite Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is clean. Atmosphere is pleasant. Staff very helpful and very cooperative.
Reply from Ronnie Cavanagh, Marketing at St Helens Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Angela M (Wife of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was the only care home in the area that would agree to accommodate my husband so we had no choice.
However, the staff are highly qualified compared to the last place and I feel confident that his needs will be fully cared for while ensuring the safety of those around him.
Reply from Ronnie Cavanagh, Marketing at St Helens Care HomeThank you, Angela, for letting us know how we are doing at St Helens Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Glynis R (Partner of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has been a godsend to look after him. I am very pleased with all the people and carers that have looked after him.
Reply from Ronnie Cavanagh, Marketing at St Helens Care HomeThank you, Glynis, for letting us know how we are doing at St Helens Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Jackie S (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we had to move my Mum to a new home St Helens was recommended. On first impression I was unsure. The rooms were small, darker and without ensuite facilities compared to where she had been. However, I was impressed by the manager and the staff we met. Eight months down the line I am completely satisfied
with how she has settled and how she is looked after. The carers understand her needs and I have been impressed by how they interact with her. We are always made welcome and there is always someone on hand to report on how Mum has been. The residents are always supervised in the lounge and I feel confident my Mum is in safe hands. Good care means more to my Mum at this stage in her life than fancy furnishings and this is what she gets in St Helens.
Reply from Ronnie Cavanagh, Marketing at St Helens Care HomeThank you, Jackie, for your comments about your recent experience at St Helens Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Glad to hear your mum has settled in well.
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Review from Jeanette I (Husband of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband seems to be happy here. I only wish he was closer to where we live. I visit him always and he is clean and tidy and staff have been taking him out.
I am happy with his care and the home.
Reply from Ronnie Cavanagh, Digital Marketing Executive at St Helens Care HomeThank you, Jeanette, for sharing your experience of St Helen's Care Home. We always appreciate people letting us know how we are doing and it is great to hear that you have had such a positive experience. We look forward to seeing you again soon. Have a lovely day.
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Review from Joseph F (Brother of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best care home my brother has been in for care and looking after him with his medical problems. The staff are the very best that is medical and care and cooking.
Reply from Ronnie Cavanagh, Digital Marketing Executive at St Helens Care HomeThank you, Joseph, for your praise and kind comments about our team here at St Helen's Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thanks again and have a wonderful day.
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Review from Kay C (Niece of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best home my Uncle has been in. The staff are fantastic and we know he is getting looked after really well. He is loved and well looked after. They see to all his care needs and keep him safe. He is brain damaged and cannot look after himself. We know that all the staff and Manager meet
all of my Uncle's needs.
Reply from Ronnie Cavanagh, Digital Marketing Executive at St Helens Care HomeThank you, Kay, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with St Helen's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again for the lovely feedback. We look forward to seeing you again soon.
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Review from M C (Friend of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greeted by staff who seemed clean, conscientious and sympathetic to guests and service users.
Reply from Ronnie Cavanagh, Digital Marketing Executive at St Helens Care HomeThank you for your kind words. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at St Helen's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.
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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for St Helens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for St Helens Care Home is calculated as follows: ( (97 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 125 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for St Helens Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Suzanne

Suzanne Goodwin

Job Title: Care Home Manager Joined: 2022

Suzanne is a dedicated care home manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Helens Care Home to verify any information. View our terms and conditions. St Helens Care Home has an Enhanced Service - more info.