Redwell Hills Care Home, Consett, Durham
Redwell Hills Care Home, Consett, Durham
Redwell Hills Care Home, Consett, Durham

Redwell Hills Care Home is located near Consett in Leadgate and is close to shops, public transport and amenities.

This purpose built care home, with views across the Derwent Valley, offers accommodation in single occupancy rooms, most of which are with private toilet facilities. Some rooms are spacious enough for sharing.

Redwell Hills features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise with others at meal times are also available. A good selection of traditional home cooking is served with daily choices being available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist.
Complementary therapies can be arranged by the home if required.

A good range of activities also take place in the home.

Group: Four Seasons Health Care

Person in charge: Vicky Morris (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 50

Rooms with ensuite WC: 31

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Redwell Hills Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Redwell Hills Care Home has a Review Score of 9.1 (9.107)

The Review Score of 9.1 (maximum of 10) for Redwell Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Redwell Hills Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.507 for Redwell Hills Care Home is calculated as follows: ( (40 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.507

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.6 Points relating to the number of positive Reviews for Redwell Hills Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10 Target = 0.600

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Redwell Hills Care Home?

  • Extremely LIKELY
    3
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Redwell Hills Care Home

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Staff are competent, caring and kind, willing to listen to residents. There is a high standard of cleanliness and the lounges are tastefully decorated.
Meals are good, well prepared and nicely served.

How likely would you be to recommend Redwell Hills Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Ronnie Cavanagh, Digital Marketing Executive at Redwell Hills Care Home responded to this review on 24 Oct 2017:

Thank you, Brenda, for sharing your recent experience of Redwell Hills Care Home. Your comments mean a lot to us. It is rewarding to hear that you have had such a positive experience within the home and have found our staff to be on hand and accommodating at every step. We look forward to your next visit. Take care!

I like living here because I have people who are good to me.

How likely would you be to recommend Redwell Hills Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Redwell Hills Care Home responded to this review on 19 Sep 2017:

Thank you for sharing your experience of Redwell Hills Care Home. You are part of the family here and we are delighted to hear that you enjoy living at the home. We really appreciate you taking the time to let us know how we are doing and find it rewarding to be able to provide the best possible experience to all. Have a wonderful day.

I am very happy living at Redwell Hills Care Home. I have no complaints.

How likely would you be to recommend Redwell Hills Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Redwell Hills Care Home responded to this review on 18 Sep 2017:

Thank you for sharing your experience about living at Redwell Hills Care Home. We are pleased to hear that you are very happy here! We love having you a part of our family. Have a fantastic day!

I have been here 5 years and always found everyone, staff etc, always there to help anyone.

How likely would you be to recommend Redwell Hills Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Redwell Hills Care Home responded to this review on 18 Sep 2017:

Thank you, Meryl, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Redwell Hills Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I have no problems with this home. Mam has been in this home for 7 years and had no problem.

How likely would you be to recommend Redwell Hills Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home, tiny room for respite when struggling with mobility. Care excellent, food best I've had! Upstairs kitchen cupboards very dirty, residents put hands in the biscuit tin.

How likely would you be to recommend Redwell Hills Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

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