Redwell Hills Care Home

St Ives Road, Leadgate, Consett DH8 7SN
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9.7 51 Reviews
  • Redwell Hills Care Home, Consett
Redwell Hills Care Home is located near Consett in Leadgate and is close to shops, public transport and amenities.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications.

Short-term respite care is also offered at the home to give family or friends a well-earned break.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

With a dedicated activities coordinator in place, you will be rest assured that there will always be activities taking place in and out of the home for residents to enjoy.
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Care Provided by Redwell Hills Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1225
  • Self-Funded Residential Dementia Care: from £1340
  • RESPITE Self-Funded Residential Care: from £1325
  • RESPITE Self-Funded Residential Dementia Care: from £1440

These prices are only a guideline, please contact Redwell Hills Care Home to find out the exact price for your requirements.

Contact Redwell Hills Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Redwell Hills Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natalie Graham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (47)

Redwell Hills Care Home Reviews (51)

9.7

Redwell Hills Care Home has a Review Score of 9.7 (9.697) out of 10, based on 24 reviews in the last 2 years.
Over all time Redwell Hills Care Home has 51 reviews.

Overall Experience
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Reviewer Connection to Redwell Hills Care Home
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Review from John R (Partner of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner who is dear to me and who I cared for, for over 20 years was taken into your care in July 2025 and you have treated her with respect and kindness, for which I am very grateful. Thank you very much to the management and staff.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Redwell Hills Care HomeThank you John. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Redwell Hills Care Home is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care.
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Review from L T (Friend of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently visited my friend, whom I haven't seen in a while, and the first time I visited the home. The home was clean, the staff were very welcoming, and I was pleased to see how well he is doing. He was full of compliments towards the staff and said how happy he was to be there, which is reassuring.
I would highly recommend this home to anyone who is looking for a care home for their loved ones. Thank you to you all.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Redwell Hills Care HomeThank you so much! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Redwell Hills Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care & have a wonderful day.
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Review from K N (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you Redwell Hills for the lovely birthday party you gave my mother in March.
It was a wonderful afternoon with flowers, balloons and banners. The cake and cards gave her much pleasure. Thank you for getting her ready and making her look lovely.
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Review from Judith M (Friend of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited a dear friend who was celebrating her 103rd birthday the next day. Her new room was first class with two different views of the garden. The staff were most welcoming especially the manager who kindly showed us the music room and it's access to the delightful spring garden with interesting
displays and garden ornaments. We were very comfortable in the lounge and able to talk and entertain our V.I.P. Even though staff were busy, they made time for us and were polite and helpful.
Reply from Louise Porter, Business Development Manager at Redwell Hills Care HomeThank you for your positive review of Redwell Hills Care Home. It is wonderful to hear how warmly you were welcomed as this is one of our top priorities to ensure visitors feel welcome in our home. The team appreciate your lovely comments.
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Review from P C (Son of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister and I have nothing but praise for the Staff of Redwell Hills Care Home.
They are always cheerful and willing to help with any problems we may have had.
My Mother has been a resident since July 2024 and they made her feel welcome from day one and continue to look after her really well.
She
is 102 (103 in March) and is very content with everything that the staff do for her.
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Review from M T (Friend of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited a friend I had not seen in a while, and it was very refreshing to see the progress they had made since transferring to the home. Can clearly see they are very well cared for, nothing is too much to ask for staff are very accommodating and friendly. The food looked delicious, management were
very approachable and took the time to listen.
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Review from Deborah M (Sister of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved into the care home in December 2024. I was very anxious about the move as this was very different from what my brother was used to. I need not have worried, the care is excellent and the staff go above and beyond to ensure that every resident is happy and well cared for. There are different
social events and my brother has even been baking with the staff. I could not have imagined that anything like this would be possible and am delighted. The manager always greets you with a smile and will listen and answer any questions you might have. The staff engages with the residents very well and have already come to know my brother's likes and dislikes. He has settled well and now calls Redwell Hills his home. I will be eternally grateful to everyone who has made this move a good experience for my brother and myself. Thank you.
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Review from Sharon B (Aunt of Resident) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty has been in the home for the last eight months and she is treated with dignity and respect at all times. Staff are all friendly and go out of their way for the residents.
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Review from Ellie C (Daughter of Resident) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care for my mum outstanding. She is always treated with respect and all the staff are lovely. She enjoys joining in with activities and socialising with other residents. The home has also recently been refurbished which gives it a clean environment. I would definitely recommend to others.
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Review from Adrian K (Son of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is so friendly and helpful. I'm a nurse myself and I'd be proud to work with their team. My mam is well looked after and the staff has built good relationships with her. Nothing is a chore, and everyone is accommodating.
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Review from Judith J (Friend of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've just visited an old friend in Redwell Care Home. What a lovely inviting home it is. The staff were lovely and even the manager came to speak to me. It is very well kept and they all seem happy in there and the staff were all so chatty. The rooms were lovely and well-maintained. Overall really nice.
Reply from Maisie Lawrence, Marketing Assistant at Redwell Hills Care HomeThank you for your positive review of Redwell Hills Care Home. Our top priority is to ensure that both our residents and visitors feel comfortable, at home and warmly welcomed, so it is wonderful to hear that this is recognised. Our team appreciates your kind comments and we wish you a lovely day!
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Review from Lise N (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Redwell Hills Care Home is a lovely care home, the staff are polite and very helpful and can have my dad's needs met when we have concerns, there are a lot of activities and residents are taken out if they wish.
The care home is bright and cheerful and they have a lovely walled garden which all residents
can enjoy and they have rabbits in their garden lovely home, beautiful views.
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Review from Scott A (Son of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When showing up unannounced and in urgent need my partner and I were given a thorough tour of Redwell Hills with helpful advice from the assistant manager. My mam was moved into the dementia unit at short notice with support from all staff. My mam has been at Redwell Hills for 6 weeks now and has settled
in better than we expected. Food is good and care staff are excellent doing a really demanding job. Her room is basic but always kept clean and tidy as is the rest of the home. There is a nicely kept secure garden to the rear with seating areas and even pet rabbits. All of the care home is kept secure at all times.
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Review from William S (Husband of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has Alzheimer's and has been in Redwell Hills for over a year. In the last few weeks her behaviour has been angry and aggressive. The staff in the home have been exceptional in these circumstances and due to their efforts my wife's medication has been changed and she is now on an even keel.
I cannot thank them enough.
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Review from Charles L (Son of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely hard working staff. The administrator is quite often the first person you see when you arrive through the secure entry, and she is very nice and helpful. Someone you see the manager who is also very nice and helpful. My father is there for a 'time-to-think' and by all accounts requires a
lot of support and care. This is probably the best place for him. All the staff are very friendly and cheery. My favourite staff must be the two bunny rabbits! The grounds person/maintenance person is there most days, and you can tell how much pride there is in a job well done. Nice open spaces, lovely gardens. Easy access via road, or on foot if you fancy a decent walk from Consett. Despite not having air con, on top of that hill, it is never hot and stuffy. To all the staff there - thank-you.
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Review from M R (Daughter of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moved mother here from another care home as she wouldn’t come out of her room so became very isolated and depressed. At Redwell Hills, the staff are caring and friendly, it’s a nice environment, nice food, staff are always there to listen to families too.
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Review from J S (Daughter of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very stressful time having to move a parent into a care home, but all of the staff at Redwell Hills have been so caring and supportive.
It has a really homely feeling, with pet rabbits even! And spaces both inside and outside to engage the residents. The garden is beautifully kept and such
a sunny haven. I had the privilege of accompanying my father on one of their regular visits out today. We had a fantastic day at the museum, visiting all of the attractions, including the funfair with superb fish and chips and ice cream to follow!
The carers were superb, really putting the well-being of the residents first I am reassured my dad is in a stimulating and nurturing environment.
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Review from K J (Daughter of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is cared for very well. She is starting to put weight on due to the excellent meals and snacks on offer. This is good for my mam as she had lost a lot of weight prior to admission to Redwell Hills. She has a lovely room with en-suite facilities which is always clean and fresh. Bonus is the day
trips my mam has been on since being a resident. My mam is not an easy person to please but I am reassured that she is safe and that the staff do care.
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Review from Clare H (Daughter of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not fault the care my mother receives from the staff. She is always well cared for and love and attention given to her which very reassuring and encouraging for her. The home is very well managed and any issues, which are minimal, are addressed and acted upon promptly. She has settled well and
this along with the excellent care is a great source of comfort to me. Knowing she is valued and respected and interacted with is fantastic. All in all a super home. Couldn’t fault it. The staff are so friendly and helpful and as well as looking forward to seeing my mother I enjoy the friendship which is shown to me when I visit.
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Review from David W (Husband of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good.
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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Redwell Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.697 for Redwell Hills Care Home is calculated as follows: ( (201 Excellents x 5) + (63 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 274 Ratings = 4.697
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redwell Hills Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Vanessa

Vanessa Cutler

Job Title: Home Manager Joined: 2026

I started my career many years ago, working and supporting young children. I later moved into Mental Health for the NHS, then transferred to adult services supporting LD adults. After several years working as a manager and later operational, I moved into supporting adults in their Autumn years, supporting several care homes at an operational level. After throwing in my hat, I started to work for myself in compliance, which I enjoyed. I decided to manage a care home in Low fell which I enjoyed very much. I always wanted to run and manage my own care home. I continued to work for myself, looking for the right company to come along…. And this is where my journey begins, with Harbour Healthcare!

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Liz Milgate

Job Title: Administrator

Hi, my name is Liz, and I am the Administrator at Redwell Hills Care Home

Frequently Asked Questions about Redwell Hills Care Home

What types of Care is Redwell Hills Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Redwell Hills Care Home have?

There are 47 Single Rooms.

What are the Facilities & Services at Redwell Hills Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Redwell Hills Care Home to the centre of Consett?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redwell Hills Care Home to verify any information. View our terms and conditions. Redwell Hills Care Home has an Enhanced Service - more info.