






Located in the village of St Helens Auckland, this purpose-built home is situated 3 miles from the market town of Bishop Auckland in the shadow of the historic St Helens Church. Close to local shops and amenities and is well served by public transport.
Each of the en-suite bedrooms is furnished to a high standard offering residents comfort and tranquillity.
Providing independence and choice is an important part of care, and one...
Care Provided by St Helens Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact St Helens Care Home for full pricing details and T&Cs.
Contact St Helens Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Marton Care Homes Ltd
- Private Owned
Person in charge
- Suzanne Goodwin(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (40)
Visiting
- Visitors welcome.
Parking
- Ample on site parking.
St Helens Care Home Reviews (47)
St Helens Care Home has a Review Score of 9.7 (9.669) out of 10, based on 13 reviews in the last 2 years.
Over all time St Helens Care Home has 47 reviews.
I have family resident living at St Helens the staff are very professional kind and caring the home is clean and catered for all the residents ..activities for all levels who live there are thought out very well each day there is something going on .
Thank you so much for taking the time to review St Helens, and for your kind words about our team.
When we come the staff are always helpful.
Thank you so much for taking the time to review our home
We are always welcome.
Thank you so much for taking the time to review our home. We are so pleased that you always feel welcome at St Helens Care Home
Don't often get the chance to visit due to distance but always a pleasure when we do .Staff always smiling and attentive and make you feel welcome,nice comfortable environment. If you looking for care for your family member could not recommend this home enough
Thank you for your lovely review. We're delighted that you always feel welcome when you visit and that our team helps make each visit a positive and enjoyable experience.
Love to visit my granda at the home I always feel welcome,he always seems happy ,staff very friendly always something going on in the home. He always praises the food and is always chatting to the other residents.
Thank you so much for your review and lovely comments about our home. We are delighted to hear how happy your Grandad is at the home, and your positive experiences about the care he receives. Your feedback is much appreciated.
St Helen's is such a wonderful home with genuinely caring staff who consistently go above and beyond to make sure every resident feels comfortable, supported and valued. From the moment you walk in, there is such a warm and welcoming atmosphere that really makes the place feel like a true home rather than just a care facility.
The staff are always kind, patient and attentive, treating every resident with dignity and respect. It is clear how much dedication and compassion they put into their work each day, and their hard work never goes unnoticed. Communication is excellent and they always take the time to help both residents and families feel reassured and supported.
Thank you to all the amazing team at St Helen's for everything you do. Your kindness, professionalism, and commitment make such a positive difference to the lives of the residents and their families. Keep up the fantastic work - you should all be very proud of what you do!
Thank you so much for taking the time to leave us a review and for your kind words. We are thrilled to hear about your positive experiences with the home and we appreciate your comments about our team.
The St Helen's Team are amazing. They have supported not just my father, but our whole family through a very emotionally difficult time. We were immediately welcomed into their care home environment as though we were extended family. The care showed to residents to meet their physical, nutritional and emotional needs is very evident. All residents appear happy and interact well with each other and staff. Facilities are clean and well maintained, with appropriate spaces available to meet the various needs of the residents. I would have no hesitation in recommending St Helen's to anyone. They should be proud of what they achieve day to day and the care they provide. Thank you to all.
Thank you for taking the time to review our home . It is a pleasure to care for your father and support your family through the settling in period . Your kind words are greatly appreciated and I will of course share them with the team .
Always pleasant when I go there, the staff are very professional, always happy to help. The manager is great, always ready to listen to any concerns I may have about anything. Clean and tidy. Something going on all the time. Very happy with the care of my sister.
Thank you for taking the time to review our home . It is a pleasure to care for your sister . Your kind words are greatly appreciated and I will of course pass them on to the St Helens family
I visited my brother who is a resident with my husband and son. We were delighted and impressed by everything we saw at St Helen's Care Home. Staff were very friendly and welcoming, my brother was obviously well cared for and had an excellent rapport with the staff. He seems contented and settled there and is safe. He was clean and tidy and was treated with dignity by the staff. The care home is tranquil with a lovely garden and seems very well run by the staff and home manager. My brother said that the food was very nice too.
Thank you for taking the time to review our home . We are delighed at how your brother has settled in and we look forward to welcoming you back soon. Your kind words are greatly apprecaiated and I will of course pass them on to the St Helens family
I am kept fully informed of dads wellbeing and he is living as full a life as he is able given his issues. I have upmost respect for staff.
I visit my uncle on a regular basis and I'm always impressed with the staff as they are very caring and friendly. But always very professional. They always go above expectations if there are any events coming up and we have attended many which were amazing.
Thank you reviewing our home and recognising the great care and service that the St Helens team provide . It is a privilege to care for your uncle and it is always great to see you . I will of course pass on your kind words to the St Helens family .
Mam has lived here for over 12 months now and I could not be happier with the care she has received/receives from the first week she moved there. Mam had lived at 3 previous places and did not meet her needs. St Helens staff are so caring and approachable, they really do care and put the residents first, great interaction and many activities happening relevant to each individual, person centred care at its best. I have no hesitation in recommending this place of residence for your loved ones.
Thank you for taking the time to review our home . It is a pleasure to care for your Mum and we are delighted at how she has settled in and become a big part of the home . You kind words are greatly appreciated and I wll of course pass them on to the St Helens family.
My uncle was in, he just died. He was looked after so well. Our family was so grateful for the best care he got. Every one of the staff were so kind. He was so happy with his stay at St Helens Care Home, he loved going in the garden when it was sunny and they had fairs and things on with the music on.
Thank you so much for sharing your heartfelt words during this difficult time. We're deeply sorry for your loss and are honoured to have cared for your uncle. It warms our hearts to know he found joy in the garden, the fairs, and the music at St Helens Care Home. Our team is truly grateful to have...
The staff appear very friendly. Looks clean and tidy.
Thank you for your positive feedback. We're glad to hear you found our staff friendly and the care home clean and tidy. Your comments are much appreciated.
This care home is a breath of fresh air. Every time we visit here the staff are interacting with the residents and are very welcoming to visitors. Karaoke is usually on the go with staff and residents dancing and singing. What I really like about this home is it's the same staff members who are there to greet you which shows there isn't a great staff turnover, meaning the residents and visitors can build great relationships with the carers.
We're thrilled to hear you've found St. Helen's Care Home to be a breath of fresh air! Your feedback about our welcoming staff, lively atmosphere, and low staff turnover means a lot. We're dedicated to fostering strong relationships and ensuring a joyful environment for residents and visitors alike. Thank you for sharing your experience!
I have recently visited my grandmother in St Helen's and was really happy with everything during my time there. The staff were extremely friendly and couldn't do more for us or my grandmother. It was very clean and all the residents that I saw looked really happy and well cared for, it was really nice to see. Thank you very much St Helen's staff.
Thank you for sharing your positive experience! We're delighted to hear that you found our staff at St. Helen's to be friendly and accommodating. Maintaining a clean and happy environment for our residents is our top priority and we're glad to hear that it reflected during your visit. Your appreciation means a lot to us.
However on my recent visit I was absolutely delighted to see how things are constantly improving. The arrival of the new manager made such a difference last year and her ongoing work and commitment are showing at the home. The team make time to listen and understand my aunt's needs, as well as ensuring she is cared for - something that was inconsistent previously.
In addition, the environment is improving all of the time - with the bedrooms having had a recent makeover - something I understand that was instigated by the manager. In summary, I am pleased with the care my aunt receives and would highly recommend St Helens for anyone needing the specialist care it provides - thank you on behalf of a very grateful great niece and happy and settled great aunt.
Thank you for taking the time to share your positive experience with St Helen's Care Home. We understand how challenging it can be to balance work and family commitments, and we're so pleased to hear that your recent visit left you feeling reassured and happy with the improvements in care and the...
My mam unfortunately passed away a little less than a week ago and the staff from cleaners to nurses have shown so much love, support and compassion. I would highly recommend the home to anyone.
As a family, we knew my mam was in safe hands at any time of day and the right decisions were always made.
A massive thank you!
We are deeply touched by your heartfelt words and want to extend our sincere condolences on the passing of your mam. It was an honour to care for her, and your recognition means the world to us. Our dedicated team is grateful for the opportunity to provide support, love, and compassion during her...
My son came here and was looked after to a very high standard by all the lovely staff. The only reason he has moved is because of his age (43) it was not suitable. I would recommend this home to anyone.
Many thanks for taking the time to review our home.
It was our pleasure to care for your son albeit briefly. Your kind words are greatly appreciated and I will of course pass them on to the St Helens family.
St Helens Care Home is a lovely home. I am always welcomed by staff when visiting my grandfather. My grandfather is always clean and tidy. There are also a lot of activities going on for my grandfather and staff are always trying to do different things to keep everyone entertained. The staff are also very helpful.
Dear John, many thanks for taking the time to review our home. It is a pleasure caring for your grandfather. Your kind words are greatly appreciated and I will of course pass them on to the St Helens family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 May 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St Helens Care Home.
There are no upcoming events for St Helens Care Home.
Awards / Recognitions (3)
- 28 Feb 2023Recipient: Marton Care Homes Ltd
- 30 Jun 2022Recipient: Marton Care Homes Ltd
- 30 Jun 2021Recipient: Marton Care Homes Ltd
Meet the Team (1)

Suzanne is a dedicated care home manager.
Frequently Asked Questions about St Helens Care Home
What types of Care is St Helens Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does St Helens Care Home have?
There are 40 Single Rooms.
What are the Facilities & Services at St Helens Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is St Helens Care Home to the centre of Bishop Auckland?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Helens Care Home to verify any information. View our terms and conditions. St Helens Care Home has an Enhanced Service -more info.